Apple's iPad battery replacement program replaces entire device

Whenever a company releases or announced a device that doesn't have a removable battery, the question is always raised over how inconvenient will it will be to replace it. Apple, a company who fits this description with many of its products, faced the same challenge with the iPhone and iPod touch, but simply requires a customer to come into a store to get things sorted out. With the release of the iPad coming up, the question was brought up once more, though this time, the answer was quite a bit different.

As pointed out by Engadget, Apple's product page for the iPad reads somewhat differently than the iPhone page: If your iPad requires service due to the battery's diminished ability to hold an electrical charge, Apple will replace your iPad for a service fee. Correct... Apple, instead of simply replacing the battery and sending your device back, will simply send you an entirely new iPad for the price of $99 (not including $6.95 for shipping). This, understandably, has both upsides and downsides - for one, you're getting a brand new device, thus extending the overall life of your iPad, but on the flip side, your data won't be returned to you. Unless you've backed up your device in iTunes, everything stored on the iPad when it gets sent to Apple is lost for good.

The entire process will apparently take about a week, though the real question is over whether or not customers would mind waiting a few more days if it meant they could keep their device along with its data. Also keep in mind that if your iPad breaks in ways that aren't related to the battery, it won't be eligible for the replacement program (unless, of course, it's still under warranty). This is a rather interesting approach to the whole situation, one which most customers probably won't find as favorable as simply getting a replacement battery.

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ZenPirate said,
Apple is going to be responsible for a *lot* of personal data left on these devices with dead batteries....

It's the same as with a dead hard drive in a PC. The manufacturer is not responsible for your lost data. YOU are.

Blue602 said,

It's the same as with a dead hard drive in a PC. The manufacturer is not responsible for your lost data. YOU are.

I could care less about lost data, I do care about who has access to my stored passwords, credit card info, etc... Once Apple disposes of that device I have no control over who has access to that information.

ZenPirate said,

I could care less about lost data, I do care about who has access to my stored passwords, credit card info, etc... Once Apple disposes of that device I have no control over who has access to that information.

Couldn't. And once again, just plug it in, turn it on, and find a wipe tool. If two years from now such a tool still doesn't exist, I question the dev community.

Joshie said,

Couldn't. And once again, just plug it in, turn it on, and find a wipe tool. If two years from now such a tool still doesn't exist, I question the dev community.

Hell, all you have to do with an iPod or iPhone is plug it in to iTunes and do a restore, which will wipe the device. It would be reasonable to believe that this works for the iPad as well.

please explain how great it is to NOT have a 2nd battery for long trips that I can just swap out like my laptop or having the ability to just replace a bad one should it ever occur or not have to have my data examined by some idiot technician who knows where. BTW, the whole space argument for the battery is just complete BS and they hope you'll forget the common sense reasons for having a replaceable battery.

Hahaiah said,
please explain how great it is to NOT have a 2nd battery for long trips that I can just swap out like my laptop or having the ability to just replace a bad one should it ever occur or not have to have my data examined by some idiot technician who knows where. BTW, the whole space argument for the battery is just complete BS and they hope you'll forget the common sense reasons for having a replaceable battery.

Same situation you find with iPhones and iPods. No complaints from anyone, and these devices represent the highest customer satisfaction ratings in their class.

Edited by Blue602, Mar 14 2010, 11:05pm :

Blue602 said,

Same situation you find with iPhones and iPods. No complaints from anyone, and these devices represent the highest customer satisfaction ratings in their class.

No complaints? Read the comments on this news article, or even on macrumors.com and see how many people want a replaceable battery.

You crack me up. You actually parrot another poor idea as justification for this bad idea. That's like saying it's ok for you to be so obtuse and annoying now because you were annoying last year and nobody complained. High customer satisfaction means nothing when speaking to the battery issue itself, probably because it was never asked, and even it was, it doesn't mean that if 60 out of 100 morons say something is good, I have to mindlessly agree. BTW, your response below regarding Hard Drive data loss misses the point again completely as well. I hope you're getting paid to defend Apple, otherwise I really feel sorry for you...

