"Calm down... It is just a phone" Jobs email confirmed as fake

Yesterday, we learned that Apple is in the process of hiring iPhone antenna engineers to help with, what most news outlets assume to be, a very real reception issue with the iPhone 4. On that note, Boy Genius Report has posted, what they claim to be, an exclusive back-and-forth email conversation between one of their readers and Steve Jobs himself. Keep in mind, it's possible that the email responses from Steve Jobs could have been from someone in customer relations. Either way, it's still coming from Apple.

The reader, Tom, had posted a video on YouTube about the signal degradation issue that occurs when the iPhone 4 has its bottom left-hand corner covered up. As the story goes, Apple saw the video, contacted Tom, said the so called problem is just "rumor hysteria," and asked him to refrain from posting any more videos on the matter. In a moment of frustration, Tom decided to send an angry email to Mr. Jobs himself. BGR has verified the email headers and their legitimacy. Below is the conversation (all a direct copy from BGR):

First email:

[Apple engineer name redacted],

When we spoke, you would not tell me that there is a fix for this phone?

A friend just sent me this: http://www.boygeniusreport.com/2010/06/29/leaked-apples-internal-iphone-4-antenna-troubleshooting-procedures/

I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don’t tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. “Hey, I am going to go in the basement and continue my call. You can use my office on the 2nd floor so you can get a signal”. You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years  and this is the 1st time I am ashamed to be a MAC fan.

This is just  sickening,

[Tom]

Here is Steve Jobs’ reply:

No, you are getting all worked up over a few days of rumors.  Calm down.

Our reader’s response:

I am really insulted… “Calm down”…. “rumors”… What arrogance. This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality.

Steve Jobs counters:

You are most likely in an area with very low signal strength.

Our reader again:

Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a “low signal strength” in reality… all but apple campus and your house it seems? AT&T maps are a joke. I am in “excellent” to “good” coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could  at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.

Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not “isolated”. I was a big fan. But I am done.

Steve responds once again:

You may be working from bad data. Not your fault. Stay tuned. We are working on it.

Sent from my iPhone

And lastly, Steve emails in again even though our reader didn’t respond to that last message:

Retire, relax, enjoy your family. It is just a phone. Not worth it.

 

Update: This exchange of emails has been confirmed as a fake by Apple.

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So Apple has a terrible-for-PR email exchange, says it's fake without any other details and it's automatically fake? Apple has denied what support personnel have said before. (and apparently again now)

Wait, you people actually thought Steve Jobs was responding to customer emails? You thought the CEO of APPLE was emailing customers? Are you serious?

"Calm down, we're still making millions". Of course Jobs is right - lots of us have become over-obsessed with technology - at the end of the day - it's a TV, phone, PC - just another gimmick. All products risk problems - whether it's Microsoft or Apple - it's Apple's arrogant oh-so-corporate-approach to the community that ****es me off.

This is why Steve Jobs needs to sign all his messages. Perhaps using the outgoing mail server automatically, or on the phone itself. Could be done by using the message text as the digest and then signing that, then putting the key underneath it.

I find it amusing that you comment that BGR verified the "headers" like that is actually possible to do.

I smiled when I got to the end and saw the update: fake.

This entire conversation is FAKE. See Below. Via. macrumors.com

Fortune's Apple 2.0 is reporting that the latest email exchange between Steve Jobs and a customer was entirely fake, according to statements made by Apple PR.
The conversation was published Thursday by The Boy Genius Report and linked to by more than three dozen other sites. In it, a writer pretending to be Apple's CEO tries several times to mollify a customer called "Tom" who is furious about the iPhone 4's widely reported signal attenuation problem. In separate e-mail messages Jobs purportedly tells "Tom," who grows angrier with each exchange.

