Apple looking into possible WiFi iPad issues

The third generation of the iPad received some negative publicity when it was discovered that it generated a lot more heat when playing certain high end games. Now there's word that the WiFi only models of the new iPad may have some wireless issues. The problems have been reported on Apple's support forums by a number of users.

According to 9to5Mac.com, the situation has Apple's attention. Indeed, a leaked document from the company posted on the site has Apple informing retail stores that they should "capture" (their term for removing) any WiFi only units of the new iPad that exhibit any issues with the WiFi connection. This is apparently a hardware problem and not just something that can be fixed with a software update.

Those issues listed may include the iPad not seeing a WiFi hotspot, intermittent connectivity to a WiFi network or a slow connection. This issue is apparently just with the WiFi only models; the WiFi/3G/4G versions don't seem to have the same hardware problems.

Apple is requesting that retail stores ship any WiFi iPad units back to the company where they will be replaced. It's currently unknown if Apple will ask for a recall of any WiFi only iPads that have already been purchased.

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11 Comments

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neufuse said,
this again? we going to blame the wifi mfg's again? like the last iPad WiFi issue

Probably Foxconn's fault for trying to make 12Million units for launch day, bound to be some that aren't up to snuff.

dotf said,

Probably Foxconn's fault for trying to make 12Million units for launch day, bound to be some that aren't up to snuff.

1) Apple said they sold 3 mil on launch day, and people bragged about it being sold out. Where is this 12 mil number from, or just making up numbers.

2) If Apple wanted "12" million, it is for them to make sure they give Foxconn enough time to manufacture them.

3) Why is this Foxconn's fault? Is it not Apple's responsibility to make sure that they work properly? If Apple sells a product that is quality, people are rush to make sure that they get credit for it, even though Foxconn manufactured that product. So why should Apple not get credit when they release a product with problems?

4) Why is Apple not responsible for making sure the hardware hardware they use works properly? It seems like Apple opens a case of hardware from the manufacturer, plops it into a device, and claim it is of the best quality. Bad NVidia video cards, bad Wi-Fi radios, bad HDDs, Apple needs to make sure they work properly before using them. Not to let NVidia, WD, or whatever generic Wi-Fi manufacturer off the hook, but if Apple wants to put their label on it, charge a premium, they need to do more than just say "bring it back and we will replace it" after people have spent hours customizing, configuring, installing software, and loading documents.

Apple is requesting that retail stores ship any WiFi iPad units back to the company where they will be replaced. It's currently unknown if Apple will ask for a recall of any WiFi only iPads that have already been purchased.

This is apple we're talking about. They'll make some fancy graphs about how other tabs have this problem too and call it a day.

shockz said,

This is apple we're talking about. They'll make some fancy graphs about how other tabs have this problem too and call it a day.

No, this is Apple we are talking about. Customers having problems can bring their device to an Apple Store, receive top notch support, and leave with a working iPad.

Shadrack said,

No, this is Apple we are talking about. Customers having problems can bring their device to an Apple Store, receive top notch support, and leave with a working iPad.


Thats if you have an Apple store. [rant] We have some trained monkeys who look at it umm and ahhhh and then say they need to send it away for 5-7 days to be assessed and then you will get back a refurbished one if there is something wrong with it, when you only bought the damn thing the week before. [/rant] well thats what happened with my iPhone....