HP: Cat fur in PC voids your repair warranty

Having your PC break down while it is still under warranty would seem to be not so bad on the surface. After all, the company is supposed to repair the PC at little to no cost to you if it is still inside the warranty period, right? Not so, according to a customer who bought an HP Elitebook and later found out that owning a cat can be bad for getting your PC repaired by HP.

In a story on The Consurmerist web site, a person who is only going by the name of "Chris" reports that he sent the Elitebook to be repaired by HP but it was returned with nothing done to the PC, and with no explanation by HP.  A few weeks later he finally got to talk to someone at HP who said that there was a massive amount of cat hair inside the computer. HP also showed "Chris" some pictures in order to prove their case, such as the one above.

In fact, HP told "Chris" that there was so much cat hair inside that it constituted a "biological hazard." "Chris", however, isn't buying HP's explanation, saying, "I probably have more cat hair on my shirt than what was in the laptop." He's convinced that the PC had a manufacturing defect and that HP simply wants to get out of repairing it with the cat hair excuse.

In any case, if you do send a PC to be repaired under warranty, the lesson here is, "Clean out the cat hair inside, no matter how little there is of it."

Image via Consumerist.com

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I think the real issue here is that if you are using your equipment in an environment with an excessive amount of dust/hair, you should really be considering ingress-protected devices. It's like if I brought a consumer-grade laptop onto a factory floor where metal dust is everywhere. That wouldn't be covered under warranty.
I think we've all seen those pictures of computers from smokers' houses with tar everywhere in the fans. Yes cat fur is arguably less severe than that but don't expect manufacturers to cover negligent usage.

I have had almost every major computer company in the world refuse warranty on laptops that have a build up of any type of material on the heat sink vents.

The problem is most end users never learn how to properly clean/care for their laptops and don't have any periodic maintenance to clean the air flow or fans. (A lot of 'stores' don't even properly service laptops.)

This is especially crucial on higher end laptops with GPUs that produce a lot of heat - especially in the gaming class that are often desktop components slapped into a laptop housing.

The sad thing is individuals don't get the same type of 'reconsideration' a larger company will get for a negligent employee or a laptop that is exposed to a high amount of dust and debris.

I am not a fan of HP in any fashion, but it isn't just them. I can go through a list from Acer, Apple, Dell, and on to Sager and less known major brands.


Learn how to clean out your laptop, if you have a 'felt looking' strip of hair/dust/dirt on the exhaust ribs of the heat sink, your system could overheat and pop at any time.

This is true of desktop as well, but users are more likely to pop the case or take a vaccum to a desktop.


As for the cat hair thing... Well sadly cat hair plugs up a laptop/desktop faster than about any other normal contaminant that users are exposed. Even if the cats are isolated outside the office area, but are in the same home/building, a month of use will build up debris in the computer more than a year of use by non-pet people. (Some types of dog hair is just as bad.)

People have cats, dogs, pets.. Humans lose hair, some more than others etc... thus the equipment should be designed to cope with said being that the equipment is used in a household environment, thus the equipment 'Is not fit for the purpose'

In this case i'm also on the side of the Manufacturer. Pets, kids, buddies, wife, etc... all fall in the same catagory. "it's what they do..." is not an excuse NOT to maintain and up keep your equipment. A family friend brought a laptop to me saying that their son jammed 2 DVD's into their slot optical drive. THEY KNEW it would not be covered [pretty simple logic] so they were looking at someone else to see if it could be repair. I opened it up and there was not 2 but 3 dvd's jammed up in there PLUS a freaking poker chip. Took em out and it was working fine after.

Point being... Whether its a cup of coffee or poker chips or car hair - the consumer is responsible for maintaining the equipment. NOT the manufacturer and if they concede upon a visual inspection that cat hair is a catalyst to a equipment failure. Then good on them for not giving into the whole "im a consumer and im the one that's right"

If this is such a problem then why do the manufacturers not supply a way to clean out the fan. They should have a way to open the case to get to the fan and allow someone to clean the area. I am sure the engineers that design these things could easly do this. They could even lable it ( cleaning port ). Or they could have a filter that could be washed one a week or month.

clwright5 said,
If this is such a problem then why do the manufacturers not supply a way to clean out the fan. They should have a way to open the case to get to the fan and allow someone to clean the area. I am sure the engineers that design these things could easly do this. They could even lable it ( cleaning port ). Or they could have a filter that could be washed one a week or month.

