Best Buy lays off 2,400 workers; includes 600 Geek Squad members

Best Buy has not had the best 2012 so far. The large electronics retailer has already announced the closure of 50 of its stores. It has also seen its CEO resign due to allegations of poor "personal conduct" and Best Buy founder Richard Schulze resigned soon afterward.

Now the bad news continues as CNBC.com reports that Best Buy has confirmed it will lay off 2,400 team members. That's about 1.4 percent of the total Best Buy workforce which numbers 167,000. These cuts are on top of the ones that the company announced as part of its plans to close 50 stores.

600 of those layoffs will come from the company's Geek Squad tech repair and support service. The numbers represent about three percent of the total Geek Squad team members.

Best Buy has been struggling to stay afloat as more and more people turn to other retail stores, such as Walmart, to purchase items like PCs, game consoles, and televisions. The Wall Street Journal reports that the company is trying an experiment in 60 of its store locations. These test stores are smaller than the normal Best Buy store and focus on selling smartphones, tablets and e-readers. They also have a help desk that seems to be modeled on the Apple Store's Genius Bar setup.

Source: CNBC.com

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You guys all complain about geek squad but I will tell you any large corporation IS department is populated with the same "technically challenged" people. Any monkey can get a degree in information technology. Too bad most of them are just that... monkeys. Pretty sad when someone with a business degree has to tell the guy with an information technology degree how to do their job. A $30,000 piece of paper and not a single speck of talent. If you compare the world of IS to an army, it's an army of toddlers and old people in wheelchairs.

the very same attatude is present in many of the GS's that are part of the carphonewarehouse stores in the uk. staff are often all talk and like to give 2nd rate service.

i had to go into a CPW sore to get a micro usb cable for my phone.
they didnt have any apparently so when i pointed out the blackberry cable i was promptly told
no sir that wont work with your htc phone its a special type only for blackberry phones and
using it will damage your phone.
and it was a GS fool who told me this,

Which Carphone Warehouse store was it?

xSuRgEx said,
the very same attatude is present in many of the GS's that are part of the carphonewarehouse stores in the uk. staff are often all talk and like to give 2nd rate service.

i had to go into a CPW sore to get a micro usb cable for my phone.
they didnt have any apparently so when i pointed out the blackberry cable i was promptly told
no sir that wont work with your htc phone its a special type only for blackberry phones and
using it will damage your phone.
and it was a GS fool who told me this,

The only thing BestBuy is good for in my book, is being able to buy something quickly in town, and being able to examine and play with something prior to buying it.

Their people are uninformed morons. Their techs are horrible. Their overall attitudes towards their customers suck.

Kelxin said,
The only thing BestBuy is good for in my book, is being able to buy something quickly in town, and being able to examine and play with something prior to buying it.

Their people are uninformed morons. Their techs are horrible. Their overall attitudes towards their customers suck.


Same goes for customers attitude when you try to help them, thank god I no longer work their because dumb customers like you I had to deal with all day. If you are so unhappy in my location where Best Buy is there is Target next door, not like it makes any difference if you did go shop there since working at Best buy until I die was never my future.

Too bad Amazon doesn't offer repair, they do everything else right. Sort of like Walmart, but with really good service.

Screw Best Buy and the Geeks, reap what you sow d1psh1ts

Computer repair and service has a worse reputation than shady garages, more often than not, they take advantage of naive trusting people. Something like this really should be done by a company a large company with a trustworthy rep, not the monkey houses run by other big box repairs.

I could care less about Geek Squad, but I would hate to see our Best Buy close. Every time I go there, there is always a knowledgeable person to help me if I need the help. Plus actually seeing the gadgets and hold them in my hand is a plus.

It's kind of sad to see so many stores close due to the online competition... But I guess that when society finds a more efficient way of doing something, people will just have to adapt.

As for Geek Squad, I've never really looked at that as a good thing. Maybe without Geek Squad there would be more freelance tech work.

The only good thing about BB is that you can buy and try. Better yet try, return and get it cheaper at Amazon. No tax and usually no shipping charge.

