HTC officially stops One S updates, barely a year after launch

HTC has confirmed that one of their somewhat recent handsets, the HTC One S, will stop receiving updates. The One S has been in the market for about 15 months.

The HTC One S and its big brother, the One X, were the company’s last generation flagship devices, launching with impressive specs at the time, great screens, and awesome photo/video performance. The S was a mid-level device aimed at folks that wanted quality on a budget.

However, the press release issued by HTC recently, clearly states the One S is now officially stuck on Android 4.1.1 Jelly Bean even though the company had previously promised to keep publishing updates. The full press release reads:

We can confirm that the HTC One S will not receive further Android OS updates and will remain on the current version of Android and HTC Sense. We realize this news will be met with disappointment by some, but our customers should feel confident that we have designed the HTC One S to be optimized with our amazing camera and audio experiences.

In other words, users won’t have access to any of the most recent features of Android and won’t be getting HTC’s new BlinkFeed and Zoe features either. And in light of recent developments they may even be at higher risk of having malware on their phones.

This is no doubt a disappointment to the few loyal customers that HTC still has, and will undoubtedly cause some customers to think twice before buying a new handset from the Taiwanese company. Not to mention the fact that this also makes a strong case for only buying Nexus, or pure Android editions of smartphones that get regular updates directly from Google.

Via: Engadget | Image courtesy of our forum user Nexus18

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There has been 3 major releases plus bug/security fixes.
4.0.3 (Sense 4.0) -> 4.0.4 (Sense 4.1) -> 4.1.1 (Sense 4+)
Just checking the Europe x.xx.401.x tree it has had 5 public updates.

Not a bad run for a mid range device.

I have only received 3-4 system updates (and 2 HTC app updates) and only two of them were "big/major" updates. This is on my sim free/unbranded one S with a CID number of HTC_001.

HTC__001 is Europe x.xx.401.x.
There is 5 public versions, making 3 major versions. Maybe you purchased the device half way through its life cycle.
4.0.3 (Sense 4.0)
1.53.401.2
1.78.401.2
4.0.4 (Sense 4.1)
2.31.401.5
4.1.1 (Sense 4+)
3.16.401.8
3.16.401.9

If you had of bought one of HTC high ends devices you would see a 4.22 (Sense 5.0) release in the coming months. That is part of buying a high end device, you get more love

I got mine more or less as soon as it was released, iirc about 2 weeks after it came out and I received the first update about 1 month in. The phone came out with sense V4/4.0.3 running on it already.

Currently I am on 3.16.401.8

I only recall of 2 of my updates bringing many/big improvements.

Click update and you will get.
OTA_Ville_U_JB_45_S_HTC_Europe_3.16.401.9-3.16.401.8_release_314502nkooijnhkglckupn.zip
Tiny update that does not much, but it is available

Hmm true, it does not come through for HTC__001, supercid your phone to 11111111 and the update will show up.
Or
1)download the update
2)place zip on sd card storage
3)shutdown phone
4)press and hold volume down then press the power button briefly while still holding volume down
5)press volume down to select recovery and press power to select
6)press and hold volume up then press power button briefly while still holding volume up(may need to repeat several times)
7)Pick install from phone/internal storage (not sd card)
8)select your ota zip file.

The OTA will install.
PS this might kill your phone I dont know why HTC__001 has not received the update, there may be a good reason. Also only ever install the correct OTA for your current version, do not cross up what OTA updates what.

http://fotadl.htc.com/OTA_Vill..._314502nkooijnhkglckupn.zip

Edited by bits, Jul 7 2013, 1:48am :

Thanks

I'll probably hold of for the time being, besides I will probably end up rooting etc. pretty soon in order to get sense v5.

Any idea what 3.16.401.9 fixes/improves?

The iPhone is priced at twice as much. A One X or One XL is a closer match but still uneven cost comparable device. Both the One X and One XL are still receiving more updates.
Why would you expect a much cheaper device to offer the same as the more expensive?

lol HTC is going to be a name of the past within the next 10 years. They just do everything wrong by their customers.

Extremely annoyed with this news too!

It is purely the principle of it for me (as we all know, we can get sense v5 etc. easily enough via XDA):

- zero support after 7-8 months! Last update was around xmas time (I have received a total of 3-4 updates)
- not even stuck on the newest ICS update = 4.1.2
- HTC said as soon as sense V5 came out with the HTC one that the ONE S, one x, xl etc. WOULD receive the sense V5 update
- no good/reasonable excuse at all for leaving it behind especially when the one XL is the exact same phone except for screen res.!