How is the manufacture responsible for you not keeping the house clean or keeping the cat hair from getting into the computer.

By what you're saying they should have trays inside to catch animal urine just incase a cat or dog does a number one on your computer and if they don't they should fix it.

I'm all for HP not fixing this under warranty. Next time take care of your computer!

LOL! I had a friend whose cat TOSSED A FUR BALL right on the keyboard of his laptop. At first they were not going to repair it under warranty but I think he stayed on the phone and talked to enough people that they finally gave in and fixed it under warranty.

The volume of cat hair in that photo doesn't seem to be more than the typical volume of dust that gets into a laptop, with the laptop still covered by the warranty.

I totally support HP with this one. Why should HP repair this under warranty when the machine has clearly been misused?

Perhaps people would actually clean their computers/laptops if it WAS WRITTEN SOMEWHERE. I have yet to see a vendor who states that warranty is subject to user cleaning the inside of their computer. They never do for one single reason - the number of warranty claims will go through the roof. This argument is moot. It's not the user's fault the computer allows crap to get inside. It's like BMW voiding my warranty because I didn't regularly clean the engine compartment. Products are intended to be used in a real world, with real pollutants and need to operate under that assumption. If anyone sells a computer which can't cope with reality (and in my book owning a cat somewhat differs than using a laptop in a industrial environment) then the vendor needs to document clear and explicit requirement to the maintenance needed before voiding warranty. I don't expect service personnel to clean up my computer and risk their health in the process but I still expect vendors to inform me of the maintenance required on my side before saying 'oh, you didn't maintain it properly'.

some things are common sense for most people. The guy that's suing probably kept water, sand, oil, and other things like that away from the laptop, why couldnt he do it with a cat too?

Breach said,
Perhaps people would actually clean their computers/laptops if it WAS WRITTEN SOMEWHERE. I have yet to see a vendor who states that warranty is subject to user cleaning the inside of their computer. They never do for one single reason - the number of warranty claims will go through the roof. This argument is moot. It's not the user's fault the computer allows crap to get inside. It's like BMW voiding my warranty because I didn't regularly clean the engine compartment. Products are intended to be used in a real world, with real pollutants and need to operate under that assumption. If anyone sells a computer which can't cope with reality (and in my book owning a cat somewhat differs than using a laptop in a industrial environment) then the vendor needs to document clear and explicit requirement to the maintenance needed before voiding warranty. I don't expect service personnel to clean up my computer and risk their health in the process but I still expect vendors to inform me of the maintenance required on my side before saying 'oh, you didn't maintain it properly'.

Cry some more please........

Have any of you actually looked at those photos? The amount of hair there is not unreasonable. Its part of life get over yourselves.

Fine you have allergies, you also knew that when you signed on for that type of job that people have pets, and that the computers coming in would probably have animal material in them. This is not a new concept/concern.

Frankly being in the IT industry I'm flabbergasted that the amount of material here was even commented on. I've seen worse stuff come out of restaurants and hospitals. You know places you actually expect to be kept clean and sanitary.

Personally I would either have written these jokers up, or more than likely fired them on the spot when I learned about this crap. That level of customer service is inexcusable.

The fact of the matter is you should keep your computer clean. The reality of the issue is totally different. Most people still need to be educated about how dust and other debris can effect their computer. However most will still just look at the outside of their case and think because it is clean the inside of it is fine as well, or not even think about the interior of their case.

You want to see some nasty computers you should just type in Ventblockers on Google and check out the stories on theregister. Then come back here and complain about this guys laptop.

I personally worked at an electronics repair facility, non-hp, and the regulations here in the U.S. require that over a certain amount of hair it must be determined as bio-hazardous and cannot be worked on without special equipment that most companies don't have. The same is for any bugs, non-clear & non-odorless liquids, etc. inside of electronic devices.

kkick said,
I personally worked at an electronics repair facility, non-hp, and the regulations here in the U.S. require that over a certain amount of hair it must be determined as bio-hazardous and cannot be worked on without special equipment that most companies don't have. The same is for any bugs, non-clear & non-odorless liquids, etc. inside of electronic devices.

Agreed. I work on laptops all day long as a tech for RAC, and OMG do people trash these things. Its really sad.

