Further iOS 5 issues as "Error 3200" trends worldwide

The long wait for iOS 5 ended yesterday, as Apple opened up its servers to the masses eager to get their paws on the latest version of the company’s mobile operating system. For many users, the process of downloading and installing the update onto iPhones, iPads and iPods has been flawless – but for a significant number of users, the experience has been far from painless.

As we reported yesterday, many users have been receiving the message “an internal error occurred”, along with the accompanying error code 3200. So widespread is this problem, it seems, that “Error 3200” is now trending worldwide on Twitter, as users struggle to download the update from Apple’s servers, which are evidently failing to keep up with the enormous demand.

But in addition to these simple server issues, users across the web are reporting – in considerable numbers – other problems that they’re experiencing with the updates. The following is a selection of issues that have been reported by users on numerous sites, including Mashable, Engadget, MacRumors, Cult of Mac, AppleInsider, TechCrunch (and of course, Twitter) and many more:

Apps, music, settings… gone. A particularly common complaint among those who have experienced issues with their iOS 5 update is that some or all of their apps have failed to restore during the update process, and in some cases, this has happened in spite of the update apparently spending a considerable amount of time claiming to be restoring apps. Some users are also reporting issues with being able to access music on their devices; music is either wiped and doesn’t sync properly, or syncs but isn’t accessible.

App folders removed. A vast number of users reports that their carefully curated app folders have been removed, and their apps are suddenly all over the place and disorganised.

Apps can’t be reinstalled. A less common, but still widely reported, issue is that when trying to sync apps from iTunes back-ups, the process either fails or goes through the motions without generating any errors, but doesn’t actually reinstall the apps as expected.

Contacts, messages and/or photos lost. Whether as a result of a failed back-up before the update or a failed restore, there are widespread reports of users having lost some or all of their generated content and data. In some cases, users have been able to restore photos but not messages; contacts and messages, but not photos; some photos but not all of them… If users were simply reporting that their phones had wiped all of their data without hope of restoration, it would be easy to write this off as the users' failure to back up their devices when prompted before the update, but the inconsistency of which data are lost and which are restored appears to make the cause of these failures less clear-cut than just 'user error'.

Various other issues have been reported, but not in sufficient numbers to support broad trends that might indicate widespread problems for large groups of users or devices.

Still, before we get too carried away with 'failures' and exaggerating the extent of the problems described, it’s definitely fair to say that the issues outlined above do not represent the experience that every user has encountered in installing iOS 5; indeed, a vast number of users have reported no problems at all on the sites mentioned above, and a great many users have complimented the flawlessness and simplicity of the process. But the fact that so many users have experienced issues – whether “Error 3200” when trying to download the installation files, or more frustrating problems such as those described in this article – is certainly worthy of note.

Indeed, it’s perhaps telling that in a poll currently running on Engadget, less than 19% of respondents indicated that they’d had a problem-free experience in installing iOS 5 to their devices. Amusingly, the largest share of the vote (currently 24%) goes to the option “What’s an iPhone? My Mango update went just fine, thanks”, a nod to the smooth and uncomplicated experience that Windows Phone users have so far experienced in downloading their latest major OS update.

In fact, it’s worth noting that in among the numerous complaints from frustrated iDevice users across the web, many have complained that Apple has seemed unprepared for the level of demand that the iOS 5 update has elicited. While some have pointed out that this kind of thing happens every time Apple pushes out a major update on this scale, others have responded that Apple should consider staggering its updates, rather than pushing them out to everyone in one go – just as Microsoft does with its Windows Phone updates.

Given the scale of disruption that many of its customers have been forced to endure, this could be one area where Apple might take a leaf out of Microsoft’s book. On the other hand, though, perhaps Apple will simply tell its customers, “You’re downloading it wrong..."

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I downloaded mine from a third party site backed my 3gs up and restored to iOS 5 and then it asked if i wanted to restore from backup. Worked perfect didnt lose a thing and no errors

5 iOS devices all updated fine here. 2 of which were on the beta so more of an issue that iTunes didn't think it needed an upgrade.

dotf said,
I thought iOS update installs OTA?

What is my backup target if I choose to update OTA?


iOS for iPhones, iPods, and iPads hasn't been able to do OTA updates until now (iOS 5). You can still use iTunes as your backup target (via cable or WiFi Sync) or choose to backup to iCloud.

the only downside I've got, was all my apps smeared all over, even the folders were eliminated and all 150+ apps out of order...

