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Valve Responds to Steam Territory Deactivations

RangerLG   on 30 October 2007 - 03:37 · 28 comments & 20706 views

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Some consumers who purchased Valve's Orange Box from vendors located outside of their home country--mainly in an attempt to save on cheaper products--have recently reported that their otherwise legally-obtained games have since been deactivated by Valve's Steam software for territory violation. Talking with Shacknews, Valve's Doug Lombardi now says that the Steam software is merely carrying out this function by design. "Valve uses Steam for territory control to make sure products authorized for use in certain territories are not being distributed and used outside of those territories," said Lombardi.

"In this case, a Thai website was selling retail box product keys for Thailand to people outside of Thailand. Since those keys are only for use in Thailand, people who purchased product keys from the Thai website are not able to use those product keys in other territories." So are users who bought the game outside of their own country completely out of luck? It appears so, as Lombardi recommends purchasing a legal copy from a local shop in order to keep playing. "Some of these users have subsequently purchased a legal copy after realizing the issue and were having difficulty removing the illegitimate keys from their Steam accounts," added Lombardi. "Anyone having this problem should contact Steam Support to have the Thai key removed from their Steam account."

View: Full Story @ Shacknews

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(1 reply) #1 Marshalus on 30 Oct 2007 - 03:45
That seems really unfair of Valve, considering the customer probably had no idea that they couldn't use this key.
#1.1 Unwonted on 30 Oct 2007 - 16:59
Even if the buyers didn't know they were breaking the rules, they were still breaking the rules. If they have a beef, they need to take it up with the person that sold them the key illegally. The companies selling the keys broke trade laws in several countries so THEY could turn a huge profit.



Last edited by Unwonted on 30 Oct 2007 - 17:04
(2 replies) #2 Janitor on 30 Oct 2007 - 03:54
Just another case of a company screwing over people for money.
#2.1 toadeater on 31 Oct 2007 - 03:05
Quote - (Janitor said @ #2)
Just another case of a company screwing over people for money.


They claim these copies are "illegal" even though they were legally bought and paid for? That's not right.
#2.2 RiVaLSSJ on 31 Oct 2007 - 13:41
Quote - (toadeater said @ #2.1)
They claim these copies are "illegal" even though they were legally bought and paid for? That's not right.

Exactly. What if I buy cheaper stuff from overseas on Ebay, is that considered illegal? Didn't think so. Just shows how much companies rip everyone off, because I'm sure that they still make plenty of money, even from the "lower prices".

Last edited by RiVaLSSJ on 31 Oct 2007 - 13:48
#3 Oxuyoska on 30 Oct 2007 - 04:16
That's completely retarded. What if you buy a game to play on your laptop while you're on vacation or are like me and are a pilot and usually buy a lot of stuff outside the country in which you live, I've becoming more and more used to going to a store every couple weeks near the airport I drop off at and buy a game to play while I wait for my next job.
#4 RiVaLSSJ on 30 Oct 2007 - 04:24
Quote -
"Some of these users have subsequently purchased a legal copy ... "

Who are they to deem that it's "illegal" because it's from another "territory". So, if tomorrow I go drive to the States (since I live in Canada and I'm close to it), buy a TV there because it's cheaper, and bring it home - it's illegal? C'mon. Why would Valve care so much? Screw off.
#5 Code.Red on 30 Oct 2007 - 04:54
Not much of a response if you ask me.
#6 Ledward on 30 Oct 2007 - 06:52
I smell class-action lawsuit material!
(3 replies) #7 Saadu on 30 Oct 2007 - 07:48
That's unfair. I 'legally' bought my steam games from EU and now i live outside the EU. Should i re-buy my games again? I hope someone at valve realizes.
#7.1 Unwonted on 30 Oct 2007 - 17:07
You paid top-tier prices for your software. I don't think Valve is concerned about that. What is at issue is that people are lying to Valve to take advantage of their offering lower prices to those who can't afford it.
#7.2 RiVaLSSJ on 31 Oct 2007 - 13:36
Quote - (Unwonted said @ #7.1)
... offering lower prices to those who can't afford it.

So if they can afford giving it cheaper to those countries, doesn't it show you how much they rip us off? They wouldn't lower prices out of the goodness of their heart.
#7.3 Unwonted on 31 Oct 2007 - 17:34
Quote - (RiVaLSSJ said @ #7.2)
Quote - (Unwonted said @ #7.1)
... offering lower prices to those who can't afford it.

So if they can afford giving it cheaper to those countries, doesn't it show you how much they rip us off? They wouldn't lower prices out of the goodness of their heart.


Welcome to the magical word of economics, where cost, supply, and demand are all related.

