Apple giving away free cases to fix iPhone 4 reception problem

Apple announced today that they will be giving away free cases to all customers with an iPhone 4, due to the antenna issues.

Apple said they will give a free case to all customers who purchased the iPhone 4 before September 30, 2010, or will issue a refund if customers already purchased a bumper. The cases will vary from Apple's own bumper cases to others sourced from third party manufacturers, because Apple are unable to make enough bumpers in this quarter. Sadly, Apple will not be issuing a hardware fix for customers, but instead remedy the situation with a free case during their press conference.

Users will need to register through the Apple website with their address and information to receive their free case. The website is expected to go live at the end of next week.

Anyone who is still unhappy about this, may return their undamaged iPhone 4 to any Apple Store within 30 days of purchase for a full refund.

So there is the answer everyone has been waiting 22 days for, a free case for their phone.

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Image Credit: Engadget

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Neb Okla said,
As I predicted last week, AAPL and MSFT are neck & neck on market cap. Apple is no longer worth more than Microsoft.

No matter what the number say, Apple has never been worth the same as Microsoft. I am betting Steve Jobs doesn't have 50Billion bucks collecting dust. I am betting he doesn't donate millions either. Apple stock pays no dividend, which means every penny goes to Apple. Some things never changed.

Toyota recalled their cars even thought over 99% never experienced the problem. It doesn't negate the fact there is a problem and it needs to be fixed and truthfully addressed.

Some of you that accept the testing performed by Apple on the other phones as truth need to get out a little more. No one normally holds their phones in the way that Apple tested it when talking on the phone. At no time do 99% of the people who use cell phones cover the entire base or top of a phone when speaking in it. The test was a total crock and many people aren't buying it. If you are one of the many people who bought the IPHONE 4 with a case then it never really affected those people. To say that other phones do this too is a flat out lie. This is the first time "attenna attenuation" has been brought into the light as publicy as it has and the catalyst was APPLE IPHONE 4. Then they decide to sling mud at the other companies to deflect the problem. KING OF SPIN that SJ is.

Some of you might say Big Deal but it is not the point. The point is that APPLE cannot accept the design flaw.

What will happen to those users after Sept? Will they just be forced to buy the cases/bumper and live with it? Will there be a slight change in design and it will quietly fade away? Those are the questions that some people want to know.

It's not that hard to understand is it?

mrmomoman said,
Toyota recalled their cars even thought over 99% never experienced the problem. It doesn't negate the fact there is a problem and it needs to be fixed and truthfully addressed.

Some of you that accept the testing performed by Apple on the other phones as truth need to get out a little more. No one normally holds their phones in the way that Apple tested it when talking on the phone. At no time do 99% of the people who use cell phones cover the entire base or top of a phone when speaking in it. The test was a total crock and many people aren't buying it. If you are one of the many people who bought the IPHONE 4 with a case then it never really affected those people. To say that other phones do this too is a flat out lie. This is the first time "attenna attenuation" has been brought into the light as publicy as it has and the catalyst was APPLE IPHONE 4. Then they decide to sling mud at the other companies to deflect the problem. KING OF SPIN that SJ is.

Some of you might say Big Deal but it is not the point. The point is that APPLE cannot accept the design flaw.

What will happen to those users after Sept? Will they just be forced to buy the cases/bumper and live with it? Will there be a slight change in design and it will quietly fade away? Those are the questions that some people want to know.

It's not that hard to understand is it?

Bravo, you and i and any sane people get it, but ....

theres still people defending apple in here and saying they will still buy one, which just goes to show the apple sheep mentality is still there and ingrained

even when they get sh@t upon by their God, Jobs, they still look at him with loving eyes and ask for more punishment....

sad...pathetic

theres another word for this....lemmings....

grow up sheeple

mrmomoman said,
Toyota recalled their cars even thought over 99% never experienced the problem. It doesn't negate the fact there is a problem and it needs to be fixed and truthfully addressed.

Some of you that accept the testing performed by Apple on the other phones as truth need to get out a little more. No one normally holds their phones in the way that Apple tested it when talking on the phone. At no time do 99% of the people who use cell phones cover the entire base or top of a phone when speaking in it. The test was a total crock and many people aren't buying it. If you are one of the many people who bought the IPHONE 4 with a case then it never really affected those people. To say that other phones do this too is a flat out lie. This is the first time "attenna attenuation" has been brought into the light as publicy as it has and the catalyst was APPLE IPHONE 4. Then they decide to sling mud at the other companies to deflect the problem. KING OF SPIN that SJ is.

Some of you might say Big Deal but it is not the point. The point is that APPLE cannot accept the design flaw.

What will happen to those users after Sept? Will they just be forced to buy the cases/bumper and live with it? Will there be a slight change in design and it will quietly fade away? Those are the questions that some people want to know.

It's not that hard to understand is it?

+1 , couldn't agree more...

XIII said,

+1 , couldn't agree more...

I said teh same thing on PCW and the iFans said I was crazy. I am glad I am not alone. Its funny how crazy people are so smart. Good comment XIII

Nobody seems to get not everyone has this issue.

I don't on my iPhone 4, death gripping it may drop 1 bar is a lousy area in a worst case scenario. A work colleague has an Orange version and death gripping that kills it instantly.

I have tried the affect on about 8 (I know small amount) across 3 carriers and only 2 have produced the effect. The other was a 3.

Even if this phone had no issues with it I would still be putting a case on it, I do want to protect my purchase. Plus I can make the bars disappear on my LG UV phone when I death grip it, so seems like a problem with all phones not just the iphone.

killez said,
Even if this phone had no issues with it I would still be putting a case on it, I do want to protect my purchase. Plus I can make the bars disappear on my LG UV phone when I death grip it, so seems like a problem with all phones not just the iphone.
You serious ? I've got a LG phone as well and when I death grip it I don't lose any bars.

I'm also disappointed - I was seriously considering buying this phone. Now I'm 100% sure I won't buy it because it has a major flaw with its essential functionality - receiving/making calls.

And BTW: it's quite funny Apple shows that $100m testing chambers - it looks like they aren't of any help to design the phone properly.

Bullcrap, bullcrap, bullcrap!!

Stop dragging other cell phones into this because NONE of those phone customers have reported a problem with the way users normally hold their phone. YES.. I hold my phone with my thumb on the lower left corner and I don't wanna carry out faulty device in my pocket. 30-day return policy you say? Well how about you stop marketing faulty products in the first place?

My reason for being mad? Well I thought I'd finally upgrade my current iPhone and I had long awaited for it. Apple makes things worse for themselves and pardon me fanboys for saying this, but Jobs is a complete d-bag ever since he's gotten out of that surgery.

