HTC One purple camera not fixed in the latest update

HTC has failed to fix the purple hue issue faced by some HTC One users in photos taken with the smartphone, in the Android 4.3 update which was released last week.

A small percentage of HTC One smartphone users have been facing a camera issue which caused purple tinting of photos taken in low-light. It was believed to be a software issue which would be rectified in the Android 4.3 update. The update started rolling out last week and according to Phones Review UK, the issue still exists for the affected users.

Some users have reported that the problem is in fact related to hardware and replacement of the device is the only solution which worked for them.

HTC released the One in February of this year with Android 4.1.2 Jelly Bean and has been updated to versions 4.2 and 4.3; a planned upgrade to Android 4.4 KitKat will arrive in the coming months. If the issue is related to the firmware, users can still hope for a fix with the next update otherwise replacement is their only option.

Source: Phones Review | Image via Spigen

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I have the HTC One, and the purple tint doesn't really bother me. I hardly ever take low light photo's and I think the purple tint in low light is the result of high ISO. Oh well

4.3 was released over a month ago for the regular non-google edition. Why does the article say last week? And for the camera issue, I took my One to warranty service and the camera module was replaced, all good now. It is hardware related. The purple hue comes from the camera sensor overheating. Can't really fix that with sotware.

2III7 said,
4.3 was released over a month ago for the regular non-google edition. Why does the article say last week? And for the camera issue, I took my One to warranty service and the camera module was replaced, all good now. It is hardware related. The purple hue comes from the camera sensor overheating. Can't really fix that with sotware.

Writer probably only considered the Verizon version, which released recently.

Osiris said,
Sounds like a psychedelic feature not a bug...

Yeah, they could just tell all whiners to suck it, LSD that is, and then the images will look awesome.

Don't like the photos it takes. Looks amazing on the phone but as soon as you put it on the computer, it looks like I took the photo on the very first camera phone. That being said, I've only viewed it on a 1600p monitor. I'm confident it will look okay on a 1080p monitor and/or TV but I am still very disappointed that I still have to live with this phone for another year and a half.

adrynalyne said,
Where did it gain the reputation of best Android camera?

I heard HTC market that, but no review (or even user) claiming it.

Pretty much every review I saw was saying it produced superior looking pictures with less noise and better lighting etc, now it's all "Pictures are too noisy" "Photos are too over-exposed".

McKay said,

Pretty much every review I saw was saying it produced superior looking pictures with less noise and better lighting etc, now it's all "Pictures are too noisy" "Photos are too over-exposed".

Interesting. Never saw that. The only thing I saw is that it did pretty good for low light, but it was mediocre past that.

Funny how the HTC One gained a reputation for "best Android camera" due to it's larger pixels etc, and how quickly it went downhill to "worst Android camera".

McKay said,
Funny how the HTC One gained a reputation for "best Android camera" due to it's larger pixels etc, and how quickly it went downhill to "worst Android camera".

I don't care about camera on phone.. I have DSLR for picture taking. I use phone camera for quick shot and show family and friends .... DSLR is for everything else for best looking photos.

I have iPod Touch 2nd generation.. It has no camera and still works.

Which is fair enough, a little odd you came into an article specifically about the HTC One's camera to specifically say you don't care about a phones camera though.

McKay said,
Which is fair enough, a little odd you came into an article specifically about the HTC One's camera to specifically say you don't care about a phones camera though.

I am saying is that I don't care which phone camera is best or worse... who cares... If you like phone camera, that is fine...

shozilla said,

I am saying is that I don't care which phone camera is best or worse... who cares... If you like phone camera, that is fine...

If I am spending that kind of money, I want to be completely happy with all of it, not just parts.

shozilla said,

I don't care about camera on phone.. I have DSLR for picture taking. I use phone camera for quick shot and show family and friends .... DSLR is for everything else for best looking photos.

I have iPod Touch 2nd generation.. It has no camera and still works.


while the knowledge of you having a DSLR and not caring about the camera functionality of a phone is heart warming and sure to come in handy at some Point in my life, i fail to find its relevance here, in an article which states some users do use the camera and have an issue which seems to require a hardware fix. Your usage of a separate camera and the sharing of this fact is as useful as me saying i like toast to be really well done.

McKay said,
Funny how the HTC One gained a reputation for "best Android camera" due to it's larger pixels etc, and how quickly it went downhill to "worst Android camera".

Eh I've seen better, my Nokia takes a better picture, but my One is far from the worst too, seen a lot worse. But then again, I don't use either as a camera.. have a proper camera for that. Don't think I've ever experienced this purple thing though.

adrynalyne said,

If I am spending that kind of money, I want to be completely happy with all of it, not just parts.

That's like saying there is a "perfect" phone on the market. Every product (in the world) will always have some downsides to it. Just be happy with what you purchase. If you have this particular problem, send it back to HTC/exchange with your carrier, and life goes on.

tsupersonic said,
That's like saying there is a "perfect" phone on the market. Every product (in the world) will always have some downsides to it. Just be happy with what you purchase. If you have this particular problem, send it back to HTC/exchange with your carrier, and life goes on.

No it isn't. My car isn't perfect, but I am happy with it. If happiness means perfection to a person, well then that is on them. I am just saying, I am not going to lay down a wad of cash to say to myself, "thats ok that it sucks, it is just a phone".

adrynalyne said,

No it isn't. My car isn't perfect, but I am happy with it. If happiness means perfection to a person, well then that is on them. I am just saying, I am not going to lay down a wad of cash to say to myself, "thats ok that it sucks, it is just a phone".

no but that's the point, how good the phone is to someone is subjective. I'm sure there are a ton of things I don't like about your car. the point is, the camera doesn't make a smart phone.

I love the camera. Yes, the S4, Lumia etc take better pictures in ideal situations but under normal shooting cimrcumstances where I pull my phone out of my pocket and so does my friend with his S4 and we snap a picture, mine looks much better most of the time.

I can take my camera, turn off the lights and take a picture and it's still clear. His S4 you can barely see anything.

Megapixels are a marketing gimmick.