We wear gloves if it has the 'slightest' smell or scent of something not normal (cat pee - we chuck the laptop - charge customer for new one). But people, understand that its not just simple HAIR that is inside, but that hair could contain other bad germs on it (diseases, virus's, w.e) and touching it could pose a threat to someone working on the machine. Also, like many others have said, the hair (neglect to keep vents clean) is a warranty voiding situation. Its like putting a bag over your mouth, then try to breath...can you? No, same with your laptop, it cant breath so it fries.

I try to tell every customer I talk to, to USE A CAN OF AIR! Its like 5 dollars at walmart, and just use it twice a month (3x+ if you have a zoo for a home). The laptop (desktops too) will last longer, and when you go to send it in, you wont be embarrassed by the animal inside.

Personally I agree wholeheartedly with HP, KEEP YOUR LAPTOPS/DESKTOPS CLEAN!!!

GOOD!!!! People need to learn not to be pigs and that they need to clean their equipment. HP Should also add cigarette tar build up too. I have worked on some computers so badly built up with it that the smell makes me sick. Foreign matter is never covered by MFG warranty and in some to most cases not by any accidental damage plans either.

On a non-computer note I don't know how many times I dealt with people brining in vacuums for warranty repair who are amazed that cleaning it makes it work again. IT'S MAGIC! People need to learn not to be idiots. You don't have to be technical to understand to clean your stuff including items used to clean, duh!

I have no problem with this. Smokers get just as up in arms when their warranties are invalidated by tar as the cat owners in this thread seem to. This attitude that "it's just what cats do!" is childish and smacks of irresponsibility.

You have a pet. Congratulations. You're doing your part to take care of something that would struggle to take care of itself. You do not, however, get a free pass in life for all of the side effects that come with pet ownership. You make the conscious decision to own a cat, and the conscious decision to own and operate a computer. Pet fur WILL get sucked into a computer, and CAN damage fans, causing overheating and hardware failure.

How exactly is it fair for people who don't own pets, or who take care to use their computers away from where their pets shed most heavily, to subsidize the cost of repairing the computers of people who want to use their laptops on the floor, or on the bed, instead of on a smooth, clean surface in a well ventilated room? Because that's what they're forced to do if catclogged hardware gets replaced every time, no questions asked. People who follow the rules have to pay steadily increasing warranty costs to cover people who do NOT follow the rules and require far more frequent service.

It's a piece of hardware. Like machinery, there are things you do and don't allow near it. People who live in the Florida keys don't get away with saying they can't HELP it if their smartphones get exposed to so much sunlight and explode. People who use their garages as a giant storage closet get no pity when they cry about their cars being exposed to the elements (they can't HELP it that they have so much stuff! do you want them to THROW AWAY THEIR MEMORIES?!).

So yes. You have a pet. Big freakin' deal. Grow up, and drop the "YOU DON'T HAVE A CAT DO YOU" crap. You sound like those first-time parents that peeve off everyone else around them.

haha, ya, my dad smokes in his house in the office, and wondered why his machine was overheating all the time... when i took it apart, it was caked full of dust. Every smoke he had had the pattern of SMoke going into the heatsink, dust settling on the tar, then more smoke, then more tar, then more dust and on and on. I couldn't believe how thick it was.

Joshie said,
I have no problem with this. Smokers get just as up in arms when their warranties are invalidated by tar as the cat owners in this thread seem to. This attitude that "it's just what cats do!" is childish and smacks of irresponsibility.

You have a pet. Congratulations. You're doing your part to take care of something that would struggle to take care of itself. You do not, however, get a free pass in life for all of the side effects that come with pet ownership. You make the conscious decision to own a cat, and the conscious decision to own and operate a computer. Pet fur WILL get sucked into a computer, and CAN damage fans, causing overheating and hardware failure.

How exactly is it fair for people who don't own pets, or who take care to use their computers away from where their pets shed most heavily, to subsidize the cost of repairing the computers of people who want to use their laptops on the floor, or on the bed, instead of on a smooth, clean surface in a well ventilated room? Because that's what they're forced to do if catclogged hardware gets replaced every time, no questions asked. People who follow the rules have to pay steadily increasing warranty costs to cover people who do NOT follow the rules and require far more frequent service.

It's a piece of hardware. Like machinery, there are things you do and don't allow near it. People who live in the Florida keys don't get away with saying they can't HELP it if their smartphones get exposed to so much sunlight and explode. People who use their garages as a giant storage closet get no pity when they cry about their cars being exposed to the elements (they can't HELP it that they have so much stuff! do you want them to THROW AWAY THEIR MEMORIES?!).

