Apple to replace "limited number of iPhone 5S devices" that have lower battery life

Apple's recently launched iPhone 5S may be a huge sales hit, but the company's latest iOS smartphone has also had its share of minor issues pop up. Some users claim the motion sensors in the 5S are not as accurate as older iPhone models, and a hacker group has found a way to beat the phone's much hyped Touch ID sensor.

Now it appears that a manufacturing problem has been found in a few iPhone 5S models that affects their battery life. The New York Times reports that they have received a statement from Apple which says:

We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life ... We are reaching out to customers with affected phones and will provide them with a replacement phone.

The statement does not offer any specifics on the manufacturing issue or how it affects the battery on the 5S. There's also no word on exactly how many units have this problem. Reviews of the iPhone 5S indicate that the battery life is supposed to be around 11 hours.

Source: New York Times | Image via Apple

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To be clear:

The sensor issue was purely software, and has already been fixed (7.0.2 or 7.0.3 can't remember)

A fingerprint scanner was never and is never going to be 100% bulletproof.

The small number of people affected are being notified that they have a problem, 90% of which probably didn't even know about it.

I wish there was a little more criteria on how to identify if the battery if faulty. 11 hours worth of battery life specified by the manufacturer can typically be chalked up as a pipe dream. When it comes to real world usage of a device, anyway.

My wife's iPhone 5S seems to be doing just fine but I'll ask her what she thinks.

reminds me of this garage in town when i was younger... he said all there was in the shop most of the time was fords... strangely enough, everyone in town had a ford... go figure...

(not sure if you will get the meaning or if you will just read the surface of that)

Serious question. How they are 'reaching out' to end users? Do they have the ability to send notifications to devices?

SK[ said,]Serious question. How they are 'reaching out' to end users? Do they have the ability to send notifications to devices?

I'm a little unsure about this as well, but I suspect that all iPhone 5S owners who registered their device with Apple will receive an email about this issue in the coming days.

There was an issue with the flash drive of the 2012 MBAs, and my wife received a prompt right on her MBA about the issue.

There are quite a few examples of Apple "reaching out" to end users. I'm sure they have the ability to send a notification to a device, but they will probably use email.

SK[ said,]Serious question. How they are 'reaching out' to end users? Do they have the ability to send notifications to devices?

Email?

DaveBG said,
Yeah, we must blindly believe that Apple sells quality... right...
compared to blindly listening to the thread and your friends saying they are junk is better?

DaveBG said,
Yeah, we must blindly believe that Apple sells quality... right...

The vast majority of Apple Customers will attest that the reason they buy Apple is actually a two partner:

1) They sell quality
2) When a customer receives a sub-par device, they make good on their warranty and do what they need to do to keep the customer happy.

Apple's "reach out" as described in this article is completely consistent with #2.

Shadrack said,

The vast majority of Apple Customers will attest that the reason they buy Apple is actually a two partner:

1) They sell quality
2) When a customer receives a sub-par device, they make good on their warranty and do what they need to do to keep the customer happy.

Apple's "reach out" as described in this article is completely consistent with #2.


LOL, and what about the arrogance and the popular "you are holding it wrong" fiasco ? What about the poor durability of the phone because it is made out of glass and more over what about the fact that there is no removable battery so that when it fails and you have no more warranty (for which by the way Apple was sued by customers) you have to throw the phone?

DaveBG said,

LOL, and what about the arrogance and the popular "you are holding it wrong" fiasco ? What about the poor durability of the phone because it is made out of glass and more over what about the fact that there is no removable battery so that when it fails and you have no more warranty (for which by the way Apple was sued by customers) you have to throw the phone?

I had a release iPhone 4 and had the issue you are mentioning:

1. The issue you describe was overblown BIG TIME by a lot of folks who did not have the phone. You had to hold the phone like you had mental issues up to your ear for there to be any issue. Other phones have signal drop issues if you grip certain locations. Like always, nobody cares unless it is Apple. If it was a major issue, why was there not mass returns? It was discovered immediately. If customers were dissatisfied, they were all within the time frame of returning the device. Wonder why this did not happen?

2. Apple replaces out of warranty batteries for a fee that is rather reasonable IMO. It really isn't needed since the iPhone 4 gets phenomenal battery life. My iPhone 4 is still in use. A family member uses it and she thinks it's great.

Nice try. Lol.