Blue602 said,

Same situation you find with iPhones and iPods. No complaints from anyone, and these devices represent the highest customer satisfaction ratings in their class.

I just bought a new iPod touch after ~3.5 years after buying the Gen 1 Touch 3 weeks after release...Its battery was still pretty great, it was not uncommon for me to have to charge it from a total dead battery 1 if not 2 times a day for about 2 years of the 3.5 years I had it. They may have high customer satisfaction ratings due to many not actually needing to replace the batteries very often, let alone if they buy the newest one each year.

This is a rip for customers, why Apple believes that consumers like to send their devices in, pay for the services, be without their device 1+ weeks, instead of actually designing a product that a consumer even has a little bit of control over is absurd. I love my touch, but this Apple always deciding what customers are smart enough to do and cannot do them selves is insulting.

I am a do it yourself person when it comes to my electronics. I am smart enough to open a hatch on a device, take out the battery, and insert new battery. Apples decisions on things such as this hurts the customer and gives them a reason to charge even more for something like a simple battery. My laptop battery only costs about $70 brand new from the manufacture. Yet, Apples battery costs $99. Ouch!

Oh and, love how this little, yet really big detail is released AFTER they open pre-orders. If I was stupid enough to pre-order and then find this out I would cancel my order immediately.

Kutster said,
Oh and, love how this little, yet really big detail is released AFTER they open pre-orders. If I was stupid enough to pre-order and then find this out I would cancel my order immediately.

It was stated from the start that the battery would not be user replaceable. Since this is the same as the iPod and iPhone, it would be reasonable to assume that the battery replacement would be the same. And guess what? It is.

" If your iPad requires service due to the battery's diminished ability to hold an electrical charge, Apple will replace your iPad for a service fee. Correct... Apple, instead of simply replacing the battery and sending your device back, will simply send you an entirely new iPad for the price of $99 (not including $6.95 for shipping). "

And the butt iRaping contiues...

I am glad to see others feel the same way about having a replaceable battery. If only Apple would feel that way.

DSLJay said,
I am glad to see others feel the same way about having a replaceable battery. If only Apple would feel that way.

They used to. I had helped a friend recover data from an old Macbook and I remember poking the battery life indicator button on the battery and having fun (I also remember feeling grossed out by that weird yellowish tint white computers get after a while of handling). Unfortunately, many MBP users pat Apple on the back for the integrated design, and chant words like "unibody" as if it were foreplay.

Ultimately, they all buy battery packs that--tada--eventually lose charge and have to be replaced, too. For people with money, though, I guess it doesn't matter: once your iThing can no longer hold a charge, buy the newest model. Even many PC enthusiasts upgrade on a 3-year cycle (I prefer roughly 5), but rarely spend more than $1k per build. Laptops can be donated within your community, and desktops can often be salvaged for basic parts (secondary HDDs, disc burners, SATA cables, fans, etc)

Joshie said,

I also remember feeling grossed out by that weird yellowish tint white computers get after a while of handling

I'd be willing to bet that your friend is a smoker then, because I've NEVER seen a white computer turn yellow unless it belonged to a smoker, or was used extensively around other smokers.

roadwarrior said,

I'd be willing to bet that your friend is a smoker then, because I've NEVER seen a white computer turn yellow unless it belonged to a smoker, or was used extensively around other smokers.

Some cheap cases get discolored by direct sunlight after prolonged time, I've seen it nuff times

wemadeFOX.Devaztayta said,
so dumb. why not just make the battery replaceable.. to much more convenient.

It takes up more space according to apple.(which is used for a larger battery)
I don't have a problem with it, I've never had to replace the battery in anything less than 3 years old anyway.

Edited by acnpt, Mar 14 2010, 6:29pm :

acnpt said,

It takes up more space according to apple.(which is used for a larger battery)
I don't have a problem with it, I've never had to replace the battery in anything less than 3 years old anyway.

Which is BS because the battery is still fully enclosed in its own plastic inside of the device. All that is missing is the door to get to the battery easily.