So yes. You have a pet. Big freakin' deal. Grow up, and drop the "YOU DON'T HAVE A CAT DO YOU" crap. You sound like those first-time parents that peeve off everyone else around them.

Good. That's what this moron, Chris, deserves for letting his cat sleep on his laptop like a heat pad like a lot of people I know do. (1+1=2) just as (cat fur plus circuit board = bad). What an idiot.

before I send in something for repair I clean it. I'd be embarassed if somebody found a dust ball clogging up my cpu fan that caused havoc for the system. I've recently cleaned somebody's laptop with just that in his cup fan - it was disgusting.

I am very allergic to cat dander and hair. If somebody gives me a PC or laptop for repair I ask them to clean it before they give it to me. So for me cat hair is hazardous and I completely understand HP's point here. However, they should have notified Chris about the problem right away and not only after his inquiry.

Should just be "warranty void for cat owners". I think another good one for HP would be, "warranty void for cigarette/cigar/pipe smokers". Probably also want to void it for drunk drivers, politicians and ninja assassins.

I have never been impressed with HP warranty repair. I sent in my laptop 6 months after the screen suddenly had a line in the bottom part of the screen. It happened during boot and also in bios so figured it was hardware. Sent it in and they found that it was a bad cable, so they replaced. Well the screen was working but the bluetooth no longer did.

Contacted them again and sent it back in, they sent it back saying nothing was wrong. So i called again and was assigned a case manager. They refused to fix it saying nothing was wrong but i kept telling them that bluetooth didn't even show up in hardware device and to tell me how they proved it was working when i went it in. They refused to provide me any details. I even did a ghost backup of the harddrive and reloaded prior to sending back in so it was a clean install.

Well only thinging is those morons tested the wireless and not bluetooth. They didn't know the difference. I finally said screw it and opened up my laptop (just the touch bar i needed) and found a broken wire on the bluetooth receiver. Called them again, and now they said i voided my warranty. So pretty much if you do open your laptop to clean the cat hair out you also void your warranty so your screwed either way (unless you don't tell them). In my case i had to to prove my point that they broke the wire.

I ended up just buying the $5 cable from ebay that shipped from Japan in 10 days. Problem fixed. Not sure if i'll ever buy a consumer class HP laptop, stick to business class that way i can have our own local HP certified vendor fix it for me.

That is absolutely disgusting! First of all, the same hair traces can be found in your lungs! Also, if you insist on having a pet, you have to be 5x more proactive on cleaning than with no pets. Lastly, a manufacturer isn't responsible for your lifestyle decisions. If your decision is to have a pet then it is your responsibility, not theirs. If you had a coffee mug next to your laptop and your pet happens to bump it and spill all over the computer, would you go to them and say "Well technically I didn't cause this damage, my pet did." Just because it is something you cannot avoid doesn't mean the world has to tolerate it.

With that being said, I don't see how pet fur can affect a computer more so than regular household dust. In this case, HP was out of line.

vladmphoto said,

With that being said, I don't see how pet fur can affect a computer more so than regular household dust. In this case, HP was out of line.

Oh dude, cat hair gets to places one couldn't have imagined. It's eerie. Anyway, it makes a mess of mechanical parts like fans and can absolutely trash PCB's by creating a layer that dust can interweave with and lay on top of to create a nasty dusty jacket.

Soulsiphon said,

Oh dude, cat hair gets to places one couldn't have imagined. It's eerie. Anyway, it makes a mess of mechanical parts like fans and can absolutely trash PCB's by creating a layer that dust can interweave with and lay on top of to create a nasty dusty jacket.

Yes, however, dust is a very poor conductor of electricity. As humans, we conduct electricity well because of the high contents of water in our bodies (about 70%). Dust is mostly dead skin cells which are dry. Cat fur has about the same conductive properties as dust. It is very good at holding a static charge but not a very good conductor.

There are a lot of people that are allergic to cat/dog dander. I can see both sides of the argument for and against. People with pets or living in a dusty/dirty environment need to accept the fact they need to be more cautious/proactive in keeping their air vents/fans cleaned out more as they are more at risk of reduced airflow and possible heat related issues/damage. I think that is an excessive bit of hair.

