Apple reportedly giving refunds to some Final Cut Pro X users

Apple's recent release of Final Cut Pro X, the popular video editing software, has not been the big hit that was expected. Released last week, the new version took away a number of the features that were found in the previous version thanks in part to Apple choosing to develop Final Cut Pro X from the ground up as a complete rewrite. Some users of Final Cut Pro X have complained about the missing features which include not being able to open and edit files made in previous versions of the software in the new version of Final Cut Pro X.

While technically Apple's policy is "all sales are final" when it comes to buying its software via iTunes and the App Store, it now appears that the company is giving in and letting some users get a refund for their $299 purchase of Final Cut Pro X. News.com reports that some users of the software have reported via message boards that Apple has refunded their money when asked. It's currently not known if Apple is making one exception to this rule just for Final Cut Pro X users or if this refund is just for select users of the program.

The issues with Final Cut Pro X have even made the late night talk show spotlight. Last week an episode of Conan, the TBS cable TV talk show with host Conan O'Brian, had a segment with some of the show's behind-the-scenes editors "praising" the release of the new Final Cut Pro X. However the segment, which supposedly was edited with the new version of the software, had tons of issues with video cuts, audio and other flaws.

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37 Comments

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Stop whining, FCP X is not compatible with previous version but it is compatible with iMovie

:-/

IMHO, it is part of the long term plan, from part of Apple, to **** of "pro" and bring their device and software for the masses. Final Cut Pro was the latests program focused for real professionals but not anymore.

Wow... whats the point of a complete rewrite of a program? Use what you have already coded and fix it and make it better. Just be careful about copy and paste when coding because it copy and paste things up.

@KingCrimson - yeah I had to laugh to myself reading that, there are WAY better products out there that are more advanced then even the last final cut was....

why don't I have reply buttons for comments that loaded after the first batch loaded? *scraches head*

As a video editor, I feel their pain. Reminds of Adobe After Effects CS5 moving to 64 bit and not making compatible the tons of 32 bit plugins we all use. So everyone without million dollar budgets went back to CS4. I absolutely will never buy anything over $50 without a demo or at least an iron clad review confirming what I need. "Pre" ordering anything just seems stupid to me after getting burned before.

That's different. Making it 64bit was one of the requests of AE users. It did took a good 6 months or so for plugin developers to update to 64bit, but most plugins are CS5 compatible now. As for the cost, many 64 bit plugin upgrades are free if you own previous version, and many other ones are reasonably priced for the upgrade. Adobe should've released CS5 32 bit also, I'm not sure why they didn't.

Asking for 64 bit in ADDITION to 32 bit or making plugins compatible was the request, even you seem to acknowledge that. If you pre-ordered a $1500 software suite and couldn't use the main reason for the purchase, it might irritate you too, but that's avoidable with Adobe.

I spoke with one of the developers on their blog just after final release, and trust me, he admits the team and Adobe just didn't really consider the cost of upgrading for users outside of large budgets important. He said they just didn't have the time and felt users would "get over it" in time. I still use CS4 for most of my work, I have plugins that won't be upgrading that I use regularly, I have templates of effects that took months and months to create that only work on CS4. Most of my friends in the business agree, but we're mostly independents, so who cares what we think. He's right though, we'll get over it soon enough.

ir0nw0lf said,
Where are all the "it just works" comments at? LOL

Well, it does just work. It's just missing super critical features. I think the issue with all of this is that it's MARKETED as the successor to FCP 7 when it's nowhere NEARLY as capable.

I don't know about the USA, but I thought European laws were pretty clear about this. Any purchase made via internet is eligible for a refund if the buyer changes his mind. Apple has no way of countering that

Or does that not count for software?

no no - Apple is perfect. Can do no wrong. This is simply a misunderstanding brought on by one of their new developers being a former Windows developer..... /s

marinejld said,
no no - Apple is perfect. Can do no wrong. This is simply a misunderstanding brought on by one of their new developers being a former Windows developer..... /s

I think exactly the same, this can't be happening to Apple, I just hope this doesn't become a reason for Apple's fan to do something extreme like... like.... OMG I can't even say it, like change to another brand O.O The horror! Splatterhouse 4 for Apple's fan

Why didn't they just split off the product and have a basic/consumer version and a pro version?
Way to drive off customers, Apple.

ahhell said,
Why didn't they just split off the product and have a basic/consumer version and a pro version?
Way to drive off customers, Apple.

It's obvious that this isn't a continuation of Final Cut Pro. So quite why Apple didn't call it something else I don't know. Then again, they probably wanted to confuse everyone and use the famous name to sell it.

testman said,
It's obvious that this isn't a continuation of Final Cut Pro.

It is, however APple rewrote the entire codebase. It's not an excuse but this happens with every large software suite when a company decides to start from scratch. Features lacking in Final Cut Pro X will be added at a later time. If you need to those features right now you can continue using Final Cut Studio 3.

.Neo said,

It is, however APple rewrote the entire codebase. It's not an excuse but this happens with every large software suite when a company decides to start from scratch. Features lacking in Final Cut Pro X will be added at a later time. If you need to those features right now you can continue using Final Cut Studio 3.

However, you cannot BUY another copy of Final Cut Studio 3 if you need to. I think that's what's ****ing people off the most.

dagamer34 said,

However, you cannot BUY another copy of Final Cut Studio 3 if you need to. I think that's what's ****ing people off the most.

BINGO!

And the bugs and problems in the de factor standard rev haven't been addressed, because everyone was working on the new iMovie Pro Plus, er, FCP X.

.Neo said,

It is, however APple rewrote the entire codebase. It's not an excuse but this happens with every large software suite when a company decides to start from scratch. Features lacking in Final Cut Pro X will be added at a later time. If you need to those features right now you can continue using Final Cut Studio 3.
Yeah, but you are making it a excuse somehow. Other companies rewrite their software once in a while too but they release feature-complete versions at the end, not releases missing several features, as is the case here. Of course other companies, like Apple, miss something here and there when this happens, but it doesn't mean all their users should understand and cope with it.

The lack of ability to open previous file formats is simply not acceptable. I cannot think of another app that is missing that function. (not picking on Apple, picking on the app)

warwagon said,
I thin Conan was doing that on purpose
Obviously. Neowin makes it sound as if they were unintentional.
And why did they upgrade so quickly when the previous version was apparently working okay?

FMH said,
Obviously. Neowin makes it sound as if they were unintentional.
And why did they upgrade so quickly when the previous version was apparently working okay?

they didn't, they use Avid for post production, this was all a joke they set up, they even have an ISIS post production server setup