A single geek squad agent does not represent the many. Just as you may get a lousy electrician or plumber, you get bad computer techs. Saying that the philosophy set in geek squad is quantity over quality and most agents have little to no tech knowledge which leads to epic fail combo x10 daily. Not good in the long run.

could care less about geek squad. they freaking rip you off for everything. once, they charged my nephew for setting up his xbox 360...

aviator189 said,
could care less about geek squad. they freaking rip you off for everything. once, they charged my nephew for setting up his xbox 360...
Was this a mandatory "Setup" or was it an option he chose? If it was presented as mandatory I would understand your frustration but if your nephew chose for them to do labor, expect to pay. I am getting sick and tired of morons thinking everything should be free. While I understand that it may not be a difficult process to setup an Xbox, they still invested labor which costs money.

rafter109 said,
Was this a mandatory "Setup" or was it an option he chose? If it was presented as mandatory I would understand your frustration but if your nephew chose for them to do labor, expect to pay. I am getting sick and tired of morons thinking everything should be free. While I understand that it may not be a difficult process to setup an Xbox, they still invested labor which costs money.
OMG I hear they charge to update your BD player and GPS too because people are too lazy or ignorant to do it them selves. OMG they charge you for using their time.

aviator189 said,
could care less about geek squad. they freaking rip you off for everything. once, they charged my nephew for setting up his xbox 360...

So you are complaining about something your nephew could have setup himself? How hard is it to figure out where a component cable goes or HDMI connection goes such as to a surround sound receiver or to a TV? I think your nephew did deserve to be ripped off since a Geek Squad member had to waste his or her time to come out and setup a Xbox 360 that someone themselves could have figured out how.

XChrome said,
OMG I hear they charge to update your BD player and GPS too because people are too lazy or ignorant to do it them selves. OMG they charge you for using their time.

MUahahaha! Seriously funny and a good one.

I don't like to see people lose their jobs, but Geek Squad is comprised entirely of idiots. They target computer illiterate people and provide terrible service at ridiculously high prices.

Verletzer said,
I don't like to see people lose their jobs, but Geek Squad is comprised entirely of idiots. They target computer illiterate people and provide terrible service at ridiculously high prices.

Prices are not high. And every job has idiot but that does not mean all is idiots. Terrible services? I suggest you take the number of stores X lets say 30 items a day X 30days a month and then compare to how many you can imagine go bad and what you get is a negligible number.

XChrome said,

Prices are not high. And every job has idiot but that does not mean all is idiots. Terrible services? I suggest you take the number of stores X lets say 30 items a day X 30days a month and then compare to how many you can imagine go bad and what you get is a negligible number.


XChrome, why don't you do everyone here a favor and just STFU with your ignorant, un-educated comments! I used to work for Future Shop (Canadian subsidiary) that shared the same "training" in their tech bench that Geek **** members got, and I can tell you, what people are saying here is 110% correct! Their mandate is to have ConnectPro / Geek Squad be an extension of their sales team, to push people into buying services they don't need, or computers. I was bluntly told by the head of Geek Squad Canada that they don't care about the technical skill, as any PC that comes in that actually needs repairs gets shipped out because they don't have the technical knowledge to repair it themselves. They want you to tell the consumer "your PC is too ****ed to fix, so go over there, talk to John, and buy a new one. Make sure to get it setup by us before you leave!"

This is the core of Geek Squad, a bunch of mindless, dumb ass ****s who only ca about when their shift ends and how many people's PC's they can **** over!

-=MagMan=- said,

XChrome, why don't you do everyone here a favor and just STFU with your ignorant, un-educated comments! I used to work for Future Shop (Canadian subsidiary) that shared the same "training" in their tech bench that Geek **** members got, and I can tell you, what people are saying here is 110% correct! Their mandate is to have ConnectPro / Geek Squad be an extension of their sales team, to push people into buying services they don't need, or computers. I was bluntly told by the head of Geek Squad Canada that they don't care about the technical skill, as any PC that comes in that actually needs repairs gets shipped out because they don't have the technical knowledge to repair it themselves. They want you to tell the consumer "your PC is too ****ed to fix, so go over there, talk to John, and buy a new one. Make sure to get it setup by us before you leave!"

This is the core of Geek Squad, a bunch of mindless, dumb ass ****s who only ca about when their shift ends and how many people's PC's they can **** over!

Obviously you got fired and hold a grudge. GS is not sales their priority is repair processing under MFG & the store warranty and then the sales of services such as virus removals which in my area they are way cheaper even more so with the addition of Tech Support. As to repairing computers you are the ignorant ass because , by repair, everyone on this site I would hope everyone knows that just means replacing a part not the removing of bad caps, diodes, IC, etc. and soldering on new ones. In general time is not used in a GS location for a MoBo replacement. In general on the towers they will do: Memory, Hard Drive, Optical Drives, Other Slot components [PCI, PIC-e, AGP, etc.], other Drive Bay items. Laptops are just HD and Memory. Best Buy policy is only those things should be done in store though I know people sometimes do more such as Laptop Keyboard replacements, No computer tech in any store or mom pop shop will have an EE degree unless they are a real loser. Go into any Best Buy… go to the Geek Squad and show yourself a fool by staring at the shelves of items that are ready for pick up 40%-60% are usually COD.