However with what was shown I don't believe it caused overheating (if we can believe/trust the owner that he never blew out the fans/vents before sending it in for repair).

If he did blow it out before sending it in I can easily see where it would have been way worse creating the issue. I don't see any hair in the fans but there is too much hair inside the casing so something is not matching up.

what total ********! in the same vein then open a proliant server up and it has "dust bunnies" to the degree it stops the heatisnks working, would they reject to repair that....NOPE!

Mando said,
what total ********! in the same vein then open a proliant server up and it has "dust bunnies" to the degree it stops the heatisnks working, would they reject to repair that....NOPE!

I've had a dust bunny actually get in a laptop and jam up a fan so it wouldn't spin anymore. Needless to say the fan burned out and needed replaced but also the device it was cooling heated up real good. This isn't in the realm of server but it's the same idea. I did remove the dust bunny before they came out to replace the fan but it could of voided a perfectly good fan warranty.

neufuse said,
how long until they say any dust in your system voids the warranty

It does, but not in a "normal" quantity.

Our company has warranty service/extended warranty service for HP,Dell and Fujitsu. (buisness customers,onsite)

While our partners normally trust onsite technicians to concider whether the repair is under warranty or not, we do have specific things to look for. excessive dust is one of the things.

Cat hair, however, is not one of those things...

I think this is slightly bad on any manufactures part, they should make their products quality ones and withstand it's purpose and take in account of environments. They should fit removable washable filters if hair breaks their stuff!

Cats are vermin anyway

I"m all for this. I've repaired many customers laptops that have owned multiple cats and their laptops were filthy. The older women especially admitted they would let their cat walk around and near their laptop while they were using it or sitting it on the floor.

Cat hair is very fine and clogs the system up real good. It's a nightmare.

macrosslover said,
Cat hair is very fine and clogs the system up real good. It's a nightmare.

Let me tell you that fan and heat sink is actually pretty clean, I've seen pretty bad cases of cat's hair inside laptops.

But I agree with you, it is a real pain in the a** to remove cat's hair. You can try to vacuum or blow it as long as you want and it just won't go away.

blade1269 said,
Hey,
smoking voids apple MacBook warranty. At least they tell you.

Yep. One of the few areas I agree with Apple on. It's hardly their fault a user abuses and doesn't take care of their machine.

M_Lyons10 said,

Yep. One of the few areas I agree with Apple on. It's hardly their fault a user abuses and doesn't take care of their machine.

Don't see where in the manual it says you can only use your laptop in a sterile environment. Pollution is everywhere - smoke, dust, industrial fallout. I can clean my laptop on the outside 3 times a day it will still get dust and grime on the inside - is that reason enough to void warranty? I'm sure sooner or later one of these cases will actually end up in court so we'll have that settled for once.

One of the biggest problems with laptops and PCs overheating and failing is because of dust and hair blocking the cooling fans and vents.

It's always a good idea to at least vacuum out the dust or in this case...hair from your laptop or PC. Especially the vents at least once a month.

I never recommend using air cans to blow out the dust unless you are doing this in a location where you have no worries of the dust just flying around your house to once again get sucked back into the vents.

And you don't have to have a critter to collect dust. I have seen people bring in laptops that had so much dust in the vents and caked on the fans it's a wonder the laptop was working at all...and they would swear to me they keep a very clean house. It's not whether you keep a clean house or not...dust mites get sucked into any fan and will collect...whether it's a laptop, PC or just a regular house fan...and if you don't clean those fans and vents out..the dust mites and hair will just collect up until it turns into a regular transformer.

And if you do have a cat or dog...what escalates the collection of cat hair is that cats like to sit on things that are warm. And they usually will go for the laptop case if you have the lid closed and it's in sleep mode.

But I usually will clean out my laptop vents and fans every 2 weeks..but as a general rule...at least once a month minimum.

Iirc, it voids your warranty to take apart your HP laptop/desktop so this is pretty stupid indeed.

And dont even say you can take a can of air to it because that can push it farther into the system board.

