Cisco removes cloud sign ups from default router settings

Earlier this week, Cisco decided to update the software on some of its home routers so that they connected to Cisco's cloud service by default. This move angered a ton of Cisco router owners who felt that the company was making this move at the expense of their customer's privacy. Since then, Cisco has pulled that cloud service "feature" from their routers.

Now, in a new Cisco blog post, the company's home products vice-president Brett Wingo apologized for the  " ... lack of clarity in our own terms of service." He added:

Cisco Connect Cloud is an optional service that brings additional features to a home network. It is not required to set-up and manage Cisco Linksys EA Series routers. In response to our customers’ concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management.

If people have signed on to Cisco Cloud Connect and want to revert back to the local management software, Cisco offers up an online guide to accomplish this, or they can contact the company's customer support line at 1-800-326-7114.

Wingo also tried to put the best foot forward in dealing with the privacy issues some have raised about the cloud service, saying, " ... even when a customer signs up for a Cisco Connect Cloud account, Cisco does not track or store any personal information regarding a customer’s usage of the Internet." The company has also posted new updates today for its Cisco Connect Cloud Terms of Service, End User License Agreement and Privacy Supplement.

Finally, Wingo states:

Once again, I sincerely apologize on behalf of the Cisco team for the inconvenience we have caused. Cisco is committed to the privacy and security of our customers, and I assure you we will update our terms of service and related documentation as quickly as possible to accurately reflect our company policy and values.

Source: Cisco blog

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21 Comments

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Too late for me. I'm a long-time Cisco/Linksys user, and I figured I would upgrade my router once Cisco released an 802.11ac product. But then this news came out, and I ordered a Netgear R6300 instead.

I was on with the live chat rep just to ask about this issue. The rep told me that they don't monitor traffic and/or save data unless it's on the cloud. With all the crap companies are pulling these days, I don't understand why anyone would trust others with their data. The cloud is the worst idea in the history of computing.

abysal said,
Too late... a lot of folks now know to stay away from Cisco-Linksys products.

Except non techie people won't know, and techie people know that if they want quality SoHo routers, Cisco/Linksys is the only way to go, especially combined with some huicy tomato.

HawkMan said,

Except non techie people won't know, and techie people know that if they want quality SoHo routers, Cisco/Linksys is the only way to go, especially combined with some huicy tomato.

THANK YOU. Regardless of mistakes made I'll always go Cisco-Linksys and tomato or dd wrt.

HawkMan said,

Except non techie people won't know, and techie people know that if they want quality SoHo routers, Cisco/Linksys is the only way to go, especially combined with some huicy tomato.

Sorry, wrong. SoHo is not just Linksys/Cisco. There are alternatives, even free ones that are more user friendly than a Cisco router and a PIX firewall and perform just as good as, or even better than the mighty Cisco.

I run at home an Astaro UTM that is a total package, for free. I even have endpoint protection for 10 computers for free! It can do all kinds of things, QoS, SIP, all kinds of proxies, firewall... you name it. All I had to do was provide a small computer with two NICs.

Amodin said,

Sorry, wrong. SoHo is not just Linksys/Cisco. There are alternatives, even free ones that are more user friendly than a Cisco router and a PIX firewall and perform just as good as, or even better than the mighty Cisco.

I run at home an Astaro UTM that is a total package, for free. I even have endpoint protection for 10 computers for free! It can do all kinds of things, QoS, SIP, all kinds of proxies, firewall... you name it. All I had to do was provide a small computer with two NICs.

So that is neither free, small as good range or signal quality or silent, needing regular fan cleaning, and doesn't look very good hung low on the kitchen wall.

HawkMan said,

Except non techie people won't know, and techie people know that if they want quality SoHo routers, Cisco/Linksys is the only way to go, especially combined with some huicy tomato.

Don't worry I'll spread the good word to avoid them, in favor of other DDWRT options from Netgear or Buffalo.

Cisco said,
Connect Cloud is an optional service that brings additional features to a home network

yeah right!, one where you can spy on your users, and likely want to introduce a fee for in the future once you have a "critical mass" that you are attempting to help along by forcing all your users to join automatically with an "opt out" AFTER its been forced on them!