CompUSA and Circuit City to die on December 30

They were two of the most well known electronics retailers in the US just a few years ago. We are talking about CompUSA and Circuit City, both of which at one point had hundreds of large retail store locations across the country.

However, issues at both companies, ranging from mismanagement to the changing retail climate for electronics stores, caused them to collapse. The first was CompUSA, which closed its remaining stores in late 2007 and early 2008. Circuit City managed to last a little longer but in the end it shut down its remaining stores in March 2009.

Both CompUSA and Circuit City's remaining assets, including their brands and logos, were acquired by Systemax, which operates the Tiger Direct website and retail store chain. Systemax kept the CompUSA and Circuit City websites online, but they were basically just showing off what Tiger Direct was selling.

Now it looks like Systemax has decided that these well known brand names have officially run its course. In posts on both the CompUSA.com and CircuitCity.com websites, the company announced they ".. will be consolidating with TigerDirect.com" by December 30th. In a previous press release, Systemax stated:

We harvested significant value from the CompUSA and Circuit City acquisitions and are now moving forward with a single and unified consumer platform in the United States that will drive efficiencies in advertising and customer acquisition.

While this move is to be expected, it will still be a shame to see CompUSA and Circuit City take that final journey to retail brand oblivion.

Source: CompUSA.com and CircuitCity.com | Images via Systemax

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31 Comments

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I remember walking into Circuit City 10 years ago. Numerous employees walked past me without even looking at me or asking if I needed help.

I walked out and never returned. I'm glad that pos closed and the name will be no more.

izzy1333 said,
I remember walking into Circuit City 10 years ago. Numerous employees walked past me without even looking at me or asking if I needed help.

I walked out and never returned. I'm glad that pos closed and the name will be no more.

Cool story bro.

I wonder if you even looked or asked for help. Believe it or not they might have been helping other customers at the time.

PeterTHX said,

Cool story bro.

I wonder if you even looked or asked for help. Believe it or not they might have been helping other customers at the time.

^ did you work there?

I had the same style of experience at CC just about every time I walked into that store.

izzy1333 said,
I remember walking into Circuit City 10 years ago. Numerous employees walked past me without even looking at me or asking if I needed help.

I walked out and never returned. I'm glad that pos closed and the name will be no more.


Sounds like a typical Best Buy customer when I worked there, they complain they got no help but when you do ask for help they do not want it and get mad for bothering them. Which is it? Customers need to learn to figure things out for themselves it is really simple, just go to the website do a research if you can nto do that either than you should give up in life.

Wait until all electronic retails are gone and everyone needs to shop online, you will see customers complain it is not the same seeing items physically as seeing it just a picture online with a full description. There is no way to satisfy people, they always have something to complain and no we do not care about your personal issues.

PeterTHX said,

Cool story bro.

I wonder if you even looked or asked for help. Believe it or not they might have been helping other customers at the time.


Uhh, you are clueless. Circuit City tried the warehouse concept (i.e. no customer service) and thus they failed.

TsMkLg068426 said,

Sounds like a typical Best Buy customer when I worked there, they complain they got no help but when you do ask for help they do not want it and get mad for bothering them. Which is it?

LOL. Yes, lets blame the customers and not the lazy employees chatting amongst themselves instead of being on the floor helping customers and up selling.

TsMkLg068426 said,

Sounds like a typical Best Buy customer when I worked there, they complain they got no help but when you do ask for help they do not want it and get mad for bothering them. Which is it? Customers need to learn to figure things out for themselves it is really simple, just go to the website do a research if you can nto do that either than you should give up in life.
...
There is no way to satisfy people, they always have something to complain and no we do not care about your personal issues.

Read up your history and pulling things out of your **s.

"For many consumers, however, Circuit City's most obvious failing was its customer service. In March 2007, it announced plans to lay off its highest-paid hourly employees, including salespeople, and replace them with cheaper workers. That same year, then CEO Philip Schoonover received some $7 million in compensation. It may come as no surprise, then, that a quick Web search on "Circuit City complaints" brings up hundreds of thousands of entries."
http://www.time.com/time/busin...58079,00.html#ixzz2Eg98RJVt

izzy1333 said,

LOL. Yes, lets blame the customers and not the lazy employees chatting amongst themselves instead of being on the floor helping customers and up selling.

You got proof I was a lazy employee? If not than where are you coming up with this cool stories?

Working at Circuit City was one step above cleaning toilets. So congrats for that.

What do you do now.. deliver pizzas ?

The OP said he saw lazy employees who were chatting and ignoring him... maybe you were there that day also

You're quite the internet tough guy with the insults. I guess that makes you one step below toilet cleaners.

The OP said he got bypassed. As I said he may have been passed by employees helping other customers. He had one bad experience and never gave them another chance. Just another BS rant. Good luck finding help at Walmart and double that on someone who actually knows what the difference between various electronics.

I've bought a few things off the CircuitCity.com website since the local store has been closed. Always wished it was BestBuy that would've went out of business. Now, there's a rip off store!!

Never been a CompUSA store around here.

cork1958 said,
I've bought a few things off the CircuitCity.com website since the local store has been closed. Always wished it was BestBuy that would've went out of business. Now, there's a rip off store!!

Never been a CompUSA store around here.


Sadly, they charged just enough to not go out of business

Shocked, thought both were already dead because both stores near me have been closed for... Years, like 2+ being conservative. Guess I didn't realize they got bought out, but we also do not have TG stores here either. CompUSA I enjoyed, CircuitCity was always a rip off just like Best Buy is.

I'm still not sure why they decided to go with Tiger Direct rather than one of the two much more well known names. Why buy a famous brand just to throw the name away? I know they got more than just the name but still...they'd rather stick with Tiger Direct?

Skyfrog said,
I'm still not sure why they decided to go with Tiger Direct rather than one of the two much more well known names. Why buy a famous brand just to throw the name away? I know they got more than just the name but still...they'd rather stick with Tiger Direct?

a) pride
b) the silly names often win

GS:mac

I live 10 minutes from a Tiger Direct warehouse. It was so confusing when they switched their name to CompUSA.

JoeyIsACoolKid said,
This sucks. I was hoping Circuit City would move in if Best Buy falls. I hope Tiger Direct moves in. Because HHGregg and Best Buy are awful.

You were hoping Circuit City would make a come back?

Times change. I built a workstation for around $1400 that would have cost me at least $1900 from CompUSA and without the benefit of reading other users reviews which I found invaluable. Nothing against the pushy twenty something who's almost always wrong though ;-)

Hahaiah said,
Times change. I built a workstation for around $1400 that would have cost me at least $1900 from CompUSA and without the benefit of reading other users reviews which I found invaluable. Nothing against the pushy twenty something who's almost always wrong though ;-)

Wow, this is directly applicable to MediaMarkt and Saturn stores here in Germany, except the salespersons are usually older I assume (don't pay attention as they are scarce, unneeded and they are usually not comprehending the stuff they sell)

They are quite awesome in letting you get a deal though if you manage to show them one of their stores in the nation has something on offer whilst they don't.

I only go there to do window-shopping, try products and occasionally I buy something that really is actually competitively priced for once.

GS:mac

John Callaham said,

It may not close..it will likely just get a name change to Tiger Direct

Which quite frankly... is just a ridiculous name for a store...

I hate that brand name.

GS:mac