Hotmail email issues 'now resolved'

It's official, straight from the Windows Live Blog. Your Hotmail issues have now been resolved. For those of you that missed it: from 30 December 2010, 17,355 Hotmail accounts were impacted when the Hotmail servers failed to correctly balance server loads – put simply, those users temporarily 'lost the contents of their mailboxes'. The messages weren't 'lost' though, and all affected users have had their emails restored as of 2 January 2010.

Microsoft claims that they're still investigating the cause of the issue and has yet to explain the outage. The outage itself seems to have caused a PR headache for Microsoft, considering the small amount of impacted accounts, with the BBC and other news agencies picking up the story. Additionally, affected users used Facebook and Twitter to vent their frustrations, making the problem appear more widespread than it was. Microsoft has again apologised to the affected users and businesses, and state that they're working to ensure that it doesn't happen again.

Microsoft has been working hard in recent years to increase the capabilities and stability of its online services, including Hotmail. As Google and Microsoft really begin to battle in the software as a service space (Google/Google Apps versus Office Live/Windows Live/Bing), issues like this are likely to damage business confidence in the company's online offerings – perhaps to the benefit of its much-loved competitor. Currently, Microsoft's Hotmail is the second most visited webmail site in the US (behind Yahoo), with Gmail receiving around half the traffic of Hotmail.

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19 Comments

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WarioTBH said,
People still use hotmail?

Never had a problem with gmail myself....

Yes, and more people use Hotmail than Gmail last I checked. I've never had a problem with both actually.

WarioTBH said,
People still use hotmail?
Never had a problem with gmail myself....

Yes...quite a lot actually. Even if there was a problem with Gmail you wouldn't admit it


WarioTBH said,
People still use hotmail?

Never had a problem with gmail myself....

Quote from the last part of the article: "with Gmail receiving around half the traffic of Hotmail."

Yep, I'm guessing people still do use Hotmail. 2X as much as people that use Gmail it seems. Why don't some people get the hint and understand that not everybody wants to switch to all things Google? Some of us are quite happy with what we use, and don't see any added benefit to switching just because you happen to love certain features it has.

WarioTBH said,
People still use hotmail?

Never had a problem with gmail myself....


At the beginning of 2007 a gmail bug deleted some peoples entire inbox/contacts (myself included, 2.5 years worth). Google acknowledged there was a problem and fixed it, but were unable to restore peoples lost emails.


I still use gmail but lets not pretend they're perfect and without problems. At least nobody permanently lost their emails this time.

WarioTBH said,
People still use hotmail?

Never had a problem with gmail myself....


I used Hotmail for years, then started using GMail and was like "ooo, look at me using the latest and greatest".
Then I let the eye candy of Hotmail get me, the fact they stopped adding advertising signatures to emails and how they allow you to send through their servers "from" another address without adding " xxx@gmail.com On Behalf Of xxx@mysite.com" to the emails - all things to lure me back.

Hotmail - Live Mail - Now my main account.
GMail is now used for sites I don't care about/spam sites.

Only one problem with Hotmail - no IMAP access for many clients

treemonster said,
20k accounts ia drop in the bucket for hotmail. nice to see they still care.

I remember when this first hit and everyone was making it out to be doom, i lost all my email!!!! Now it turns out the servers were overloaded and didn't send out data but nothing was lost. Just goes to show, the bad news makes waves but now that this is fixed no one actually cares.

flexkeyboard said,
Idiots are going to be idtiots. You obviously have no idea what you are trolling about.
Don't be an idiot. You haven't contributed either and you're calling someone else a troll.

qdave said,
So much for having things in the "cloud"

Seeing how nothing was lost I don't see the problem, servers do tend to get overloaded and crap out which is why I use both cloud and local storage of email with Outlook 2k7 etc.

qdave said,
So much for having things in the "cloud"

I think this has nothing to do with the "cloud" a hard drive can fail and you might not be able to recover your data from the cloud there can be only shortage.

There is an ongoing bug in WL Skydrive, where if users set there location to any country in South Asia(Pakistan/India/Bangladesh/Srilanka) they can not access Skydrive folders... I had "lost" my documents&pictures due to that but then after 10's of complaints and two months of wait I found a work around and change my location to UK and then skydrive folders became accessible!