Ill be honest, Not only do I own the iPhone 4, I sell them as well! We must of sold hundreds since launch day and not one customer has come back into the store complaining of reception issues? My iPhone does experience the drop in signal when held in the death grip but it DOES NOT drop any calls because of it.

However, It is still not perfect. The proximity sensor is a pain in the ass just now but hopefully that will be fixed with software update like they said at the press conference.

I'd just like to point out as well, I had a 3GS before the 4 and it suffered far more signal problems than the 4 does, well for me anyway. It would just drop to one bar of 2G coverage while previously it was 5 bars of 3G coverage. My iPhone 4 doesnt do that for which i am very happy about.

I just tested the "Death Grip" with my LG UV and guess what!!! It loses all bars!!! Not that this ever deterred my wanting to purchase the Iphone 4 but now I get a free case when I get my Iphone 4 on September 5th woot!!

killez said,
I just tested the "Death Grip" with my LG UV and guess what!!! It loses all bars!!! Not that this ever deterred my wanting to purchase the Iphone 4 but now I get a free case when I get my Iphone 4 on September 5th woot!!

Theres just no accounting for the mental acuity of some people...youre still going to buy one?

Sheesh....

I can hold my phone any way i like and it works and it was made 8 years ago....yet its better than Jobs's "revolutionary device"

You need to seek help

Jobs, contradicts himself so much, he says that all phones have that problem and then he goes and says that just a small portion of the iPhone 4 have that problem I thought he said all phones have that problem. Then he said that they can't work around physics and then he again says that only a small percent of the iPhone 4 have the problem so the rest of the iPhone 4 defy physics?? he also said that the iPhone 4 has the best reception and then he said they had a bad algorithm for showing reception . On another note he shows 3 competing phones but never shows the iPhone 3gs or any other iPhone why?

No, he said that all iPhone 4's are affected with the issue, but only a small number of users are reporting it to them via support calls. Since the software patch, the signal strength bars are more useful (but still completely arbitrary). For instance before the patch and w/o a case my iPhone 4 would show a 5 bar 3G signal upstairs and downstairs of my house. When I did a deathgrip upstairs it still showed 5 bars! When I did a deathgrip downstairs, I could deathgrip it to No Signal.

Since the update, when I am upstairs it shows 5 bar 3g. When I deathgrip, I get about 3 bars 3G (which is still perfectly fine for placing a call). Downstairs it shows 2 bar 3g, and when I deathgrip i get no service. The bumper helps a lot..haven't notice a signal drop since I got it...don't know why people are still bitching about this (other than just just be bitches). If you don't like it then return it.

Otherwise, it is the same-old-same-old trolls in here making all the noise. Not sure why they are so invested in this and make comments like it is OMG end of the world for Apple. If anything, everyone should be routing for a better Apple phone. If it weren't for Apple pushing the smartphone industry like they are, you wouldn't have an alternative like Android that is coming close...there wouldn't be a need for a crappy WinMo reboot (because MS realizes it sucks). And don't say that they aren't pushing the industry. 3 million iPhone 4's sold...enough said.

Shadrack said,

.
.
.
Otherwise, it is the same-old-same-old trolls in here making all the noise. Not sure why they are so invested in this and make comments like it is OMG end of the world for Apple. If anything, everyone should be routing for a better Apple phone. If it weren't for Apple pushing the smartphone industry like they are, you wouldn't have an alternative like Android that is coming close...there wouldn't be a need for a crappy WinMo reboot (because MS realizes it sucks). And don't say that they aren't pushing the industry. 3 million iPhone 4's sold...enough said.

Oh please dude, those same 3 million would jump off a cliff too if Jobs said it was cool, hip, and new! Oh, and clue incoming - Apple isn't pushing anything except once loyal customers away. I know it's hard to accept that as your mind struggles to rationalize away the victimization you've just undergone but believe me, once you get a device that actually IS pushing the industry, you'll look back on this whole debacle over a has-been device AND your wasted money as just a bad memory.

Oh also, when are consumers that believe you should bloody well get what you pay for simple 'trolls'?

free cases won't fix the problem so to those that are affected Apple should replace your device and offer free transfer of your data to the new one and make sure it works properly but prolly Apple fail won't and will only charge you more money which is not worth it,glad there are choices so your not stuck with An Apple Fail product.

warr said,
OOPS. your $1000 phone can't last a phone call. are we in 2010?

Where do you people pull these numbers from? The phone is the same price as any top-of-the-line Android phone on the market subsidized or not-subsidized. Well newer Android phones are $199 and come with 8GB of storage at best.... at least you get 16GB of storage with that and an iPhone 4. Stop spreading ridiculous FUD.

please go to learn some DCF. duh.

Shadrack said,

Where do you people pull these numbers from? The phone is the same price as any top-of-the-line Android phone on the market subsidized or not-subsidized. Well newer Android phones are $199 and come with 8GB of storage at best.... at least you get 16GB of storage with that and an iPhone 4. Stop spreading ridiculous FUD.

Did any of the press there ask the question about what they plan to do to remedy the situation down the line? Are people purchasing the iPhone 4 still going to have this issue or is there going to be some fix at the production level i.e. a protective transparent layer covering the antenna?

It also seem as if the "press" didn't even follow up on the questions that were clearly dodged i.e. how does Apple explain that some units can show a complete drop off of signal with one finger vs. other phones that need practically the entire phone covered.

I personally havn't had the signal issues but I guess my area and the areas I've visited lately in Scotland have good coverage as I can't reproduce it. But I guess the free case will come in handy

What's the significance of the 30 September 2010 date? Does that mean models purchased after that date won't have the reception issue and won't require a case?

Return within 30 days and it's been 20 days for this sort of answer, I think they should extend returns for people who bought it in the first month for another month.

So if you bought it on launch day you have 60 days to hand it back for the long answer, I think a lot of people were maybe looking for either some sort of software fix or a recall.

They still persist to say iphone 4 is normal, I can get a better reception on a 10 year old phone than my iphone 3GS which gets better reception than the iPhone 4 and doesn't get these problems, it's not normal.

Next phone is going to be an android, just waiting for a good UK one to come out, Nexus 1 is as far as it's really got here.

Just a quick question to engineers: would the rubber case, or in fact any case negate the advantage the large antenna gives to the phone? My knowledge in this field is very basic so...

ge_generation said,
Just a quick question to engineers: would the rubber case, or in fact any case negate the advantage the large antenna gives to the phone? My knowledge in this field is very basic so...

Not as much as your hand would. It isn't just your fingers, it is the fact that your blood is conductive. We are walking capacitors with an outer insulated skin and a conductive core. For some, longer-wave, signals this helps. Capacitive coupling transfers the signal to you and you become an extension for the antenna. When it is shorter waves, it becomes a lot more tricky and more often than not you are hurting the signal rather than helping it. The iPhone 4 antenna is VERY exposed where it is. Even a piece of duck tape helps the situation considerably. I can still deathgrip my iPhone 4 with the bumper and it drops about a bar. Without a bumper it drops about 3 bars (since the patch).

