Apple investigating iOS 4 issues for the iPhone 3G

There has been a lot of talk about iOS 4 ever since its initial release a few weeks back; since then, Neowin has covered reports of issues of iPhone battery life being reduced and iPhone 3GS random reboots. But, it also appears that there are other issues with the iPhone 3G that Apple is currently investigating.

According to the Wall Street Journal, Apple is looking into reports that iOS 4 is rendering the 3G unusable because of the poor performance of the operating system. Many complaints say that the phone is slow to use after the update, has poor battery life, and the device becomes extremely hot. 

While it’s unclear the exact issue, hopefully Apple will be able to resolve them in short order, but it’s safe to say that users shouldn’t expect Apple to admit that there is an issue. 

It seems that Apple has fallen a bit further from the tree with iOS and the iPhone 4. While it’s typical that there are some teething issues with new products and software, the amount of issues that have surfaced regarding the phone and the operating system are not archetypal with Apple products. 

Apple is known for its top secret testing procedures and it makes you wonder if because of this, proper testing was never completed. Regardless of what has happened, it’s now up to Apple to remedy the situation.   

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In addition to my iPhone 3G being slow as heck on iOS 4, I also noticed the Push Mail would no longer work. Are other iOS 4 users also experiencing this problem?

Anyway, I downgraded to 3.1.3 yesterday and disabled Spotlight (Mail search couldn't be disabled) and couldn't be happier. Except for losing my notes and calendar, of course.

Same here, phone basically rendered unusable.
At one point it wouldn't even connect to 3G anymore. "Could not activate cellular data network"
Disabled all of spotlight, it's a bit better but just so slow it's absolutely frustrating

And don't forget the iPod Touch. There are also battery issues there. Since I got my firmware upgrade the battery life went down from over a week to barely two days. I have to permanently run it in Airplane Mode now, if I want the same performance as before.

I made a comment about this issue on my ipod touch 3g last week [link]http://www.neowin.net/forum/to...2950268&#entry592950268[/link] and since then have been calling everyday with no joy just being told the same thing and that I cannot return it until next Friday the 6th of August, which is disgusting as the appointment is once again 7:30pm which is enormously difficult for me being a disabled person and having no transport. They just keep repeating it's not their fault, it's what everyone wanted, don't play games as it's not designed for it etc.

I am appalled at this level of service from them, why can't I just take it back to the shop in my own time for a replacement, or refund. Though I have been told a refund is out of the question as I have had it more then 90days. If they supply an update that breaks the functionality of it then it is no longer fit for purpose therefore they should offer a refund. FYI if I listen to music I get around half an hour currently and if I leave it and not use it at all the battery is dead within 3hrs. Friggin useless

I've a feeling the 3G hardware can't keep up with the new and more demanding iOS4. Or so many features in it that only work on the iPhone 4 are left on but can't be used causing the issues we are seeing.

I've had so many problems with my 3G it's unreal. I use mine for over 12hr a day.

So this isn't a hardware issue? (sorry bad joke)

I don't know anyone with a 3GS who has had problems with this update, it must be something unusual with a certain batch of phones? Surely shouldn't take too long to fix

Haven't notice any difference in battery life or app performance, but my 3GS has locked up about 4 times since installing iOS4, which it never did before.

Pablo2008jedi said,
Want to trade:
iPhone 3GS with iOS4 for a Brick
Atleast least a brick is useful for somethings!!!

I have quite a few bricks laying around, where should I mail one?

The 3G is unusable. Apple should have addressed this issue on the 3G a lot sooner. Anyone still using a 3G who hasn't updated their software yet shouldn't update until this is sorted.

Only reason they are admitting there is an issue here and investigating it is because it is a software issue...not hardware. Cheaper

LOL. Another reason not to buy something that PUSHES the updates to you.
Windows, Apple, doesn't matter. I turn OFF automatic updates, but I guess on
the iPhone you can't?
It's MY device, I don't want anyone installing ANYTHING, no matter how important,
without my say so. Just because its new, doesn't make it better....just new.

naap51stang said,
LOL. Another reason not to buy something that PUSHES the updates to you.
Windows, Apple, doesn't matter. I turn OFF automatic updates, but I guess on
the iPhone you can't?
It's MY device, I don't want anyone installing ANYTHING, no matter how important,
without my say so. Just because its new, doesn't make it better....just new.

Because people like you, (not you specifically), many people end up with viruses on their computers, since they refuse to leave automatic updates on and then don't get crucial security patches.

naap51stang said,
LOL. Another reason not to buy something that PUSHES the updates to you.
Windows, Apple, doesn't matter. I turn OFF automatic updates, but I guess on
the iPhone you can't?
It's MY device, I don't want anyone installing ANYTHING, no matter how important,
without my say so. Just because its new, doesn't make it better....just new.

