Apple to fix random iOS 7 reboots in next update

Apple has promised to fix the bug causing random reboots and drop in battery in iPhones running the latest iOS 7 in its next update.

Certain iPhone users with iOS 7 started reporting a so-called "white screen of death" in forums and on Twitter since September. According to the users, the homescreen on the phone freezes up and then performs a soft reboot after being stuck on the Apple boot logo for some time. The boot screen colour depends on the colour of the device according to some reports. It is also observed that the bug occurs once the battery drops below 30% on the iPhone.

Apple spokesperson Trudy Muller has responded to Mashable saying that, "We have a fix in an upcoming software update for a bug that can occasionally cause a home screen crash."

This isn't the first time that an iOS update has caused random reboots on Apple devices, but the company has acknowledged the issue and confirmed to fix the update in the near future. The update is expected to land with the upcoming iOS 7.1 which is currently in beta stage and is likely to bring minor UI updates along with bug fixes.

Source: Mashable

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I have yet to experience these random reboots. iOS 7.0.4 running on iPhone 5 32GB (Mines with Jailbreak), iPhone 5s 32GB (Mom's phone, no jailbreak), and iPad Mini Retina 32GB (Jailbroken).

Funny how most issues with android and iOS don't get the magnifying glass. But if its Windows Phone the community goes nuts

Apple - It just works. If your iPhone requires a reboot it goes ahead and does it for you, no need to do anything the process is automatic

Tomo said,
Apple - It just works. If your iPhone requires a reboot it goes ahead and does it for you, no need to do anything the process is automatic

As funny as this is, it is more true than people realize.

I still encounter non-technical Mac fans about once a month that proclaim nothing ever crashes, and on further questioning they assume the random restarts are just operating as normal and why it is important to save things. At least the iOS model encourages App states with automatic data saving.

(I think I have a specific twitch developed just for these encounters.)

Mobius Enigma said,
At least the iOS model encourages App states with automatic data saving.

As does Mac OS X. Along with revision support.

You'll get these crashes, particularly in Safari, from just trying out demo A7 iPhones and and iPads in Apple stores. There are many threads about this on, for example, MacRumors or Apple's own discussion forums. I am not making anything up. Search on Safari iOS 7, crashes, tabs reloading, etc... and you'll see.

Try create 2-6 tabs, go into another app, or just wait a few minutes, and you'll see that some of the tabs start to reload for no apparent reason. If Safari runs out of memory, it crashes out to the springboard, or even a soft reboot with the Apple logo.

Of course, if you constantly close your apps, and just use 1-2 tabs when webbrowsing, the chance that you see these problems decrease.

Fact remains, it's incredibly greedy of Apple to not include 2 GB of RAM. They instead left users with a memory regression.

Mackster said,
You'll get these crashes, particularly in Safari, from just trying out demo A7 iPhones and and iPads in Apple stores. There are many threads about this on, for example, MacRumors or Apple's own discussion forums. I am not making anything up. Search on Safari iOS 7, crashes, tabs reloading, etc... and you'll see.

Try create 2-6 tabs, go into another app, or just wait a few minutes, and you'll see that some of the tabs start to reload for no apparent reason. If Safari runs out of memory, it crashes out to the springboard, or even a soft reboot with the Apple logo.

Of course, if you constantly close your apps, and just use 1-2 tabs when webbrowsing, the chance that you see these problems decrease.

Fact remains, it's incredibly greedy of Apple to not include 2 GB of RAM. They instead left users with a memory regression.


I definitely experience this. Apple is almost getting a free pass here.

I would expect that demo devices would have this issue. They are always on. They are touched by many different people, leading to multiple issues and extreme wear and tear.

Mackster said,

...
Fact remains, it's incredibly greedy of Apple to not include 2 GB of RAM. They instead left users with a memory regression.

All companies are greedy. The real problem is with iOS, not Apple being greedy.

There is no reason this level of RAM consumption should be occurring on a mobile device, and even if it is runaway consumption of RAM, there is no reason the OS should crash.

As more complex software is running mobile devices, the limitations of iOS (and Android) will continue to appear. iOS doesn't have the same protection mechanisms OS X does for errant processes and RAM consumption. So even in an atypical situation, instead of the device getting sluggish and recovering, it is crashing.

Apple needs to fix lockscreen freezing issue first. Mom's 4S does this every 1 or 2 days. She is unable to swipe across to unlock but she can swipe from top to bring down the notifications.

Very poor quality control. I remember the days of iOS 3 & 4 when there were no showstopper bugs and the OS felt complete.

Melfster said,
I have had no problems that you describe. iOS 7 works great for me.

I tried every type of restore. DFU and set up as a new iphone. Nothing helped.
Apparently there are several threads on Apple and macrumors forums.

Wall-swe said,
On my iPhone4 I'm sometimes unable to answer calls due to a similar problem. On iOS7

Yup same problem. The only way out is restart the phone.

iOS 7 on the new A7 64 bit devices are full of crashes related to low memory, particularly web browsing such Safari which also reloads tabs way too often. All because Apple is too greedy to include 2 GB of RAM, which costs $10 at most. It's a regression in terms of available memory on these A7 devices, compared to the ones from 2012. Not even AnandTech had the balls to point this out. Apps compiled for 64 bit consumes more memory, so it's only going to get worse with time on these 1 GB RAM devices.