Boy Genius Report had originally published and vouched for the emails claiming the exchange was legitimate. Apple PR says the entire conversation was fabricated. The statements originally attributed to Steve Jobs included:
"No, you are getting all worked up over a few days of rumors. Calm down."
"You are most likely in an area with very low signal strength."
"You may be working from bad data. Not your fault. Stay tuned. We are working on it."
"Retire, relax, enjoy your family. It is just a phone. Not worth it."

Note that even before Apple PR's response, BGR had already retracted the last statement that they had originally attributed to Steve Jobs. The "Retire, relax, enjoy your family. It is just a phone. Not worth it." statement was later attributed to the customer, not Steve Jobs. Though, now it appears the entire exchange was fabricated. Adding further doubt to the motivation behind the original email poster, AppleInsider reports that the emailer had shopped the story around to several sites. It's not clear if BGR paid for the the rights to publish the story.

unkdirkpitt said,
This entire conversation is FAKE. See Below. Via. macrumors.com

Fortune's Apple 2.0 is reporting that the latest email exchange between Steve Jobs and a customer was entirely fake, according to statements made by Apple PR.
The conversation was published Thursday by The Boy Genius Report and linked to by more than three dozen other sites. In it, a writer pretending to be Apple's CEO tries several times to mollify a customer called "Tom" who is furious about the iPhone 4's widely reported signal attenuation problem. In separate e-mail messages Jobs purportedly tells "Tom," who grows angrier with each exchange.

Boy Genius Report had originally published and vouched for the emails claiming the exchange was legitimate. Apple PR says the entire conversation was fabricated. The statements originally attributed to Steve Jobs included:
"No, you are getting all worked up over a few days of rumors. Calm down."
"You are most likely in an area with very low signal strength."
"You may be working from bad data. Not your fault. Stay tuned. We are working on it."
"Retire, relax, enjoy your family. It is just a phone. Not worth it."

Note that even before Apple PR's response, BGR had already retracted the last statement that they had originally attributed to Steve Jobs. The "Retire, relax, enjoy your family. It is just a phone. Not worth it." statement was later attributed to the customer, not Steve Jobs. Though, now it appears the entire exchange was fabricated. Adding further doubt to the motivation behind the original email poster, AppleInsider reports that the emailer had shopped the story around to several sites. It's not clear if BGR paid for the the rights to publish the story.

Just because Apple says it's fake, doesn't mean it's true. Much like them saying Macs are more secure than Windows, but we all know about them being quiet about huge fixes towards the system and attacks from viruses.

For once... it appears that everyone is beginning to see what the real issue is here.... I have a blackberry bold 9700 on ATT. I travel alot and use the phone constantly. I would say i have signal 99% of the time and i can make a phone call anywhere.

I have buddies who have all different versions of IPHONE... All they complain to me about is ATT, ATT sucks! can't wait for it to go on Verizon..yada yada... I can pick up my blackberry right next to them and place a call, surf the web and check out score mobile while there precious iphone can't make a call.

I am tired of hearing that this is ATT fault... It appears now, that people are beginning to realize that there are major design flaws with the iphone platform.

It may be a phone, but it is also a significant chunk of most people's spare cash invested - time and effort. More, Apple is strongly based on its customer base - their customers buy based on the reputation that has been built. Apple customers are feeling tricked and betrayed. The response thus far from Apple has been nothing short of contempt which does nothing to assuage that.

It isn't just a phone - it is time and money invested, opportunies passed over (what could you do with a few hundred dollars?) and a betryal of trust.

Has Steve lost touch with what a few hundred dollars actually represents to most people? Almost definitely. Does he care? No. Should you? If you have money to spend, probably. Take Steve's advice, it's only a phone - don't waste your money, take your money and build an experience with your family instead. Go to a movie, have a great supper.

And Steve, as you manage to alienate more and more customers, remember: it's only money. (oh, and maybe a few people fired, but hey, it's only a job, they are only employees, it isn't like YOU are going to be seriously inconvenienced by any of this...)

asdavis10 said,

But the anti-Apple fanboys on this site won't care. I wonder what they're say now. "But that's probably what Jobs was thinking."

