HP and Google stop Chromebook 11 sales due to overheating charger reports

If you bought up one of the recently launched HP Chromebook 11 notebooks, you will want to rid of its included micro-USB charger right now. HP and Google have confirmed that they have stopped sales of the $279 Chrome OS notebook after reports started to come in that the product was no longer on store shelves at Best Buy locations.

The Verge was the first to report on the recall, which also saw Chromebook 11 sales listings pulled from the official HP and Google websites, along with Amazon. In a statement posted on the Chrome blog, Google stated it made the decision to pull the notebook from sale due to " ... a small number of user reports that some chargers included with the device have been damaged due to overheating during use."

People who have already bought a Chromebook 11 are asked not to use its included charger but are free to use any other "Underwriters Laboratories-listed micro-USB charger." There's no word yet on exactly how many overheating reports HP and Google have received. There's also no word on if HP plans to give current Chromebook 11 owners a full replacement for the charger.

Source: Google via The Verge | Image via Google

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FWIW,
I have 2 HP laptops that have never given me an issue, heat or otherwise. Now compared to the crap a** Lenovo I have, I'd take a HP any day, over them! I did not buy any of the laptops either though. They were donated by customers who just left them here and I fixed them up!

I WOULDN'T take a Chromebook if it was given to me though!

Me either, unless I could put Windows on it.

It scares me how much power Google have that they've persuaded so many manufacturers to produce Chromebooks. I guess they feel if people see them in the shops by so many companies they'll assume they are worthwhile. Meanwhile Microsoft are struggling to get OEMs to build Windows Phones and RT Tablets. Sure I can see why MS are struggling, but those products have potential - whereas ChromeOS, well maybe in 2 or 3 years it may be useful, but not right now. Hell even Glass as a project seems to have more potential than Chrome OS. What are HP, et al thinking by building these machines? What strong-arming are Google doing? No Android if you don't make a Chromebook?

@cork1958

For free? I would take two! . But seriously, at $199 it's not a bad deal if you only want to surf and do some occasional documents.

Apple, Dell, Nokia, etc should learn from this. At least they're recognizing the problem instead of hiding it!

chrome books are the biggest disaster in entire history of google. nobody knows what those things are. a browser? a notebook? why would I boot into a browser where I can have a browser using windows? you don't like windows? fine use Linux Ubuntu. the core of this **** is Linux anyway.

They have their place... for those that only browse and occasionally edit a document, the Chromebooks are not a bad environment. Pricing is an issue in that you can purchase a very low end Windows laptop for close to the same price. But even given that, it's reasonable choice for just browsing.

trojan_market said,
chrome books are the biggest disaster in entire history of google. nobody knows what those things are. a browser? a notebook? why would I boot into a browser where I can have a browser using windows? you don't like windows? fine use Linux Ubuntu. the core of this **** is Linux anyway.

They are sort of the computer equivalent of a feature phone... only that not as cheap.

I wouldn't buy one, but I can see how people who only use the computer to browse internet (eg. my parents) wouldn't be missing much.

Well, they've had bigger failures, but yeah they make Windows 8 look like a success. I try hard to see the point in them, but just fail to see why someone would get one over a cheaper Android tablet (let alone a cheap Windows machine).

trojan_market said,
chrome books are the biggest disaster in entire history of google. nobody knows what those things are. a browser? a notebook? why would I boot into a browser where I can have a browser using windows? you don't like windows? fine use Linux Ubuntu. the core of this **** is Linux anyway.

At one point I thought the better idea would be to get the cheap hardware, blow away the **** that comes with it, and put a real OS on it--it's an x86 CPU, after all.

But then, with faulty hardware, it's not even good for that.

My mom's HP and my grandma's Compaq gave me hell my whole life. I hate their laptops.

SharpGreen said,

This wasn't the laptop overheating though. It was the charger.

Trust me..it's not just the charger.

Yeah it doesn't make sense. If it was just the charger then replace it with another one; it's not like they don't make millions of chargers for their normal laptops. There's no reason to pull sales; just swap out the chargers.

Mr.XXIV said,
My mom's HP and my grandma's Compaq gave me hell my whole life. I hate their laptops.

Trust me..it's not just the charger.


Interesting, but I think I'll trust the person that researched and wrote the article.

KCRic said,

Interesting, but I think I'll trust the person that researched and wrote the article.

What is that supposed to mean..