Delta's 19,000 flight attendants to use Nokia Lumia 820s

If you are on a Delta flight in the near future, you will likely see the flight attendants using a Nokia Lumia 820 on board. Today, Microsoft and Delta announced that the airline's 19,000 flight attendants will be using the Windows Phone 8 smartphone to handle on-board purchases as well as other functions.

Delta's press release states that the Lumia 820 will be used to process customer purchases such as upgrades to their Economy Comfort seating. A Microsoft blog post says that the devices will also be used by the attendants to get connecting gate updates, passenger manifestos, and more. Microsoft states:

The unique Windows Phone Live Tiles provide the latest information at a glance, including local weather details and flight tracking information from the Delta Fly app. In addition, flight attendants are more connected and productive with Microsoft Office integration and linked email inboxes.

The Nokia Lumia 820 smartphones will run on a system that is based on Microsoft Dynamics for Retail and all of the devices are managed at Delta’s Atlanta headquarters. Microsoft says this system will make it "much easier to validate transactions, which will dramatically speed up in-flight processes."

Source: Delta and Microsoft | Image via Delta

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45 Comments

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Girlfriend has an 820, and for the price it is an amazing device. All the same internals as the 920 just a lower res screen and removable battery.

Yeah, I have to support it at work, it is so frustrating sometimes! Just saw the name and recoiled instinctively. I don't know if any alternatives are better though

I'm jealous of your experience! Around quarterly closing times we are constantly dealing with problems. I'm just thankful I'm not the main point of contact for that software in our company.

I rarely see people purchase items on flights anymore. Especially when airline companies nickle and dime you for everything now. Secondly, quote from the article, "Microsoft says this system will make it "much easier to validate transactions, which will dramatically speed up in-flight processes." I usually see flight attendants chit chatting in their special sections with plenty of time on their hands.

JHBrown said,
I rarely see people purchase items on flights anymore. Especially when airline companies nickle and dime you for everything now. Secondly, quote from the article, "Microsoft says this system will make it "much easier to validate transactions, which will dramatically speed up in-flight processes." I usually see flight attendants chit chatting in their special sections with plenty of time on their hands.
I fly quite a bit and I see them using their handheld devices all the time. So what is your point again?

DBrandUSA said,
I fly quite a bit and I see them using their handheld devices all the time. So what is your point again?
That was not my argument. What was your point again? The article states that this phone will help with all the "many" in flight transactions. They sure have a lot downtime while in the sky to be so busy with all of these transactions. I can guarantee you I fly more than you do and most of the time flight attendants are not pressed for time. In fact, I fly so often, I've hung out with a few captains, a couple who are now friends because of our connections in the Air Force, and many hot attendants over the years.

JHBrown said,
I fly so often, I've hung out with... many hot attendants over the years.

I would not consider your continued harassment against female airline employees as an objective argument opposing the statements Microsoft shared. Airline employees are also responsible for assisting with connecting flights (relayed requests with pilots), luggage issues, in-flight options (headphones, entertainment systems, basic food/drink and first-class meal services, alcohol purchases, seating/upgrades), and all of those pesky safety policies and passenger complaints... not to mention their business tasks like flight schedules, flight routing (in prep for their next flight), friends/family flights, timesheets/policies/etc.

So... how exactly would using handheld devices NOT help the pilots and flight crew?!

Nas said,

I would not consider your continued harassment against female airline employees as an objective argument opposing the statements Microsoft shared. Airline employees are also responsible for assisting with connecting flights (relayed requests with pilots), luggage issues, in-flight options (headphones, entertainment systems, basic food/drink and first-class meal services, alcohol purchases, seating/upgrades), and all of those pesky safety policies and passenger complaints... not to mention their business tasks like flight schedules, flight routing (in prep for their next flight), friends/family flights, timesheets/policies/etc.

So... how exactly would using handheld devices NOT help the pilots and flight crew?!

Female harassment? They are people also and after a 6-8 hour flight they to need to unwind. Its against the law now to go out with flight attendants? Nothing wrong with having drinks and dinner with a flight attendant. Secondly, no where in my post did I say that using a handheld device not helpful. Lets re-read my post.

JHBrown said,
Lets re-read my post.