I guess fake or not fake, the issue does exist

:: Lyon :: said,

I guess fake or not fake, the issue does exist

Yes the problem does exist, but that doesn't mean Apple isn't working to fix the issue. I have been very critical of Apple on their response to this, but if people are making up stuff, then it shouldn't be reported at news. Neowin should have already taken this down or updated the article to reflect it is fake.

:: Lyon :: said,

I guess fake or not fake, the issue does exist

But this story wasn't about the issue as much as it was about Steve Jobs' handling of a customer email regarding it. We all know an issue exists.

asdavis10 said,

But the anti-Apple fanboys on this site won't care. I wonder what they're say now. "But that's probably what Jobs was thinking."

QFT

This is why i dont buy apple folks, they F... You in the arse then tell you it'll be all ok "we are working on it" Oh please whats the point of testing products then honestly, You pay money for a working item EG car,tv,washing machine,phone if it doesnt work it doesnt work you cant tell the customer "just hang in their, while we try figure this out" Refund it or Repair you cant force the customer to hold on to it...
i hope this is the end of Apple some how i hate their marketing techniques and company in general.

Neowin should correct the fact that BGR updated the original article because Steve Jobs never said "Retire, relax, enjoy your family. It is just a phone. Not worth it." It was the customer. He might be a jerk, but at least keep the facts strait.

Boojiboy said,
Neowin should correct the fact that BGR updated the original article because Steve Jobs never said "Retire, relax, enjoy your family. It is just a phone. Not worth it." It was the customer. He might be a jerk, but at least keep the facts strait.

+1000
But updating the article would be too much. Neowin feeds off of these Apple stories. Microsoft stories don't get as many clicks or comments.

asdavis10 said,
But updating the article would be too much. Neowin feeds off of these Apple stories. Microsoft stories don't get as many clicks or comments.

Shame it actually was updated. Go troll elsewhere.

Mike Brown said,

Shame it actually was updated. Go troll elsewhere.

Its a shame that correct information is posted on a news site? Really?

lol. It's just a phone?

For most of us. Our phone is a way of life. This arrogance from Apple and Steve Jobs is astounding. I hate Apple, but I understand they are a real player, but they really need to get this sorted, and admit to their loyal customers, that yes, they did **** up, and yes, they are sorry, and yes, they will be fixing the issue.

steve jobs is a douche and i would never buy an apple product EVER. ive played with a few iphones lately and they suck compared to android & my htc hero.

Retire, relax, enjoy your family. It is just a phone. Not worth it.

Yea enjoy your family, you ******, Yea he ditched his girlfriend in the 80's and claimed there was no baby of his but he really wanted it to name her lisa man his life problems are still on his back but just being put on his consumers and company

FWIW, if the Richmond that guy is from is the one in Virginia, he really might just be better off betching at at&t. Their coverage in Richmond is a joke, and I wouldn't be surprised if their entire customer base in the metro area was made up of the hipster population twittering on their iPhones while they walk from Panera to American Apparel.

This is too great. Those who continue to give this chump their money deserve the crap they get. There will still be of course those retards who can't see anything other than Apple and will continue to fall for their shiny items, but I'm sure the majority will open their eyes to the tons of other products out there that do the exact same thing if not more.
Remember, only girls buy things for style/fashion over functionality/durability. Logic and Reasoning should not evade man or the tech savvy.

This strikes me funny because the iPhone has become a cash cow for all companies involved. Playing its problems down is going to drive its user base away... I'd like to see his response then.

I'll be honest. I was going to buy the iPhone but now I've decided to buy an Android-based phone. I just don't want to deal with any of this!

Amazing how the mood changes. Steve says its just a phone when things go bad, yet it is a revolution and a magical device when everything everything works. Come on steve, its always been just a phone.