I'll probably end up sticking to only nexus devices from now on despite not being overly fussed on stock android


Someone created a petition here, probably won't do anything at all, but you got nothing to lose:

http://www.change.org/petition...upport-like-the-one-x#share


BTW thanks for using my photo and giving credit too!

One S and One XL is not the same phone. One is a mid range device with a mid range price point, the other a high end device with a high end price point.

It is well known only the high end devices get significant updates. That is what a whole chunk of your purchase goes towards. If One S got the same updates as One XL, all the One XL users would feel ripped off that they paid such a large price for nothing.

If you want more updates, why would you buy a mid range phone that is known to get dropped after 12 months.

Samsung, LG, Sony they all drop mid range and lower devices after 12 months.
Samsung and HTC keep support for their high end devices longer than anyone else.

bits said,
One S and One XL is not the same phone. One is a mid range device with a mid range price point, the other a high end device with a high end price point.

It is well known only the high end devices get significant updates. That is what a whole chunk of your purchase goes towards. If One S got the same updates as One XL, all the One XL users would feel ripped off that they paid such a large price for nothing.

If you want more updates, why would you buy a mid range phone that is known to get dropped after 12 months.

Samsung, LG, Sony they all drop mid range and lower devices after 12 months.
Samsung and HTC keep support for their high end devices longer than anyone else.

In terms of hardware i.e. the chipset (most important when it comes to updates etc.), RAM, storage, etc. it is the exact same, the only "big" difference is the screen and it has NFC.

So it is not like HTC have to do a ton of work for a completely different device......

People do not buy the "higher end" one XL/X just to have better support, they bought it for the actual "high end" hardware such as the screen res. and type of screen etc. so how are they going to feel "ripped off" exactly? They are still getting the update (and usually first by quite a bit too) whilst enjoying it on a "better" spec phone. Also, what about the sensation, was it not high end? Obviously it mustn't have been since it is still stuck on ICS......

Fact of the matter is, HTC are known for doing this, not just with mid range but also high end devices at the time i.e. desire with 2.3, desire HD with 4.0 and the list just goes on and on.

If updates are so important to them and is purely the reason why they buy the "flagship" device, then those people should be buying a nexus device especially since it is so much cheaper.

Regardless of what users buy, they should have support when the device is more than capable of running it especially when the majority of contracts are 18-24 months now + google etc. formed a partnership:

http://www.tomsguide.com/us/An...are-Updates,news-11146.html

If Samsung provides the Gs 2 and note I with 4.2.2 and the new touchwiz then it just shows how terrible HTC is.

And as I said, we didn't even receive a full year of support/updates and aren't even left on the newest ICS version.

And just for the record, the one S may have been given the tag "mid range device" but it was far from it, especially compared to the tegra 3 one X, even more so at the time of release; one s has much better battery life, better chipset in terms of performance (performance per core is more important than the extra 2 cores), power efficiency, heat produced etc., better audio, better video recording overall, MAO aluminium-uni-body etc. Even the reviews rated it extremely highly and the only complaint was pentile sub pixel arrangement/res. and low internal storage.

I have owned many flagship HTC android devices since the Desire, I never run the stock ROMs though

My last HTC phone was a Desire HD, they pulled the same trick then, i have never and will never own another HTC phone.

I think the HTC One S isn't getting any more updates because the new version of Android runs on NT and won't be compatible with older handsets.

Enron said,
I think the HTC One S isn't getting any more updates because the new version of Android runs on NT and won't be compatible with older handsets.

LOL
I almost spit coffee, brilliant post.


The technical irony is that Microsoft could create an Android subsystem (including the Linux kernel API layers) and allow Android Apps to run on WP8 NT with a seamless recompile. This was talked about a few times, but never got serious as Microsoft didn't want Android Apps preventing developers from creating a clean UI version for WP8.

In a way it is too bad, because it would be beneficial to the Android users and phone makers, offering a better driver model and give Android Apps access to NT functionality including the potential for better GPU acceleration of the JVM due to the video stack advantages.

(Several years ago Microsoft had a R&D Linux subsystem that never had any public presence. It was a side project 'just in case', 'year of the Linux desktop' ever happened. It was basically a Linux dedicated version of SUA.)

