Sony admits PSP problem, offers free fix
Posted by malebolgia on 22 February 2005 - 23:45 · 31 comments & 3747 views
Sony will repair any of its handhelds suffering from a broken square button gratis; new models unaffected.

Following complaints by consumers in Japan, Sony Computer Entertainment officially announced that it will repair any PSP suffering from a defective square button. According to reports, a manufacturing defect caused some units' square buttons to stick when pressed and not pop back up. Sony released a statement that said the problem affected only about 0.6 percent of the 510,000 PSPs that were shipped during 2004.

View: PSP swap page (Japanese PlayStation Site)
News source: GameSpot

What's new
  1. A new selection command “Select Group” – select similar files. E.g. pic001.jpg, pic002.jpg….
  2. A new command “Command Prompt” in the "Tools" menu. It opens a command prompt for the current folder.
  3. Multi-Rename Dialog – replace command can replace all occurrences of a string
  4. A new Multi-Rename Mode. “Insert” insert a string on a specified position in the file name.
  5. An option to disable the calculation of the folder sizes.
  6. A new set of quick move commands. (In “Edit” popup menu)
  7. “Move to tabs” – shows a popup menu to move the selected files to one the folders open by ExplorerXP
  8. “Move to subfolder” – shows a popup menu to move the selected files to a subfolder of the current folder.
  9. “Move to groups” – shows a popup menu to move the selected files to a folder from the groups.
  10. “Move to Parent” - shows a popup menu to move the selected files to the parent folder.


There are 31 additional comments
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(5 replies) Quote this comment Reply to this comment #1 Posted by NimrodUK on 22 Feb 2005 - 23:49
About fricken time
It affected way more than 0.6, iv heard almost every PSP owner complaining
Quote this comment #1.1 Posted by Wyntahchyld on 23 Feb 2005 - 00:24
So you've talked to almost all 510,000 PSP users?
Quote this comment #1.2 Posted by sumeet on 23 Feb 2005 - 01:14
He can run really fast


edit: (im replying to bottom reply)
Quote this comment #1.3 Posted by ABC˝ on 23 Feb 2005 - 13:09
QUOTE
So you've talked to almost all 510,000 PSP users?
Oh jesus christ, that's the lamest comment of the day. "iv heard", doesn't mean he talked to every PSP owners.

ABC and a half!
Quote this comment #1.4 Posted by Wyntahchyld on 23 Feb 2005 - 19:08
Yer an idiot if you didnt get the sarcasm there, funboy.
Quote this comment #1.5 Posted by ABC˝ on 23 Feb 2005 - 22:11
QUOTE
Yer an idiot if you didnt get the sarcasm there, funboy.
Either you didn't really wanted to be sarcastic or you don't know how to use it.

ABC and a half!
(5 replies) Quote this comment Reply to this comment #2 Posted by emel on 23 Feb 2005 - 00:08
I wonder why they dont accept that all of their PS2 system are flunked up.. I had to spend $45 TO GET A NEW LASER FOR MY ps2..
Quote this comment #2.1 Posted by Grahnman on 23 Feb 2005 - 03:15
All of them? Really?
Hehe, my PS2 is still performing as it should and it's the first model they released in Europe.
I'll buy a PSP when the price has dropped a bit.
Quote this comment #2.2 Posted by berlamont on 23 Feb 2005 - 04:01
well there were enough to cause a class action lawsuit over those damned lasers
Quote this comment #2.3 Posted by qkslvr221 on 23 Feb 2005 - 12:59
Yup. I had to get mine replaced twice
Quote this comment #2.4 Posted by ABC˝ on 23 Feb 2005 - 13:10
The PS2 was still in prototype stage when they released it. Ken is stupid.

ABC and a half!
Quote this comment #2.5 Posted by SecretAgentMan on 24 Feb 2005 - 13:15
What do you really expect? This is just a typical Sony "junk" product.