I don't get it.
If that is how the CEO of any company treats it's customers, why are people still purchasing their products? I know not all products have the same problems, but seriously? Their customer service stinks.
In fact, Apple's probably is fine, but the top guy - no idea how to talk to people.
But then if he has all that money then I should think he doesn't really care.

Mr Spoon said,
I don't get it.
If that is how the CEO of any company treats it's customers, why are people still purchasing their products? I know not all products have the same problems, but seriously? Their customer service stinks.
In fact, Apple's probably is fine, but the top guy - no idea how to talk to people.
But then if he has all that money then I should think he doesn't really care.

It's all psychological really. Right now I've got 2 iPhone 4 owners who I've shown the antenna issue to and they actually looked me in the face and said "Apple said all we have to do is hold the phone a different way" - SO THEY DO. As long as people are willing to let Apple get away with behavior like this Steve Jobs himself can start calling himself a Don because that's what he'll be.

Been reading all the comments by both angered users, loyal fanboys, logical experts, and Sir Jobs' arrogant comments, and now here's my 2 cents...

What is the primary function of a phone (smartphone, normal, BB, etc.)? It's to make and receive calls... Additionally, to send and receive SMS/MMS messages, and now with smarts, browse the web. A phone that cannot perform these basic functions reliably, and requires special treatment in order to maintain reception, is not worth your hard-earned money.

Granted, lots of products made it to market with defects, and their manufacturers never admitted to it unless they were threatened with lawsuits or the like, ex. Xbox 360, and now more recently the Dell and Sony issues reported a day or two ago. At least with those, if enough evidence was presented, the companies finally admitted to it and offered a solution/fix. With Steve Jobs, his arrogance in telling his employees to, for all intents and purposes, belittle his loyal customers and make them feel like morons by refusing to offer a solution, free fix, or even acknowledge the issue, instead trying to brainwash them into thinking it's their fault (refer to BoyGenious report), is where I draw the line...

I work at a major electronics retailer in Canada, and despite we have not yet received the iPhone 4, I am now officially boycotting all Apple products until Steve Jobs realizes that with social media, the average consumer has become much more educated, and will not stand for this. And for those individuals who choose to give him their money for a defective product, with no acknowledgement of a fix, and still kiss his posterior, they have my pitty for having an IQ so low that they rather go broke buying crap, rather than look at the viable alternative.

Oh, btw, I own a Nexus One running Froyo 2.2, and after showing it to some of my co-workers who own the 3GS, they have now dumped the phones and gone to Android units as well. The exedus has already begun.

And, I can wrap my hands all around the phone, and I don't even loose 1 bar, or ever skip a beat on 3G. That is how a phone HAS to work!

Apple.... egotistical, self-righteous, arrogance. My mother in law was a staunch supporter for apple being a teacher and all. She finally woke up and realized they were not all cracked up to be.

At the end of the day Apple can treat their customers like complete sh*t and the fanboys will still purchase the latest incarnation of iDevices.

Apple don't even have to try anymore.. blind fanboyism will prevail.

Hardcore Til I Die said,
At the end of the day Apple can treat their customers like complete sh*t and the fanboys will still purchase the latest incarnation of iDevices.

Apple don't even have to try anymore.. blind fanboyism will prevail.

iPods and iPhones are a status symbol, sad really.

for lots of people, their income comes from the ability to communicate, typically through a phone. Without an income their life stops as they know it. So if I was stupid enough to have an Iphone and Steve Jobs told me to "just live with it", i guess hes saying "get a different occupation"?

LMFAO!!!! I never bought anything from apple and never will... Apple(Steve Jobs) is arrogant loser with only great ideas!!

The grammar in those e-mails is so poor that a response from Steve Jobs, the jackass that he is, is not warranted.