Shadrack said,

Not as much as your hand would. It isn't just your fingers, it is the fact that your blood is conductive. We are walking capacitors with an outer insulated skin and a conductive core. For some, longer-wave, signals this helps. Capacitive coupling transfers the signal to you and you become an extension for the antenna. When it is shorter waves, it becomes a lot more tricky and more often than not you are hurting the signal rather than helping it. The iPhone 4 antenna is VERY exposed where it is. Even a piece of duck tape helps the situation considerably. I can still deathgrip my iPhone 4 with the bumper and it drops about a bar. Without a bumper it drops about 3 bars (since the patch).

Thanks for the answer, so case > hand, fixed antenna > case.

Consumers have the right to a refund if the product doesn't function as advertised... a phone that can't make calls might fall under the umbrella of something that doesn't function as advertised.

Jelly2003 said,
Consumers have the right to a refund if the product doesn't function as advertised... a phone that can't make calls might fall under the umbrella of something that doesn't function as advertised.

I guess I have the iPhone 5 then? Mine makes calls perfectly and since release day it hasn't dropped a call yet. Lucky? I don't think so. Issue blown out of proportion? Hell yeah lol

This would be like Toyota simply putting extra large front bumpers on their models with acceleration problems. So, Apple's going to play it that way...what a shame. I'm actually shocked, I figured they would recall them but the numbers must have crunched down to them losing more with a recall than simply eating the bad press and leaving their substandard handsets on the market.

Being a little bit objective... as an electronics engineer... that bigger antenna design is really really effective... of course, works when there is no human interaction which is of course a contradiction, but the fact is that the antenna should works wonders by its design again... with no human interaction.

So we got this, a phone that needs a case to work properly to avoid direct human interaction perhaps... the flaw design was not to include the case...

I may have not made my point clear but... who cares, I hate apple because of it's fan boys but let's remember one thing... something that it's efficient becomes really handicapped in this very same area when a human is into consideration.

By the way I got a nice Android G1... SuperAtmel Rulez...

The philosophical waxing is rather unnecessary. Fact is, the phone wouldn't exist without humans.

A phone that doesn't work when a human holds it wrong is a borked phone.

freak180 said,
This is just a distraction from the real issue!! i can see right through this crap!

Oh shut up! Buy another smart phone then

scaramonga said,

Oh shut up! Buy another smart phone then


Grow up noob! Its very obvious this is whats happening... so ignorant that its not even funny =\

freak180 said,

Grow up noob! Its very obvious this is whats happening... so ignorant that its not even funny =\

Yup. Gotta be in line for tomorrows queue again for another, this time for my daughter, with free case too.......woot!!!

mm4rley said,
The media has made this a bigger issue than it is if you ask me......

Respectfully disagree. I don't think enough of an issue has been raised by the media. If you're okay with consumer mistreatment by large corporations then yeah, why all the fuss Gus?

Apparently it is a "compensatory case" and not a "case with an antennae", i.e. a (cheap) piece of plastic that simply do nothing with the coverage problem.

radwimp said,
What garbage. You had a real chance to redeem yourself and failed.

Yeah I won't do business with Apple anymore. I learned quite awhile ago you can vent in a forum like this or vote with your wallet. After today my vote is 'no confidence' in Apple.

Odd that my iPhone 3G has no problems like this whatsoever even though apparently "all cell phones" have this problem according to SJ. Hey, I'm really enjoying this the more and more ridiculous this gets. It's really fun and I commend Apple for the entertainment value of their press releases and reasoning behind their ****ty new iPhone. Thumbs up. Also enjoy laughing at all the lemmings that sat in lines to buy a phone. Get a life.

If you require a case in order to use the phone part of the iPhone 4, is it still the "thinnest iPhone so far"?
Food for thought.

I certainly won't be buying one now. I'll wait till the next update. I bet the "non-problem" will be fixed by then.

Bunch of whiners and haters out today. In reality the phone seems to be working great, but if you don't plan on buying one don't take a dig just cause it's cool....

It's really not anywhere near as big of a deal as the media and forum people make it out to be. But hey - I got 30 extra dollars in my pocket and a beautiful phone - you can argue with that !

If they didn't think there was a problem why did they feel the need to have a press conference and why did Jobs feel as though he needed to apologize to Stock Holders! I am so going to order a HTC Desire now . . . Well Done Apple, Good Effort on other stuff so far but your reputation has been damaged beyond repair . . . I notice it even amongst die hard Apple Fans at work! Viva The Revolution . . . Vote with your feet people!!!

What a crock on the testing. NO ONE holds their phone up that way to talk. It rests on the inner palm area not gripped like they have it. So in a real life left handed grip for SPEAKING on the the phone the only one that will touch the palm area is IPHONE 4!

Love the SPIN!

mrmomoman said,
What a crock on the testing. NO ONE holds their phone up that way to talk. It rests on the inner palm area not gripped like they have it. So in a real life left handed grip for SPEAKING on the the phone the only one that will touch the palm area is IPHONE 4!

Love the SPIN!

On every iPhone 4 i've messed with, the only way I can get this issue to occur is if i hold it the way apple did.

So all the die hard apple lovers will stick with their defectively designed phones, since Mr. Jobs said they will be giving cases away..... May be a short term "band aid" for right now, but what about in the long term aspect? No one has yet to even think about how this could get worse with more and more use and pressing down of said antenna. I hope you will all be happy with your decisions in a year from now, if not, just pony up another $500+ for their crappy non-phone iphone upgrade. It's your decision, but I would rather you make smart ones.
Not every other phone has this, and I have yet to see anyone of my friends phones ever do this. This coming from HTC phones mainly, as my Hero, Slide, HD2, Rumor, Rant, and Mytouch do not do this, at all. To claim it is something affecting a lot of other phones is just complete bs. The problem with the iphone 4 dropping calls is more of a problem than any other phone, as it can happen with just 1 finger, instead of having to actually dome the whole phone up into some unusable method of holding anyway.

http://www.apple.com/antenna/

Same grip on all the phones. The iPhone 4 does just the same if not better than the others. The Droid Eris surprised me considering they're not even gripping the part of the phone that the antenna is located and it still completely drops out.

Elliott said,
http://www.apple.com/antenna/

Same grip on all the phones. The iPhone 4 does just the same if not better than the others. The Droid Eris surprised me considering they're not even gripping the part of the phone that the antenna is located and it still completely drops out.

And all the people who didn't belive me for saying this is a known problem on internal antenna design.

Despite that I kind of feel Apple didn't take enough responsibility and being more willing to actually try to fix the problem.

x-byte said,
And all the people who didn't belive me for saying this is a known problem on internal antenna design.

