BT and Talk Talk broadband outages, cable damage to blame

BT and Talk Talk have announced that their broadband and phone services are suffering from a “total loss of service” after damage to cabling cut homes connectivity across the UK.

Checking the BT service status page shows that “Suspected Cable Thefts & damage caused by 3rd parties is the cause of the outages across various areas across the UK. BT says the issue only impacts a “small number of users, but we couldn’t tell you what BT defines as small.

The affected BT areas are:

  • Larne – 028286,0282827 (Northern Ireland)
  • Llandovery – 01550
  • Bishops Waltham – 014898
  • Wrexham – 01978
  • Grove Park – 02032, 02088, 02082, 02084 (London area)
  • Faraday – 0201, 0203, 0207 (London area, estimated restore date 21/11/12).
  • Hatfield Woodhouse – 01302 (London area, estimated restore date 16/11/2012).
  • London Sidcup 02032, 02083, 02082, 02089 (London area, estimated restore date 19/11/2012).
  • North Benfleet- 012685, 012687 (estimated restore date 19/11/2012)
  • Binbrook – 01472 (estimated restore date 23/11/2012)

Talk Talk are also reporting service outages. According to their service status page, a major network fault is affecting the following areas:

  • Northern England (Northumerland, Gateshead, County Durham and Darlington)
  • Newport
  • Ardrossan
  • Newquay
  • Bedford
  • Kettering
  • Whitburn
  • Wallsend
  • Holywell
  • Lowestoft
  • East Exchange
  • Grove Park
  • Hampton
  • Erdington
  • Salisbury

Talk Talk do state that some of these issues have been open from the end of October (with most listed as “in progress”), although most began on Monday and continue to impact residents. Talk Talk’s networking department has been reported as telling some customers “some core links may have failed” but could be unrelated to the overall cabling issue(s).

Both BT and Talk Talk are blaming cable damage of some description and BTOpenreach engineers are attending the sites affected.

Source: ISP Review

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16 Comments

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Fancy it being Benfleet (where i live) but i havent noticed any outages with my clients who are on BT all around Benfleet and the area tbh

Stating that "BT and Talk Talk have announced that their broadband and phone services are suffering from a “total loss of service”" ...is VERY misleading!!

BT and Talk Talk are NOT suffering from a "total loss of service", only a "small number" on their users are!

Please stop sensationalizing stories, Neowin!!

I don't think Talk Talk customers will notice a difference. My girlfriend is with them and they are crap to say the least. 60% of the time the internet doesn't work. Worst ISP ever.

jakem1 said,
Is it still a major outage if only a small number of users are effected?
Try being one of the affected users, it'd be pretty major for them

A minor outage would be disconnection issues, a major outage is "AH CANNAE GET NO PUWR CAPN, SHE JUST WUNT GIVE!"

With BT in the North East and all is fine this end, the Gypsys prefer stealing entire mobile phone masts around here as one repair guy found out when he turned up to fix one and had to call his boss to explain it wasn't broken, it was gone.

Crisps said,
Upgrade the whole UK to FTTP and there will not be any cable theft.

Problem solved.


Who is going to pay for that then?

Teebor said,

Who is going to pay for that then?

No one, we would of had it by now if it wasn't for Thatcher back in the 80's who declined fibre from BT as she claimed that broadband technology wouldn't take off.

And what's even more dumb is the fact new housing developments being built today are being installed with twisted copper pair, DSL.

Edited by Crisp, Nov 21 2012, 12:14pm :

Teebor said,

Who is going to pay for that then?

Businesses are meant to put money from profits back into improving services, like how water companies are meant to do it to keep water sustainable (but don't so like bloody typical we get screwed with hose-pipe bans and lack of water) ? Yeah, so much for 'privatisation is great', only shareholders say that.

n_K said,

Businesses are meant to put money from profits back into improving services, like how water companies are meant to do it to keep water sustainable (but don't so like bloody typical we get screwed with hose-pipe bans and lack of water) ? Yeah, so much for 'privatisation is great', only shareholders say that.

Privatisation in Telecoms in one was of the few places where its been a roaring success, BT is investing billions atm.