Since the release of this phone i have experienced the antenna issue and the sensor issue where my ear keeps putting people on hold. Starting yesterday i have not been able to browse the internet or use any app that goes online. AT&T told me to turn off the 3G and try, it worked. But the second it goes back on 3G it doesn't work all the time. I then called apple to tell them what's happening. Apple's answer to everything i stated above was "your hold it wrong, and that isn't a joke" i said how am i holding it wrong, i have to put the phone to my ear so i can hear the person. The tech told me then maybe i should pick up a Bluetooth to fix this. I then told him I have an case on and it's not fix the antenna problem, even though it's a little better. so that problem and the antenna problem you are supposed to spend another $80 plus to fix apples mistake after already spending hundreds on a phone that isn't working correctly?... i had the 3GS prior to this and wish i never did the upgrade because of this, i hope they man up and fix the issue or i will be returning this phone before the 30 days is up. i also asked the tech at apple what they were doing about the latest lawsuit filed late last night the kid said "if you're going to talk about suing we can't talk anymore" then i asked if they were doing a FW update and he said "hold it another way" he said those words about 10-15 times throughout the phone call... it's a shame this has happened. Anyone else having issues browsing the internet?

Thanks

Boy oh boy, these Apple Issues just keep getting better and better... Like I've always said before in earlier post about other previous Apple products... I'll never till the day I die, own and Apple product of any sort, absolute pieces of CRAP!!!! Oh yeah.. to all the apple fans, folks, whatever you want to be called... got 2 words for you.. LEARN SOMETHING FROM THEM!! -- HTC & ANDROID!!! Absolutely not one issues yet, and probably never will be..

VERY PROUD HTC HERO USER WITH ANDROID 2.1..

Thanks,

Ha... Steve Jobs I never liked you never will... only thing I give respect to Iphone is the multi-touch is pretty freaking good compare to other touch screen phone I have messed with, I haven't got my hands on HTC android or nexus one yet but I would like to see how feels. "calm down" you calm down you hippie douchebag, is expensive phone fix it and stfu.

Jobs is a little off base here....

Yeah..it's just a phone..but even in today's technology...you expect a phone to work with some degree of accuracy. To tell a customer...and this is what it comes down to folks...a CUSTOMER...that to just not hold a phone a certain way is not working to fix the problem.

It would be like GM telling car owners...to keep the car running when it's stopped at a stop sign...you have to keep you foot on the gas pedal. Or..a TV manufacturer telling their customer...in order to watch TV...you have to sit in a certain spot in your house.

So for Jobs to tell someone who owns a phone...don't hold it in a way that your used to holding a phone...is unacceptable.

And trust me...when the next iphone version comes out...people will remember this.

I wonder if that will be his line on his next presentation.

"Introducing the iPhone 5 [...] relax, it's just a phone."
or
"Introducing the new MacBook Pro [...] relax, it's just an ordinary computer--nothing to get excited about."

They are doing exactly what MS did with the RRoD. The strategy was to deny that there was an issue and allow the product to saturate the market. Ultimately, they finally admitted that there's an issue and set aside money for it. However, due to the fact that they already sold a huge amount of 360s, a good portion of those would never actually use the service mainly due to inconvenience. That ultimately saves them money in the long run. It's the same strategy here. Deny until the iPhone saturates the market, apply a quick but inconvenient fix i.e. most people would have bought some form of a bumper to rectify the issue, then state that there was an issue but the consumer has to go out of their way to get the solution. Since most people won't actually use the solution since one has already been found, they lose as little money as possible. It would save them more money than having to recall every single iPhone or having to include a bumper with a purchased phone.

He probably just wants to show off the iphone 4 with all cockiness attached but can't since in the end he got screwed and is now wanting money as an excuse. Now he's threatening to switch over to an Android since all of his so called co-workers already done so which leaves him with the Dunce hat all over again.

Thirteen said,
I'm happy with my 10$ Vodafone 541.

Lol Cheers

I am sticking with my work Blackberry, it's free and it runs great so far.

I for one am getting sick and tired of the pompous arrogance that Steve Jobs is spouting.

"It's just a phone". Well, that was "just a customer". And it was "just a sale". Apple is "just a company". And this is "just bad press".