Love how they added "very" and "limited" in front of "number." A "number" or "limited number" just wasn't good enough. Obviously trying to make it sound like 5 devices were affected. LOL

Why not just add "mega" + "uber" + "extremely" as well? /s

ir0nw0lf said,
Love how they added "very" and "limited" in front of "number." A "number" or "limited number" just wasn't good enough. Obviously trying to make it sound like 5 devices were affected. LOL

Why not just add "mega" + "uber" + "extremely" as well? /s

You mean just like MS used those words when 8.1 upgrades caused problems for a small number of RT users? Hypocrit anyone?

http://www.neowin.net/news/mic...small-number-of-surface-rts

ir0nw0lf said,
Love how they added "very" and "limited" in front of "number." A "number" or "limited number" just wasn't good enough. Obviously trying to make it sound like 5 devices were affected. LOL

Why not just add "mega" + "uber" + "extremely" as well? /s

What point is it you are trying to make with absolutely zero evidence to back it up? The words may indicate a smaller number than what is reality (which is only known by Apple unless they publish some numbers). They used wishy-washy language which gives them plenty of wiggle room.

The exception would be more like the "rare" RRoD issue on the XBox 360 which ended up being the vast majority. In that instance, the language MS used was just flat out false. Rare means it is unlikely to happen, but in actuality it was almost a sure bet for an RRoD on the first few waves of XBox 360s.

TiffanyPiszko said,
What!!! not apple, nothing breaks everything is like a swiss watch precise ..

As the quote has been said many times, "Give Apple a Break!"

DBrandUSA said,

As the quote has been said many times, "Give Apple a Break!"

The general message for lots of people on Neowin should be, stop saying such stupid things. But unfortunately they don't know the difference.

"We're reaching out" to affected users.

yeah - couldn't possibly say "recalling faulty devices" could they - that would be too much like the truth!

dvb2000 said,
"We're reaching out" to affected users.

yeah - couldn't possibly say "recalling faulty devices" could they - that would be too much like the truth!

What is recalling faulty devices if not reaching out to affected users?

Seems like they get criticised for everything around here

Hardcore Til I Die said,

What is recalling faulty devices if not reaching out to affected users?

Seems like they get criticised for everything around here

Well if you mean "criticized" then I'll explain why Apple always warrants negative responses. Rather than simply just admitting they sold faulty devices, they use marketing fluff to always downplay the problem. Sometimes simply stating the obvious might warrant a positive response "here".

myxomatosis said,
"You're charging it wrong"

For God's sake, get over with these "you're [insert verb here] it wrong" comments.

It's this kind of attitude on Neowin that makes me stay away as much as possible from this site. Unfortunately, this is the only site to which I have subscribed that we cannot unsubscribe.

PyX said,

For God's sake, get over with these "you're [insert verb here] it wrong" comments.

It's this kind of attitude on Neowin that makes me stay away as much as possible from this site. Unfortunately, this is the only site to which I have subscribed that we cannot unsubscribe.

When you have a company the size of Apple telling it's customers that they're doing something wrong rather than admit to having an issue, you can't possibly expect people to just forgive and forget. Especially when Apple has shown it's arrogance not once, not twice and probably not even just thrice... The company is extremely arrogant and consistently blames it's "loyal" fanbase for any issues it has.

Side note: No one forces you to load this website in your browser. Whether you can unsubscribe or not, you do not have to visit.

PyX said,

For God's sake, get over with these "you're [insert verb here] it wrong" comments.

It's this kind of attitude on Neowin that makes me stay away as much as possible from this site. Unfortunately, this is the only site to which I have subscribed that we cannot unsubscribe.

i totally hear ya. The kids on this site are unbelievable stupid when they think they are cool to jump on a bandwagon just to "fit" in. I have, many times also, wanted to close the window to neowin but I do guess its my own fault for coming back. I have learned just to ignore it for the most part but sometimes do get caught up in their silliness. They will get older eventually.

Hardcore Til I Die said,

What is recalling faulty devices if not reaching out to affected users?

Seems like they get criticised for everything around here

Hammer, meet nail head.

DBrandUSA said,

Well if you mean "criticized" then I'll explain why Apple always warrants negative responses. Rather than simply just admitting they sold faulty devices, they use marketing fluff to always downplay the problem. Sometimes simply stating the obvious might warrant a positive response "here".

No, I mean criticised. Criticised is of course the UK (and probably elsewhere) spelling; criticized is the US spelling. I, being from the UK, will use my country's spelling.

There are others too.

Colour vs. color.

Licence vs. license.

Defence vs. defense.

I presume you were unaware of such alternative spellings rather than just being awkward.

I agree that Apple uses a lot of marketing fluff, but this isn't one of those occasions. 'We're reaching out to affected users' is fine - they're not trying to act like there's no issue or gloss over it.

DBrandUSA said,

Well if you mean "criticized" then I'll explain why Apple always warrants negative responses. Rather than simply just admitting they sold faulty devices, they use marketing fluff to always downplay the problem. Sometimes simply stating the obvious might warrant a positive response "here".

Whatever. I'm calling double-standard on you unless you bitch & moan just about every other company that releases a standard statement downplaying the actual problem. It took some serious media attention and literally YEARS of user problems for MS to finally admit how wide spread the RRoD actually was.

What would have been a more appropriate statement? Please, I'd like to know.