Best Buy allows person to keep four iPads sent by mistake

In this holiday season, we all want to be able to get what we ordered from our favorite retailers. Some of us might get upset if we didn't get what we paid for from an online web site. In this case, a mistake by Best Buy may in fact be turn out to be a very generous case of holiday cheer.

The Consumerist reports that a woman known only as "Alexa" claims that her boyfriend's mother ordered an iPad from Best Buy. When the package arrived, it actually contained five iPads. She added, "We called his mom to make sure she wasn’t charged for five; she wasn't. It looked to us as though whoever was fulfilling this package simply slapped our shipping label on the wrong box."

The website contacted Best Buy to tell them of the issue related by "Alexa" and in turn Best Buy contacted the parties directly. As it turned out, Best Buy decided not to be a Grinch or a Scrooge but a Santa, as it allowed the woman to keep the additional four iPads. The message states:

We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity.

Technically, the law allows anyone to keep anything shipped to their home by mistake. However, since each iPad is worth several hundred dollars, it was perhaps best to inform Best Buy of their mistake. It's also great that Best Buy turned out to be not just understanding but very generous in their response.

Source: The Consumerist | Image via The Consumerist

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Happened to me once with a mail in rebate. I was supposed to get one 30$ amex gift card but received two 30$ amex gift card instead. I was able to keep the two cards. It was a rebate for an approx 250$ gpu and it did came with a game i wanted. Let's say it was a relatively cheap upgrade lol

LaP said,
Happened to me once with a mail in rebate. I was supposed to get one 30$ amex gift card but received two 30$ amex gift card instead. I was able to keep the two cards. It was a rebate for an approx 250$ gpu and it did came with a game i wanted. Let's say it was a relatively cheap upgrade lol
Considering it's the goal of those rebate places to not pay up: good.

"We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need - friends, family, a local school or charity."

In another words, "keep them! - we've been selling so much leading up to the holiday season that we've already made up the money lost in a matter of minutes/seconds".

Since some are putting their return stories, in this case, in one box it said that she was receiving ONE iPad. She signed this and agreed. When she opened it, and saw 4 otherrs, these 4 others she did NOT sign for and never aknowledged (sp?) them. Best Buy could have bitched all it wanted but the woman would say she never received them.

"Technically, the law allows anyone to keep anything shipped to their home by mistake."

without paying for the extra's?

if that's true, i wished i would have known this when i got two Klipsch Pro-Media 4.1 speakers sent to me back in the day as they messed up and sent me two of them and it took them a while to realize what happened so i held onto the other set for a while but eventually they claimed they where going to charge me for a couple of them if i did not return the extra set. so i just gave it back and kept the original one i paid for.

so you are saying in my case above i could have kept the 2nd set without being charged according to the law?

ThaCrip said,
"Technically, the law allows anyone to keep anything shipped to their home by mistake."

without paying for the extra's?

if that's true, i wished i would have known this when i got two Klipsch Pro-Media 4.1 speakers sent to me back in the day as they messed up and sent me two of them and it took them a while to realize what happened so i held onto the other set for a while but eventually they claimed they where going to charge me for a couple of them if i did not return the extra set. so i just gave it back and kept the original one i paid for.

so you are saying in my case above i could have kept the 2nd set without being charged according to the law?


If its a mistake clearly by the retailer not involving you, then yes, you can keep it. Obviously (again if you did not sign for the second pair) you would just deny recieviing that second pair.

And "they" cannot charge you directly; they need a court order to do that which means you would have to go to court as well.

ThaCrip said,
"Technically, the law allows anyone to keep anything shipped to their home by mistake."

without paying for the extra's?


Correct -- at least in the United States. The FTC has rules about this sort of thing. I had a case where Dell was supposed to cancel an order I placed for a high end video card because it was backordered and would take more than 30 days for them to get it. They told me the order was cancelled at least three times. Then they shipped it to me anyway... I contacted them to return it and they said I'd be charged restocking fees. I did some research on the FTC website, found out that if someone ships something they're not supposed to it's considered a "gift," and mailed them that I was keeping it. They quickly said they'd take it back without a restocking fee, but too little too late, I kept it.

Here's the info:
http://www.ftc.gov/bcp/edu/pubs/business/adv/bus02.pdf

^ That. My brother ordered a kids laptop(toy really) and got a real laptop an Asus I think well he decided that since it was sent to him he could just keep it and there was nothing the company could do about it. Well the judge thought different and told him that since he knew it was not what he ordered and the cost was way more than what he had ordered that he would have to pay the full price of the laptop plus court cost!. So even after a charge back on his credit card he still had to pay and way more that the laptop originally cost with the court cost and all.

bryonhowley said,
^ That. My brother ordered a kids laptop(toy really) and got a real laptop an Asus I think well he decided that since it was sent to him he could just keep it and there was nothing the company could do about it. Well the judge thought different and told him that since he knew it was not what he ordered and the cost was way more than what he had ordered that he would have to pay the full price of the laptop plus court cost!. So even after a charge back on his credit card he still had to pay and way more that the laptop originally cost with the court cost and all.

Obviously your lawyers brother is bad; he should have stated that he knew nothing and the product he received was the one he thinks he ordered.

The only but in theses cases is when you sign for it; you basically state you received the correct package but obviously you lie.