Goog greif Apple, just let us change our own battery.... this whole movement towards no battery replacement is getting old... especially if it ever overtakes the entire laptop line.... I dont want a used laptop replacement because my battery died

neufuse said,
Goog greif Apple, just let us change our own battery.... this whole movement towards no battery replacement is getting old... especially if it ever overtakes the entire laptop line.... I dont want a used laptop replacement because my battery died

It already has taken over their entire laptop line. And there are no problems. It'll take you about 5 years to go through a battery in a MacBook Pro.

Blue602 said,

It already has taken over their entire laptop line. And there are no problems. It'll take you about 5 years to go through a battery in a MacBook Pro.

No Problems? well what about us who take extra batteries with them on long trips where we have no access to power for hours at a time to recharge? That's all we do with our thinkpad's is just swap batteries until we can recharge... with mac's now we can't do that... we'd have to carry a solar charger with us which is a lot larger then a spare battery

neufuse said,

No Problems? well what about us who take extra batteries with them on long trips where we have no access to power for hours at a time to recharge?


I see this type of comment so often around here. Sounds like a load of BS to me. Unless you are going camping somewhere (in which case, why do you need your laptop?), what are you doing that you need your laptop for more than a few hours where you don't have access to electricity?

Exactly, they could add a replaceable battery with ease. Apple also wants control of your content, which is why everything is geared around that. This pushes new customers into itunes that normally wouldn't even look at it.
As long as people are willing to shell out the money for these things, they'll do whatever they want, only when something threatens sales will they offer any alternatives. It's a brilliant business model so long as people keep paying for it. $99 for a battery, these things probably cost them $14, god forbid they just make it convenient for you the customer and not have to make a huge profit on every little thing, and what about your data? What if you had a single "borrowed" ebook from a friend somehow or some other non-approved software, don't think this isn't a possible issue down the road.

Even if the parts themselves only cost apple $14, they're being installed by a technician making much more than that per hour.

/how the crap did I start defending Apple?
//Shadrack? Are you out there somewhere? You can mock me now.

Edited by Joshie, Mar 14 2010, 6:56pm :

That just reinforces my point. The $99 fee unnecessary for anything beyond the "$14" or whatever the cost of a battery would be.
I don't care how they divide it amongst themselves; technicians, salespeople, CEOs, whatever, I don't care. Make a simple removable battery like every laptop on the planet and we're done. There is no legitimate defense for this tactic except profitability and/or control. I can't believe this isn't crystal clear to everyone.

Why can't Apple just make a device with a removable battery. I was planning on getting one of these for my grandparents, but they do not own a laptop or computer. With no way to back up the device via Itunes, then if the battery goes bad, they will lose everything.

I think I will wait for the courier.

DSLJay said,
Why can't Apple just make a device with a removable battery. I was planning on getting one of these for my grandparents, but they do not own a laptop or computer. With no way to back up the device via Itunes, then if the battery goes bad, they will lose everything.

I think I will wait for the courier.

Okay, I dislike hardwired batteries, too, but just like any laptop/cellphone/mp3 player, even if the battery is dead (or removed), it can still function when plugged into AC power. Just grab your charger, power it up, back up your stuff, and hopefully find a way to do a multipass low-level format on the damn thing. XD

Well I would wait to see how long the battery actually lasts before I would comment. Until real world data is gathered one can only speculate. Apple better hope they have a good battery life as they said it would. 10 hours is the number Jobs has thrown out there. Anything in the 8 hours or below will not be well recieved by critics and tech heads. Anything less than 6 hours and you can bet your booty that Apple will get a lot of these back complaining about battery life. So it will be interesting.

The 10 hour spec is pure marketing and not to be expected under real world circumstances. Usually products like this would describe battery life with a range ("6-8 hours") or categorized ("400 minutes talk, 100 hours idle"). Waving around 10 or "up to 10" is like a department store advertising an "up to 75% off" sale: you know maybe 1% of the merchandise is actually 75% off, and it's nothing you want.

I'm under the impression that milking pre-orders and launch sales is the goal here. They want it to get in as many hands as possible to solidify a user base before 'reality' can sink in. It's Business 101, really. It's about making sure developers target the platform. Customer satisfaction will then become less about hardware quality and more about "But where else can you find 200,000 touch-ready apps?"