If he keeps thinking -- and speaking -- in that arrogant way, he'll lose "just a job".

The bottom line? We are buying a product we expect to work at least as good as the last product. If he went in front of a judge for a class action suit on this issue and said in his defense: "Your honor, it's just a phone, don't worry about it..." he would lose. This kind of response is unprofessional at best and actionable at worst. Phones are about as critical to people as computers or cars or all the other creature comforts we enjoy, and yes, we rely on them to WORK or we get them REPLACED.

I'm glad Steve kept his cool and tried his best to calm this fool down. It IS just a phone. People are acting like the iPhone 4 was the next coming of Jesus. Nothing is perfect; it has issues too. They're working on it.

bjoswald said,
I'm glad Steve kept his cool and tried his best to calm this fool down. It IS just a phone. People are acting like the iPhone 4 was the next coming of Jesus. Nothing is perfect; it has issues too. They're working on it.

Well, when I read the article it bothered me how immature the person acted. When ever I have an issue with a product I try to be as nice as possible, ofcourse if I'm not getting much help then I will change my tone. But this guy just starts off going full blast in rage form. Then the curse words start. I've tried to read a bit on this issue as I didn't wanted to know a bit more about it.

When Jobs said:
"You may be working from bad data. Not your fault. Stay tuned. We are working on it."

That seemed like a good reply, but then when I saw this:
"Retire, relax, enjoy your family. It is just a phone. Not worth it."

I honestly still can't believe he would say that. (bit of denial) I can't see him saying what he did above and then just sending another message (without any messages from the other person) what he did.

The "Retire, relax, and enjoy your family" is really rude.
The "It's just a phone" bit is uprising how he put it along side the other bit.

A phone is just like anything else that you paid for; meaning if it doesn't function how it should then logically you would want some answers or acknowledgment on the issue. (Which throwing this out there real quick, funny how the news articles are always about someone emaling Jobs personally, not customer service problems etc etc) The "It's just a phone" bit was crazy and its quite obvious why that is a problem, but I'm more surprised about the bit before it. :-\

bjoswald said,
I'm glad Steve kept his cool and tried his best to calm this fool down. It IS just a phone. People are acting like the iPhone 4 was the next coming of Jesus. Nothing is perfect; it has issues too. They're working on it.

let me remind you that for you it might be just a phone but some people's business depends on having a proper phone with good signal. If you pay to get a new phone and get something like this then how will he possibly say "hey its ok its just a phone, i will call my costumers when its fixed. its ok i will just lose couple of grands"

Ok, sorry Steve but this is not just a phone, it's a marriage, sort of, 'cause you're signing a contract to stay on that network, with a faulty phone for at least 2 years... Imagine 2 YEARS fighting with the same problem. I just think that can be an answer to a problem. Besides you're paying a lot of cash for something that really doesn't work as advertised.

kaffra said,
is this issue US only?

That's a very good question too? because if it's US only problem, then AT&T is on serious problem....

Two of my friends got iPhone 4 in New York and neither of them has any issues.... Go figure....

I played with one of them and is very snappy and works great... The only con I see is that is available only on AT&T and I hate them passionately...

I also played with the HTC Incredible and although I like the feel of the phone it's way more laggy, especially when flipping through screens.
Let see what the Droid X will be like.

kaffra said,
is this issue US only?

No, it's a hardware issue that (depending on where you read) may or may not be somewhat alleviated with an appropriate software update.

Very very sad how obsessive Apple Fans are. I have an iPhone. I like it. Simple. I am not going to cry over it. i havent had any problems. But if I do have any, and cannot get it fixed. I will return it.

some people are real idiots - sorry, but its true!

dimithrak said,
Very very sad how obsessive Apple Fans are. I have an iPhone. I like it. Simple. I am not going to cry over it. i havent had any problems. But if I do have any, and cannot get it fixed. I will return it.

some people are real idiots - sorry, but its true!

Your comment is so full of fail, I'm not sure where to start...