Despite that I kind of feel Apple didn't take enough responsibility and being more willing to actually try to fix the problem.

So why is this a problem on the iPhone 4 then? It doesn't use an internal antenna.

Hey,

I don't have a iphone, but do all you realise is that apple just gave you a "free" Band-aid. There not going to fix the problem. If this was M$ every would be down at Redmond torches and pitchforks.

Way to FIX the problem APPLE. Let's give them a case to cover the real issue. How about those who don't want a case or bumper? I guess they have to return the phone.

Arrogant SOB. It's not hardware huh SJ? The Update will Remedy the Probme huh SJ? Let's give them a case that covers up your flaws SJ? Let's also cover it up so they "PIECE OF ART" looks like a piece of crap SJ.

Boy The DieHards are Soooooooooo content with the free case..Way to make a stand. Bahhhh Bahhhh - hear that? Sound of Sheep...

Why only a free case to September 30? Will they fix the problem on newer phones or what? At least do what Nintendo did with the Wii mote jacket and give it for free to all iPhone 4-buyers for the rest of iPhone 4 lifetime...

Paradox^ said,
Why only a free case to September 30? Will they fix the problem on newer phones or what? At least do what Nintendo did with the Wii mote jacket and give it for free to all iPhone 4-buyers for the rest of iPhone 4 lifetime...

Did you read what Steve said? They are going to re-evaluate the issue then. Who knows, they might have a design change on the antenna and start incorporating it into the new phones by then.

spenumatsa said,

Did you read what Steve said? They are going to re-evaluate the issue then. Who knows, they might have a design change on the antenna and start incorporating it into the new phones by then.

Or Eminem might come out with a new band-aid that everyone wants and fixes the issue... Thats what the headline should read "Jobs confirms, new Eminem branded Band-Aid for iPhone".

Shadrack said,

Or Bob Geldof might come out with a new band-aid that everyone wants and fixes the issue... Thats what the headline should read "Jobs confirms, new Eminem branded Band-Aid for iPhone".

Fixed it for ya

Can the title of this article please be changed? This is NOT a fix, this is a band aid at best. Apple failed their customers today. This is one newly created former Apple fan that is going to be returning his new iPhone 4.

Hurmoth said,
Can the title of this article please be changed? This is NOT a fix, this is a band aid at best. Apple failed their customers today. This is one newly created former Apple fan that is going to be returning his new iPhone 4.

Try some of the newer androids, you will be really pleased and surprised if you have not already.

shakey said,

Try some of the newer androids, you will be really pleased and surprised if you have not already.

A few of my friends and colleagues have Android devices (the newer ones) and I love them. There's a few things that held me back from going with them over the new iPhone. (1) All of my music, up until recently, was purchased via iTunes, so now I had to (legally anyway) repurchase them via Amazon MP3 or on a CD and (2) all the apps I've purchased for the iPhone would be for nothing and over the years I've racked up a nice collection of apps.

Nothing major holding me back, but still you get the point. I know I could get an iPod, but after this fiasco, I don't want to give another dime to Apple, ever.

Hurmoth said,
A few of my friends and colleagues have Android devices (the newer ones) and I love them. There's a few things that held me back from going with them over the new iPhone. (1) All of my music, up until recently, was purchased via iTunes, so now I had to (legally anyway) repurchase them via Amazon MP3 or on a CD and (2) all the apps I've purchased for the iPhone would be for nothing and over the years I've racked up a nice collection of apps.

Nothing major holding me back, but still you get the point. I know I could get an iPod, but after this fiasco, I don't want to give another dime to Apple, ever.

Ya, being stuck to a product because you have already invested too much into what needs it to run is a horrible situation.

shakey said,

Ya, being stuck to a product because you have already invested too much into what needs it to run is a horrible situation.

That was always the big downfall to the iPhone and I knew that going in, but of course I never imagined that the fourth generation would be so terrible that I'd consider downgrading, let alone switching. I just assumed that it would be better. I guess I should have waited to purchase the phone like I have in the past to make sure there weren't any faults in the hardware Live and learn right? haha

Hurmoth said,
That was always the big downfall to the iPhone and I knew that going in, but of course I never imagined that the fourth generation would be so terrible that I'd consider downgrading, let alone switching. I just assumed that it would be better. I guess I should have waited to purchase the phone like I have in the past to make sure there weren't any faults in the hardware Live and learn right? haha

Ya, I learned a long time ago, Never make a purchase that won't change with you. I think the only DRM ridden things I buy are from Steam, and at least that is pretty flexible. But I refuse to buy anything that requires me to use a specific piece of hardware and does not allow me to use it on anything else that does the same thing. It's one reason I don't get movies on Time Warners On Demand service, as you have no flexibility in options on watching it. And also why I really don't own any gaming console, and only a PC. I have strict standards

Couldnt they have atleast mentioned something about att's upload bug problem? I figured somebody would ask apple about that since apple seems so close with att.

I cant even use my iphone without wifi because of it.

I am sure that they will update the hardware, but for the few of us that purchase the first batch will get shafted with the problem or a case.

jelpesao said,
I am sure that they will update the hardware, but for the few of us that purchase the first batch will get shafted with the problem or a case.
Not true at all. I imagine if you go in complaining enough about the problem, you'll get your phone swapped. They don't ask many questions before just swapping the phone. I had a problem with the battery draining one time on my iPhone 3G. They couldn't even reproduce the problem but gave me a new phone anyway.

Maybe I missed it, but what about those who buy an iPhone after September?
They get shafted and have to deal with it themselves?

Corris said,
Maybe I missed it, but what about those who buy an iPhone after September?
They get shafted and have to deal with it themselves?

They will re-evaluate the situation then.

Corris said,
Maybe I missed it, but what about those who buy an iPhone after September?
They get shafted and have to deal with it themselves?

Apple might have already made a design change to the antenna and they are cautious about it. My guess is that the design change will be in all the iPhone 4's manufactured after september. I may be wrong about it.

Did anyone really think in their right minds a product recall was going to happen?

Most of the iPhone users buy the device because it`s the must have, latest greatest and because it does look nice. They don`t really care if the odd call drops (if it ever does) and are quite happy just to go along with whatever is put before them. In a way it`s shame because it really is a nice bit of kit albeit with a design flaw
I expect the internal design is allready being altered as we speak/write...!!!