It's sketchy, but it works. Nevermind that the majority of iPhone apps won't translate very well to the iPad experience.

I feel like I owe a fine-print style explanation of my last comment there, so regarding the app experience:

*Apps subject to availability of GPS and a 3G connection, apps that are essentially designed entirely around making what would normally be done from a website more comfortable on a small screen (with a larger browser, who needs them anymore?), notification apps designed for a pocket-tech lifestyle and anything that would take advantage of SMS, car usage apps that would otherwise feel silly on a larger tablet since you'd prefer to whip out an iPhone than an iPad at the gas station, flight tracker apps that are easier for an unlock-check-go iPhone experience than an unpack-uncover-unlock-check-repack iPad experience, UPC scanning apps that are completely on fire in iPhone AND Android app stores, etc...

Of course, some apps will be better on an iPad than an iPhone. Like Myst. Which NEVER SHOULD'VE BEEN IN YOUR POCKET TO BEGIN WITH.

Justifying this is laughable. $99 is the only reason for this. I promise you this was discussed when they designed the unit, and after looking at profitable numbers of other products, it was a no-brainer. Steve Jobs must laugh himself to sleep every night on a big pile of money at how the very people he fleeces vigorously defend his ridiculous practices.

How difficult would it have been to make the batter replaceable? Go ahead and convince yourself this wasn't possible.

PS: I love the opening comment that points out a bad Microsoft practice, what the hell are you republican or retarded to use such a lame tactic.

Hahaiah said,
Justifying this is laughable. $99 is the only reason for this. I promise you this was discussed when they designed the unit, and after looking at profitable numbers of other products, it was a no-brainer. Steve Jobs must laugh himself to sleep every night on a big pile of money at how the very people he fleeces vigorously defend his ridiculous practices.

How difficult would it have been to make the batter replaceable? Go ahead and convince yourself this wasn't possible.

PS: I love the opening comment that points out a bad Microsoft practice, what the hell are you republican or retarded to use such a lame tactic.


The battery not being user replaceable is to get more space for the battery. They can fill in every nook and cranny when you don't have a mechanism that allows for safe user replacement.

Yes, they make money off of it, but they would've charged you $99 to buy a new battery anyway.

Edited by Elliott, Mar 14 2010, 2:55pm :

Elliott said,

The battery not being user replaceable is to get more space for the battery. They can fill in every nook and cranny when you don't have a mechanism that allows for safe user replacement.

Yes, they make money off of it, but they would've charged you $99 to buy a new battery anyway.

Yeh because that 1/4th of an inch more space you get by not having a replaceable battery is really going to give you a noticeable increase in battery life.

I've taken apart both the macbook pro and my old dell laptop battery and that is the difference in size. And it only costs 50 bucks as opposed to Apple's 100. Lifetime for both was around 14 months. And battery life increase? Was a mere couple of mins.

Stop believing all the crap apple feeds you.

Not quite sure how this is news?

This is exactly how battery replacements are done for iPods as well; take your device into an Apple authorised service centre, pay for the battery replacement, and in a day or two you get a refurbished/remanufactured version back.

It's just how Apple has organised it. Having worked in such a service centre I can say the device you get back will be identical spec to your old one (so no free upgrade to a newer model, sorry) and it will look like new. However, it is in fact 'remanufactured' and I've noticed the reliability isn't as good; ie. we've have replaced untis come back faulty within just a week or two! (could just be a temporary drop in quality, rather than an inheritant problem).

Many consumer electronics manufacturer's work the same.

Leonick said,
Wow, really environmental friendly

Actually, yea, because they give you a refurb and recycle the old battery properly before they what was your iPad to
someone else. The only reason they do this is to create a faster turnaround time on service.

Glad I dont buy apple products. Thats just insane that they send folks refurbs. I dont believe in refurbished anything or anything used. You dont know what the previous owner did with that before it went back to the company. Hell I dont even buy used homes. Every place I bought and will buy will be brand new.