It's just a phone. Which just costs a lot of $. I'm asking, have they done beta testing on it? Or in the rush to sell a new phone they've skipped that phase, believing that it'd have sold anyway?

Retire, relax, enjoy your family. It is just a phone. Not worth it.

Yea, just a phone and not worth the $$$ for that piece of garbage....but seriously, people spent good money on a product that doesnt work as intended. Apple...Jobs...is saying excuses left and right and it is ****ing people off. I have said it before and I will say it again...Apples/Jobs arrogance and ego will be the down fall of Apple.

It's funny how Jobs goes to great lengths to deny there's a problem but signs off saying they're working on it.

This is exactly why I NEVER buy new phones, consoles, or any other technology on the first day it's released. It's just not worth being the first guy in the block. Thanks but I have the patience to wait a few months before making the purchase and with that patience comes less buggy devices and a cost savings.

I have an iphone 4 and haven't had a problem with reception so far. I never considered my area to have particuarly good coverage but I havent had many issues yet. I'm waiting on a full case to come in the mail to protect my phone anyway, but I personally feel like a lot of the coverage on this is overblown.

k311 said,
I have an iphone 4 and haven't had a problem with reception so far. I never considered my area to have particuarly good coverage but I havent had many issues yet. I'm waiting on a full case to come in the mail to protect my phone anyway, but I personally feel like a lot of the coverage on this is overblown.

Overblown ? The phone is sold 1.7m in the first 3 days so their are going to be a lot of complains. It's a big selling device so it should have only little tiny problems, they knew about this before the phone came out and did nothing.

Apple is to stubborn to copy what is good on other systems.. They only want to be on the other side.. Dosen´t matter if it´s good or bad..

I have bought just about every apple product made in the last 20 years

the guy lost the game 20 years ago, dont blame him

The comical thing about all of this, is since the iOS 4 upgrade, I have a better battery life, and reception in some places I frequently go to on my iPhone 3G!

Neobond said,
The comical thing about all of this, is since the iOS 4 upgrade, I have a better battery life, and reception in some places I frequently go to on my iPhone 3G!

Typical Fanboy Comment

darklordofthesith said,

Absolutely! Just watched the pixar documentry on cnbc and he even looked like a retard there.

You failed to catch Shadrack's sarcasm.

I´m a iPhone 3GS owner. The phone is great except for the camera wich is a joke in this pricerange. But i´m satisfied with it until now.. Looked on a video about changieng the battery.. What a clumpsy construction.. Hard to get under the shell. And you need soldering. Leave it to a serviceprovider and it´s cost about 1000Skr witch is out of the question.. MS is not my favourite company but Apple is way out. Next phone is to be a anything with Android and servicefriendly.

Don't people proofread anymore? The way he writes, I'm not surprised Steve told him to calm down. Then again, it's not like Steve never gets angry over seemingly trivial things...

Mike Brown said,
Don't people proofread anymore? The way he writes, I'm not surprised Steve told him to calm down. Then again, it's not like Steve never gets angry over seemingly trivial things...

ya.. guy getting p***** cause the phone he paid for doesnt work.
what an ass, isnt he?

Edited by John S., Jul 1 2010, 5:20pm : don't circumvent the swear filter

I wonder what all the Apple fanboys are thinking right now... They got screwed! It's kinda funny... Ok, maybe not. Just a little funny.

Mmm Bad for Apple... Well got to got... Need to make a phone call from my basement with my Android device, but my building has 20 floors, maybe in the 20th floor the iPhone 4 can have some signal =)...

Now, taking seriously, since the first iPhone ever made or the iPod or anything Apple related device I hated it...

I mean, Apple make grate products, but the policies that it uses and the way it behaves... Come on, Apple is what it is because the consumers, and they are turning their back to them. They should turn off the EGO MODE ON and recognize they did it wrong and make some fix for the people that already purchased this devices.

