HP VP responds to poor TouchPad reviews

HP's heavily hyped tablet device, the TouchPad, finally went on sale on Friday but the reviews for the product have been mixed. Overall the reviews have said that the TouchPad's hardware, its WebOS operating system and the number of apps don't compare to the tablet's competition like the iPad, the Galaxy Tab or the Motorola Xoom. Now HP senior vice-president Jon Rubenstein has sent out an internal memo to HP employees responding to the reviews. The note is reprinted over at PreCentral.net.

Rubenstein, who is also the general manager of HP's Palm Global Business Unit, admits in his memo, " ... that reviewers rightly note things we need to improve about the webOS experience." However he adds that HP is aware of the issues brought up by the reviewers of the TouchPad and " ... will be addressed in short order by over-the-air software and app catalog updates. We still have work to do to make webOS the platform we know it can be, but remember…..it’s a marathon, not a sprint." He also posted critical snippets of reviews for Apple's Mac OS X when it was first released, stating that operating system, " ... would go on to change the landscape of Silicon Valley in ways that no one could have imagined."

While the WebOS certainly can be improved, the reviews of the TouchPad have also been critical of the hardware's performance and the fact that the TouchPad is heavier and thicker than the iPad and Galaxy Tab 10.1 tablets, something which Rubenstein fails to mention in his internal memo.

Report a problem with article
Previous Story

Dropbox can legally sell all of your files [Update]

Next Story

Independence Day weekend gives us lots of PC game sales

46 Comments

Commenting is disabled on this article.

Just finished watching the video on Engadget and the whole thing seems slow as hell compared to the iPad.

.Neo said,
Just finished watching the video on Engadget and the whole thing seems slow as hell compared to the iPad.

Gotta love these Apple losers. Even your icon looks smug.

Enron said,

Gotta love these Apple losers. Even your icon looks smug.

Gotta love these people who randomly post retarded comments while not having a leg to stand on. Try watching the Engadget review video before hitting that reply button next time. Many demoed apps/cards have a considerable delay to them compared to the iPad 2. The WebOS browser seems to render webpages slower as well. QuickOffice was still loading after 30 seconds and continued to do so after the video ended. Pages, Keynote and Numbers load near-instantly on the iPad 2.

Even though this HP division is separate from their PC peripheral division (printers, scanners, AIOs, etc.) until HP gets their technical/driver support acts together in the PC peripheral division, I'll hardly consider buying anything from HP. So, while there is a lot of buzz and flash with the tablet, how well is HP going to support it? A long wait-and-see may be very wise. It could become an expensive coaster.

Thats the thing though - you don't have to use it as a tablet most of the time - sure if you want to read a book or play angry birds or watch a video spin the screen and do that. Otherwise tablets are just awful whatever the OS - you can't really write or do anything useful so spin the screen and use it as a small, powerful, proper laptop.

I'd still rather have a ThinkPad X201 Tablet. I don't get this new wave of tablet craze - there have been convertable notebooks for years - and now they are all multi-touch.
For the price of an IPad you can have a 2Ghz i3, 4Gb ram, 12.1" multi-touch screen, 320Gb disk, WWAN and Win7 Pro which is a laptop or a tablet depending on your needs on any use. Why anyone would spend £700 on a big mobile phone is beyond me.....

Because Windows tablets are awful. The iPad, Android tablets and Playbook are touch interfaces done correctly, not a half-assed touch layer added to an operating system not designed for touch input.

I've had a bunch of HP laptops and to me it's one thing they pretty much get right. I've looked at their other products and it always seemed they were a little less than cutting edge and a bit overpriced. I thought with a couple years of HDX laptops and Home touchscreen systems, this would really work out better for them, they dropped the ball on both hardware (big, heavy) and software (WebOS) isn't wowing anyone.

calimike said,
I tried TouchPad really difficult! iPad is win. Let's wait for Windows 8 tablet upcoming

Difficult? WebOs is pretty easy to use.

Its sad that HP pushed out a product that doesn't have the needed fit and finish to make it a stronger competitor but it is what it is. I like WebOS and think it has some real potential but the size and weight of the device kill it for me.

calimike said,
I tried TouchPad really difficult! iPad is win. Let's wait for Windows 8 tablet upcoming

Windows does not belong on a tables. I thought Microsoft learnt their lesson.

stevan said,

Windows does not belong on a tables. I thought Microsoft learnt their lesson.

Windows runs just fine on a tablet, it's the default Win7 UI that doesn't fit. That's not an issue anymore with Win8.

FMH said,
Its weird of him talking about Mac OSX "changing the landscape".

I think they were just talking about the landscape wallpaper that comes with Windows XP getting changed into a fruity purple space background in Snow Leopard.

I hate people who keep saying that their ipads are lying on d table unused n dusty, its a useless product. If u dont know how to use a decent tablet like an ipad, then what do u expect from ur android tablets? Try to make an effort to explore d features n capabilities n the vast 3rd party apps...and u will love using ur tablet

dagamer34 said,
Hardware + software + ecosystem = success. Besides, the iPad, no one has all three.

Here's looking at you Amazon.


I see all of this in Android Honeycomb and the software is also optimized for slate iPad you have a huge mp3 player...

NesTle said,

I see all of this in Android Honeycomb and the software is also optimized for slate iPad you have a huge mp3 player...