The only problem I had was download speeds were at a near trickle last night. Other than that everything is working great!

Anyone for Blackberry and Apple crumble?

I got the error on my iPod gen 3 last night but I just left iTunes to it without any intervention. It took a few hours but the update completed and all settings/files/music/apps/photos are intact.

It's funny reading all the tweets about 'imessenger' a rather rubbish third party app that many people are downloading assuming it to be 'imessage' and not quite understand.

It's not doing apple's reputation much good as a lot of people don't understand. Maybe they should have put a tutorial page in once it updated to iOS5?

This happened to me. I didn't even notice until this morning when I looked at my texts, and they were all from just phone numbers, no names. Before I raged though, I found something online that helped. Pretty much, you just go into your iCloud settings and turn everything off. Your iCloud should say "inactive" when you go back to the main settings window. Then, restart iTunes and sync. After I did that, all of my contacts popped up again. I turned everything back on, and it's been fine since.

I'm not really mad. This OS has some pretty significant changes, and there are bound to be bugs. It seems like everything so far can be fixed pretty easily, so I can't really complain.

<flame suit> No issues here upgrading my android phone/tablet with new rom's/android os's...*whistle* </flame suit>

sarcasm aside...

Seems like Apple has been having a lot of issues in the last couple years with releasing stuff that works.. First Iphone 4 antenna, then case issues with the 4S, not backup/restore issues with ios5....maybe they should QC stuff better before sending it out the door?

'Tis funny how many people have problems with this upgrade. Mine went quite smoothly, except for app folders which dissapeared. But thats not an issue for me since it took few minutes to resort things again.

eilegz said,
so karma its a bitch, making fun of blackberry users now they got a issue on their own...
Not sure this is really comparable, though. For RIM, the outage practically crippled the phones. Here, it's just a minor inconvenience.

There's no way anyone can lose all of their data if they're performing at least one backup before the upgrade. I upgraded my iPhone 3GS and iPad without incident. And, if for some reason you do a restore, you can just restore from the backup before the upgrade. That will put all your apps in the right folders as well.

Last update I lost my ringtones, this update my apps failed to sync along with app folders. I'll play with it tonight and see if I can get the app folders back by syncing the apps and then restoring the backup again. Cross my fingers.

Went fine for me. I decided to use the Shift-Restore method instead of the update. Downloaded the firmware, backed up my iPad, Shift-Restore and browsed for the firmware, selected it, upgraded, ran through the little setup, restored from backup, synced my apps. Everything works.

Did the same thing and it went flawless. iCloud works very good.!

RangerLG said,
Went fine for me. I decided to use the Shift-Restore method instead of the update. Downloaded the firmware, backed up my iPad, Shift-Restore and browsed for the firmware, selected it, upgraded, ran through the little setup, restored from backup, synced my apps. Everything works.

i didn't have any issues. i downloaded itunes 10.5 synched... did a backup. Then i upgraded to ios5 by downloading the ipsw seperately and then"restoring" after it asked right away if i wanted to restore from a previous backup.. i chose the latest one and you see as your apps get restored on you phone.

everything is there. no issues

MS has the same issues with SPs for Windows. No way to test every device and there will be issues. Only a problem if the issues greatly outweigh the people who are not having issues.

And if anyone is losing data and didnt do a BACKUP before they applied iOS 5, then that is your problem. Whenever I update my phone, or computer, I always backup my data.

techbeck said,
MS has the same issues with SPs for Windows. No way to test every device and there will be issues. Only a problem if the issues greatly outweigh the people who are not having issues.

And if anyone is losing data and didnt do a BACKUP before they applied iOS 5, then that is your problem. Whenever I update my phone, or computer, I always backup my data.

Don't drag MS into this. Apple have like 8 devices capable of recieving this update with about 40 variations in internal hardware. To equate this simplicity to the complexity of a world where the software vendor encourages you to create your own configuration is daft; and completely untrue.

I have NEVER had a problem recieving an update from MS, yet EVERY Apple update has a statistically relevant portion of their customer base having some sort of problem just receiving the bits.

It's no wonder Apple turned to Amazon and Microsoft to make iCloud work. Let's hope Apple can move their authentication system to a more scalable solution like iCloud.

with a huge update or upgrade like this one would expect it to not be perfect. just do a hard reset if it backups your stuff first. let the software do its work and all will not be lost. patience is the key. once it completes it job you will have an option to give a whole new install without your settings, and such but if it backed up your stuff successfully you will have another option to revert back to your backup. just let it do it's job. it only take a few minutes anyhow.

