HP gives more info about TouchPad business

If you missed out on buying an HP TouchPad when the company drastically cut its price earlier this month, you might be hoping that HP could put a few more units of its now discontinued webOS tablets back for sale. If so, you may be waiting a while before you find out. HP sent out an email to people on its TouchPad waiting list saying, " ... we are working to make more available as soon as possible. While we do not yet have specific details, we know it will be at least a few weeks before we have a limited quantity available again." As compensation, those same people also got a unique coupon code in the email that will give them a 25 percent discount on "all printers, ink, HP accessories, and PCs starting at or above $599" from now until the end of the day on Wednesday, August 31.

HP also posted up a new blog entry at its Next Bench web site that offers up more answers about its plans for the TouchPad and its other webOS based products. HP says that, "Limited inventory remains on TouchPad and smartphone accessories." That includes accessories for its Pre2 and Veer smartphones. HP also said that if it gets more TouchPads for sale, " ... there will be an order limit." Apparently when HP slashed the price on the TouchPad, some folks bought 20 units and then tried to resell them via eBay or Craigslist. HP also said that the TouchPads purchased at the $99 and $149 price points are not eligible to be returned.

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13 Comments

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Throw me in the annoyed pile as well - I also ordered one on 8/21 and after receiving the confirmation I haven't heard anything other than it's "pending" - I also received the coupon regarding the 25% discount till 8/31 (Why would I want to order something else from HP until they deliver what I ordered originally?) - Been on hold several times for nearly a hour trying to contact their "customer service" since I originally submitted the order and even though I ordered it thru their Small & Medium Business Store instead of their Home & Home Office Store, I'm not getting any more satisfaction. HP has done a LOT of damage to their reputation and anyone thinking that they can handle their business customers any better would be unimpressed with the way this has rolled out.

If they sent multiple units to some customers while letting the ones who requested single units end up being disappointed what does that say about their commitment to customer service? I expected a lot more from HP.

GraveDigger27 said,
Throw me in the annoyed pile as well - I also ordered one on 8/21 and after receiving the confirmation I haven't heard anything other than it's "pending" - I also received the coupon regarding the 25% discount till 8/31 (Why would I want to order something else from HP until they deliver what I ordered originally?) - Been on hold several times for nearly a hour trying to contact their "customer service" since I originally submitted the order and even though I ordered it thru their Small & Medium Business Store instead of their Home & Home Office Store, I'm not getting any more satisfaction. HP has done a LOT of damage to their reputation and anyone thinking that they can handle their business customers any better would be unimpressed with the way this has rolled out.

If they sent multiple units to some customers while letting the ones who requested single units end up being disappointed what does that say about their commitment to customer service? I expected a lot more from HP.

Dude, it was a freakish firesale. Obviously these are extraordinary circumstances. Think of all the retailer websites that were crashed.

And, as far as I know, there were no limits on how many units you could buy. So the people that ordered multiple units probably got their's because they ordered before you.

If more do become available I very much hope they are used to fulfil outstanding orders first. I bought one in the staff purchase scheme, had the order accepted, then put on hold. Currently saying waiting on back order with a date of 15th September. I'm quite annoyed as colleagues who ordered after me, and received their confirmations long after me have already got them in hand.

"Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don't know exactly when these units will be available or how many we'll get, and we can't promise we'll have enough for everyone. We do know that it will be at least a few weeks before you can purchase."

I think it's pretty cool they're producing more - never heard of a company doing that before.

HP also said that the TouchPads purchased at the $99 and $149 price points are not eligible to be returned.

Regardless of a price slash customers should still be able to return their product if doesn't work to their satisfaction. A company saying something like that would never fly here in the Netherlands from a legal standpoint.

I still think it's mind-boggling that a company the size of HP could screw up like this. Let's be honest here, they didn't even really try.

.Neo said,

Regardless of a price slash customers should still be able to return their product if doesn't work to their satisfaction. A company saying something like that would never fly here in the Netherlands from a legal standpoint.

I still think it's mind-boggling that a company the size of HP could screw up like this. Let's be honest here, they didn't even really try.


It's not uncommon for you to be unable to return clearance items, at least in Canada.

Ryoken said,

It's not uncommon for you to be unable to return clearance items, at least in Canada.

Here it would depend if you buy something online or not. If not it depends on how the product is being offered in the stores. Online you're always eligible for at least a 7-day return.

Ryoken said,

It's not uncommon for you to be unable to return clearance items, at least in Canada.

Here it would depend if you buy something online or not. If not it depends on how the product is being offered in the stores. Online you're always eligible for at least a 7 day return.

.Neo said,

Here it would depend if you buy something online or not. If not it depends on how the product is being offered in the stores. Online you're always eligible for at least a 7-day return.

Indeed, the UK has what's called the distance selling act, which gives you 7 WORKING days (that means weekends don't count) to return anything bought online (or via phone/mail-order) without question.
Secondly, it has the Sale of Goods act, which gives you even more rights to return an item that's faulty, not of reasonable quality or fit for its purpose.

.Neo said,

Regardless of a price slash customers should still be able to return their product if doesn't work to their satisfaction. A company saying something like that would never fly here in the Netherlands from a legal standpoint.

I still think it's mind-boggling that a company the size of HP could screw up like this. Let's be honest here, they didn't even really try.

If your Touchpad doesn't work, they will cover it with the service warranty.

You just won't be able to get a refund.

DukeEsquire said,
You just won't be able to get a refund.

Which doesn't fly here either. As a consumer you don't have to stay stuck in a loop where the product in question doesn't fulfill expectations and you having to bring it in for service.

.Neo said,

Which doesn't fly here either. As a consumer you don't have to stay stuck in a loop where the product in question doesn't fulfill expectations and you having to bring it in for service.

when you buy a clerance item, do your homework, before just hitting buy now button

.Neo said,

Which doesn't fly here either. As a consumer you don't have to stay stuck in a loop where the product in question doesn't fulfill expectations and you having to bring it in for service.

Seriously? Are you sure that is 100% true?

So a company can't have a liquidation sale and sell all of its products "as-is"?