Gotenks98 said,
Glad I dont buy apple products. Thats just insane that they send folks refurbs. I dont believe in refurbished anything or anything used. You dont know what the previous owner did with that before it went back to the company. Hell I dont even buy used homes. Every place I bought and will buy will be brand new.

Don't...believe? I think it all depends on the brand, no? There are several companies out there with very strict, solid quality checks in their refurb process and the result is often as good as new (sometimes better, if the original failed because of a common problem--the refurb is more likely not to exhibit it again). The entire cell phone industry follows the replace-with-refurbished model. It's cost effective and saves on the unnecessary waste of throwing away a device with 95% perfectly good parts because of a 5% defect.

Guess what about where you're building those new homes: thousands of years of FREAKY animal sex totally went down all over that land. Most perverted stuff you could imagine. And you'll be sleeping there. *shudder*

Gotenks98 said,
Glad I dont buy apple products. Thats just insane that they send folks refurbs. I dont believe in refurbished anything or anything used. You dont know what the previous owner did with that before it went back to the company. Hell I dont even buy used homes. Every place I bought and will buy will be brand new.

All mobile phone operators work on the same principle, if your mobile phone dies they will send you a refurb 99% of the time.

Gotenks98 said,
Glad I dont buy apple products. Thats just insane that they send folks refurbs. I dont believe in refurbished anything or anything used. You dont know what the previous owner did with that before it went back to the company. Hell I dont even buy used homes. Every place I bought and will buy will be brand new.

You have much to learn my friend. Many, many manufacturers these days ship a lot of spare / replacement parts that are factory refurb'd and resold as 'new' - the first 2 that spring to mind are HP and Lexmark, so why will Apple be any different?

Refurbished items are generally looked over, tested, and brought back to "like-new" condition. If anything, they are probably inspected better than new items, which are just assumed to be good because they are fresh off the assembly line. Anyone who makes the argument that they would never buy refurbished items instead of new is ignorant and simply likes wasting money. I will ALWAYS buy refurbished items when they are available.

roadwarrior said,
Refurbished items are generally looked over, tested, and brought back to "like-new" condition. If anything, they are probably inspected better than new items, which are just assumed to be good because they are fresh off the assembly line. Anyone who makes the argument that they would never buy refurbished items instead of new is ignorant and simply likes wasting money. I will ALWAYS buy refurbished items when they are available.

Likewise. Somehow I just feel better/more confident about my purchase when I buy refurbished. I do it whenever possible. It's more affordable, more often than not comes with the same warranty as buying new, and is a good way of supporting a brand you like by minimizing the loss they absorb from returns.

Naturally, a company that is plagued with returns and quality problems probably doesn't deserve that kind of loyalty, but solid brands in good standing? Support 'em.

/which is why Toyota is still on my short list for new car investments

Generally this sort of arrangement doesn't bother me. If something has a non-removable battery, taking it to a service center is really the only option. Instead of criticizing the policy, I'd just stick to criticizing the use of non-removable batteries in the first place.

What bugs me is the wait. The estimate is one week for a replacement to arrive. Considering the unsupported do-it-yourself battery replacement methods for the iPhone/iPod out there proving that it really isn't THAT complicated of a process, why is it so difficult to just cut the time in half (or more) and have a technician at the store replace the battery in your device?

Am I missing something somewhere that makes that less cost effective?

/waiting for them to brain fart at some point and forget to wipe your data before shipping your iPad off to another customer as a refurb

//that totally happened with an iPod once years ago, I think

Joshie said,
Generally this sort of arrangement doesn't bother me. If something has a non-removable battery, taking it to a service center is really the only option. Instead of criticizing the policy, I'd just stick to criticizing the use of non-removable batteries in the first place.

What bugs me is the wait. The estimate is one week for a replacement to arrive. Considering the unsupported do-it-yourself battery replacement methods for the iPhone/iPod out there proving that it really isn't THAT complicated of a process, why is it so difficult to just cut the time in half (or more) and have a technician at the store replace the battery in your device?

Am I missing something somewhere that makes that less cost effective?