This is why im happy buying a windows phone with cloud sync built in when it launched and not added in halfway through

Lachlan said,
This is why im happy buying a windows phone with cloud sync built in when it launched and not added in halfway through

+1

Exactly, people say that Windows Phone lacks a killer feature but I think that cloud sync, in this case at least, IS a killer feature.

well... 2 out of 3 updates worked out. 2 ipods were quick and easy all was restored. However my Ipad2 failed at the restore and lost just about everything. then to make matters worse when I plugged my ipad back in... it created a new backup of the bare bones system... so my original backup was lost. Only took about an hour to get everything back to how i had it but this process was rather annoying.

I didn't wait for the official one to be released, i dl'd it from another site sooner. I used shift+restore to choose the ipsw file and it updated fine, just make sure that if you have your cable connected to a dedicated usb port, not the addon ones for your case, or keyboard. Once the ios was installed it didnt take much to restore the apps, contacts, and ringtones. (i love being able to change my txt tone finally! thank god, plus the ringtone store<3)

Well, I'm 0 for 2...after having to reinstall all my apps and music on my iPod Touch I tried updating my iPad2....the update bricked the iPad and now I have to reinstall everything on it. Apple really dropped the ball on this update.

Sorry, couldn't resist!

Error 3200....I thought Apple liked to keep things simple and elegant? They don't want to confuse users with "useless error codes"!

The Dark Knight said,
Sorry, couldn't resist!

Error 3200....I thought Apple liked to keep things simple and elegant? They don't want to confuse users with "useless error codes"!

The WP7 Marketplace b00b error is quite confusing and amusing at the same time!!!

tmaxxtigger said,
No problems here with 6 devices in all.
Same. 5 devices and an Apple TV in this house. No issues with any of them.

Got the iPhone to IOS5 fine now, everything restored... including music. Good times.
Trying to update my iPad when it goes to back everything up i get an error (-5000) and says it can't back it up. I can continue with the update but lose all my data. I can backup manually the usual way... so i might have to restore it and update it that way.

IOS5 update "bricked" my iPhone 4 this morning. It's my work phone and only has a handful of applications installed and was running the previously most current version of IOS (4.3.5). I had to boot into the recovery mode and run restore to fix it.

FFS Apple... I've managed to do every update to my Android phone without incident, over the air AND kept all my data thanks to the SD Card.. how can the iPhone upgrade experience be so painful?!

Chicane-UK said,
IOS5 update "bricked" my iPhone 4 this morning. It's my work phone and only has a handful of applications installed and was running the previously most current version of IOS (4.3.5). I had to boot into the recovery mode and run restore to fix it.

FFS Apple... I've managed to do every update to my Android phone without incident, over the air AND kept all my data thanks to the SD Card.. how can the iPhone upgrade experience be so painful?!

This is one of the reasons I ditched iPhone and went Android. I am never looking back after this mess.

I had the download issue but then i just got a direct link to it and downloaded it through the browser and copied it to the correct folder where the update usually downloads to through iTunes and then updated it that way.

I did get the app restoring problem it was actually restoring them but it put them on a separate page which i didn't see, so i thought it was being really slow haha. Now i'm just completing the restore now. This is all through the cable.

I updated and it showed all my apps etc, after a few seconds with a swirly arrow at the top all the apps dissapeared and my phone was blank.

Dinggus said,
I'm having an issue with being able to activate without a SIM card.
You'll need to hacktivate it - check blog.iphone-dev.org, there's some stuff on there that I believe will do this for iOS 5.

I've installed every IOS5 beta on an ipad2 and an iPod touch 3g and 4g and never had this problem.

I installed the IOS5 Final/GM also without any problem whatsoever on all three devices too.

It's pretty simple, run a backup. Then either upgrade or do a restore and when it asks either setup as new phone or restore from backup. Restore from backup and all your apps will be in their folders and it will put back the music. simples

not sure what people are doing but things went on smoothly on my iPhone 4, iPad, and iPad 2! not a single glitch.

btw how come people report loosing their data or apps? don't you backup you device via iTunes??? You can always do a restore after the update to get all your data there if for soem reason it did not work at first.

parisp said,
not sure what people are doing but things went on smoothly on my iPhone 4, iPad, and iPad 2! not a single glitch.

btw how come people report loosing their data or apps? don't you backup you device via iTunes??? You can always do a restore after the update to get all your data there if for soem reason it did not work at first.