Free bumpers are good for those who WANT to use them and like to use them. Those people who dont like them are stuck with the problem or choose a diff phone. Apple is alienating all their fanboys who want an iPhone but not a bumper.

techbeck said,
Free bumpers are good for those who WANT to use them and like to use them. Those people who dont like them are stuck with the problem or choose a diff phone. Apple is alienating all their fanboys who want an iPhone but not a bumper.

right and 99.999% of people I know with iPhones (which is essentially everyone I work with, me and all my friends) uses a case on their iPhone 3GS or iPhone 4. They said they can't make bumpers fast enough... and they're offering cases (as in 3rd party) for free.

giantsnyy said,

right and 99.999% of people I know with iPhones (which is essentially everyone I work with, me and all my friends) uses a case on their iPhone 3GS or iPhone 4. They said they can't make bumpers fast enough... and they're offering cases (as in 3rd party) for free.

Well lets say you have 100 friends with iPhones, that's still a tiny amount compared to 3 million. Generalising your own personal experience with 0.000033% of the customers doesn't stand up as a valid discussion tactic. I also assume you do not have 100 friends with iPhones.

In my opinion, this is less about the actual issue and more about the bad business practice shown by the company. One of their head antenna engineers warned them that this problem would occur, this alone means that this problem should have been fixed before the release of the product. Then after releasing it with this problem, they speak down to the customers who are complaining like they are idiots (i.e Steve's reply). Then they try and pass the heat by saying all phones have this problem, which is simply not true.

Saying this, there is no practical way of them fixing the problem other than supplying the cases/bumpers to customers.

Edited by Minimoose, Jul 17 2010, 8:11am :

Minimoose said,

Well lets say you have 100 friends with iPhones, that's still a tiny amount compared to 3 million. Generalising your own personal experience with 0.000033% of the customers doesn't stand up as a valid discussion tactic. I also assume you do not have 100 friends with iPhones.

In my opinion, this is less about the actual issue and more about the bad business practice shown by the company. One of their head antenna engineers warned them that this problem would occur, this alone means that this problem should have been fixed before the release of the product. Then after releasing it with this problem, they speak down to the customers who are complaining like they are idiots (i.e Steve's reply). Then they try and pass the heat by saying all phones have this problem, which is simply not true.

Saying this, there is no practical way of them fixing the problem other than supplying the cases/bumpers to customers.


ok sure, but as they said most people (they said 60% or 80% don't remember but think it was the later and i am pretty sure they ave their numbers right) walk out of the store with a case for their phone, so their not alienating that many, far from the majority... and judging by the amount of people reporting this to apple or returning their phone as well as the initial reviews not noticing the antenna thing the problem can't exactly be very big in real life....

Jobs keeps trying to make it out that every phone has this problem...and while true that every phone can experience attenuation when held certain ways, on the iPhone 4 it happens when you hold it a common way, and the attenuation is greater than with other phones!

I was messing around with my friend's iPhone 4 and I kept accidentally holding it the "wrong way" just 'cause that's the natural way to hold it for me, and 3G speeds dropped to almost nothing when I did. I have an iPhone 3G, and this doesn't happen on it - it's excruciatingly slow, apps crash frequently, and the battery runs down ridiculously fast, but none of that is affected by the way I hold it...

"Anyone who is still unhappy about this, may return their undamaged iPhone 4 to any Apple Store within 30 days of purchase for a full refund."

Seems pretty damn fair to me! Don't like it? Get a refund, dumbass!

hotdog963al said,
"Anyone who is still unhappy about this, may return their undamaged iPhone 4 to any Apple Store within 30 days of purchase for a full refund."

Seems pretty damn fair to me! Don't like it? Get a refund, dumbass!


"Within thirty days or purchase"

The way Apple have dealt with this has damaged their superior hardware image in my opinion. Apple have failed here, and in doing so have shown that their arrogance prevents them from properly acknowledging the issue. I know fan boys will disagree, and once you get a decent reception you can call me.

No company deserves fan boys, look what you cause.

I dont care if I have no bars, if I can still make and take calls then im happy... I havent had a dropped call yet, even when I have tested it doing the "death grip"

They'll fix it and call it the iPhone 4GS or iPhone 5.

Glad I just bought my wife an EVO 4G instead...now if only HTC could fix supply issues!

Troll said,
They'll fix it and call it the iPhone 4GS or iPhone 5.

seems unlikely that they'd call anything the iPhone 4GS until they release the iPhone 4G, no?

"Maybe it's human nature -- when you're doing well, people want to tear you down. I see it happening with Google, people trying to tear them down. And I don't understand it... what would you prefer?"
Another classic by Jobs. It's almost as if he's saying he doesn't understand himself when he was trying to tear down Microsoft.

Hackersoft MS MVP said,
"Maybe it's human nature -- when you're doing well, people want to tear you down. I see it happening with Google, people trying to tear them down. And I don't understand it... what would you prefer?"
Another classic by Jobs. It's almost as if he's saying he doesn't understand himself when he was trying to tear down Microsoft.

Hackersoft MS MVP said,
"Maybe it's human nature -- when you're doing well, people want to tear you down. I see it happening with Google, people trying to tear them down. And I don't understand it... what would you prefer?"
Another classic by Jobs. It's almost as if he's saying he doesn't understand himself when he was trying to tear down Microsoft.

Dugg

I dislike Apple and I think Jobs is an arrogant @$$, but come on people. Take the bumper or take the refund; nothing is perfect and nothing will change that.

thornz0 said,
I dislike Apple and I think Jobs is an arrogant @$, but come on people. Take the bumper or take the refund; nothing is perfect and nothing will change that.

Well yeah nothing will ever change if they never admit there is a problem and stupid isheep keep buying their crap.

So lame of them to try and point finger at other phone makers and then act like they are saints for giving free bumpers to fix their broken phone.

Complete dodge of the issue at hand. They'll fix this in their supply line and we'll all be able to swap it out later in the year.

Tom W said,
Complete dodge of the issue at hand. They'll fix this in their supply line and we'll all be able to swap it out later in the year.

Perhaps, but I doubt there will be much of a change until the next iPhone is released.

Tom W said,
Complete dodge of the issue at hand. They'll fix this in their supply line and we'll all be able to swap it out later in the year.

well, that's probably the reason why the case offer ends September. They will probably coat the antenna with a thin layer.

Jobs lie at best... Why don't we just have a normal functional phone? and Don't have to use the case??? if Apple fans accept this solution, they are indeed mindless zombies.

thealexweb said,
Apple your still not addressing the problem, your just trying to dance round it.

They even said that they are not planning on changing the antenna design on the next model.

thealexweb said,
Apple your still not addressing the problem, your just trying to dance round it.

what problem? the facts show there is not a problem.

thealexweb said,
Apple your still not addressing the problem, your just trying to dance round it.

They clearly addressed the problem. They said that they know their product is not perfect. They'll offer free cases to anyone that is experiencing this problem and if you dont like their solution, you can always return the phone back for full rebate..

I dont know what else do you want? A personal apology.. maybe? for your emotional distress...

Euphoria said,

They clearly addressed the problem. They said that they know their product is not perfect. They'll offer free cases to anyone that is experiencing this problem and if you dont like their solution, you can always return the phone back for full rebate..

