Current Lumia 900 owners to get $100 AT&T credit

The Lumia 900 is now available for sale but, as we reported earlier this week, some owners of the newest Windows Phone device from Nokia discovered that they could not connect to AT&T's data network after the phone goes into airplane mode or after the phone is turned off.

Now Nokia has announced that it has found a software issue that's causing the data connection problems and is working to both fix the issue and compensate current Nokia Lumia 900 owners for the trouble.

In a post on Nokia's official blog, the company states:

In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.

Current Lumia 900 owners can either go ahead and swap their phone with a new unit that doesn't have the software problem or wait until April 16th to download a patch via the Zune Network. Furthermore, Nokia has announced that anyone who already has or will purchase a Lumia 900 before April 21st will get a $100 credit on their monthly AT&T bill.

Nokia ends its blog post by saying:

We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever. At $99.99 at AT&T, we think the Lumia 900 is already a fantastic deal. And now, it’s unbeatable.

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23 Comments

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i upgraded without any issues but am happy about the credit - manufacturers like samsung & htc have also had such launch issues with devices in the past and no one has ever offered any refunds. and i don't remember apple offering refunds for the antennagate fiasco.

kravex said,
It would appear the Beta test isn't over...

The funny thing is up until yesterday, http://www.smartphonebetatest.com/ was showing tweets with #BetaIsOver even though some were negative.

When will companies learn, don't use hash tags for your marketing campaign. People will exploit it and then they look like fools. Same thing happened to McDonald's.

I don't see how that related? This is not the bug for all Nokia Lumia 900. It is just the bad batch from one manufactor location. This will happen to everything. You have to take into the account of manufactoring error.

kravex said,
It would appear the Beta test isn't over...

MDboyz said,
I don't see how that related? This is not the bug for all Nokia Lumia 900. It is just the bad batch from one manufactor location. This will happen to everything. You have to take into the account of manufactoring error.

Then why a software update to fix this non-bug?

MDboyz said,
Maybe they just did like Apple to give people FREE CASE ...

Those free cases probably cost less than $0.10 wholesale each. Nokia is giving away $100 credit on your phone bill...

MDboyz said,
Maybe they just did like Apple to give people FREE CASE ...

The difference is that this solves the problem with the update, AND gives you compensation. Apple TRIED to fix the problem with a free case, and did not offer a compensation. The case was their fix. And if you used an iphone4 since day one like me, you'd know that the case only helped 5%. The phone was still, just like Samsung Omnia 7, terrible at keeping the connection.

Graimer said,

The difference is that this solves the problem with the update, AND gives you compensation. Apple TRIED to fix the problem with a free case, and did not offer a compensation. The case was their fix. And if you used an iphone4 since day one like me, you'd know that the case only helped 5%. The phone was still, just like Samsung Omnia 7, terrible at keeping the connection.


Apple did give store credit when they lowered the iPhone soon after it went on sale so they do give financial compensation when they see fit.

I think 98% of the people moaning about antennagate didn't even own the phone and the same is probably TRUE with the Lumina

In both cases you could return your phone no questions asked but I imagine returns are very low

rfirth said,

Those free cases probably cost less than $0.10 wholesale each. Nokia is giving away $100 credit on your phone bill...

Nokia is giving a $100 credit toward a 2 years contract you signed in order to get the phone........ quite different.
Do not get me wrong, I used Nokia devices for years and they were very good but until I got the latest firmware update my Lumia 800 experience was disappointing to say the least.

rfirth said,

Those free cases probably cost less than $0.10 wholesale each. Nokia is giving away $100 credit on your phone bill...

Let's say it costs them 33, MS might have thrown in 33 and AT&T, too.
Guess why each of them would be interested in this turning out to be an advertisement over a mini "scandal" or another "xyz-gate".

Don't blame them, though, course it's a win-win for everyone! ^^

GS:mac

I know. I just say that maybe if people are happier and stop complaining when they do that instead of giving out $100 credit.

Graimer said,

The difference is that this solves the problem with the update, AND gives you compensation. Apple TRIED to fix the problem with a free case, and did not offer a compensation. The case was their fix. And if you used an iphone4 since day one like me, you'd know that the case only helped 5%. The phone was still, just like Samsung Omnia 7, terrible at keeping the connection.

I think this is actually what all the others should be like when a problem is revealed, own up, fix it and compensate, WELL DONE NOKIA you put the rest to shame.

Nokia are fighting for their lives on a 2-3 year timescale (to irrelevance).

Microsoft are fighting for their lives on a decade timescale.

Honestly though what with the panic they're in, I think they're TOO reactionary these days.

a1ien said,
Nokia are fighting for their lives on a 2-3 year timescale (to irrelevance).

Microsoft are fighting for their lives on a decade timescale.

Honestly though what with the panic they're in, I think they're TOO reactionary these days.


you actually want to complain about them doing a good thing?

FalseAgent said,

you actually want to complain about them doing a good thing?
You can't please everyone!

I'm tempted to upgrade my headset early knowing that is a $100 credit waiting for me... if it applies to upgraded handsets that is.

a1ien said,
Nokia are fighting for their lives on a 2-3 year timescale (to irrelevance).

Microsoft are fighting for their lives on a decade timescale.

Any tech company is constantly fighting for this relevance you speak of, and they're all aware of it.

Enron said,

Any tech company is constantly fighting for this relevance you speak of, and they're all aware of it.


This so much, albeit I think it's clear what OP means.

GS:mac

FalseAgent said,
customer service lvl: TOO DAMN HIGH!!

Indeed, it's way up there.
Too bad that Nokia's management outside of costumer relations sucks everything around your hips...

BIG kudos to them for this service though.
Excellent work there, Nokia.
This reminds me more of the shiny and stellar Nokia I grew up with.
lol @ a1ien by the way...

GS:mac