XChrome said,

Obviously you got fired and hold a grudge. GS is not sales their priority is repair processing under MFG & the store warranty and then the sales of services such as virus removals which in my area they are way cheaper even more so with the addition of Tech Support. As to repairing computers you are the ignorant ass because , by repair, everyone on this site I would hope everyone knows that just means replacing a part not the removing of bad caps, diodes, IC, etc. and soldering on new ones. In general time is not used in a GS location for a MoBo replacement. In general on the towers they will do: Memory, Hard Drive, Optical Drives, Other Slot components [PCI, PIC-e, AGP, etc.], other Drive Bay items. Laptops are just HD and Memory. Best Buy policy is only those things should be done in store though I know people sometimes do more such as Laptop Keyboard replacements, No computer tech in any store or mom pop shop will have an EE degree unless they are a real loser. Go into any Best Buy… go to the Geek Squad and show yourself a fool by staring at the shelves of items that are ready for pick up 40%-60% are usually COD.

I use to work at Best Buy a long time ago and they let me go and yes I was ****ed off because their reason of firing was BS and I knew they wanted to let me go a long time because all of a sudden they were shifting me around different departments and only giving few cent raise and ****ty hours. Managers I had before this was never a problem with hours and especially giving me the right raise. As for Geek Squad, yes they are not well trained and the training they get is very basic and not all that technical and that is why the service is terrible. I remember when I was working in the customer service picking up phones to help out customers, I often get Geek Squad employees coming over asking help for anything Mac related because it was the first time Best Buy finally started selling Apple products or sometimes PC questions. As for servicing the computer if I remember correctly they would be send out to be serviced not in the store, only type of service you would get in store would have been software related such as helping setting it up or installing it or check to see the problem and how to service it. As for my training as a Best Buy employee there was not really any training other than they put you right away out there to help out customers and let you learn that way about anything in your department you are working. Yes Best Buy employees are not all great but also customers are not any better they come in getting mad as we try to help them by explaining the best possible way for them to understand what the problem is with their purchase, it would also be best for a customer to do a research at what they are purchasing rather than coming in blaming for something they do not know anything about. Sorry, but no one is perfect but failure tends to happen in all places, so if you feel a ex-employee is ****ed you better understand how terrible Best Buy is at treating their employees as well as the crap we go through with dumb customers.

It sucks to see another retailer going under, but just hope for the best.
I'm surprised Staples is doing pretty good though. Their copy and print services have them up and float. Plus with their Back to School sales they're up.

XDViPeR said,
It sucks to see another retailer going under, but just hope for the best.
I'm surprised Staples is doing pretty good though. Their copy and print services have them up and float. Plus with their Back to School sales they're up.

I used to work there. BTS Season is basically their version of christmas/black friday.

Sikh said,
What he said. I feel bad for the people but thank god best buy Is going under

Lower stock prices and consolodating does not = going under.

sava700 said,
Geek squad sucks! Charges way too much for just simple tasks!
Still cheaper than the smaller computer repair shops. Only cheaper option is knowing somebody who freelances computer repair. If they charged way to much, nobody would use them. I have yet to walk in and there not be someone at the counter.

Geek Squad are a bunch of morons who have no idea what they're talking about 99.999% of the time.

My girlfriend (well fiancee now) went in there to get her laptop checked because the screen wouldn't turn on and I was out of the country for a bit, the guy spent like 30mins looking at it and was like yeah the graphics card and monitor are totally fried. And since that was her only computer and she needed one for work / school etc she bought a new one.

When I got back, I took a look at her laptop and in 2 mins figured out that the monitor cable was loose (no idea how that happened) and once it was plugged back in correctly guess what? The monitor magically started working.

So in a nutshell, I really don't care that 600 geek squad idiots are losing their job. It's about time.

ILikeTobacco said,
Only cheaper option is knowing somebody who freelances computer repair.

I guess I'm a good person to know!

Even more-so that I hate charging people for hours spent when I deal with SLOOOW running computers all the time. instead, it's difficulty.. and usually it's all easy, so I barely ask anything.

I am shortchanging myself. I really need to stop, but I don't want to be a money grubber.

And on topic: Yay, another retail store dying. That is sarcasm, because the only store around here that I can walk into and try hardware out in is bestbuy.. 40 minutes away, because circuit city went out of business.

Blindly ordering products from an e-tailer and finding out they're terrible and being forced to either deal with my loss or bite the shipping/restocking fee is not a fun way to live.

-Razorfold said,
Geek Squad are a bunch of morons who have no idea what they're talking about 99.999% of the time.