Have to disagree and agree with you....

When it comes to Windows, I always turn on Auto Updates but set it to download only and let me install. AV software gets installed/updated automatically. Any other programs have the update feature turned off.

Microsoft isnt really known to produce bad updates that f'up your system. All of our servers at work has had it enabled for years with no issues on several diff Windows versions.

naap51stang said,
LOL. Another reason not to buy something that PUSHES the updates to you.
Windows, Apple, doesn't matter. I turn OFF automatic updates, but I guess on
the iPhone you can't?
It's MY device, I don't want anyone installing ANYTHING, no matter how important,
without my say so. Just because its new, doesn't make it better....just new.

This is most probably the single worst piece of advice on OS maintenance Ive seen, and as the poster above said is the major cause of malware getting onto windows systems (I'm not saying your system is prone to infection, as most 'holes' require some user intervention (phishing scam, dodgy website etc) but for ALL standard users the most important thing to do on a windows system is leave auto updates on so holes are plugged ASAP!

The iPhone issue is a OS upgrade, windows never pushes out a new OS via updates, they just patch and make better/more secure/add features to your current one.

naap51stang said,
LOL. Another reason not to buy something that PUSHES the updates to you.
Windows, Apple, doesn't matter. I turn OFF automatic updates, but I guess on
the iPhone you can't?
It's MY device, I don't want anyone installing ANYTHING, no matter how important,
without my say so. Just because its new, doesn't make it better....just new.

Uh, the software updates are completely optional. A message pops up with "A new update is available, do you wish to update?" and you hit no--done.

I hate iOS4 as much as the next person but your comment is pure retardation. Move on.

naap51stang said,
LOL. Another reason not to buy something that PUSHES the updates to you.
Windows, Apple, doesn't matter. I turn OFF automatic updates, but I guess on
the iPhone you can't?
It's MY device, I don't want anyone installing ANYTHING, no matter how important,
without my say so. Just because its new, doesn't make it better....just new.

Uh, the software updates are completely optional. A message pops up with "A new update is available, do you wish to update?" and you hit no--done.

I hate iOS4 as much as the next person but your comment is pure retardation. Move on.

@Apple: Invest in proper testing and drop whoever is performing testing for you now. Quality assurance comes at a price...

Actually , even after turning off Spotlight search in OS4 the iPhone 3G still runs slow ( though a bit better) & the app loading times are still criminal, so the best way is to downgrade of OS 3.1.2 ( I did ). Actually i am quite disappointed that how a company like Apple could commit such a mistake.

Apple needs to announce new iPhones 6 months early like they did originally. It'll get them some nice press and give them a chance to test it without bitching up a storm when someone posts it online.

..and they should also scale back 4.0 for 3G. They aren't very powerful..

The iPhone 3G should have never been allowed to update to IOS4. The device is simply unusable with the update applied. I had to downgrade to 3.1.3 to regain functionality.

potat4o said,
The iPhone 3G should have never been allowed to update to IOS4. The device is simply unusable with the update applied. I had to downgrade to 3.1.3 to regain functionality.

i thought that too... +1

potat4o said,
The iPhone 3G should have never been allowed to update to IOS4. The device is simply unusable with the update applied. I had to downgrade to 3.1.3 to regain functionality.

http://www.blogcdn.com/www.eng...iphone-os-4-0371-rm-eng.jpg
11:02AM "We are releasing it for end users for iPhone and iPod touch for users this summer. For the 3GS and iPod touch 3rd gen. And, for iPhone 3G and iPod touch 2nd gen, they will run many things... but there are some things they won't run, like multitasking."

andrewbares said,

What's your point?

Did you not read between the lines......................'but there are some things they won't run, LIKE multitasking' leaves the door open to things LIKE 'normal levels of operation' or 'features your used to' or 'usual battery levels' or 'insert your own feature that isn't running properly right now'

See clever isn't it

Saying some features won't work is different to saying the whole phone will be 4x slower than usual for all the features that have been left enabled.

I wonder what Steve Jobs thinks the user are doing wrong this time to cause all this bugs. It was perfect when they released it.

d4diesel said,
I wonder what Steve Jobs thinks the user are doing wrong this time to cause all this bugs. It was perfect when they released it.

He's had to go and recharge his reality distortion field after the reception issues, that drained him like a motherf**ker!

Rest assured though, when levels are back to normal operating standard he'll be back, with bigger and better distortions of reality!

d4diesel said,
I wonder what Steve Jobs thinks the user are doing wrong this time to cause all this bugs. It was perfect when they released it.

