Amid a declining handheld market, HP fends off users demanding a recall of 'defective' iPaq devices.
Hewlett-Packard has dismissed claims that many of its iPaq handheld computers are defective and warrant a recall, saying that most of the bugs mentioned in a recent complaint have already been dealt with.
The complaint comes at a bad time for HP, which is currently integrating the popular iPaq -- made by recently acquired Compaq -- into its own product line. The handheld market has long since exited its boom phase, and western European sales actually declined 18 percent in the second quarter, according to Gartner Dataquest.
The company last week issued a statement to ZDNet UK in response to a recent petition by disgruntled iPaq users, which demanded that HP come up with a solution to a number of hardware bugs that are perceived as being persistent and widespread. The petition racked up more than 1,400 signatures within a few days of going online.
News source: ZDnet