Asking myself the same question, is it really that hard to choose to set up as existing device after the update? Heck this time the option to restore data from a backup on the computer would have even showed on the device if they unplugged and started using directly...

Funny, it went smooth here, nothing lost. I'm unsure what's going on there.

Well besides Error 3002 which is a server load issue.

Northgrove said,
Funny, it went smooth here, nothing lost. I'm unsure what's going on there.

Well besides Error 3002 which is a server load issue.

I had no problems with the update either. Lots of people on my Twitter feed were having problems though.

This is why i always wait at least a month after new software is released before upgrading. I let others deal with the errors and bugs.

WarioTBH said,
This is why i always wait at least a month after new software is released before upgrading. I let others deal with the errors and bugs.

I get the feeling Apple rushed this out the door again.

AIMS said,

I get the feeling Apple rushed this out the door again.


This has been a common problem since the iOS 4.2 days I wonder what's wrong. iOS 4.0 and 4.1 were pretty smooth.

AIMS said,

I get the feeling Apple rushed this out the door again.


I wouldn't class several months of testing as "rushed"... wasn't there like 7 betas or something? Also lets not forget that the new iPhone, and therefore iOS 5, is actually months behind the usual release schedule. The delay is rumoured to be hardware related, so they've actually had much longer to get this release right than in previous years.

Had you used Android, you would have backed up all of your photos and music as if it was a USB flash drive but nooooooo, you want a fully automated system that does everything for you. What do you do now when things don't work? This is what happens when you are not in control of your own device... when you rely on a third party tool to do the work for you.

rwx said,
Had you used Android, you would have backed up all of your photos and music as if it was a USB flash drive but nooooooo, you want a fully automated system that does everything for you. What do you do now when things don't work? This is what happens when you are not in control of your own device... when you rely on a third party tool to do the work for you.

You're free to back up photos and music on a USB stick when using iPhones too. Music from iTunes can be backed up (they're no longer DRM'ed), and photos aren't even stored in iTunes.

rwx said,
Had you used Android, you would have backed up all of your photos and music as if it was a USB flash drive but nooooooo, you want a fully automated system that does everything for you. What do you do now when things don't work? This is what happens when you are not in control of your own device... when you rely on a third party tool to do the work for you.

I dislike the way apple do their updates, why the hell must i reflash the whole OS!!! Then resync my backups etc...... It's a crazy process which takes far to long and causes headaches. As every update is going to be massive!

AIMS said,

I dislike the way apple do their updates, why the hell must i reflash the whole OS!!! Then resync my backups etc...... It's a crazy process which takes far to long and causes headaches. As every update is going to be massive!

That has been fixed in iOS 5, going forward it will now be incremental OTA updates (I beleive?) so should be much better.

As for the updating issues people been having, had no problems updating my iPod touch 4G to iOS 5, went smooth as butter and everything copied across and works just fine.

rwx said,
Had you used Android, you would have backed up all of your photos and music as if it was a USB flash drive but nooooooo, you want a fully automated system that does everything for you. What do you do now when things don't work? This is what happens when you are not in control of your own device... when you rely on a third party tool to do the work for you.

And had they been using Windows Phone, their phone's precious memories (pictures, videos, contacts, etc.) would have been backed up in "the cloud" (that's online for you buzz-word folks)... and the backup probably would have, you know... worked. blah blah blah...

No use trolling, these isheep are the most stubborn group of them all

Northgrove said,

You're free to back up photos and music on a USB stick when using iPhones too. Music from iTunes can be backed up (they're no longer DRM'ed), and photos aren't even stored in iTunes.

He's talking about the phone being a USB drive not backing up to a USB drive...

Chsoriano said,

And had they been using Windows Phone, their phone's precious memories (pictures, videos, contacts, etc.) would have been backed up in "the cloud" (that's online for you buzz-word folks)... and the backup probably would have, you know... worked. blah blah blah...

No use trolling, these isheep are the most stubborn group of them all


And so will iOS 5 now or on your computer if you'd want to...
I don't get how people fail at updating and keeping the data, I've been using iOS since 2.2.x and not once have an update ended in any data loss for me...

