Blogger claims 10-year wait for Microsoft tech support call

The semi-anonymous blogger whose account earlier this week about getting a tech support callback from Microsoft Corp. a decade later generated heavy interest and conspiracy theories among techies posted a follow-up late Wednesday, in which he insisted "this is not a hoax." The blogger, who reveals his initials to be BIC and his first name to be Brian, also says that the "back to the future call" was about a downed Internet connection -- not about a Windows system crash, aka the Blue Screen of Death (BSOD). He also wrote: "Microsoft's calling me back is a testimony to their superior technical support."

In his Wednesday post, Brian "revealed" the phone number that Microsoft technical support left for him, though, apparently shy now because of the publicity his post has generated, he has not called back. That could help Microsoft confirm the case's legitimacy. The company earlier said it was taking the incident seriously and trying to trace the incident.

Microsoft did not immediately return a request Thursday for a follow-up comment. However, it had earlier cast doubts, based on its support processes, on the likelihood that an outstanding tech support case could go on for ten years and suddenly be revived.

View: Full Article @ Computer World

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