AT&T releases iPhone app to help report network failures

Apple's iPhone has seen some pretty impressive success, when compared to some different phone manufacturers, but there's one thing which is universally agreed: AT&T's network isn't quite up to the challenge. To help, they've unleashed an iPhone app, so users can report network failures.

The release was reported by Boy Genius Report, noting that the application, named 'Mark the Spot', works by taking the geolocation of a user and tying it with their report. You can choose to report a dropped call, a failed call, no coverage, data failure, or just poor voice quality. You can also select how often the failure happens, be it only once or every single time. As Boy Genius Report also points out, it would be great if every carrier could offer something like this, as it's a pretty simple yet smart way of tackling the problem. It's easy to see where the problems are located thanks to the geolocation, and just what needs to be fixed.

U.S. iPhone users certainly wouldn't be doing any wrong by using this app, so you can find it on the App Store.

(Image courtesy of Boy Genius Report)

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40 Comments

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Wow. That's a really good step for AT&T. The Article is right that this should be provided by all carriers. What a good way of figuring out where problems are...

The exclusivity will end eventually. Like it has with O2 in the UK.

Now 3 networks will be offering the iPhone in the UK instead of just one - but the tariffs are still all a complete rip off. £30 per month for 2 whole years and all you get is a paltry 250 texts and 100 minutes (Or something). It's silly. You can get a Sony Ericsson Satio for £25 a month for 2 years with 600 Texts and 300 Minutes. Which just just as (If not more) Advanced.

Electric Jolt said,
They couldn't, Verizon wanted to control the UI.

I never heard that. Verizon doesn't try to control the UI on other phones on their service... ?

I'm not sure I understand the backlash I'm seeing in regards to this app. As far as the concept that the app is a direct result of AT&T being voted worst carrier: I would think that's very plausible, but - is that necessarily a bad thing? It's their responsibility to find new and innovative ways to solve old problems. The world of communication is changing at a rapid pace and companies like AT&T can't afford to assume their untouchable. The Telecommunications Act of 1996 proved that.

Shadrack said,
The latest AT&T 3G commercial is hilarious:

http://www.youtube.com/watch?v=igdyXceBZLA

Notice that there is no mention of coverage and speed.

Yeah it is -- in the fine print. "3G not available in all areas." hahaha

It's sad that it's taken their competitor pointing out that their network is junk to finally act like they are doing something about it. I'm sure it has Apple thinking twice about resigning any exclusivity contract with AT&T. haha

This will be good to have seeing as how I drop 92% of my calls...and no, I'm not overestimating, I've actually counted the last 100 calls and so has my wife.

Hopefully something positive will come from this...

Move to a better place, I never have dropped calls. You guys live in all the wrong areas, I'm glad they are trying to solve the issue. I am on at&t.

Electric Jolt said,
Move to a better place, I never have dropped calls. You guys live in all the wrong areas, I'm glad they are trying to solve the issue. I am on at&t.

This is a bad idea! If everyone moves around your tower (the only tower that works), you'll get dropped calls too!

Electric Jolt said,
Move to a better place, I never have dropped calls. You guys live in all the wrong areas, I'm glad they are trying to solve the issue. I am on at&t.

According to their maps I live in a great location. I am SURROUNDED by supposed great service and shouldn't have a problem. But as soon as I walk in my front door the signal degrades. Move the phone to my nightstand and the signal can all but disappear, only to reappear again as strong as ever. I now keep my phone plugged in to an outlet by the front door and window to maintain a more consistent reception and use the bluetooth handest that I can carry throughout my place.

As much as I wanted lay in to your comment I couldn't because when I've looked at apartments to move to phone reception has always been a big consideration.

Sacha said,
This is a bad idea! If everyone moves around your tower (the only tower that works), you'll get dropped calls too!

LMAO That's funny.

As for the OP, that seems like a very high ratio of dropped calls. I have heard about issues with dropped calls (And seen some with my friends and such), but never heard of someone having that many problems. That's insane... If I had to deal with that I'd drop them immediately.

Am I the only one who fails to see the usefulness of such an app? Doesn't At&T or any other mobile operator for that matter know if their transmitters are not operational and where there are no-spots because of poor signal? Why on earth would they request users to report on something they already have?

That is what I was thinking too. Their infrastructure should be such that they know when their network dropped a call. They should know where their coverage is.

I think this app is more to keep people from calling their customer service lines than to actually solve any problems.

Shadrack said,
That is what I was thinking too. Their infrastructure should be such that they know when their network dropped a call. They should know where their coverage is.

I think this app is more to keep people from calling their customer service lines than to actually solve any problems.

Oh that's a good point. I wasn't thinking about that when I read the article... This could very well just be to shut people up... The app may not even actually DO anything... lol

Gee, last week AT&T was rated the worst in customer service...now this apps comes out....their servers are going to be flooded with complaint after complaint.

I'm sorry, but does ANYONE for a moment actually believe that AT&T REALLY CARES!?
All they'll do is say "we've made an app; use it" and do nothing with the reports.
Then instead of trying to submit on via a customer service call they can tell you to use the app instead, saves them money because they don't need as many customer support workers

ir0nw0lf said,
ROFL, Verizon would have a field day with that kind of data!

Indeed they would. But wouldn't it be great to see? LOL It sure would be interesting.

VAVA Mk2 said,
How will you report a network failure to ATT on an app on a network that just failed?
Most of my failed calls occur at a time when I have am supposed to have excellent connectivity. For whatever reason the call geets dropped even though I [usually] have 5 bars of service (not necessarily 3G either). The data should still get reported.

Frazell Thomas said,
I'd assume the app caches the data on the phone and sends it later...

One can only hope. Into the void! lol

where the hell was this over the weekend??? I swear, if I call my grandmother's cell phone, I constantly drop 3-5 times in a 20 minute period...

KeR said,
They will get so many reports that this app will bring down the network, and then what? :)

The AT&T Death Star will vaporize California to cut down traffic.