About 3 or 4 phones ago I swore I would never buy another HTC phone again for this very reason. Stuck by this and never have been tempted with an HTC phone since. People stick with companies and products they trust, Apple do it right, (though I'm no fan and have never owned an apple product,) no wonder HTC are struggling.

Here in the UK 24month Contracts are pretty much the norm now, i think it's only fair that if you sign up for a 24month contract with the phone provider that the phone they provide is kept up to date. We are talking about smart phones, i think it's very unfair to be left with something thats not receiving updates when you're still in contract.

I hope the mobile phone networks take notice of this poor behaviour and stop selling junk on their networks, but i know they won't as they are in a race to the bottom.

I was a loyal HTC user beginning with my old HTC T-Mobile DASH, then a MyTouch 3G Slide, and on to the MyTouch 4G Slide and Flyer tablet. But they burned me twice now with abandoned products (the 4G Slide and Flyer). I won't fall for that again. I knew they'd do it again, that seems to be the new HTC pattern. I'm not buying another HTC product, and from their sales, it seems a lot of people feel the same way. Sorry, HTC, you blew it by being short-sighted, you wasted a lot of loyalty.

It's nothing new that HTC has crappy update guidelines.
It's not the first handset with updates being canceled and won't be the last I'm afraid.
If they think it helps them with their current financial hole, they should think twice, lot's of people are considering abandoning HTC altogether due short software support / updates.
It's also Qualcomm's fault for not having the due kernel sources available for companies to use. if not companies at least developers all around would have better support for roms instead of patching libs and kernels with workarounds.

Hell, I have no idea what I'm talking about.

yeah there is pretty much no use in buying any htc. trust me. I had the htc evo 4g and they stopped updating that thing ages ago. it was terrible. couldn't even download chrome browser. forget htc.

This could be a hugue oportunity for Nokia and Microsoft: use the "tremendous loyalty" of HTC to their customers as an feature, and promise to ship updates constantly to the Lumia phones, the same as Apple does with iOS.

And HTC wonders how come they fallen from nÂș1 Android / Windows Mobile manufacture...
what incentive a costumer has to buy a phone, only 15 months old, knowing that is prone to insecurity, no patchs or even new features? Samsung is also guilty of this costumer careless, with mid-range phones being underpowered for new Android upgrades (Samsung Galaxy Ace, for example, stayed in GB 2.3.6 - i rely on CyanogenMod for updates for this phone).

htc is done,thats it. unless of course they go exclusively with windows phone,and only then do they have a chance at survival.

Your logic always baffles me. Walmart cuts the price of the iPhone to drive more traffic to its stores and sell more iPhones...It will humble Apple.

HTC is fumbling when making phones with Android...They should switch to an OS fighting for third place to survive.

If HTC is having trouble selling Android phones, how would switching to a platform with lower sales and market share increase their chances of survival? That's like telling Dell or HP to switch to a flavor of Linux exclusively if they intend to make it.

omgben said,
Your logic always baffles me. Walmart cuts the price of the iPhone to drive more traffic to its stores and sell more iPhones...It will humble Apple.

HTC is fumbling when making phones with Android...They should switch to an OS fighting for third place to survive.

If HTC is having trouble selling Android phones, how would switching to a platform with lower sales and market share increase their chances of survival? That's like telling Dell or HP to switch to a flavor of Linux exclusively if they intend to make it.

nokia sold more windows phones than HTC sold android phones last quarter,and nokia owns most of the windows phone market,meaning,they started from scratch,with no market support,like HTC had running with android,and are now outselling HTC. theres room to grow for HTC,and its not with android,especially for a struggling company like HTC,who need something to differentiate their products in a market crowded with a bazzilion android vendors. how does that not make sense? they could start fresh and rebuild then name and brand,just as nokia is doing.

vcfan said,
htc is done,thats it. unless of course they go exclusively with windows phone,and only then do they have a chance at survival.

Why would HTC go exclusively WP? WP has not even proven itself. If Nokia cannot get much gain with it, what makes you think HTC will have any luck. HTCs problem is not Android. It is their lack of support and their products. This is just as bad as saying Nokia should switch to Android.

