'GTA Online' launch plagued by server issues, freezing errors

Rockstar's "Grand Theft Auto V" online component, "Grand Theft Auto Online," launched this morning on the Xbox 360 and PlayStation 3, but so far users have experienced a variety of problems accessing the game.

Twitter users have taken to the social media service to express their displeasure with the launch problems, with many complaining of the game either freezing or being unable to connect to servers. Some users have experienced loading issues, with the game not advancing past a fully blacked-out screen.

Microsoft's Xbox Live service page has been updated with the following message regarding the "GTA Online" issues, noting users are experiencing errors accessing cloud-stored data:

Currently, our members are running into a bit of trouble when trying to access content in Grand Theft Auto V Online. Our top engineers are working shoulder-to-shoulder with our partner on getting everything back to normal for you. We want you back in the game as soon as possible! We’re very grateful for your patience while we work. We’ll update you as soon as we have more information!

Rockstar is also maintaining a status page regarding the situation, which it's updated throughout the day with the latest information. 

"We will be updating this page as often as possible with the status of issues we are aware of and looking into," the page states before listing several of the known problems, such as freezing and error messages. No timetable has been provided for when the issues may be fixed, however.

Source: Microsoft, Rockstar | Image via Rockstar

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46 Comments

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I can't believe they didn't even have online running on launch day to begin with, and then it still doesn't work weeks later. I read that Rockstar made a billion dollars in 3 days (literally) and they can't even get the online working in time?

I haven't played the game yet, and I'm sure it's awesome, but not having online servers ready at launch is an absolute joke.

DaveBG said,
Well millions of kids are hammering the start / enter buttons now. What else do you expect.

I expect a full working product, but I can wait just found out about the blimp code last night LOL didn't even know it was in my game case.

This was obviously going to happen. I don't know why people are even bothering to play it right now. I'm going to leave it at least a month or two before I log on.

I played for afew hours earlier, with a few bugs. At one point my character model was gone and I was just a floating gun. That was kinda fun

How do you test this at scale before you go public, you can't. So they have a software problem, they'll fix it. This is all part of the game, I'll just play along. I have other things to do in the mean time.

What concerns me the most are the various single player breaking issues that people are experiencing. Some people had their 50+ hour save file wiped. That just sucks, how did this get through QA?

deadonthefloor said,
Maybe this is a sign that Amazon is not a competent cloud provider?

Having worked with Amazon cloud a handful of times, i can tell you it's brilliant for mass storage, slow as a dog to dev with and i honestly can;t see how the service would scale well for gaming. I guess R* wanted to go with a separate party from those providing other gaming services (basically Azure). I still think it's probably first day teething issues rather than a huge problem.

You'd think the two week delay and the social club issues they had at launch would help them be better prepared.

Rockstar expected this, they announced that already. I don't know why Anthony Tosie chose to use the word "plagued" since it's only been available for a few hours, that hardly fits the definition. Seems like sensationalism to me.

Perry Papadopoulos said,

People just don't have patience.

Tell me about it, with 2 minutes of launch people were all over Twitter demanding answers.

Why should i, they knew this would happen, opening day and everyone one wants on. Why have they not put in extra servers and lines and handle the amount of people.

THE_OBSERVER said,
Why should i, they knew this would happen, opening day and everyone one wants on. Why have they not put in extra servers and lines and handle the amount of people.

Because patience is a virtue and should be chrished.

Come back to me the next time you release a game that sells multi-million copies in the first day.

That's exactly the thing. They sold multi-million copies in the first day, they had two weeks to prepare for it as they saw the numbers coming in, they for some reason didn't.

patience is a virtue? Guess when you buy a bed and only get the footrest you'll say the same and keep on waiting for the rest of the bed?

They made over a billion on this game and they can't even TRY to prepare but rather write an announcement that there will be problems.