/waiting for them to brain fart at some point and forget to wipe your data before shipping your iPad off to another customer as a refurb

//that totally happened with an iPod once years ago, I think

lol true:

http://www.appletell.com/apple...es-contain-past-users-data/

Why can't they just do it properly like everyone else?

This sort of thing really ticks me off, not just the environmental concern with it, but the fact that they KNOW they can offer a replacement program like every other device has on this planet. They just won't, cos they wanna make money off of that too.

That shouldn't be allowed. "Hey here's a device that definitely has a limited lifespan. If it gets too unbearable with it losing battery charge after a while, get another one instead. Oh and we get to keep the old one, seeing as its useless to you now..." This is a step backwards.

lol, i can't believe anybody here backing this as a good idea, wasn't good for the iPhone, worse for this 'iPad'

JamesWeb said,
I'd be sure to scratch mine to hell before sending it back then, y'know, just for laughs.
I'd more like take a leak on the darn thing before sending it back.

JamesWeb said,
I'd be sure to scratch mine to hell before sending it back then, y'know, just for laughs.

satukoro said,
I'd more like take a leak on the darn thing before sending it back.

Lol

JamesWeb said,
I'd be sure to scratch mine to hell before sending it back then, y'know, just for laughs.

When items are refurbished, companies generally replace casings on items that have more than minor scuffs, so it wouldn't really make much difference to them.

Why is there a mention of a new device... It says "replace"... Which means they will replace the device with a new or refurbished device. Not that every replacement will be new.

This is just a sign that Apple wants to ensure you're buying a new iPad regularly. As they'll be able to refuse to do a battery replacement due to the device being out of warranty and having other issues that aren't battery related...

But their consumers don't care about ensuring their purchases last more than a few weeks.

Frazell Thomas said,
Why is there a mention of a new device... It says "replace"... Which means they will replace the device with a new or refurbished device. Not that every replacement will be new.

This is just a sign that Apple wants to ensure you're buying a new iPad regularly. As they'll be able to refuse to do a battery replacement due to the device being out of warranty and having other issues that aren't battery related...

But their consumers don't care about ensuring their purchases last more than a few weeks.


Actually, this the no-questions-asked you-pay-for-it battery replacement, so I don't quite see your point. In the end, it might actually benefit you. If your device is having other problems, send it in for this service and get a refurbished device.

This is the same procedure they have for the iPod... Mail in your device and they send you a refurbished unit in like condition... Then they refurbish your unit for the next guy... Personally I really wish they would just go with batteries that the average person could replace... But that doesn't seem to be something Apple is interested in (I mean this has become a profit center for them...).

M_Lyons10 said,
This is the same procedure they have for the iPod... Mail in your device and they send you a refurbished unit in like condition... Then they refurbish your unit for the next guy... Personally I really wish they would just go with batteries that the average person could replace... But that doesn't seem to be something Apple is interested in (I mean this has become a profit center for them...).

This procedure would be better if they copied Dell however... who seem to replace the item at the door via the courier (in the UK). That way there is not a week of hassle. If Dell find no fault you then get charged.

M_Lyons10 said,
This is the same procedure they have for the iPod... Mail in your device and they send you a refurbished unit in like condition...

Erm no. Did you read the article? It says "entirely new iPad", not "refurbished unit".

TCLN Ryster said,

Erm no. Did you read the article? It says "entirely new iPad", not "refurbished unit".

Um, no. Did you read the Apple FAQ this article is based on? That does NOT say "New"... And that would be a bit more accurate than wording in an article on Neowin...

lt8480 said,

This procedure would be better if they copied Dell however... who seem to replace the item at the door via the courier (in the UK). That way there is not a week of hassle. If Dell find no fault you then get charged.

I had to fight with Dell to do that with my laptop (After returning it for the 4th time), so I don't think that's standard practice in the US unfortunately... It should be though, absolutely.

nX07 said,
Wasteful.
I highly doubt that they throw the thing out. It is simply faster to send back a refurb, repair the iPad that's sent in, and then send that one to someone else as a refurb. It's not wasteful at all, it actually benefits the consumer - so long as the have their iPad backed up.

devish said,

What would you say if they didn't replace the entire device? That their customer service sucks?