Quote this comment Reply to this comment #3 Posted by D!ABOL!C on 23 Feb 2005 - 00:18
Now that they have admitted this, does this mean that these issues will be taken care of by March 24th or will we have to have our PSP's fixed shortly after launch?

Last edited by 25382 on 23 Feb 2005 - 00:44
Quote this comment Reply to this comment #4 Posted by perochan on 23 Feb 2005 - 00:25
i dont think US PSP has been shipped yet. Still a month until release.
Quote this comment Reply to this comment #5 Posted by Jeebus McChrist on 23 Feb 2005 - 00:28
Did I actually just read something about Sony having... customer service?

I'll be in my bomb shelter; it's the apocolypse.
Quote this comment Reply to this comment #6 Posted by rmorris003 on 23 Feb 2005 - 00:49
I got my psp on the first shipment out of japan from lik-sang and so far no problems yet.
Quote this comment Reply to this comment #7 Posted by obake on 23 Feb 2005 - 01:54
I'm sure all the US PSP systems will be just fine.
Quote this comment Reply to this comment #8 Posted by EnIgMa-PenGuIn on 23 Feb 2005 - 03:31
at least they are going to fix it now and it shouldnt happen again
(5 replies) Quote this comment Reply to this comment #9 Posted by Jestermask on 23 Feb 2005 - 03:40
Wow...first it was "designed" that way and Sony told customers to suck it up and deal with it...

Now they're changing their story and saying that it's a "fixable flaw?"

Man alive, it never gets old seeing Sony do things like this....wait. Yes it does.
Quote this comment #9.1 Posted by ABC˝ on 23 Feb 2005 - 13:12
See, Sony is full of bullshˇt. Treating customer like dumbass won't make them any good!

ABC and a half!
Quote this comment #9.2 Posted by ABC˝ on 23 Feb 2005 - 13:13
Double

ABC and a half!
Quote this comment #9.3 Posted by Sub on 23 Feb 2005 - 15:24
DO you really have to sign every single commen with ABC and a Half?
Quote this comment #9.4 Posted by JustaPinoy on 23 Feb 2005 - 15:32
Life isn't fair. The reason Sony changed their story is because consumers actually DID SOMETHING, not sit and complain like the rest of you.
ABC and a half!
ABC and a half!
ABC and a half!
ABC and a half!
Quote this comment #9.5 Posted by ABC˝ on 23 Feb 2005 - 16:28
QUOTE
Life isn't fair. The reason Sony changed their story is because consumers actually DID SOMETHING, not sit and complain like the rest of you.
Complaining is what consumers actually did so Sony would make a move about those problems.

Btw, nice copy/paste there!

ABC and a half!
Quote this comment Reply to this comment #10 Posted by nienor on 23 Feb 2005 - 04:36
LOL... this is bad... Hoping that it's corrected...
(1 reply) Quote this comment Reply to this comment #11 Posted by Spartan_X on 23 Feb 2005 - 07:17
welcome to yesterday!

http://www.neowin.net/forum/index.php?showtopic=288756
Quote this comment #11.1 Posted by Dirtie on 23 Feb 2005 - 12:37
Quote this comment Reply to this comment #12 Posted by Redfox Mcbeth on 23 Feb 2005 - 13:42
Finally. At least they're getting of their high horses and atmitting the problem.
Quote this comment Reply to this comment #13 Posted by chast™ on 23 Feb 2005 - 15:35
Fault by design my anus.

Will see If I'm getting this when it launches in Australia, and when prices drop a bit.
Quote this comment Reply to this comment #14 Posted by Jestermask on 23 Feb 2005 - 17:57
QUOTE
Life isn't fair. The reason Sony changed their story is because consumers actually DID SOMETHING, not sit and complain like the rest of you.


And what exactly did these consumers DO instead of complaining? Did they redesign the PSP for Sony? Find some kind of workaround on their own? No, no, I'm pretty sure they just complained...
Quote this comment Reply to this comment #15 Posted by Kyle 899 mckay on 06 Mar 2005 - 23:13
thats crazy the psp r messed never thought i hear that from sony
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