With the iOS stuff not syncing applications. I had that issue. I then plugged the iPod Touch back in to sync it with my computer, and everything synced across fine... apps wise... although I am now having trouble with my music on it >.<

LOL Expected better from Apple TBH. Why should something trash my layout and customizations. This caused hell with the company IPAD. Thanks Apple, really thanks for screwing me around.

Ahh well hugs my HD7 running Mango with no issues ^_^

AIMS said,
LOL Expected better from Apple TBH. Why should something trash my layout and customizations. This caused hell with the company IPAD. Thanks Apple, really thanks for screwing me around.
Not their fault, you are they one who obviously failed to tell itunes to set the device up with your old settings. I did a complete restore of both my device instead of just updating and even then all my apps and data are there organized the same way...

Ahh well hugs my HD7 running Mango with no issues ^_^

App folders removed. A vast number of users reports that their carefully curated app folders have been removed, and their apps are suddenly all over the place and disorganised.

I can confirm the above issue on my iPad 2. I had all my apps nicely stored in folders all on a single home screen. Now I have 7 home screens and everything is a disorganised mess. Not impressed.

This after attempting the iOS 5 upgrade about 15-20 times, before it finally went through.

T1Famous said,
Fully updated now, lost all of my apps, music, pictures and videos

So why didn't you choose to set it up as your existing device?
Right-click the device in itunes and select "restore from backup..." select the last one for your device made before the update and it all will be back.

zoonyx said,
To be fair, updating all 9 windows phones at the same time should be easy.

har har very funny /s

zoonyx said,

It's impossible to not be a troll with over sensitive cry babies such as yourself

Well, as a WP7 user, I won't sink to the level of this troll. I'll just say it's unfortunate you guys are having issues, I hope they get resolved soon.

Not had any problems with iOS like that but iTunes 10.5 keeps on hanging and I have to close it from the task manager. Now it wont even last 30 seconds before hanging.

I've tried re-installation and opening it with a new profile, same problem.

wivelden said,
Surely with the new update system in iOS5 this wont happen again as the updates will be smaller in size?

Well the main issue has been the amount of people sending verification requests to Apples server, it got swamped by requests, a smaller update wouldn't be any different if the same amount of people where trying to update...

That's because iTunes is retarded. To properly restore from a backup:

- Update your phone, restore from backup. This will only restore built-in settings.
- Sync all your apps as you normally would.
- Once the apps are on there, right click the phone, choose "Restore from Backup…" and restore from backup again. This will apply the backed up settings for all the apps.

It's stupid, but it works.

iKenndac said,
That's because iTunes is retarded. To properly restore from a backup:

- Update your phone, restore from backup. This will only restore built-in settings.
- Sync all your apps as you normally would.
- Once the apps are on there, right click the phone, choose "Restore from Backup…" and restore from backup again. This will apply the backed up settings for all the apps.

It's stupid, but it works.


Yes, that's similar to how I did when installing the iOS 5 GM to preserve everything from earlier and it worked well.

iKenndac said,
That's because iTunes is retarded. To properly restore from a backup:

- Update your phone, restore from backup. This will only restore built-in settings.
- Sync all your apps as you normally would.
- Once the apps are on there, right click the phone, choose "Restore from Backup…" and restore from backup again. This will apply the backed up settings for all the apps.

It's stupid, but it works.

Just tried that after losing 40gb of stuff last night, unfortunately it seems that iTunes was only kidding when it said it was backing up my original data, and has now lost everything. Does anyone know how to set Zinio up to download all the magazines at once rather than individually?

iKenndac said,
That's because iTunes is retarded. To properly restore from a backup:

- Update your phone, restore from backup. This will only restore built-in settings.
- Sync all your apps as you normally would.
- Once the apps are on there, right click the phone, choose "Restore from Backup…" and restore from backup again. This will apply the backed up settings for all the apps.

It's stupid, but it works.


I think it's people who are stupid, that or I've got some completely different version of iTunes. I made a complete restore (not update) and it even failed a few times even so I could just pick to set it up as my device after the restore completed, no settings or anything was touched. Worked the same for both the iPhone and iPad, just as it has every other update...

Leonick said,

I think it's people who are stupid, that or I've got some completely different version of iTunes. I made a complete restore (not update) and it even failed a few times even so I could just pick to set it up as my device after the restore completed, no settings or anything was touched. Worked the same for both the iPhone and iPad, just as it has every other update...

Same here, I did a restore instead of update, everything was exactly how I left it but on iOS5.