First Microsoft Surface shipments won't be delayed in Canada and UK

Residents of the US and Canada who quickly ordered a Surface tablet from the Microsoft Store were mistakenly sent an email saying their shipment would be delayed beyond October 26th, according to a new Microsoft statement.

Neowin reader TheCyberKnight sent us a note earlier this weekend stating:

I just received an email from the Microsoft Store stating that my Surface order has been pushed for delivery by November 2nd. For the record, my order was done within the first 30 minutes of availability. Not fun.

Engadget reported that other Canadian and UK residents have also received similar emails from Microsoft informing them their early orders for the Surface tablet won't actually ship until November 2nd. However, the website has since received a statement from Microsoft, which says:

Unfortunately, an incorrect email was sent to several of our international customers who pre-ordered Surface from the Microsoft Online Store in the past week. All customers should expect their devices by the original date given when orders were placed. Microsoft is following up with customers to confirm their original shipping date remains unchanged, and we apologize for any inconvenience caused.

As we have posted before, all versions of the Surface tablet are on back order on the Microsoft Store website for US customers, although the company plans to have them on sale in its many permanent and temporary Microsoft Store locations on October 26th.

Source: Engadget | Image via Microsoft

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12 Comments

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I also received the 'updated' email last night saying the first one was a mistake. My order page on the web still says 2/11 though.
I guess I shall wait and see. A few days isn't going to hurt anyway

I too got the email stating the previous one was sent in error.

The order status on the website still shows the 2nd November though... so who knows what's going on

I just received the follow-up email from MS:


Dear jakem1,

Thanks for recent order from Microsoft (Order# 1234567890).

Due to an internal processing issue, we mistakenly sent you an email indicating the shipment date for your order had changed. That email was incorrect. Your expected shipping date has not changed.

We're sorry for the confusion our error may have caused. If you have any questions or concerns, please call us at 0800 026 0329 and reference Order# 1234567890 and one of our agents will be happy to assist you.

Thanks for shopping at Microsoft.

The english is a bit poor but it's good to see that they sent out the correction relatively promptly.

i got an email saying that it was going to be delayed but just now got another email saying that is still on track for the original ship date:

-------------------------------------------------------------------------
10/20/2012

Dear Mr. (super aswume),

Thanks for recent order from Microsoft (Order# 0000000000).

Due to an internal processing issue, we mistakenly sent you an email indicating the shipment date for your order had changed. That email was incorrect. Your expected shipping date has not changed.

We're sorry for the confusion our error may have caused. If you have any questions or concerns, please call us at 1-877-696-7786 and reference Order# 000000000 and one of our agents will be happy to assist you.

Thanks for shopping at Microsoft.

---------------------------------------------------------------------------------------------------------

I ordered mine when it still said delivered by the 30th, but the "delayed" email was sent only 3 hours later. I hope I'm still in the on-time delivery group.

I imagine the online Microsoft store is just the office in Reading and interns are in charge.

I think they really messed up the pre orders. Lack of touch cover colours, you only get white or black now. The stand alone 32GB version is sold out so your stuck with the black bundle and even then if you want the 64GB with a different colour you have to buy one on top of the bundle. Stupid.

Every model should be made available with every touch cover colour and without.

WooHoo!!! said,
I imagine the online Microsoft store is just the office in Reading and interns are in charge.

I think they really messed up the pre orders. Lack of touch cover colours, you only get white or black now. The stand alone 32GB version is sold out so your stuck with the black bundle and even then if you want the 64GB with a different colour you have to buy one on top of the bundle. Stupid.

Every model should be made available with every touch cover colour and without.

I wouldn't necessarily say that they messed up the pre-orders but it is strange that they have only offered the white and cyan covers in the UK while countries like Australia have all the colours to choose from.

DClark said,
I was one of them. Man did I bitch all over this site about it.

Seriously? You bitched because it was going to be one week later?
Well I probably would have done it too.

Renvy said,

Seriously? You bitched because it was going to be one week later?
Well I probably would have done it too.

first world problems and all that. then again, if it was me, i'd have probably been slightly ****ed too.