People use iPads only to play MP3s?
I use mine to cast spells, I thought that's what they were made for?

dagamer34 said,
Hardware + software + ecosystem = success. Besides, the iPad, no one has all three.

Here's looking at you Amazon.

HP has the software, hardware and ecosystem, so I have no clue what you are talking about...

NesTle said,

I see all of this in Android Honeycomb and the software is also optimized for slate iPad you have a huge mp3 player...

What a FAIL... Guess you've never used and iPad before commenting hey? Clueless trolls.

Heh, it's kinda funny when you compare it to the Xoom and the Galaxy Tab, one's not selling good either (the Xoom) and the other is so-so but nothing to brag about. So far every tablet that's not an iPad isn't selling even half as well I bet.

GP007 said,
Heh, it's kinda funny when you compare it to the Xoom and the Galaxy Tab, one's not selling good either (the Xoom) and the other is so-so but nothing to brag about. So far every tablet that's not an iPad isn't selling even half as well I bet.

that's also what they we're saying about android about a year ago...
around me I know 4 people with Tablet none is an iPad, 1 is a Asus EEEPad Transformer , 1 Acer A500 me and a friend a XOOM.

NesTle said,

that's also what they we're saying about android about a year ago...
around me I know 4 people with Tablet none is an iPad, 1 is a Asus EEEPad Transformer , 1 Acer A500 me and a friend a XOOM.

Ok...

NesTle said,

that's also what they we're saying about android about a year ago...
around me I know 4 people with Tablet none is an iPad, 1 is a Asus EEEPad Transformer , 1 Acer A500 me and a friend a XOOM.


+1, and several of my friends are considering moving to Android after 1yr using ipad1, and after looked at my Asus Transformer. People change, industry growing rapidly, it's still too early to say anything.

Even competitors to Apple can acknowledge that their products have reshaped the industry. Nothing will be able to touch the iPad for the foreseeable future.

stevan said,
Even competitors to Apple can acknowledge that their products have reshaped the industry. Nothing will be able to touch the iPad for the foreseeable future.

When you mean foreseeable future you mean how long exactly? I think 2012 will see a few tablets that can touch the iPad.

GP007 said,

When you mean foreseeable future you mean how long exactly? I think 2012 will see a few tablets that can touch the iPad.

+100

stevan said,
Nothing will be able to touch the iPad for the foreseeable future.

ASUS Transformer ****es on it

GP007 said,

When you mean foreseeable future you mean how long exactly? I think 2012 will see a few tablets that can touch the iPad.

With Windows 8 Tablets, the OS is much better. Tablet OS with windows backend. It better be good >:]

stevan said,
Even competitors to Apple can acknowledge that their products have reshaped the industry. Nothing will be able to touch the iPad for the foreseeable future.

windows 8?? thats foreseeable in about a year.. your telling me that people are not going to buy touch laptops with that on it and other tablet form factors

stevan said,
Even competitors to Apple can acknowledge that their products have reshaped the industry. Nothing will be able to touch the iPad for the foreseeable future.

And again no tablet news wthout a slew of Apple-fanwanks. Seriously, who wants to read comments like this? We get it, Apple and the iPad are the greatest things ever, no need to repeat it over and over.

dr_crabman said,

And again no tablet news wthout a slew of Apple-fanwanks. Seriously, who wants to read comments like this? We get it, Apple and the iPad are the greatest things ever, no need to repeat it over and over.

Apparently you do

But just to reiterate, he DID say iOS reshaped the industry and there ISN'T anything that can offer the same quality and experience as the iPad.

Lachlan said,

windows 8?? thats foreseeable in about a year.. your telling me that people are not going to buy touch laptops with that on it and other tablet form factors

No, they won't, as they didn't buy in the past and not in present (HP 500 PC Tablet Win 7 ? )

alexalex said,

No, they won't, as they didn't buy in the past and not in present (HP 500 PC Tablet Win 7 ? )

So by that logic because something hasn't sold well in the past it won't in the future, guess that covers every Android tablet as well right? No ones really buying those either you know.

This just goes to show how off you are with everything you say. Win8 tablets will sell just fine, the new UI works and works well and it's not even at beta yet. Plus when you need to you can connect a kb+mouse and have a desktop/laptop at any given time. Nothing beats that at all.

alexalex said,

Ha, and how much did they sell ? 10,000 ? 100,000 ? 10 million ?

About 700,000 (shipments), apparently. Best selling tablet after the iPad/iPad 2.

God knows how the world existed without firmware updates.

...oh wait, things weren't released until they were ready.

what said,
God knows how the world existed without firmware updates.

...oh wait, things weren't released until they were ready.

Whether something is "ready" is a nebulous term. Any product can always be improved with more features or bug fixes.

I remember the world before firmware updates; if you found a bug or a weak feature, you were stuck.

what said,
God knows how the world existed without firmware updates.

...oh wait, things weren't released until they were ready.

also bear in mind that modern devices are a million times more complex with much more sophisticated hardware and software, it's inevitable that devices will continually be improved over there life time.

what said,
God knows how the world existed without firmware updates.

...oh wait, things weren't released until they were ready.


I seem to recall DVD players having problems with The Matrix DVD initially. So no, things haven't always "just worked".