Blackberry online services slowly being restored

The widespread online outages that have caused Blackberry users around the world massive frustration for the past three days are starting to be corrected.

News.com reports via a spokesperson for Research in Motion that email services are now working worldwide, although the system is still working through a massive backlog of emails. The company also said that web surfing and messaging are now working for North American and Latin American customers. However, those same online features are still unavailable for Europe, the Middle East and Asia.

The problems began on Monday when some parts of the world, including Europe, the Middle East and Asia were unable to access email, text messages or surf the Internet on their Blackberry based phones. The problem was fixed later that day but the outages started again on Tuesday and spread to parts of South America.

Today, the outages started affecting some of Blackberry's North American customers. Computerworld.com reports that during a conference call today, RIM's chief technology officer David Yach didn't give a time frame for these issues to be completely fixed. He also didn't say whether RIM would offer any compensation for the outages to Blackberry users.

Some people have speculated that Blackberry's online problems might be due to an attack from outside the company, but RIM has said there is no evidence to indicate that has indeed taken place. The company is sticking to its story that the problems began on Monday with the failure of a core switch in its infrastructure which was complicated by the fact that the switch's redundancy also failed.

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8 Comments

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What I didn't knew is that BB users weren't able to use their phones to any other thing than talk. I don't understand why RIM has a system that workd like this. BBM and Email are one thing, but surfing the internet and using other apps don't need to be compromised by an outage like this.

I don't like BB's at all, and now many friends that use them are considering switching to iPhone or WP.

"The company is sticking to its story that the problems began on Monday with the failure of a core switch in its infrastructure which was complicated by the fact that the switch's redundancy also failed" ---- What a load of pants!!!

So, RIM, you are a huge multi million $ company and you can't built geographically redundant infrastructures correctly, shame on you!

I work in IT and have seen far better quality infrastructures in small businesses.

I give it a few days before it's down again. It's the year of iMessage, BB has nothing special now. Plus it can't even keep service up.

The timing for this couldn't *possibly* have been worse for RIM. BBM (which most BlackBerry users I know rely on heavily) goes down on the very day Apple launches iMessage.

I've already talked to a few people who, after today and the problems over the past few months, are considering switching.

Simon said,
The timing for this couldn't *possibly* have been worse for RIM. BBM (which most BlackBerry users I know rely on heavily) goes down on the very day Apple launches iMessage.

I've already talked to a few people who, after today and the problems over the past few months, are considering switching.

Same. Now that businesses and corporations allow iPhones on their company servers I know a lot of people that have switched from BB to iPhone or are pending a change.

still down here latin america, i have resorted to use IMO which it takes down BIS routing (some weird bug) and normal data 3g works with imo, whatsapps and i can browse the web with opera mini