Apple starts iPhone 4 case program, free for all owners

In light of the iPhone 4 reception issue that Apple addressed last week, the free case program has opened up as promised. Apple confirmed last week that there was reception issues with the phone when held in a specific way, but isn't limited to just iPhones, but pretty much every phone out there.

To save Apple from recalling over two million iPhone 4 devices, they will instead be giving each and every owner a free case to help solve reception issues. The free bumper or cases is limited to eligibility and availability, and must fall under these certain conditions (PDF):

  • Your iPhone 4 must be purchased before July 23, or 30 days of purchase
  • iPhone 4 owners who purchased before July 23 must apply before August 22, 2010
  • You must purchase your iPhone 4 before September 30
  • You must have an active iTunes or Apple ID to submit a claim
  • Cash, check or gift card purchases must return to the store with their receipt by September 30, 2010

Customers who purchased their bumper or case using a credit card will automatically be refunded, and if you purchased using a gift card through the Apple Online Store, you will be mailed a new gift card for the refund amount.

In order to begin your refund or claim process, download the application through the App Store and select your free case or bumper. Apple will collect specific data including your phone number, model, serial number and IMEI to verify your iPhone 4.

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So when can we get the free bumper in the UK?
The link that is in the article goes to iTunes, but can not find the page.

bomberh said,
So when can we get the free bumper in the UK?
The link that is in the article goes to iTunes, but can not find the page.

Same thing here, the link doesn't work

boo_star said,

Uhm..

From what I understand, the deadline today is for instant bumper. Anyone getting a free bumper after that needs to have had the iPhone 4 for at least 30 days (Possibly to avoid people getting bumpers and returning phones, hence the announcement today and the deadline today) before they can get a bumper for free.

Metodi Mitov said,

From what I understand, the deadline today is for instant bumper. Anyone getting a free bumper after that needs to have had the iPhone 4 for at least 30 days (Possibly to avoid people getting bumpers and returning phones, hence the announcement today and the deadline today) before they can get a bumper for free.

I think you're misunderstanding the announcement, pre July 23rd customers are being given 30 days from today. Everyone else has 30 days from the date of purchase to apply

boo_star said,

I think you're misunderstanding the announcement, pre July 23rd customers are being given 30 days from today. Everyone else has 30 days from the date of purchase to apply

Your iPhone 4 must be purchased before July 23, or 30 days of purchase
iPhone 4 owners who purchased before July 23 must apply before August 22, 2010

I certainly could have misinterpreted it, mainly due to the weird phrasing with the first line.

Nexus1974 said,
Anyone got any thoughts on what the best free case on offer is?

Looking at at Apple Bumper or PixelSkin HD case.


dude don't get the bumper... it's just a rubber band that goes around it... it's useless IMO as far as phone protection goes...
PixelSkin seems like it will be hard to take it and remove it from your pocket... I was thinking the clear cases maybe the Incase snap case

Why does it run out in September? is there a revision coming or something?
Why would those who buy in Oct not get one? they will have the same issue?

ZeroHour said,
Why does it run out in September? is there a revision coming or something?
Why would those who buy in Oct not get one? they will have the same issue?

Either a new revision is coming or they will just include a bumper in the box

chisss said,
they will just include a bumper in the box

Doh! beer has slowed my thoughts, that seems like the obvious thing really as a hardware revision would be bad with the lawsuits.

ZeroHour said,

Doh! beer has slowed my thoughts, that seems like the obvious thing really as a hardware revision would be bad with the lawsuits.

They haven't confirmed bumpers will come in the box. They said they will "re-evalulate" it after the 30th Sept

ZeroHour said,
Why does it run out in September? is there a revision coming or something?
Why would those who buy in Oct not get one? they will have the same issue?

As much press as the issue is getting anyone interested in buying an iPhone 4 should know about the issue before they do. The case program is about placating buyers that are upset about an unexpected issue. I'd bet that Jobs' opinion is that anyone who buys the phone after that point can pay for their own case because they should have know what they were getting into.

Ignoring the argument about weather or not they should have been aware and should or should not have released it, anyone who buys a product already knowing it's defective and expects a free accessory to compensate is a douche.

I wanna read the T&C first. I would imagine your basically saying you are satisfied with the phone once you order a free bumper.

SK[ said,]I wanna read the T&C first. I would imagine your basically saying you are satisfied with the phone once you order a free bumper.

Thankfully that's not the case for the UK and US , my Japanese/French/German isn't good enough to read their T&C's.

Well I used the bumper app about an hour ago. All ordered. 3-5 week wait.

That being said, I don't 'suffer' the major signal degradation issue anyway. (and no I'm not deluded or a fanboy)

chrispinto said,
Well I used the bumper app about an hour ago. All ordered. 3-5 week wait.

That being said, I don't 'suffer' the major signal degradation issue anyway. (and no I'm not deluded or a fanboy)

I live in Manhattan and I thought the same: I was one of the lucky ones.

However when I went to a small town in Virginia for a business trip I understood why the whole issue is based on 'location'.

If the AT&T's signal strength is not that well in the location you are in whenever you touch that black strip you lose connection.

ricknl said,

I live in Manhattan and I thought the same: I was one of the lucky ones.

However when I went to a small town in Virginia for a business trip I understood why the whole issue is based on 'location'.

If the AT&T's signal strength is not that well in the location you are in whenever you touch that black strip you lose connection.

fair point.

I live right in the heart of central London, so i can see the validity of your point there... I've not gone outside of the city as yet... Guess that will be the real test

Lucas said,
I'm sorry, this does not happen on my Google Nexus One, that's not an excuse.

I assume there's a point to your comment, but I fail to find it.

Metodi Mitov said,

I assume there's a point to your comment, but I fail to find it.

Apple performed a demonstration showing a "death grip" on the Nexus One.

Well Apple is finally half assing there problem by giving away free bumper cases but they still don't admit the problem of making a faulty item, I wont be surprised when people start milking the whole idea and get free cases for all iphones. But I guess this is a fix for the problem.

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