I dont know what else do you want? A personal apology.. maybe? for your emotional distress...


amount of crap Apple fans would forgive is amazing.

zagor said,

amount of crap Apple fans would forgive is amazing.

Yes and amount of stupid comments android fans will make is amazing, too.

speedstr3789 said,
"Anyone who is still unhappy about this, may return their undamaged iPhone 4 to"
Kind of an oxymoron isn't it?

It is like "If you don't like it, leave the store." But in most Apple fans' mind: "But, I love Apple. Why you want to dump me?"

James812 said,
Not buying a iphone 4g now. Thanks apple for making it easier to choose a competitor.

with the low level of stock and people being on the waiting list for the iPhone i don't think they mind.

James812 said,
Not buying a iphone 4g now. Thanks apple for making it easier to choose a competitor.

Great! One more person less to complain about a product he does not own.

ilev said,

DroidX comes with an installed Trojan by Motorola. The eFuse.


most idiotic post of the day in this forum.

If people still buy apple crap after this insulting fiasco they deserve the crap they get. Spend more for pretty crap that doesn't work!!!

swanlee said,
If people still buy apple crap after this insulting fiasco they deserve the crap they get. Spend more for pretty crap that doesn't work!!!

I have a iPhone 4 and i have a protection case. Not because of the antenna issue. In fact i did not even know about it till i read about it in the press. I have a protection case because i do not want to have my iPhone broken in case i drop it. And accidents do happen. And yes, i am pretty happy with the iPhone i have.

swanlee said,
If people still buy apple crap after this insulting fiasco they deserve the crap they get. Spend more for pretty crap that doesn't work!!!

I can see the cases soon enough becoming a fashion item sadly

Thom said,

I can see the cases soon enough becoming a fashion item sadly

What world do you live in? Cases for cell phones have been a fashion item for ages now.

roadwarrior said,

What world do you live in? Cases for cell phones have been a fashion item for ages now.

Cases that you slide your phone into perhaps but I would hardly ever call them fashion items, I hardly see anyone expect the older generation using them if any of them with smartphones. These aren't quite like this. What world do you live in? the 1990s still? go outside

"Are you willing to make an apology to investors?
Steve: .... To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology." Wow, arrogance at it's best. Gotta love SteveJ

Hackersoft MS MVP said,
"Are you willing to make an apology to investors?
Steve: .... To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology." Wow, arrogance at it's best. Gotta love SteveJ

So if stock drops, you expect any CEO to issue an apology to the investors from now on? Or is that just for Apple? I thought the question was arrogant.

Shadrack said,

So if stock drops, you expect any CEO to issue an apology to the investors from now on? Or is that just for Apple? I thought the question was arrogant.


Given that he allegedly knew about it before the product launched. Given that this has been an issue for so long and given that apple really aren't fixing the problem, yes I would.

Hackersoft MS MVP said,
"Are you willing to make an apology to investors?
Steve: .... To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology." Wow, arrogance at it's best. Gotta love SteveJ

How is that arrogance. You invest in a company, not on a product. And there is no guarantee that the stock will not go down. Not for any company.

Hackersoft MS MVP said,

Given that he allegedly knew about it before the product launched. Given that this has been an issue for so long and given that apple really aren't fixing the problem, yes I would.

Well, he already said that he didn't know anything before launch (which I find unlikely that he didn't unless he just never used the phone). The issue has only been known about for 22 days, calm down.

No company would ever issue an apology to investors if there was a drop in stock price. If that were the case, then this economic downturn would have generated a lot of apology letters... but wait, no, that would be stupid.

Hackersoft MS MVP said,

Given that he allegedly knew about it before the product launched. Given that this has been an issue for so long and given that apple really aren't fixing the problem, yes I would.

So long? The phone has only been out 22 days. lol. talk about fanboy logic....

Hackersoft MS MVP said,
"Are you willing to make an apology to investors?
Steve: .... To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology." Wow, arrogance at it's best. Gotta love SteveJ

He said for the people that want to make money in short term and the stock has gone down for $5 then he doesn't want to say he is sorry. He believes that in long run Apple stock will make them money.

Apparently you have a very selective listening abilities.

Hackersoft MS MVP said,

Given that he allegedly knew about it before the product launched. Given that this has been an issue for so long and given that apple really aren't fixing the problem, yes I would.

Heh. All software companies release products with known flaws in them. Every single one of them, at least if it's fairly complex. Google, Mozilla, Microsoft, Apple...

Northgrove said,

Heh. All software companies release products with known flaws in them. Every single one of them, at least if it's fairly complex. Google, Mozilla, Microsoft, Apple...

Difference being software companies can fix problems through updates. Apple was being irresponsible for releasing a piece of hardware which is faulty at a hardware level.

Northgrove said,

Heh. All software companies release products with known flaws in them. Every single one of them, at least if it's fairly complex. Google, Mozilla, Microsoft, Apple...

Except, iphone4 is not a piece of software. It is hardware. And, except this major flaw, it is a beautiful piece of technology.

Hackersoft MS MVP said,
"Are you willing to make an apology to investors?
Steve: .... To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology." Wow, arrogance at it's best. Gotta love SteveJ

How could he not have known, are we seriously expected to believe he has his $100mil testing rooms with the best engineers in the world and no one with the schematics etc thought "I wonder what would happen if I touched there with my finger..."
Now that really would be a fail....

One of the main features of any Apple product is the looks - at least that is what we have been told for years (no beige cases, it looks beautiful, yadda, yadda, yadda)

So now, people are supposed to take this device that we were told looks absolutely beautiful, and put a big, neon, pink, rubber band around it? And that makes it even better? What if I were to buy a car, and, after Ferrari's insisting that other cars break down also, they make me put a rubber band around the front end to keep it running. Would that be acceptable?

But then again, this is Appple.

nohone said,
One of the main features of any Apple product is the looks - at least that is what we have been told for years (no beige cases, it looks beautiful, yadda, yadda, yadda)

So now, people are supposed to take this device that we were told looks absolutely beautiful, and put a big, neon, pink, rubber band around it? And that makes it even better? What if I were to buy a car, and, after Ferrari's insisting that other cars break down also, they make me put a rubber band around the front end to keep it running. Would that be acceptable?

But then again, this is Appple.

Nobody is forcing you to use a Bumper. If you have problems with the Antenna then you can either use a free case or get a full refund for you phone. If it's as big an issue as everyone is making out Apple should have 3 million returns come Monday. I somehow suspect they wont.

DomZ said,

Nobody is forcing you to use a Bumper. If you have problems with the Antenna then you can either use a free case or get a full refund for you phone. If it's as big an issue as everyone is making out Apple should have 3 million returns come Monday. I somehow suspect they wont.

