Dell to replace wonky keyboards

Dell has offered to replace the keyboards on a recent batch of Vostro laptops, which had the keys in the wrong places.

The problem was flagged by blogger Jake Gordon who pointed out that his Z key had been shifted too far to the right by an enlarged shift key, meaning that instead of appearing beneath A and S it sat beneath S and D instead, causing a fair old headache for the touch typists among us.

"There is no way to say it... we made a mistake and want to apologise to affected customers," Bill Bivin, Dell's laptop liaison admits on the Direct2Dell blog.

"Here's what we're going to do: we plan to contact all affected customers, beginning today. All affected customers will receive an updated keyboard. They will have two options: we can send the keyboard and required BIOS update directly to them, or they can choose to have a field technician replace the keyboard onsite."

The company is also planning to post a video walkthrough for those customers looking to adjust the keyboard themselves.

News Source: PC Pro

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12 Comments

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Im waiting for someone to sue because they have a windows/start key on their keyboard, and well if they arent using windows who knows the confusion that could cause! :rolleyes:

At least they admitted fault but this is ridiculous!

(Dessimat0r said @ #3)
Couldn't people just pry off the key caps and put them in the correct place, then apply the BIOS update?

Not the most fun thing to do on a laptop... easy as heck on desktop keyboards... but on laptops with the structure under the key would be hard for most people

(neufuse said @ #3.1)

Not the most fun thing to do on a laptop... easy as heck on desktop keyboards... but on laptops with the structure under the key would be hard for most people

Oh tell me about it.. It was a right task when I took my enter key off. It was sticking down to the material beneath the key so it felt weird on release.. so to clean it I had to take it off. What a pain it was to get it back on!

On my XPS here it looks like they went for a shorter shift key instead of moving the slash key.

(strekship said @ #2.1)
Maybe I'm blind, but those shift keys look to be the exact same size.

There was a key between the Z and shift, it has been moved over, and basically the bios update will update to the new layout.

(Deathray said @ #2.2)

There was a key between the Z and shift, it has been moved over, and basically the bios update will update to the new layout.

But the article says it was an oversized shift key.

(kraized said @ #1)
Keys in the wrong places? I've heard it all now. :rolleyes:


Well its not like it wasn't in QWERTY standard order... just one key was too large... I use to have IBM Thinkpads with a smiliar thing where the enter key was larger then normal and shifted the L key to far to the left... not an uncommon problem on laptops when trying to cram keys or make certain keys stand out