The 2013 A7 iDevices with 1 GB of RAM are stinkers. Stinkers of Apple greed, and planned obsolescence.

I have no earthly clue what you are talking about. I have an iPhone 5S 32 GB and have NEVER experienced these issues. Claiming that these issues (which apparently are small, as I have never seen them covered in major outlets) make the phone stink is over the top. That would be like me saying Android/Samsung stinks because I had one and did not like it (I had one and did not like it), and that makes all of Android/Samsung bad as a result. That just means I personally do not like Android. I prefer Apple's way of doing things.

The 32GB is the size of 'disk' space -- where you store songs, photos and apps. The 1GB Mackster mentioned means the RAM. It's just a computer after all. Apple are notoriously stingy with RAM, for two reasons. The first is profit -- Apple like healthy margins, so they won't add stuff that a minority of nerds will appreciate, if it means hundreds of millions of dollars in lost profits. The second is that more RAM uses more energy to keep active, and that might knock an appreciable amount off the battery life (say, 30 minutes from a full charge). It's easy to see why Apple make the trade-offs they do. It is, however, infuriating. It's why iPad 1 got left behind when iOS 6 shipped -- the original iPad only had 256MB RAM. Most people would never notice though.

Anyway, that's what the GP was talking about.

I understand that, thank you very much. I was just mentioning my model. I understand the difference between RAM and storage. I am a technician myself.

I have an iPhone 5s and a iPad Mini with retina display and have some fairly intensive apps and games and I haven't had a single crash or experienced performance issues with my devices.

Lucky you, 1GB of RAM! My ipod has 128MB or 256MB of RAM and everything constantly crashes, mainly safari. Multitasking, hah, NO! Everytime you go to the homescreen and laugh another app, the one in the background is closed, if you switch back to it, it restarts like it wasn't open.

I second this. After going from my 4S with 512 MB of memory to a Lumia 920 with 1 GB and now a Moto X with 2 GB, it's hard to go back to the old 4S; it is so sluggish. And I second the woes with the 1st gen iPad. Just after booting the iPad, you're left with about 30-40 MB of free memory from the 256. Good enough for just Netflix or some casual browsing on Safari as long as you don't open more than two tabs. Most apps will just outright crash from the lack of memory. Such a shame, because it's not that old and still a very nice device.

Surface suppprt needs work. I called because the 2 docks I ordered would not charge the Surface. The light wouldnt even come on the dock tho USB, video, and other things worked fine. Supports fix? Send me a new dock...which didnt work. Turned out to be a firmware issue that MS support didnt know about and was not posted anywhere online.

Anyway, cannot complain much I guess since I got a free dock out of it.

dopydope said,
Hey Microsoft, look at that, what about fixing the surface pro random reboot "feature" ?

Are you seriously having a problem or just trying to deflect Apple's problem?

We have clients with several thousand Surface Pro and Surface Pro 2 units, and when I pull up our tech database, I have literally ZERO notes on random reboots, or even OS level crashes.

I've had a few, and i've read other people complaining about this on forums etc ...
It happened to me mostly when connecting/disconnecting the type cover 2.
so it happens when i flip the cover to the back as it tends to pull the connector, the flexible material is too rigid and pulls the connector half out

dopydope said,
Hey Microsoft, look at that, what about fixing the surface pro random reboot "feature" ?

Sucks when genuine discussion about Apple support gets sidelined because of your topic hijacking.

sanke1 said,

Sucks when genuine discussion about Apple support gets sidelined because of your topic hijacking.

There is room for everyone to talk, we're not contrained by 640K anymore

techbeck said,
Surface suppprt needs work. I called because the 2 docks I ordered would not charge the Surface. The light wouldnt even come on the dock tho USB, video, and other things worked fine. Supports fix? Send me a new dock...which didnt work. Turned out to be a firmware issue that MS support didnt know about and was not posted anywhere online.

Anyway, cannot complain much I guess since I got a free dock out of it.


Wait wait wait... you're talking about the $200 docking station, correct?

Holy crap, if that's the quality you experienced having not only one but TWO failing to charge... yeah, balls to that my friend. I'm glad you got one for free at least.

dead.cell said,

Wait wait wait... you're talking about the $200 docking station, correct?

Holy crap, if that's the quality you experienced having not only one but TWO failing to charge... yeah, balls to that my friend. I'm glad you got one for free at least.

Yea, as the $200 docks. We ordered them at the same time. Wasnt a problem with the dock tho. There was a firmware update on the Surface that had to be applied in order to charge thru the dock. MS support did not know about this so the replacement dock wouldnt of helped the matter. I had to find it out on my own. But they didnt want the "defective" dock back so I got one for free.

At least you can get the docks, I've had two on order through our reseller for weeks in the UK, and Microsoft just can't get stock to them.

TCLN Ryster said,
At least you can get the docks, I've had two on order through our reseller for weeks in the UK, and Microsoft just can't get stock to them.

Which seems to be a reoccurring theme for them with the Surface. It's either not enough or too much lol.

As is Apple's iOS recurring return of it's Lisa Frank Colors in it's White Screen of DEATH in iOS KILLING ITSELF! ;-P and for Apple?

And for Apple..... that's all really way too much only!!! :DDD