No, I don't complain about getting my iPhone serviced for my battery and waiting.

Simon said,
I highly doubt that they throw the thing out. It is simply faster to send back a refurb, repair the iPad that's sent in, and then send that one to someone else as a refurb. It's not wasteful at all, it actually benefits the consumer - so long as the have their iPad backed up.

If they send back refurbs, then that is a-okay in my books in terms of resource management.

devish said,

What would you say if they didn't replace the entire device? That their customer service sucks?

Apple = Dell - Right, I'm going to allow Apple to just send me someone else remanufactured iPad becuse my battery died. Now if they are going to send me a NEW iPad then that's someting entirely different. Just replace my battery and send me the product I paid for. Well, if I'd actually buy one.

Night Prowler said,

Apple = Dell - Right, I'm going to allow Apple to just send me someone else remanufactured iPad becuse my battery died. Now if they are going to send me a NEW iPad then that's someting entirely different. Just replace my battery and send me the product I paid for. Well, if I'd actually buy one.

So you will never have to worry about it... and you're just wasting time even posting comment on topics like this.

Wasteful *rolls eyes*

devish said,

So you will never have to worry about it... and you're just wasting time even posting comment on topics like this.

Wasteful *rolls eyes*

Why is it wasteful? Because his view isn't yours? Imagine if all the comments on articles like this only spoke positively of the subject, wouldn't that be great.

His comments adds weight to a very valid argument, how ironic.

devish said,

So you will never have to worry about it... and you're just wasting time even posting comment on topics like this.

Wasteful *rolls eyes*

So you can't have an opinion on something that doesn't directly affect you? That makes so much sense.

nX07 said,

No, I don't complain about getting my iPhone serviced for my battery and waiting.

Ha ha
I didn't mind waiting for the new battery for my phone either, but as it's not an iphone I could still use it in the mean time, and when the new battery rocked up it took less that five seconds to change, and cost less than a tenner for a new, genuine manufacturer part.

Edited by 20legend, Mar 14 2010, 12:09pm :

Night Prowler said,

Apple = Dell - Right, I'm going to allow Apple to just send me someone else remanufactured iPad becuse my battery died. Now if they are going to send me a NEW iPad then that's someting entirely different.

By the time the battery is likely to die on one of these, your iPad would likely be well used. Do you think they are going to send you a BRAND NEW unit? Of course not. And as others have said, it's simply a matter of efficency for them to send out refurbished items to replace ones that come in for battery replacement. It saves you time, how is that a bad thing?

Simon said,
I highly doubt that they throw the thing out. It is simply faster to send back a refurb, repair the iPad that's sent in, and then send that one to someone else as a refurb. It's not wasteful at all, it actually benefits the consumer - so long as the have their iPad backed up.

Who said anything about refurbs? The article says "entirely new iPad", not "refurb".

TCLN Ryster said,

Who said anything about refurbs? The article says "entirely new iPad", not "refurb".
Common sense says refurb. If Apple is sending out a whole new iPad... well that's frankly insane. They're crazy. They're not that crazy.

Simon said,
Common sense says refurb. If Apple is sending out a whole new iPad... well that's frankly insane. They're crazy. They're not that crazy.

Exactly. And this is the same thing they do for the iPod, and in that case they're refurbished units, so I imagine it would be the same system.

roadwarrior said,

By the time the battery is likely to die on one of these, your iPad would likely be well used. Do you think they are going to send you a BRAND NEW unit? Of course not. And as others have said, it's simply a matter of efficency for them to send out refurbished items to replace ones that come in for battery replacement. It saves you time, how is that a bad thing?

My only issue with that is if I take good care of my device and get one back that has noticeable wear... Not everyone takes care of their property...

M_Lyons10 said,

My only issue with that is if I take good care of my device and get one back that has noticeable wear... Not everyone takes care of their property...


