Dell pulls OS fix for handhelds

Dell temporarily pulled from its Web site an operating system fix for its Axim X5 handhelds after some people used the patch to do unauthorized upgrades from older versions of the OS. The Round Rock, Texas-based company began offering the patch Wednesday and pulled it later that day because people were hacking the patch and using it to upgrade handhelds that run Microsoft Pocket PC 2002 to Windows Mobile 2003 software for Pocket PC, the latest version of Microsoft's handheld operating system, according to Dell spokesman Jess Blackburn. The patch was meant to fix performance problems that Axim owners were experiencing with new devices installed with Windows Mobile 2003.

"We're looking to develop a more secure way of getting the fix to Axim owners and to prevent the unauthorized use of the fix," Blackburn said. The company is exploring ways to distribute the patch to only those affected by the performance issues. The patch will be offered on CD in two to three weeks.

Starting next week, the company will offer consumers a $29 CD, which will allow them to upgrade devices that use the Pocket PC 2002 OS to the latest version of the operating system. The company updated its Axim X5 handhelds with the Windows Mobile 2003 software in late June to offer new features and improve performance. But the upgrade backfired due to a glitch that actually slowed the handheld's performance.

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