New York City's government is one of the few that understands how useful day-to-day technology can be when it comes to crime-fighting efforts and public service. While reporting a crime in progress, NYC crime witnesses will soon be able to include video, pictures and text messages as a part of their 911 call. This data can not only be used to provide further information during, but can also be used as evidence after the crime. Uploading media of non-emergency problems, including city life and municipal services, to an existing 311 information and complaint call center will also be possible.
"This year, we'll begin a revolutionary innovation in crime-fighting: Equipping 911 call centers to receive digital images and videos New Yorkers send from cell phones and computers something no other city in the world is doing. If you see a crime in progress or a dangerous building condition you'll be able to transmit images to 911, or online to NYC.GOV," said Mayor Michael Bloomberg this week at the NYC College of Technology in Brooklyn.
Avaya Government Solutions Director Guy Clinch points out that video and pictures can improve communications between citizens and police, who normally communicate through dispatchers. As well, public servants can make an improved assessment of a situation before arriving at the scene. It is currently unclear when and how much is necessary to put the plan into action.
News source: InformationWeek