Apple introduces Web chat tech support

Apple is testing a new Web chat support service for iMac customers. The service is claimed to be available 24 hours a day, seven days a week, but only to iMac users, who Apple invites to test the service. Web chat support means a user can get direct assistance to help them solve their problem from a human operator from within the browser.

View: Apple's Web chat support service

News source: Macwork UK

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Don't want to be a pain...

But this is quite old, I had to use this back in Sept when I was griping about the speaker issue.