Fail.

hahahaha they had more than 2 weeks to get this ready, If they cant created a system that allows you to increase needed bandwidth and processes, then what are they doing! Instead of opening world wide how about county by county release or even if you pre-order before a cretin date get online before others. There are a million ways this could have been better planned, but if you decided to open to the world all at once, then your a idiot and people should be allowed to bitch at you.

THE_OBSERVER said,
hahahaha they had more than 2 weeks to get this ready, If they cant created a system that allows you to increase needed bandwidth and processes, then what are they doing! Instead of opening world wide how about county by county release or even if you pre-order before a cretin date get online before others. There are a million ways this could have been better planned, but if you decided to open to the world all at once, then your a idiot and people should be allowed to bitch at you.

Quite crying about a few hours issues.

Spicoli said,
Is this their first online game?

It is the first time they have attached a continual online service to the game (beyond the multiplayer bit in GTA 4).

ChuckFinley said,
This is the "Cloud" at its best people. Remember this.

The cloud!? I could be wrong here but where is the cloud playing a part in this? I don't believe neither Sony or MS are utilizing "the cloud" for their gaming this gen?

And yeah, i think this was to be expected, Rockstar said that before launching it because they never expected the game to sell so quickly.

skiver said,

The cloud!? I could be wrong here but where is the cloud playing a part in this?.

The cloud is a meaningless marketing term anyway. It's just a bunch of servers.

I appreciate that, but I fail to see why THIS game needs a reference to the cloud. This has nothing to do with that and arguably, if anything the next gen "cloud" based features probably would have made this sort of thing less likely to happen. It's the fact that their is a lack of "cloud" and games on current gen are P2P that this sort of thing is happening.

Spicoli said,
The cloud is a meaningless marketing term anyway. It's just a bunch of servers.

It is neither a meaningless marketing term, nor is it just a bunch of servers. Some operators have cobbled together a bunch servers and call it a cloud, but cloud is a term for a distributed, self managing system than can be thick or thinly provisioned based on need.

It's the method that distributed computing is using to monetize their infrastructure the same way IBM has been doing for decades.

It's a shift in tying your solutions to physical hardware to virtualizing across the planet.

deadonthefloor said,

It is neither a meaningless marketing term, nor is it just a bunch of servers. Some operators have cobbled together a bunch servers and call it a cloud, but cloud is a term for a distributed, self managing system than can be thick or thinly provisioned based on need.

That's one of the cases that marketing term is used but that's really a virtual machine cluster. It's also used for application and storage service providers.

minster11 said,
you know, xbox haters will mind wipe this event

is this only effecting the xbox version of GTA? On the GTA website it does not say xbox or ps3.. so perhaps your comment is even dumber than your originally thought.

Yeah lol you can without a doubt say that this person is a fanboy. This affects xbox and ps3 users. I own a copy on ps3 and i cannot login for anything. And what the cloud has to do anything i dont know...

Houtei said,
And what the cloud has to do anything i dont know...

To be fair, the main error people were reporting did state "Rockstar Cloud servers"

so, who didn't see that coming.

by the time I get and play this on a next gen consoles, it'll all be worked out

HawkMan said,
so, who didn't see that coming.

by the time I get and play this on a next gen consoles, it'll all be worked out

It won't be on next gen consoles. It's been confirmed by R* already.

Perry Papadopoulos said,

It won't be on next gen consoles. It's been confirmed by R* already.

Where did they confirm. Source please?

Perry Papadopoulos said,

It won't be on next gen consoles. It's been confirmed by R* already.

Reliable source? If true, I'll have to buy an old gen just to play the game. :-(

Probably wont be on the new consoles, but it's coming to PC, and that version will look the best of all. Plus it will get a million mods over time and you can use any control method you like.

They better not have put all the effort into this game just to release it on old-gen systems. Ive seen it in action and it looks like total crap on PS360. A game like this deserves better and Im sure it will get it, if not X1 and PS4 than at least PC.