I have never liked HP much when it comes to warranty or just buying a pc for that matter. When buying HP be aware that you do not receive, though circumstances vary, a re-install disc. I have had to buy a few at around 60 bucks a pop just to re-install. I find this ridiculous, and it seems to be a scam for extra money, knowing most people will pay cause they need it. As a PC repair tech, I have cleaned many computers with cat hair, people hair, tar from cigarette smoke and a number of other foreign contaminants. While a computer is running, the CPU fan and chassis fans are blowing hot air out, while the power supply fan is pulling air in to cool itself down. Without voiding the warranty by opening the PC or laptop, to clean these contaminants, there is no way of removing them. These are also considered normal environmental hazards to operating a PC in the home. Legally HP doesn't have a leg to stand on, because there is nothing in their warranty claiming that these contaminants void the warranty. I would absolutely fight this at all cost.

microjunk said,
Legally HP doesn't have a leg to stand on, because there is nothing in their warranty claiming that these contaminants void the warranty. I would absolutely fight this at all cost.

"(a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes;"

"Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished."

I've worked at a company that did authorized service repairs for Motorola and basically anything that was customer abuse was automatically not covered, that included finding hair in the components (Some people found uses for the vibrate function apparently). If they have reason to believe the damage was due to something the customer did then they can write it off as customer abuse and not a covered repair, the onus would be on the customer to prove otherwise.

Absolutely it should void the warranty. Cat hair is a biological hazard as many people are allergic, and it does hurt the pc. You aren't seeing the wad of hair blocking the fins inside the cover. That's what kills the pc. I've seen so many I can't even guess that are totally clogged with hair inside. Cats like to lay on the laptop because they are warm. Oh yeah they love to **** on them too.

nfiniti9 said,
Absolutely it should void the warranty. Cat hair is a biological hazard as many people are allergic, and it does hurt the pc.
You're conflating two separate issues here. 1) The cat hair should void the warranty, as the introduction of large amounts of dust or animal hair amounts to wear and tear rather than a defect. 2) Cat hair is NOT a biological hazard to the majority of people; some people are allergic to wi-fi, yet it wouldn't be acceptable for a tech company to deem it a "biological hazard".

Companies like HP need to be upfront about issues like this, rather than blaming "biological hazards". Most companies have the same policy about smokers, as the tar builds up around computer fans and compromises the machine.

It seems to me that there should be some kind of allowance worked into the hardware that will tolerate a certain amount of debris in the air. If HP is going to say that it doesn't, then they should have some kind of disclaimer that cat hair, dog hair, etc. voids warranty consider the fact that there are a large number of people who own computers who have pets.

My personal and work experience dealing with HP support has been absoloutely horrendous over the past 10+ years. I'm not surprised at all with this.

What I want to know is how the hell you get cat fur inside your laptop... even more so for an amount that'd constitute a biological hazard.

-Alex- said,
What I want to know is how the hell you get cat fur inside your laptop... even more so for an amount that'd constitute a biological hazard.

Cats shed, it gets in the house air and sucked up by the fans. I clean my laptops yearly for dog hair.

-Alex- said,
What I want to know is how the hell you get cat fur inside your laptop... even more so for an amount that'd constitute a biological hazard.

Fur can easily get sucked into the laptop through vents on the sides/bottom of the laptop. As for the "biological hazard" portion, that is complete BS. The amount of fur in that laptop from the pictures HP took would have almost no effect on the performance. There would be an effect, but nothing noticeable that would cause issues. Smoker's electronics on the other hand, THAT is a biological hazard. http://images.topix.com/gallery/up-VHKI3QS6FFI3LKNC.jpg

probably got sucked in from the vents and crevices by the fan. the cat could have also rubbed up on the keyboard and some fur would have eventually got through the small spaces over time. my girlfriend's cat sleeps on our laptops and i just hate it for this reason.

in any event, calling cat fur as a "biological hazard" is unwarranted. what about all the laptops with excessive dust build up inside? since dust is dead skin, wouldn't that be considered as a biological hazard as well? epic fail , hp

-Alex- said,
What I want to know is how the hell you get cat fur inside your laptop... even more so for an amount that'd constitute a biological hazard.

The same way you get dust inside any other computer, trough the fans...

Brando212 said,
I'd take that to court with my life

that's a bunch of BS

How is it BS? Warranty covers failure of parts due to some kind of engineering defect. If the owner used their computer fan to dispose of their pet, then it voids the warranty and is no longer HP's problem.

Pc_Madness said,

How is it BS? Warranty covers failure of parts due to some kind of engineering defect. If the owner used their computer fan to dispose of their pet, then it voids the warranty and is no longer HP's problem.

cats shed, there's not much you can do about that. So your saying that if you want to be able to repair your computer if something goes wrong be sure you don't have cats or any dog that sheds? that hardly seems logical.