So, it has to do with their products and damaged reputation. They need to build up consumer confidence like they once had. It can be done, but not without some major changes.

like I said before,im not saying android is their problem,just that they need a new strategy. they will always be known as "just another android manufacturer,who drops support for their devices quickly". There are too many android manufactrers that for HTC to suddenly rise from the ashes, is wishful thinking. They need to start fresh,with a new look,new feel,some differentiation in the market. They need to reinvent themselves. I really don't see how they could do it if they stay the course. And If you think Nokia is not gaining much with WP,you are mistaken. They sold more WP than HTC sold androids last quarter (5.3 vs 5.6 million). Recent statistics show that in the first 2 months of availability, the lumia 520 and 720 have sold at least a few million alone. Compound this with what nokia is selling with the other models, next quarter is going to put them on the map with the other manufacturers like lg,sony,etc....

I love my HTC, and would be more than happy to buy another. Oh, and I haven't installed an update yet - why should I? It's working perfectly. Do go out and try the HTC Desire X - it's one of the best phones yet.

I'm not worried about this new Android bug. I only turn internet connectivity on when I need it, and the apps I'm currently using are all I need and trusted.

I know, I know, "get a Windows Phone"... No thanks, I won't.

And HTC wonders why their profits have dropped. I wonder if I'll get an update to 4.3/Sense 5 on my DNA?

Well, this IS the beauty of android - massive fragmentation.

On the other hand however, if you're "techie" enough to care about updates just throw cyanogen on it or something - PLENTY of stuff out there better than Sense lol...I can't think of much worse actually =P

UseLess said,
Well, this IS the beauty of android - massive fragmentation.

On the other hand however, if you're "techie" enough to care about updates just throw cyanogen on it or something - PLENTY of stuff out there better than Sense lol...I can't think of much worse actually =P

Google are moving more and more core applications out of the actual OS and can be downloaded from the Play market. The way I've seen people talk is that Google can update it's core applications without having to release a phone update which will help devices in the future. Gmail is an example of this.

What this has to do with Android? It's up to the manufacturers to properly support their devices. The only reason they do this is to keep customer buying new phones since that is how the get the more revenue not by giving you free updates and make their "not so old" phone better

Aside from Apple where they control everything the rest including Windows Phone devices will have the same issue as well.

Tony. said,

Google are moving more and more core applications out of the actual OS and can be downloaded from the Play market. The way I've seen people talk is that Google can update it's core applications without having to release a phone update which will help devices in the future. Gmail is an example of this.

The irony is that by moving more to the Application layer (so to speak) is one of the original models that perpetuates fragmentation.

This is the same problematic model that shifts responsibility to Applications, removing the simplicity of common frameworks in the OS, which creates massive fragmentation between Applications themselves on the platform.

If the OS handles font rendering or decoding video, then there is a level of consistency that all Applications have access to use. Android had little of this to start with, and is moving to remove even more core OS functionality.

Raa said,
Actually, it's up to HTC...

Over time it becomes exponentially costly to support a fragmented OS on so many different devices, i doubt HTC will be the only vendor with disappointed customers

Deviate_X said,

Over time it becomes exponentially costly to support a fragmented OS on so many different devices, i doubt HTC will be the only vendor with disappointed customers


It's actually Qualcomm's problem too, they didn't release proper binary blobs or even provide the updated Android 4.2.x 3.4 kernel for Snapdragon S3 chips. Even the Xperia S using FXP's 4.2 builds are still using kernel 3.0.x with a lot of forked and ported stuff (The Adreno 220 GPU libs were ported from the Nexus 4), reason for which Sony won't consider upgrading the Xperia S to JB4.2. OEMs can't provide major updates if no proper sources are made available by the SoC manufacturer.

Open Minded said,

Yeah, it's like how Windows Phone 7 users can't get Windows Phone 8.

Not it's noting like that, and all 7 users got 7.8 which is effectively 8 for those devices with the functions the hardware supports. They have also gotten security updates after 7.8

Ice Cream Sandwich is effectively Jelly Bean. Honeycomb is more or less Ice Cream Sandwich. So if you're running Honeycomb you're basically running Jellybean. I don't buy that. You could also say if you're running Vista, you're effectively running Windows 7. Vista gets security updates so no need to buy Windows 7 when you're running Vista, right?

You can't upgrade a Windows Phone 7 to Windows Phone 8 (causing fragmentation), correct ? Not even hacking it as far as I know. My OG Galaxy S shipped with 2.1. Samsung stopped the updates at 2.3.5. I took it all the way up to 4.2.2 before I got my S 4. Windows Phone 7 users can't do that. Correct me if I'm wrong, please.