Exactly. All the raging anti-apple fanboys just jumping on a total non-issue. Talk about a reality distortion field.

speckles said,

Exactly. All the raging anti-apple fanboys just jumping on a total non-issue. Talk about a reality distortion field.

Muppet.... I have the iPhone 4 btw and I can with one single finger decimate the single strength but tbh if you had actually READ proper testing of the issue you would realise the problem is more serious in the iPhone 4 single fingers have REAL contact with the aerial unlike all other phones that have a border, be it plastic or other. So apples solution is to say "no the aerial is ace but he is a plastic border anyway... but remember its the best phone since no one called in the support calls" fail.....

they are denying everything and not even fully answering questions on the Q&A session . i hope most media outlets report the truth and not OMG we are saved free cases.

As said in the IRC...this is a lot cheaper than recalling all those phone's. Hopefully this will fix the problem until Iphone 4.1 or 5.0 launches with a fix.

Pixil Eyes said,
As said in the IRC...this is a lot cheaper than recalling all those phone's. Hopefully this will fix the problem until Iphone 4.1 or 5.0 launches with a fix.

How can you fix a hardware issue with software?

Temperingpick said,

How can you fix a hardware issue with software?

I ment as in hardware Iphone 4.1 (being a revision) or Iphone 5.

I wasn't expecting a full recall, but was hoping for one. Oh well, i already have a white bumper which looks good with the black and nips the problem in the butt. Not sure if I will try and get a refund or get another case...

This isn't good practice, many people bought the iphone for their looks, now the looks will be covered up, it has a design flaw and needs recalling but $teve job$ is too greedy to do that!

torrentthief said,
This isn't good practice, many people bought the iphone for their looks, now the looks will be covered up, it has a design flaw and needs recalling but $teve job$ is too greedy to do that!

If you watched the press conference, they showed that they can do it with a variety of other smart phones, and so have journalists on numerous occasions (with the Nexus One in particular). It's actually a pretty good remedy if it really bothers you (i.e. you're in a low-signal area already and you hold your phone on that gap). If you don't hold your phone like that and it doesn't bother you, you don't have to get a case, but you still can get a free case.

That said, I still imagine they'll find some way to fix the issue through some coating or otherwise, and if you complain enough, you'll get a new phone, so you could always just wait until that point.

Or, just return the phone for a full refund. Only 0.5% of that 3 million have done so. 3 million fanboys? Maybe, or maybe its just that the issue isn't as big as the press attention it has been getting. If it were any other smartphone with this kind of an issue, there wouldn't be so much of a single article...the popularity of the phone is the difference, here.

Shadrack said,
Or, just return the phone for a full refund. Only 0.5% of that 3 million have done so. 3 million fanboys? Maybe, or maybe its just that the issue isn't as big as the press attention it has been getting. If it were any other smartphone with this kind of an issue, there wouldn't be so much of a single article...the popularity of the phone is the difference, here.
Well, like I said, the Nexus One has a very similar issue (and issues with WiFi performance) but you don't see CNN and BBC covering that.

Shadrack said,
Or, just return the phone for a full refund. Only 0.5% of that 3 million have done so. 3 million fanboys? Maybe, or maybe its just that the issue isn't as big as the press attention it has been getting. If it were any other smartphone with this kind of an issue, there wouldn't be so much of a single article...the popularity of the phone is the difference, here.

Not 0.5%. There have been 1.7% which = 51000 returns in the first 3 weeks. That seems like a lot to me.

Elliott said,

If you watched the press conference, they showed that they can do it with a variety of other smart phones, and so have journalists on numerous occasions (with the Nexus One in particular). It's actually a pretty good remedy if it really bothers you (i.e. you're in a low-signal area already and you hold your phone on that gap). If you don't hold your phone like that and it doesn't bother you, you don't have to get a case, but you still can get a free case.

That said, I still imagine they'll find some way to fix the issue through some coating or otherwise, and if you complain enough, you'll get a new phone, so you could always just wait until that point.

The phones showed off had to be put in vices to attenuate the signal. When asked about why the iPhone can lose signal by a simple touch and others required extra pressure they dodged the question.

Elliott said,

If you watched the press conference, they showed that they can do it with a variety of other smart phones, and so have journalists on numerous occasions (with the Nexus One in particular). It's actually a pretty good remedy if it really bothers you (i.e. you're in a low-signal area already and you hold your phone on that gap). If you don't hold your phone like that and it doesn't bother you, you don't have to get a case, but you still can get a free case.

That said, I still imagine they'll find some way to fix the issue through some coating or otherwise, and if you complain enough, you'll get a new phone, so you could always just wait until that point.

I have a crap signal in my house and my HTC Desire doesn't lose bars even if I completely suffocate it.. in fact, when I just squeezed my hands around it, (only part I didn't cover was the touch screen), it actually went from 2 to 3 bars! (out of 5)

Apple are again trying to pass the blame onto "physics" rather than their own failed engineering. This may happen with some other smartphones, but not all.. not even many! The fact of the matter is it's so much easier to reproduce on the iPhone, because you can simply put a finger on the slit in the design and the antenna fails - and it seems to be a widespread issue.

Their numbers are a bit pointless really. This issue has received a lot of news coverage, so anybody who has this problem and who has read about it in the news will know that it's a problem with the iPhone 4's design, not their individual phone. Why call Applecare when you know it's a design fault with EVERY iPhone?

Once again, Apple are just trying to circumvent the issue.

Elliott said,

If you watched the press conference, they showed that they can do it with a variety of other smart phones, and so have journalists on numerous occasions (with the Nexus One in particular). It's actually a pretty good remedy if it really bothers you (i.e. you're in a low-signal area already and you hold your phone on that gap). If you don't hold your phone like that and it doesn't bother you, you don't have to get a case, but you still can get a free case.

That said, I still imagine they'll find some way to fix the issue through some coating or otherwise, and if you complain enough, you'll get a new phone, so you could always just wait until that point.

There is a big difference between absorbing part of the radiation with your body (like you can do with the other smartphones) or changing the impedance (and thereby the electronical properties of the complete tuning circuit the antennae is part of) by pressing your conducting finger on a bare antennae. The fact that apple is trying to talk themselfs out of such an elementary design flaw is pathetic to say the least

XerXis said,

There is a big difference between absorbing part of the radiation with your body (like you can do with the other smartphones) or changing the impedance (and thereby the electronical properties of the complete tuning circuit the antennae is part of) by pressing your conducting finger on a bare antennae. The fact that apple is trying to talk themselfs out of such an elementary design flaw is pathetic to say the least

QUOTED FOR MASSIVE MASSIVE TRUTH

torrentthief said,
This isn't good practice, many people bought the iphone for their looks, now the looks will be covered up, it has a design flaw and needs recalling but $teve job$ is too greedy to do that!

i think they mentioned somewhere in there that was it 60% or 80% walk out of the apple store with a case for their iphone

Leonick said,

i think they mentioned somewhere in there that was it 60% or 80% walk out of the apple store with a case for their iphone

Yes and Guess how many people both cases for their 3GS and 3G iPhone?

