Fears over online banking checks

Complicated security checks could be undermining confidence in online banking, warn experts. Security extras such as number fobs, card readers and password checks might make consumers more wary of net bank websites, they fear. The warning comes as research shows how phishing gangs are targeting attempts to grab customer login details. But the UK body overseeing net banking says figures show criminals are getting away with less from online accounts. In a bid to beat the bad guys many banks have added extra security checks to the login name and password typically used to get access to an account. Some, such as Lloyds, have trialled number generating key fobs and Barclays is trialling chip and pin card readers. Others have tried systems that check a customers PC and then ask that person to select which image they chose from a set they were shown previously.

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Simplicity is the key... My bank requires a 9 digit number as a username, and my set password. Then I'm asked for 3 letters from my "memorable information", this is always random, e.g. letters 2, 6, and 9.

I think this is perfect, anything else and it'd be overkill!

This is funny though.... To log into my workplace from home, I need my domain username and password, then, my pin number, followed by a number generated from a crypto card (keyring thing with a button and a screen!). Hardcore.

The place I work added an extra set of questions that are randomly asked when trasactions are made... boy were there complaints.

It seems like the more you help people, there more they hate it. I guess it because we're treating everyone as if they have been hacked, or as if they have lax security on their home PC.

Oh well, card readers are on their way soon.

So here's what people have to do to register, log in and and make transfers.

# register with name and address, and account details. Receive a customer number online.
# also decide on three pieces of memorable data
# wait for passnumber to arrive in the post.

# Log in using customer number
# Enter one of the three pieces of memorable data
# enter 3 random digits from their passnumber

# first use : Answer 5 questions from a selection of about 15 personal quesitons.

# When carrying out a transfer
# Possibly answer 1 of the 5 questions.
# Possibly have to use a handset card reader, using their atm card, and enter a random number from the handset

... it's a little bit overkill.

If you're the type of person that will be phished, then you're going to get phished. Adding more and more data, doesn't decrease the chances of by much. All it does is ruin the experience for everyone else.

people prefer simplicity. Take a look at different market of security for a sec. Kaspersky 7, great AV software. Small easy to use and understand and obstructive to normal PC use. Security needs to be exactly like that. When banks start telling the casual PC user not geeks like neowinians to check their SSL and answer questions just to transfer money or pay somebody of course they are not going to like it. Would you like to walk into a bank and to deposit money they need to ask you questions about yourself and ask to see your documented birthmark etc for security i'm sure you just throw a huff and walk out cause of them screwing around. All you want is to put money in bank or pay someone and have it secure and protected nothing more though you may want to make people safe think outside the box with something that's simple like Rabo bank done.