OK. Let's start,
JHBrown said,
They sure have a lot downtime while in the sky to be so busy with all of these transactions. I can guarantee you I fly more than you do and most of the time flight attendants are not pressed for time. In fact, I fly so often, I've hung out with a few captains, a couple who are now friends because of our connections in the Air Force, and many hot attendants over the years.

You're awesome. You fly so much that you are the authority to all things air travel, eh? No, not quite. Flirting or chatting up or rubbing shoulders with off-the-clock workers does NOT make you an authority of their on-the-clock business... it does NOT make you an "insider" to the industry or any particular airline, either.
JHBrown said,
Secondly, quote from the article, "Microsoft says this system will make it "much easier to validate transactions, which will dramatically speed up in-flight processes." I usually see flight attendants chit chatting in their special sections with plenty of time on their hands.

You have presented an argument against the adoption of using new handheld devices since nobody ever has in-flight issues which need to be addressed, and when they do the flight attendants have plenty of time to figure it out -- regardless of how accurate their responses to the in-flight processes may be.

Pursuant to your initial statements claiming to be an insider (for anyone reading between the lines), and your second argument that flight attendants have plenty of time and, thus, don't need new handheld devices, it is clear that you are a troll.

I rest my case. Thank you. Good night.

AWilliams87 said,
A lot of them are probably upset managment didn't go with iPhones.

Right, because the iPhone would have been more productive?

this is not a windows phone device! it is a phone with custom MS OS. They are not going to be using them for personal stuff or to run other Apps.

so you iPhone comment is completely irrelevant.

panacea said,
this is not a windows phone device! it is a phone with custom MS OS.

Where did you get that impression from? Read the blog entry:

blog said,
Because the devices are running Windows Phone 8, they can integrate seamlessly with back-end software and services on the Windows 8 platform.

The key thing is that it runs standard WP8 OS which already supports their usage and security scenarios. It supports company apps which are deployed from your own network and once it's stolen it's remotely wiped.

panacea said,
this is not a windows phone device! it is a phone with custom MS OS. They are not going to be using them for personal stuff or to run other Apps.

so you iPhone comment is completely irrelevant.


What a strange comment.

panacea said,
this is not a windows phone device! it is a phone with custom MS OS. They are not going to be using them for personal stuff or to run other Apps.

so you iPhone comment is completely irrelevant.


it is windows phone which has a custom application probably locked the app so it doesn't get out of app or anything. It is awesome though.

I assume the flight has to have Internet access for that to work. Their "economy comfort seat" thing is suck a scam. $15 to sit closer to the front on the aisle or window. Same size seat.

The seats are the same size. They just charge you extra for what they think are seats people like. It's usually in front of the wing on the window and aisle. A lot of them are nickel and diming now to try to have the lowest ticket price on Internet searches.

With up-to-the-minute information at their fingertips, consumers today are savvier and more demanding than ever. They want the best deal, the best experience and a real relationship with their favorite companies.

The airline will use them to run credit cards for flyers who want to buy food, upgrade their seat, rent headsets, and make other in-flight purchases.

Customers don't want that. You shouldn't have to pay to get food, headsets, "upgrade" their seat to aisle. These should all be free like they are on much, much better airlines.

Rosyna said,

Customers don't want that. You shouldn't have to pay to get food, headsets, "upgrade" their seat to aisle. These should all be free like they are on much, much better airlines.

They used to be until the Internet came around and people started picking their flights by the cheapest ticket price in a search. Now if you include all that in your base price, you won't get any buyers.

Spicoli said,
I assume the flight has to have Internet access for that to work. Their "economy comfort seat" thing is suck a scam. $15 to sit closer to the front on the aisle or window. Same size seat.
The seat itself is the same size, however it has far more legroom and can recline a few degrees more. It also includes complimentary alcohol beverages on some flights. Currently, the EC seat upgrade must be purchased at check in or at the gate, this will now allow you to purchase an available upgrade in flight.

I would agree with you if the battery compartment was easy to access.
You probably already know that the 820 cover is not designed to be opened repeatedly. There is not easy way to open it aside from prying the corner and then progressively slide the body out.

Drewidian said,
I believe it is an 820 as stated in the article. It looks like it might have a case on it.

He's talking about the scanner. Like SquareCard and PayPal, you know?