Google's Nexus One phone support goes live

The biggest complaint about the Nexus One at launch was the lack of customer support from Google. Google has been known for their online-only ways. When customers have problems with their products, Google typically uses email support and online forums to rectify the situation (unless you're a paying Google Apps customer).

With the launch of the Nexus One about a month ago, Google has seen the need to change its ways. Now seen on their Contacting Support page, Google has set up a phone hotline for Nexus One support. The number is 1-888-48-NEXUS and it will be open every day from 7:00 AM EST to 10:00 PM EST. However, it seems that Google's phone support is only available for order status and shipping issues. For technical support, repairs, and returns, users will need to call HTC's customer care. For service issues, users will have to call T-Mobile.

Being that Google was openly searching for someone to manage a phone support team, we knew it was only a matter of time before the number went live. While it's true, the phone support isn't all encompassing, it still seems to be a step in the right direction.

Nexus One Phone Support Page

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13 Comments

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It won't work on our 3G network anyway (except Wind), I hope they'll release the AT&T version soon...
I'll buy one the second it's released.

Fully aware of AWS only 3G. Wind has the only decent data plans...not that I would ever use 3G for data though. Still way more expensive that most countries in the world.

When are they going to sell this phone in Canada already???
I've gone down to the US and couldn't find anything except a shady store on the "wrong side of the tracks" selling it with huge markup. Ebay isn't much better...they are basically killing any chance of the phone being popular here...

Euphoria said,
no, for the 80,000 who bought the phone.
Releasing a product without actual tech support is plain stupid...

The Nexus One was released with not advertisement and Google just wanted to test the phone in multiple countries to see how it fairs up. Most likely all proper support will come when the phone is officially being sold to carriers.

The release of the phone was aimed at enthusiasts in mind, and to be honest, if your going to buy phone which is in a field test, I would expect problems but I would of imagined that kind of person would be able to find a fix for their problems by themselves, but saying that, I think some decent text support should of been offered and at least some basic stuff sent to carriers ahead of the phones launch.

Tony. said,

The Nexus One was released with not advertisement and Google just wanted to test the phone in multiple countries to see how it fairs up. Most likely all proper support will come when the phone is officially being sold to carriers.

The release of the phone was aimed at enthusiasts in mind, and to be honest, if your going to buy phone which is in a field test, I would expect problems but I would of imagined that kind of person would be able to find a fix for their problems by themselves, but saying that, I think some decent text support should of been offered and at least some basic stuff sent to carriers ahead of the phones launch.

So you say Nexus One is like all the other Google BETA's :P Google hearts "BETA" :D

Seems reasonable, order status/shipping wouldn't take long to train, whereas technical might take a few weeks, thats if they even bother too, they might just continue to use HTC.