AT&T rated the worst carrier, again

AT&T has been crowned the worst carrier in the United States for a second year in a row. Last December we reported that AT&T ranked the lowest in every category, and not much has changed since then.

Consumer Reports tested all the carriers in the United States, and based on a survey of 58,000 individuals, AT&T ranked the lowest in every category. Over half of the people who responded to the survey who used AT&T, use some variation of the iPhone.

Currently, AT&T is the exclusive carrier of the iPhone in the United States. It doesn't help that the iPhone 4 was plagued with reception issues, dubbed 'antennagate', where the phones signal would drop when held in a specific way.

Fortune has recently confirmed that the iPhone will be coming to Verizon in early 2011. Verizon placed second to U.S. Cellular for top rated carrier in the United States, which could mean a big shift of consumers who will opt for another carrier for the iPhone. Verizon was also reported to be paying a large sum of cash to prevent Sprint and T-Mobile from getting the iPhone.

Report a problem with article
Previous Story

Daily Gaming: December 6, 2010

Next Story

TechSpot: AMD Phenom II X6 1100T Black Edition CPU Review

56 Comments

View more comments

With Verizon getting the iPhone next year I think we'll see their rating go down like AT&T. People are very quick to blame the iPhone's problems on the carrier...

I am glad that AT&T is catching hell for this iPhone. Now that the iPhone is getting ready to spread over to other carriers, maybe AT&T will quit putting the iPhone as priority and pay attention to the rest of us who may have Windows Mobile, or Android phones. For far to long AT&T has ignored us for the iPhone for years. Glad it is coming to an end.

JSYOUNG571 said,
I am glad that AT&T is catching hell for this iPhone. Now that the iPhone is getting ready to spread over to other carriers, maybe AT&T will quit putting the iPhone as priority and pay attention to the rest of us who may have Windows Mobile, or Android phones. For far to long AT&T has ignored us for the iPhone for years. Glad it is coming to an end.

How exactly have they ignored you? Every improvement they make to their network to accomodate the iPhone applies equally well to WinMo, Android, or Blackberry smartphones as well. Their data plan pricing is exactly the same for all smartphones as well. So again, how exactly have you been "ignored"?

It's so hard to please people these days. I'm sure all the flipping companies are the same as far as service goes. I dont see verizon being #2. My friend has the incredible htc and when I surf the web it feels like I'm on edge.

Quick Shot said,
It's so hard to please people these days. I'm sure all the flipping companies are the same as far as service goes. I dont see verizon being #2. My friend has the incredible htc and when I surf the web it feels like I'm on edge.

That's because you pretty much are. The 3G shows up at the top of the phone in a 3G-serviced area.

I don't have a problem with AT&T as a service but the other things like getting rid of their unlimited data plan while the others are still offering it at this time really does hurt them.

Why anyone has faith in Consumer Reports reviews or surveys I will never know. I work for a major electronics retailer and on many occasions I have seen people buy items based off of their reviews after I forewarned them about the known issues others have had with those products. Like sheep led to the slaughter. The funny part is most of the CR buyers end up returning what they purchased because of the same reasons I warned them about, then go on to buy again based off of a CR review. What a bunch of idiots.

BTW, I have had AT&T for about 5 years now, used several different smartphones from them and the only times anyone on my plan had troubles was when they used the iPhone. Apple's products are worthless and the people that continue to buy them, especially after experiencing major problems are fools. One poster said earlier that iPhone sales would quadruple if they were available on other carriers, I beg to differ. iPhone sales have taken a serous hit from android. Most newer android phones are far more powerfull and infinitely more flexible (and open source). Why anyone would buy an iPhone anymore is beyond me. Oh wait! They drank the kool-aid didn't they?

Personally, I'd love to see the results of this survey with New York City (and maybe Los Angeles) omitted. Those are two cities with huge populations, but with known problems for AT&T due to the sheer number of customers they have to service in a small geographic area. When you have that many people trying to access a necessarily small number of towers (since you simply can't put a cell tower on every city block), you are bound to have problems.

I have a feeling that if you mapped out the problem areas, they would exactly correspond to areas with incredibly high population densities.

I switched from Nextel to Cingular back in 2002. I have not had any major issues with AT&T. The issue was billing during the area code transition. AT&T stepped up and corrected it within 30days. They always seem to make it right, and provide good service. Regardless of my family having Iphones or any other phone, we get good service.

I'd bet the majority of problems people get are when they roam off AT&T network.

I'm not surprised. We had BBs through AT&T for on call purposes and in Minneapolis and the surrounding suburbs, they didn't work as well as my personal T-Mobile phone.

not to mention calls would disconnect when removing the phone from the holster, but I am assuming it is a BB issue.

The question I have is do these poll's factor in the amount of users?

Yes AT&T may suck but if 2/3 of those asked use AT&T the results might be a bit off.

I don't know. I switched from Verizon to Cingular back in 2005. I have yet to have any problematic billings, or my ability to receive incoming phone calls disabled. Yeah, I'll never go back to Verizon Wireless. Plus, AT&T provides faster data where I live.

Where i live ATT service isnt bad but not really great either. Sprint and Verizon and Tmobile have best service here. I would never go to ATT or Verizon..why pay more beside Sprint is great imo.

i live in Minnesota on HWY 48 zip coda 55037 and never had a problem with ATT. plus i live way out in the country side, sticks that is. on the rez.

OgamaWab said,
i live in Minnesota on HWY 48 zip coda 55037 and never had a problem with ATT. plus i live way out in the country side, sticks that is. on the rez.

It varies. I live up near Thief River Falls and it's pretty crappy here.

I have had AT&T since 2001. Never had any real issues. When they became Cingular they had bad customer service on the phone but was fine in store. I live in Northern NJ (using Razr's them Blackberries) and the only time I didn't/don't get proper service is when I go to a show at Madison Square Garden or at the Prudential Center. It seems to me the Towers get oveloaded when everyone whips out their phones to entertain themselves and it collapses the network. Other than that its always fine, but i think here in Northern NJ every carrier works pretty great.

All of my supposed ATT issues went away when I got rid of my iPhone 3GS, first for a Samsung Captivate and now for a Samsung Focus. No coverage issues, no dropped calls, excellent overall service.

AT&T is a terrible business. They left their network suck, and lost trust of their Iphone-subscribers, and as soon as Iphone hits Verizon, they will switch and AT&T will have nobody on their puny network.

I used to love AT&T. Lately though I've stopped getting good reception where I live where I used to get perfect signal. According to the AT&T techs all of the towers are operating normally and they're not sure what the problem is. I'm having this issue with several different phones. HOWEVER...they were the only company that had deals with companies in Iraq so I could send text messages home while I was deployed.

Commenting is disabled on this article.