Refurb units (from nearly any company, not just Apple), are generally brought back to like-new condition before being shipped. They don't just take some beat up unit and ship it out. Often companies will replace the shell of the device if there are any noticable defects. The price of the shell is probably factored in to the costs of the battery exchange program, or simply taken as a loss (it's not all that expensive anyway, likely only costing them a couple of dollars).

Well this was expected but i guess it's not so bad either. Let's just hope they keep their good rep for being great in customer service.

Not saying you personally did this, but didn't the Apple fanboys have a fit about when MS would replace broken 360s with refurbs? Yelled and screamed about some customizations (like the custom Gears/Halo box) was replaced with a clean new or refurb box? Now Apple does the same thing, and it is OK, and Apple needs to be defended for doing the same thing MS did. Apple deserves a good rep for customer service, and MS should be damned for the same thing.

nohone said,
Not saying you personally did this, but didn't the Apple fanboys have a fit about when MS would replace broken 360s with refurbs? Yelled and screamed about some customizations (like the custom Gears/Halo box) was replaced with a clean new or refurb box? Now Apple does the same thing, and it is OK, and Apple needs to be defended for doing the same thing MS did. Apple deserves a good rep for customer service, and MS should be damned for the same thing.

Completely different, as your ipad doesn't change. custom 360's should been replaced with cstom 360's. Ipad is getting replaced like for like. So it is different from what your talking about lol

joemailey said,

Completely different, as your ipad doesn't change. custom 360's should been replaced with cstom 360's. Ipad is getting replaced like for like. So it is different from what your talking about lol

Lets see how true that turns out to be if any custom ipads are released, and at least you don't lose all of your data when your xbox goes in for repair

It's still a p*ss poor concept though, in devices like mobiles and laptops the battery should ALWAYS be made as a user replaceable part. It's just another way to shaft the customer for a few more quid, whilst implying that they are all to stupid to manage to change a user replaceable battery on their own.

nohone said,
Not saying you personally did this, but didn't the Apple fanboys have a fit about when MS would replace broken 360s with refurbs? Yelled and screamed about some customizations (like the custom Gears/Halo box) was replaced with a clean new or refurb box? Now Apple does the same thing, and it is OK, and Apple needs to be defended for doing the same thing MS did. Apple deserves a good rep for customer service, and MS should be damned for the same thing.

Microsoft replace my $150 wireless mouse and keyboard and told me to keep the broken one when it was just the charge contacts for the mouse that were not making contact. Logitech also told me to keep my $125 webcame and sent me a new one. Plus both were not refurb units.

Edited by jesseinsf, Mar 14 2010, 4:11pm : clearification

20legend said,

Lets see how true that turns out to be if any custom ipads are released, and at least you don't lose all of your data when your xbox goes in for repair

It's still a p*ss poor concept though, in devices like mobiles and laptops the battery should ALWAYS be made as a user replaceable part. It's just another way to shaft the customer for a few more quid, whilst implying that they are all to stupid to manage to change a user replaceable battery on their own.


They will only do it within the first year. It's a marketing scheme the bribe people into buying it.

Edited by jesseinsf, Mar 14 2010, 4:01pm :

20legend said,

Lets see how true that turns out to be if any custom ipads are released, and at least you don't lose all of your data when your xbox goes in for repair

It's still a p*ss poor concept though, in devices like mobiles and laptops the battery should ALWAYS be made as a user replaceable part. It's just another way to shaft the customer for a few more quid, whilst implying that they are all to stupid to manage to change a user replaceable battery on their own.


(Clarification from above)...They will stop doing this when the cost catches up to them. Anyway, it's a marketing scheme that bribes people into buying it. I think this is pure evil. At least from my post above, that MS and logitech didn't advertise their replacements.

nohone said,
Not saying you personally did this, but didn't the Apple fanboys have a fit about when MS would replace broken 360s with refurbs? Yelled and screamed about some customizations (like the custom Gears/Halo box) was replaced with a clean new or refurb box?

It's far more likely 360 owners would yell and scream about it...

SHoTTa35 said,
Well this was expected but i guess it's not so bad either. Let's just hope they keep their good rep for being great in customer service.

I don't see anywhere it said "new". Do you? It's probably refurbish.