I highly doubt there was really the amount of cat hair in the computer as they were claiming, the whole "biological hazard" thing just seems like a BS excuse to me for them to not have to pay to fix the computer.

Brando212 said,
cats shed, there's not much you can do about that. So your saying that if you want to be able to repair your computer if something goes wrong be sure you don't have cats or any dog that sheds? that hardly seems logical.

I highly doubt there was really the amount of cat hair in the computer as they were claiming, the whole "biological hazard" thing just seems like a BS excuse to me for them to not have to pay to fix the computer.


Yes, dogs and cats shed. But responsible pet owners CLEAN... I see no reason why they should be required to repair a computer he didn't take care of. Things like cat air can clog the fan and cause all sorts of problems. Problems HP has no control over. But the owner does...

So you're saying to open up the laptop to clean the cat fur out?

That will void the warranty also, so what do you suggest? This is a classic case of damned if you don't, damned if you do. The customer can't win with the attitude that HP have taken, they're just being moronic. Especially when they tout the BS they've touted wne stating that it was a "biological hazard". Pffft, working in a chemical factory is a bio hazard NOT cat hair. The door handles they're engineers have to use to get to their workstations would be a greater bio hazard that cat hair. This is just laughable.

Common sense dictates that the user should clean the vents to the laptop/pc as much as is needed but once they open their system up the warranty goes bye, bye in most instances.

Plus who in their right mind is going to pay a "qualified technician" to open the thing up for 5 mins, give it a blast of compressed air, say job done and charge a stupid labour fee?

Not to mention, a well designed laptop should keep (enough of) this stuff out in the first place.
I personally consider it a design defect if a laptop can get that clogged full of hair while still being within its warranty period.

I used to put my laptop on the floor when not using it until i realised that it would get caked in dust and hair, so now i leave it on my table. I often take a hoover to the vents to suck out any crap that has gotten inside it.

M_Lyons10 said,

Yes, dogs and cats shed. But responsible pet owners CLEAN... I see no reason why they should be required to repair a computer he didn't take care of. Things like cat air can clog the fan and cause all sorts of problems. Problems HP has no control over. But the owner does...
how exactly can the owner control that? some stray hair that's in the air is going to get sucked in, you can't keep things perfectly clean ALL the time

and like someone said in a comment farther down, it technically breaks the warranty if you open the laptop to clean it as well (not that most average users know how to clean a computer anyway)

Dorza said,
So you're saying to open up the laptop to clean the cat fur out?

That will void the warranty also, so what do you suggest? This is a classic case of damned if you don't, damned if you do. The customer can't win with the attitude that HP have taken, they're just being moronic. Especially when they tout the BS they've touted wne stating that it was a "biological hazard". Pffft, working in a chemical factory is a bio hazard NOT cat hair. The door handles they're engineers have to use to get to their workstations would be a greater bio hazard that cat hair. This is just laughable.

Common sense dictates that the user should clean the vents to the laptop/pc as much as is needed but once they open their system up the warranty goes bye, bye in most instances.

Plus who in their right mind is going to pay a "qualified technician" to open the thing up for 5 mins, give it a blast of compressed air, say job done and charge a stupid labour fee?


Since I was old enough to reach the counter I understood fundamentally how to determine what was a fault of the item I was returning and what was my fault, yet I hear this kind of b*s every day from young and old alike. The clue (for those people) is if you treat your stuff like s*t its probably your fault. I've had people stand in front of me when I'm holding their now 'U' shaped DC adapter plug claiming it "shouldn't break that easy," (even though Tarzan was swinging on it) and a laptop keyboard covered in mouldy/sticky/stinking food missing 10+ keys with its owner telling me its my fault the manufacturer doesn't make it kid proof so its a "design fault and not fit for purpose." These people by the way are exactly the same people would want the world to stop if they learned a business like HP was increasing their prices to account for all the abuse by idiots.

Brando212 said,
how exactly can the owner control that? some stray hair that's in the air is going to get sucked in, you can't keep things perfectly clean ALL the time

and like someone said in a comment farther down, it technically breaks the warranty if you open the laptop to clean it as well (not that most average users know how to clean a computer anyway)


it doesnt void warrenty to openup a computer/laptop.
only certain parts sometimes, and those parts have a sticker on it
no sticker = no void warrenty