Apple now allows refunds for App Store purchases ... in Taiwan

If you have purchased an app from Apple's App Store on your iPhone or iPad and then decide that the app was less than what you had expected, you were basically out of luck. Apple's App Store normally doesn't allow refunds for any purchases. But that policy no longer applies in one corner of the world. Today PC World reports that in Taiwan, Apple has now changed its policy on refunds and will let people get their money back if they make their request within seven days of buying the app. The new rule also applies to purchases of ebooks from the store.

However, don't expect this change to find its way to other countries any time soon. The story reports that the city government of Taipei had asked Apple to make these changes in order for the App Store to comply with the city's consumer protection act. The government even threatened to fine Apple $1.5 million if it did not comply with its rules.

So if Apple has to make this change for the App Store in Taiwan, does that also mean that Google must do the same for apps sold from its Android Market? Actually, no. The story states that Google is fighting Taipei, saying that it "disagrees with the city's interpretation of the consumer protection act." Google does allow users to get a refund from app purchases, but they must be made within the first 15 minutes of purchasing the app. Taipei has gone ahead and fined Google $1.5 million for the alleged violation of the city's consumer protection act, but Google is now challenging that decision in court.

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Seven days seems a little long for ebooks. You could quite comfortably buy numerous books, read them in a day or two, and return them without even rushing.

Same with most phone games, I know that most of the games I've bought on my phone I've completed and got bored of within seven days.

we have this in holland aswell... i wonder why this isnt applied here. any purchase can be returned within either 7 days or 14, depending on type of product.

I think people are just going about the refund thing wrong. I have gotten 4 refunds in the last six months alone. One was for and app I had for a month. Even if the t's & c's say they wont refund they actually often do.

Sisero said,
I think people are just going about the refund thing wrong. I have gotten 4 refunds in the last six months alone. One was for and app I had for a month. Even if the t's & c's say they wont refund they actually often do.

Apple support will tend to do reasonable things for you if you lean on them hard enough... many people would like a more automated service for refunds. Honestly, even a 15-30 minute return policy would be fine (like Android). But most of the time the reviews should give a person enough of a clue to see if the app is something that they want.

I unfortunately can't remember all the apps that I have purchased, that I have deleted within minutes of purchasing. I wish they would at least give a 30 minute window or something. I can understand that something like a 24-hour window would be heavily abused, but I think we all know right away when an app royally sucks.

I agree, but what about trial software before u decide to buy it? I know that some of then have lite version but what about an app that allow to test out the full paid version of the app for one day or two for free?

Unix2 said,
I agree, but what about trial software before u decide to buy it? I know that some of then have lite version but what about an app that allow to test out the full paid version of the app for one day or two for free?

Thats why i love my windows phone.. Sooo easy to do trials of different apps before you buy and you dont need to download a "lite" version and then buy the "full" version you just need one app and you can pay for it and it upgrades itself..

Lachlan said,

Thats why i love my windows phone.. Sooo easy to do trials of different apps before you buy and you dont need to download a "lite" version and then buy the "full" version you just need one app and you can pay for it and it upgrades itself..


Win. That's the great thing about Windows Phone and its app approach: it doesn't want to suck your money dry. Also, if you lose your Windows Phone, since your app purchases are stored in your Live account, you can just redownload the apps on any other phone with your account on it for free. Why can't every phone do this?

Lachlan said,

Thats why i love my windows phone.. Sooo easy to do trials of different apps before you buy and you dont need to download a "lite" version and then buy the "full" version you just need one app and you can pay for it and it upgrades itself..

That's the way a lot of iOS apps are going.. They are using the In-App purchase to unlock the full version on what you download as a free app.

That being said, I don't want Demos or other such nonsense.. A refund withing 24hrs would be ideal for me.. Not that I have many apps I regret buying..

PlogCF said,

Win. That's the great thing about Windows Phone and its app approach: it doesn't want to suck your money dry. Also, if you lose your Windows Phone, since your app purchases are stored in your Live account, you can just redownload the apps on any other phone with your account on it for free. Why can't every phone do this?

Well, you can re-download any app purchases on any iOS device that you own. Just saying, it is trivial if you somehow lose your iPhone, buy a new one, and reload it with all the software you have. Restore it from a backup and everything will be the same as it was on the stolen device.

I unfortunately can't remember all the apps that I have purchased, that I have deleted within minutes of purchasing.

Well fortunate for you, you can see a list of all your purchased apps from within the App Store to refresh your memory of how many crappy apps you've purchased .

Lachlan said,

Thats why i love my windows phone.. Sooo easy to do trials of different apps before you buy and you dont need to download a "lite" version and then buy the "full" version you just need one app and you can pay for it and it upgrades itself..

Just like iOS.... It's up to the developer to have their application work in this way though.