My friend got the HTC Incredible and she got a case rightaway...

Anyhow what was your point?...

JayV said,

Not 0.5%. There have been 1.7% which = 51000 returns in the first 3 weeks. That seems like a lot to me.

it sure is a lot, but 6% of all 3Gs iPhones where returned in the same time during it's launch so it's not bad in comparision

Browno said,
They're not doing bumpers, just a choice of third party cases! Article needs editing!

bumper or third part case actually...

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

Good practice in taking your money for broken hardware and providing you with a band-aid as solution. LOL

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

Yeah, it's great of Apple to release a product they knew was likely to face these issues beforehand.

Alastyr said,

This isn't good practice, a good practice would be to fix the issue - not circumvent it.

Fix what issue? Pretty clear from the facts, there is no real issue. All phones lose reception strength when they are held. Simple physics.

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

I disagree. They should make better products and fix their problems instead of sticking a bandaid on it. Blaming your customers for crappy hardware isn't a good practice either.

speckles said,

Fix what issue? Pretty clear from the facts, there is no real issue. All phones lose reception strength when they are held. Simple physics.

Mine doesn't.

Ricardo Dawkins said,

Good practice in taking your money for broken hardware and providing you with a band-aid as solution. LOL

If you don't like it you can return it for full refund...
Or maybe you just like complaining...

Ricardo Dawkins said,

Good practice in taking your money for broken hardware and providing you with a band-aid as solution. LOL

Exactly!

Alastyr said,

This isn't good practice, a good practice would be to fix the issue - not circumvent it.

Steve Jobs said "maybe we will" on that question. But that's obviously not something they can do overnight, hence the vague answer.

Temperingpick said,

Mine doesn't.

Of course it doesn't. You live outside the world of physics in your anti-apple reality distortion field.

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

Not at all. Selling a product with a defective design and not trying to actually fix the design and giving out a band-aid solution is horrible. No one is thinking about what this could cause down the road in the long run. We have already seen the short term effects of just pressing 1 finger on it, but who knows what else could go wrong later down the line as it keeps happening and being pressed and pushed upon.
If you like this solution, I have some tires to sell you.... got some holes in it, but I'll just patch them up real quick, it will allow them to continue to hold air....... gotta sell them to you at almost new price though, but I'll patch them for free

shakey said,

No one is thinking about what this could cause down the road in the long run. We have already seen the short term effects of just pressing 1 finger on it, but who knows what else could go wrong later down the line as it keeps happening and being pressed and pushed upon.

What??? Are you worried that a bit of your finger will come off and will bridge the gap between the antennas permanently?

You should write for the Daily Mail

speckles said,

Fix what issue? Pretty clear from the facts, there is no real issue. All phones lose reception strength when they are held. Simple physics.

Yep in the history of phones we just never noticed that when we hold the phone it dramtically loses signals and drops a call by the simple act of holding it. For some reason we woke up out of this coma and just noticed it with the iphone4.

Yep that is how it is alright, Steve is our messiah for opening our eyes.

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

thats a real bad practice to give away case instead of fixing the issue.

macf13nd said,

What??? Are you worried that a bit of your finger will come off and will bridge the gap between the antennas permanently?

You should write for the Daily Mail

No, because unlike you, I have the ability to think of logical situations, instead of just being stupid. You apparently have a issue with thinking into the future. If there is a defect like this, then over time, you can wear the antenna down to where it will constantly be touching the other piece, causing then a constant shortage, without anyone then needing to touch it. There are also other issues that could come from this, but I have yet to what if them up in my head. But I have not been able to think of anything as stupid as what you just thought of.....

swanlee said,

Yep in the history of phones we just never noticed that when we hold the phone it dramtically loses signals and drops a call by the simple act of holding it. For some reason we woke up out of this coma and just noticed it with the iphone4.

Yep that is how it is alright, Steve is our messiah for opening our eyes.

actually my blackberry curve on verizon did this all the time. It's the reason why i went through 6 of them in a week and actually cancelled my contract with verizon because they wouldn't give me a phone that didn't do this.

swanlee said,

Yep in the history of phones we just never noticed that when we hold the phone it dramtically loses signals and drops a call by the simple act of holding it. For some reason we woke up out of this coma and just noticed it with the iphone4.

Yep that is how it is alright, Steve is our messiah for opening our eyes.

So you are saying the videos he showed were faked? All the issues with the Nexus one dropping calls the second (literally) you touched it? Or if you search on youtube there are no videos showing other phones losing signal with they are held? Wow.

speckles said,

Fix what issue? Pretty clear from the facts, there is no real issue. All phones lose reception strength when they are held. Simple physics.

LOL. So you're one of the 10 people they convinced that there wasn't a problem. Hilarious. Funny that I have an iPhone 3G and I have none of these problems at all no matter how I hold it.

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

how dumb consumers can be? seriously

shakey said,

No, because unlike you, I have the ability to think of logical situations, instead of just being stupid. You apparently have a issue with thinking into the future. If there is a defect like this, then over time, you can wear the antenna down to where it will constantly be touching the other piece, causing then a constant shortage, without anyone then needing to touch it. There are also other issues that could come from this, but I have yet to what if them up in my head. But I have not been able to think of anything as stupid as what you just thought of.....

Umm...lol...haha. I don't where to begin, except for (like usual) you are reaching for straws. I doubt you will damage the antenna by touching it. But whatever, add to the FUD that is in the air, you are doing very well at it.

Neobond said,
Good practice, thumbs up Apple! Should have done this earlier though, instead of blaming customers

Actually its pretty pathetic practice...

Those covers are not going to last forever, and if it gets damaged for whatever reason, the person is still left with a defective phone. But I guess the zealots will always cough up more money for new cases.

speckles said,

Fix what issue? Pretty clear from the facts, there is no real issue. All phones lose reception strength when they are held. Simple physics.

Yes all phone antennas are susceptible to attenuation, but with the iPhone 4 having an external antenna thats right next to an external wifi/bluetooth antenna bridging the gap cauces far more signal loss then seen with other phones.

Take a look at Anandtech's in depth review:
http://www.anandtech.com/show/3794/the-iphone-4-review/2

Holding the iPhone 4 naturally the signal attenuation was 19.8dB, compared to only 1.9dB on the iPhone 3GS and 10.7dB on the Nexus one. Each 3dB is roughly DOUBLE the attenuation.

Now I own a Nexus One and I know first hand it has some reception issues while holding it, so why would I want a phone thats even worse?