That's pretty much wrong about if a company sends an item that you didn't order you can keep. Best Buy has the legal right to demand the iPads back that you didn't pay for. If you don't then they can sue you for them back. It happen to my brother 8 years ago at buy.com when hey order a DVD and they send him a laptop computer. Sony Viso if I remember the brand. Buy.com send a letter ordering that the laptop was order by mistake on their system and require my brother to return it and if he does not then they will charge them for the laptop.

ACTIONpack said,
That's pretty much wrong about if a company sends an item that you didn't order you can keep. Best Buy has the legal right to demand the iPads back that you didn't pay for. If you don't then they can sue you for them back. It happen to my brother 8 years ago at buy.com when hey order a DVD and they send him a laptop computer. Sony Viso if I remember the brand. Buy.com send a letter ordering that the laptop was order by mistake on their system and require my brother to return it and if he does not then they will charge them for the laptop.

They can't charge him for the laptop; if they sue him, your brother in court could show his financially records and show that he never bought that item. If he received the item and didn't sign as received, even better; its like the product doesn't exist.

They were justpressuring him; typical tactic

We had a similar situation happen last week also but only from Walmart. Bought a 37" tv on black friday and it one TV arrived one day. The next day i got home, another was found on my steps. I verified and didn't get billed for the second. I would had taken the 4 extra ipads instead though!

BattleDaggit said,
We always knew Apple products were overpriced, but I never guessed they'd be worth less than the cost of return postage.

HAHAHAHA!

Well, Amazon sent me a laptop early this year - when I did not buy anything from them. I sent it back and amazon was thankful about it ("most people won't call to return such stuff" said their customer service agent.)

Aw, that's great. A family member got 2 motherboards from overclockers by mistake years ago, can he have a front page article ?

n_K said,
Aw, that's great. A family member got 2 motherboards from overclockers by mistake years ago, can he have a front page article ?

No, it was not an Apple product. No one cares about his inferior PC product.

Fl3x1bl3 said,

No, it was not an Apple product. No one cares about his inferior PC product.


Don't you mean inferior Apple product?

Fl3x1bl3 said,

No, it was not an Apple product. No one cares about his inferior PC product.

The other element to this story is that it is Best Buy which has been in the news for less than favorable items lately (Corporate turmoil).

That's nice of them! But what about the poor ****** whose order that really was? I bet his story right now isn't nearly as fluffy.

Steeley said,
That's nice of them! But what about the poor ****** whose order that really was? I bet his story right now isn't nearly as fluffy.

BestBuy screwed up so why should "Alexa" pay for someones mistake? If anything, BestBuy should send the proper order to the poor one. Case closed.

soldier1st said,

BestBuy screwed up so why should "Alexa" pay for someones mistake? If anything, BestBuy should send the proper order to the poor one. Case closed.

Not sure how you inferred that Alexa needs to pay up from my comment but that's ok. My point was that in my experience when an incomplete or incorrect order gets delivered (i.e. 1 iPad instead of an order of 5 iPads) then the process to get that rectified is seldom straightforward.

Steeley said,
That's nice of them! But what about the poor ****** whose order that really was? I bet his story right now isn't nearly as fluffy.

This is the statement THEY got about their order:

We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encouraged another customer to keep your iPads and give them to people in need - friends, family, a local school or charity. We at Best Buy are pleased to encourage Holiday Cheer amongst our customers.

R-Metal said,
The employee who did this probably got fired

You think a corporation that makes millions, if not billions, each year cares much about this sort of thing? Hell, the free PR they're getting off this is priceless.

.Neo said,

You think a corporation that makes millions, if not billions, each year cares much about this sort of thing? Hell, the free PR they're getting off this is priceless.

The corporation doesn't give a **** but the store does; the person who made this mistake got fired.

pes2013 said,
The corporation doesn't give a **** but the store does; the person who made this mistake got fired.

You know this for a fact? As in, can you show us the person in question actually got fired.

.Neo said,

You think a corporation that makes millions, if not billions, each year cares much about this sort of thing? Hell, the free PR they're getting off this is priceless.

Fair enough, but this is Best Buy, so I'm sure they were a dick to somebody... LOL

Ive had things sent by mistake quite a few times, although normally only small things like T-shirts. They always message me back with "keep the wrong one on us"

McKay said,
Ive had things sent by mistake quite a few times, although normally only small things like T-shirts. They always message me back with "keep the wrong one on us"

Hmmm...
What's your address? Seems like an awesome place to live!

GS:mac

Reminds me of when I ordered a ThinkPad from Lenovo and they sent me two identical ones, and charged me for only one. Took a lot of effort to get them to recognise that I only ordered one and to take the other back.

.fahim said,
Reminds me of when I ordered a ThinkPad from Lenovo and they sent me two identical ones, and charged me for only one. Took a lot of effort to get them to recognise that I only ordered one and to take the other back.

So they didn't let you keep it and give it to someone that is in need of a computer?

Enron said,
Best Buy really just wanted to get rid of some Apple inventory.

Of course, they must struggle with doing that...

Enron said,
Best Buy really just wanted to get rid of some Apple inventory.

Yepp, selling these babies constantly keeps the salespersons way too busy and they hate stressed employees... ^^

GS:mac

xstex said,
Of course, they must struggle with doing that...

That's basically what many around here need to convince themselves of to help them sleep at night. Let's not deprive them of that illusion and consequentially their hard needed rest.

.Neo said,

That's basically what many around here need to convince themselves of to help them sleep at night. Let's not deprive them of that illusion and consequentially their hard needed sleep.

Isn't it past your bed time?