My girlfriend (well fiancee now) went in there to get her laptop checked because the screen wouldn't turn on and I was out of the country for a bit, the guy spent like 30mins looking at it and was like yeah the graphics card and monitor are totally fried. And since that was her only computer and she needed one for work / school etc she bought a new one.

When I got back, I took a look at her laptop and in 2 mins figured out that the monitor cable was loose (no idea how that happened) and once it was plugged back in correctly guess what? The monitor magically started working.

So in a nutshell, I really don't care that 600 geek squad idiots are losing their job. It's about time.

If you think every small shop is going to dismantle your girlfriends computer to find if the micro-ribbon cable came loose from the MoBo then you're an idiot not the GS. Based on what you said she still had the best option. I DOUBT she was told the video card was fried because they always try the ext monitor VGA port unless the laptop was a cheap POS that didn't have one. So bad screen. Repairable yes but not in store it would be sent out for 1.5-3 weeks for the repair so in the end it was still her only option.

If you think every small shop is going to dismantle your girlfriends computer to find if the micro-ribbon cable came loose from the MoBo then you're an idiot not the GS.

With Dells you don't have to dismantle the entire laptop (hell it takes about 10mins to do if you had to anyways). In fact all you have to do is remove the cover that sits just above the keyboard (which you can do with your nails) and you can see the monitor cable and the slot it plugs into. It was pretty much the first thing I did and oh look, it works just fine. And her laptop has an hdmi and a VGA port.

Best buy isn't some small shop, they're a huge chain and they constantly try to get you to buy their "geek squad warranty protection" when you buy a new laptop with them.

XChrome said,
If you think every small shop is going to dismantle your girlfriends computer to find if the micro-ribbon cable came loose from the MoBo then you're an idiot not the GS.

If you think that, then its you who's the idiot, not the OP. When you take your computer to a COMPUTER repair shop you expect they know what they are doing and find a simple little problem like a loose cable. Any 3 year old could have told them to buy a new computer!

If that's their level of skill, I agree that they should be allowed to die. They are totally useless if that's all they can do.

ILikeTobacco said,
Still cheaper than the smaller computer repair shops. Only cheaper option is knowing somebody who freelances computer repair. If they charged way to much, nobody would use them. I have yet to walk in and there not be someone at the counter.
I would agree. I don't work for Best Buy but I do work for a competing retailer that offers tech services and we are by far cheaper than all of the local repair shops. Most mom and pop shops charge $60-120/hr. While our services are not charged hourly, they average around $20/hr.

-Razorfold said,

With Dells you don't have to dismantle the entire laptop (hell it takes about 10mins to do if you had to anyways). In fact all you have to do is remove the cover that sits just above the keyboard (which you can do with your nails) and you can see the monitor cable and the slot it plugs into. It was pretty much the first thing I did and oh look, it works just fine. And her laptop has an hdmi and a VGA port.

Best buy isn't some small shop, they're a huge chain and they constantly try to get you to buy their "geek squad warranty protection" when you buy a new laptop with them.

\
Still not going to happen on the front counter period you have an unreasonable expectation.

-Razorfold said,

With Dells you don't have to dismantle the entire laptop (hell it takes about 10mins to do if you had to anyways). In fact all you have to do is remove the cover that sits just above the keyboard (which you can do with your nails) and you can see the monitor cable and the slot it plugs into. It was pretty much the first thing I did and oh look, it works just fine. And her laptop has an hdmi and a VGA port.

Best buy isn't some small shop, they're a huge chain and they constantly try to get you to buy their "geek squad warranty protection" when you buy a new laptop with them.

Still not going to happen on the front counter. Your expectations are un-reasonable.

DAOWAce said,

I guess I'm a good person to know!

Even more-so that I hate charging people for hours spent when I deal with SLOOOW running computers all the time. instead, it's difficulty.. and usually it's all easy, so I barely ask anything.

I am shortchanging myself. I really need to stop, but I don't want to be a money grubber.

And on topic: Yay, another retail store dying. That is sarcasm, because the only store around here that I can walk into and try hardware out in is bestbuy.. 40 minutes away, because circuit city went out of business.

Blindly ordering products from an e-tailer and finding out they're terrible and being forced to either deal with my loss or bite the shipping/restocking fee is not a fun way to live.

EXACT same situation here. Could not have said that any better.

Not that I want to see anyone losing their job in these times, but have always wished it was Best Buy that went out of business instead of Circuit City. Best Buy just sucks as a whole. It's not just the Geek Squad that does, although they DO super suck!! Charged a friend of mine $300 to transfer data from 1 hard drive to another and install that hard drive!