Open Minded said,
Ice Cream Sandwich is effectively Jelly Bean. Honeycomb is more or less Ice Cream Sandwich. So if you're running Honeycomb you're basically running Jellybean. I don't buy that. You could also say if you're running Vista, you're effectively running Windows 7. Vista gets security updates so no need to buy Windows 7 when you're running Vista, right?

You can't upgrade a Windows Phone 7 to Windows Phone 8 (causing fragmentation), correct ? Not even hacking it as far as I know. My OG Galaxy S shipped with 2.1. Samsung stopped the updates at 2.3.5. I took it all the way up to 4.2.2 before I got my S 4. Windows Phone 7 users can't do that. Correct me if I'm wrong, please.

Not sure if serious...

Open Minded said,

Yeah, it's like how Windows Phone 7 users can't get Windows Phone 8.

Ya, except it is not. The WP7 to WP8 shift is based on OS and hardware requirement differences.

HTC's is a choice as are ALL Android drop off points, as the latest Android release has no 'technical' or 'hardware' requirement that prevents it from running on something like the Original Droid.

When Android replaces the core of the OS kernel or a adds mandatory GPU requirements, then that would be comparable to WP7->WP8.

Android fragmentation has many layers, and has no direct arbiter of responsibility for the OS. Its fragmentation is artificial and due to either a lack of funding or laziness and because of the model with several cooks in the kitchen, often is sabotaged by the short sight of one cook.

WP's model comes from Microsoft and as long as the OEM hardware fits, Microsoft is the sole arbiter of the OS product.

The break from WP7 to WP8 hardware seems like fragmentation, but in reality it doesn't work like that. WP8 on a WP7 device could in theory run, but would be wasted as it would be the same OS yet the hardware for the WP8 features would not be present to work. WP 7.8 fulfills the essence of WP8 on the older hardware.

Open Minded said,

Yeah, it's like how Windows Phone 7 users can't get Windows Phone 8.

I've gotten a couple updates since the upgrade to 7.8, and many many updates before then. Not getting 8 is different from no updates. 7.8 still gets security updates.

Windows Phone 8 requires a whole new architecture and hardware that's not present in first generation of Windows Phones. I've gotten my Nokia Lumia 800 upgraded to Windows 7.8 before Nokia Lumia 920 came out. I prefer a functional upgrade instead of a poor upgrade like I see on Android phones.

HawkMan said,
Not it's noting like that, and all 7 users got 7.8 which is effectively 8 for those devices with the functions the hardware supports.

So according to you the only new thing from Windows Phone 8 the Nokia Lumia 900 could support is re-sizable tiles and accent colors? Because that's basically the only new thing in Windows 7.8.

Right.

rfirth said,

I've gotten a couple updates since the upgrade to 7.8, and many many updates before then. Not getting 8 is different from no updates. 7.8 still gets security updates.

Except all the new apps require WP8 while all the new Android apps still mostly work on 2.3.

mrp04 said,

Except all the new apps require WP8 while all the new Android apps still mostly work on 2.3.

This isn't accurate.

If the developer is using the Windows Phone framework, and is not using any specific WP8 hardware or native API sets, it will compile and run on WP7 as well.

Go grab VS2013 Express for Windows Phone. Notice the code you write runs on WP7 and WP8.

As for Android, 2.3 is a baseline that developers target, but there are a lot of applications that will not run on 2.3.

(There is really little difference. If an Android developer targets features from 4.x or hardware not found on 2.3 device, it will not be offered to the user. That same exact thing is true of WP7/8.)

Maybe you are under the misconception that the WP8 framework breaks with WP7.

(Server side, Microsoft compiles/recompiles Apps so that both WP7 and WP8 receive optimized code. This is .NET CLR stuff, but is fairly seamless unless the developer specifically uses a WP8 only framework or native code.)

It makes matters even worse when a massive security bug has been discovered that potentially could
affect nearly every Android device currently in use. If this phone isn't going to get any further official software updates, even for security, the only way forward for owners is to root it.

As a HTC Desire HD owner I will never buy another HTC device, HTC handled the dropping of my device terribly doing five u-turns before finally deciding to not support it for arbitrary reasons. Meanwhile back in the real world 4.2.x roms are available and work but why should we have to root and install them?

HTC One X user here. Infrequent software updates, the build quality is shoddy, and sense sucks. I'm done with HTC after my contract expires.

I used to find it odd that HTC were in the toilet financially, but in the year since I owned my One X, it's becoming increasingly obvious why. It's a shame really, because the original Desire was one of the best smartphones ever made.