"You're holding it wrong."

duddut2 said,

He's had to go and recharge his reality distortion field after the reception issues, that drained him like a motherf**ker!

Rest assured though, when levels are back to normal operating standard he'll be back, with bigger and better distortions of reality!


Lmfao, oh that made me laugh out loud in the middle of the BBC.

I love this. It took them a month to just begin to "investigate" that their own software runs like dogs*** on their own hardware.

Definitely no way they could have caught this in the lab...

With iOS4 on my 3GS i can no longer close the keyboard in messages by tapping the conversation section. I also often receive the same message up to 4 times. I always wonder if the contact has sent me multiple messages and iOS4 is displaying the wrong text, or if they sent only one and iOS4 displays it how ever many times it feels the message is worth displaying.

Danielr0y said,
With iOS4 on my 3GS i can no longer close the keyboard in messages by tapping the conversation section. I also often receive the same message up to 4 times. I always wonder if the contact has sent me multiple messages and iOS4 is displaying the wrong text, or if they sent only one and iOS4 displays it how ever many times it feels the message is worth displaying.

Could also be the phone network sending you multiple messages. I've seen that happen on a few different phones I've used over the years.

joemailey said,

Could also be the phone network sending you multiple messages. I've seen that happen on a few different phones I've used over the years.

Yeah, that sounds more like a network problem. I've had text messages not go through for an hour or more, then get several in a row of the same message (with all kinds of different phones, on several different networks).

roadwarrior said,

Yeah, that sounds more like a network problem. I've had text messages not go through for an hour or more, then get several in a row of the same message (with all kinds of different phones, on several different networks).

Usually the issue happens when the phone doesn't respond to the network that it has received a message. If that happens, it is usually due to the phone itself rather than the network. The phone receives message 1, is unable to report back to the network about successful delivery and concurrently can't display the message to the user or alert the user of a new message having been received (Usually the two go hand in hand, though there are exceptions).

This causes the messaging server to keep the message and retry after a set period of time. If the issue still exists, just rinse and repeat until the phone reports that the message was successfully delivered.

9 out of 10 times, this issue can be resolved by a software update.

Metodi Mitov said,

Usually the issue happens when the phone doesn't respond to the network that it has received a message. [...]


Thank you for this. Good to know.

From my experience, I find if you go into Settings->General->Home Button->Spotlight Search-> Deselect every option. No more background indexing on iPhone 3G.

I haven't had much performance issues after this...

NathanMillson said,
From my experience, I find if you go into Settings->General->Home Button->Spotlight Search-> Deselect every option. No more background indexing on iPhone 3G.

I haven't had much performance issues after this...

Well ill be, did that and noticed an almost immediate performance increase on my 3G.

Thank you

Anarkii said,

Well ill be, did that and noticed an almost immediate performance increase on my 3G.

Thank you

I noticed a huge performance drop on my iPod Touch 1G after applying firmware 3.0, which included Spotlight search.

NathanMillson said,
From my experience, I find if you go into Settings->General->Home Button->Spotlight Search-> Deselect every option. No more background indexing on iPhone 3G.

I haven't had much performance issues after this...

Dude thanks, that bit of advice helped thanks!

Anarkii said,

Well ill be, did that and noticed an almost immediate performance increase on my 3G.

Thank you

Apple should hire him instead of more PR people.

NathanMillson said,
From my experience, I find if you go into Settings->General->Home Button->Spotlight Search-> Deselect every option. No more background indexing on iPhone 3G.

I haven't had much performance issues after this...

You Sir, are my personal hero!
Thanks a lot for that tip.

NathanMillson said,
From my experience, I find if you go into Settings->General->Home Button->Spotlight Search-> Deselect every option. No more background indexing on iPhone 3G.

I haven't had much performance issues after this...


What the.......dude u rock.

I've had so many problems with my phone after putting on ios4.

Slowed down
It would freeze randomly for 1min or so then just carry on with what was doing.
It's randomly rebooted many times.
It's droped calls. (I wasn't holding it that way) tho I've a 3G. Not an iPhone 4.

I've noticed it sped up a lil after your instructions. Thanks

NathanMillson said,
From my experience, I find if you go into Settings->General->Home Button->Spotlight Search-> Deselect every option. No more background indexing on iPhone 3G.

I haven't had much performance issues after this...

Wow, this is cool. I can also confirm a big performance jump after following these instructions.

Thanks!

Honestly, I wouldn't expect a fix. All the original bugs my ipods had are still there, and they are VERY common bugs. Apple makes great hardware, but they suck at fixing bugs in their software