Last edited by Unwonted on 31 Oct 2007 - 17:41
#8 chicken-royal on 30 Oct 2007 - 09:13
I'm pretty sure this is just for games purchased in Thailand and Russia. Due to piracy of games/software/whatever in some of those areas, games are sold cheaper to encourage more people to pay for them legitimately.

They've blocked those games purchased in Thailand and Russia being played outside those territories to stop people reselling or passing on the accounts where the games were bough cheaper. For the most part it won't affect most customers, such as those from the EU, USA or Canada. Though if you do live in Thailand/Russia and move at a later date, that's unlucky. If you contacted Valve then they'd probably work it out for you.

SteamReview.org have an article explaining it all.
(5 replies) #9 digipoi on 30 Oct 2007 - 09:23
A company does have the right to protect itself from piracy. Not sure if they can go about it this way though. They should state such before people purchase their products.
#9.1 alanp on 30 Oct 2007 - 11:25
Please explain how is this "piracy"?
#9.2 Unwonted on 30 Oct 2007 - 17:03
They obtained a license to which they were not entitled. How is that not piracy? If you buy a license for Office 2007 Student and use it in your business, you have basically lied to the maker and used a license for which you are not entitled.

Last edited by Unwonted on 30 Oct 2007 - 17:18
#9.3 Xenomorph on 30 Oct 2007 - 17:06
Quote - (digipoi said @ #9)
A company does have the right to protect itself from piracy. Not sure if they can go about it this way though. They should state such before people purchase their products.


...either you didn't read the article or have no idea what some words like "piracy" even mean.

This is about price control and media region. It has nothing to do with piracy.


#9.4 digipoi on 30 Oct 2007 - 22:50
Xeno, no need to be an arse about it. I probably have known piracy since you first pecked at a keyboard.

Why would they go through measures such as this if it weren't about piracy. Like someone said earlier about Thailand and Russia, they are protecting their interests. Do I support their decision? That remains to be seen.

Its funny how everyone jumps at companies protecting themselves from an otherwise very free and liberal internet.
#9.5 RiVaLSSJ on 31 Oct 2007 - 13:39
Quote - (Unwonted said @ #9.2)
If you buy a license for Office 2007 Student and use it in your business, you have basically lied to the maker and used a license for which you are not entitled.

Not the same thing. This is like me travelling to that country, buying Office, and bringing it home and using it. I'm not buying a "Student edition" game, and using it at my business.
(1 reply) #10 necrosis on 30 Oct 2007 - 12:17
I love how people are shocked about this. Yeah, it sucks. But they have been doing this sinse the dawn of DVD movies, hell sinse the dawn of console gaming... GASP! They are doing it with PC games now? EVIL!
#10.1 toadeater on 31 Oct 2007 - 03:21
Quote - (necrosis said @ #10)
I love how people are shocked about this. Yeah, it sucks. But they have been doing this sinse the dawn of DVD movies, hell sinse the dawn of console gaming... GASP! They are doing it with PC games now? EVIL!


Yes, it is evil. Why would you voluntarily give up your rights? You want PC gaming to suck as much as console gaming?
#11 Xenomorph on 30 Oct 2007 - 13:29
Hmmm... Maybe I should check one of my other Steam accounts.

I purchased one of them super-cheap Counter-Strike Condition Zero keys from another country back when you could play the CS Beta if you had CZ.
#12 Magallanes on 31 Oct 2007 - 01:34
Good:
Valve can say "people that buy a product from another country must paid the difference prior the use for a different zone".

bad:
But Valve said "you are so fu## up, surrender and buy it again your a##.. "

#13 HDW-mobile on 31 Oct 2007 - 08:24
Valve suc*s.

what if parents move around the world and a kid gets a game also then that kid needs to buy everytime a new game in the country where he's living for a year or 2.
That sucks way to much, and about thai stuff that means that we need to pay for those poor countries that does not have so much money.... ( we did know that already so why not get our stuf from there even if it is made there!?!?!?!?)
#14 T.W. on 31 Oct 2007 - 09:39
Just want you thought PC gaming was suppose to be region free unlike consoles, f**king stupid Valves decides to enforce this crap. Rubbish ripped off. :@
#15 Davo on 01 Nov 2007 - 20:32
Yeah because the people who bought the Thai and Russian licenses did it solely because they thought a legit version was cheaper. What's next? A person buying Vista from China for 1/4 of the price just because it's cheaper in another country? You buy stuff from a shady source to save money well then expect to pay the consequences.
#16 n_K on 01 Nov 2007 - 22:45
**** the greedy *****, stop buying there ****... and it is ****, dont go `oh but counter strike`, counter strike SUCKS and always will, its full of 13 year olds with nothing better to do that hack... get a decent game, UT3 for instance

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