Dell's recall of 4.1 million fire-prone laptop batteries takes the heat off the company for now, but a former Dell technician says Dell has known about the problem for more than two years.
Robert Day, Dell's lead acoustic technician from 1997-2005, said the computer company received hundreds of laptops that were charred or melted as a result of the defective battery, which Dell is now recalling.
Day shared hundreds of photos of laptops with ConsumerAffairs.Com that he downloaded prior to leaving the company in January 2005. His lab was next to the Product Safety Investigations lab (PSI).
Day says Dell tried to hide the problem from the public for years. "They didn't want anyone to know how serious of a problem it was," Day said.