If it wasn't a phone, if it was a car for example, and hitting the brake with your left foot make the car not respond to any control and it crashes finishing in a horrible accident, would Apple tell the consumers "don't drive it that way"?????

The behavior of Apple it's a shame... Let's hope Apple and Steve get a little bit of courage to recognize the huge FAIL this is it...

Well, to the basement with my Android phone now ^^... C'ya later ^^...

it is life changing guys! when you get robbed and shot and your friend uses there iphone to call an ambulance it wont go through! and you die!

keep in mind, someone loaded ios4 on a jailbroke 3gs phone, and it did the exact same thing.
same signal issues.
which points at the OS, and not the antenna.

why "all" aren't having the exact same problem is a very curious issue.
some type of co-channel interference brought on by some other wireless vendor perhaps?

I am sure you wont hear the words "It is just a phone" when they presented it to the public and also wtf, don't they test enough their products before releasing them?

Just a phone... you know... that costs almost $500... good riddance. I was waiting for apple to reap the ignorance and arrogance they've shown. Cancel or allow? Well lets see, if you're stupid f'cking phone worked, you'd have that option. You can't Cancel what doesn't start can ya? In your face Stevey, what goes around, comes around you sloppy, big mouthed prick.

Aanuun said,
Just a phone... you know... that costs almost $500... good riddance. I was waiting for apple to reap the ignorance and arrogance they've shown. Cancel or allow? Well lets see, if you're stupid f'cking phone worked, you'd have that option. You can't Cancel what doesn't start can ya? In your face Stevey, what goes around, comes around you sloppy, big mouthed prick.
I have no idea where everyone is getting this $500 figure from. It's $199 for a 16GB, $299 for a 32GB.

Simon said,
I have no idea where everyone is getting this $500 figure from. It's $199 for a 16GB, $299 for a 32GB.

Retail price is higher than $500. AT&T pays part of the price for signing a contract. Apple receives $500/$600 per iPhone.

Simon said,
I have no idea where everyone is getting this $500 figure from. It's $199 for a 16GB, $299 for a 32GB.

Unlocked. Plus, there's the hidden cost of the two-year contract, which is purposely raised for the sake of subsidizing the phone.

I mean Steve Jobs is like on a jet ski crashing at 0 kph, like the phone has only been released for less than a month and people are really fed up with the iphone 4 and the reception issues. Jobs tries to look for the closest to blame, but its really all his fault and the idiots who designed the concept of the antenna this way. People spend almost 2000 thousand dollars on this phone and the contract and they get nothing but problems from the simple concept of the device, calling. The guy "Tom" has every right to be upset and jobs just makes some stupid excuses to make it look like it the guys fault. Yes its just a phone, but a big money sucking phone. Jobs, I now present to you the slow and painful death of Apple Inc.

Xypro said,
I mean Steve Jobs is like on a jet ski crashing at 0 kph, like the phone has only been released for less than a month and people are really fed up with the iphone 4 and the reception issues. Jobs tries to look for the closest to blame, but its really all his fault and the idiots who designed the concept of the antenna this way. People spend almost 2000 thousand dollars on this phone and the contract and they get nothing but problems from the simple concept of the device, calling. The guy "Tom" has every right to be upset and jobs just makes some stupid excuses to make it look like it the guys fault. Yes its just a phone, but a big money sucking phone. Jobs, I now present to you the slow and painful death of Apple Inc.

God I hope so!!! Ignorance is the correct word. Steve Jobs is as much of a fruit as the company he founded. He can't even man up about the issues. What a skirt.

darklordofthesith said,

God I hope so!!! Ignorance is the correct word. Steve Jobs is as much of a fruit as the company he founded. He can't even man up about the issues. What a skirt.

Yea is just someone who blindly thinks that he is the best and only the best in the whole company and market. Then his company has got to take the blame for his mistakes. Don't forget all decisions revolve around him in the company so all of the companies problems go back to him and he does not want to own up to it then thats his problem and the company shall R.I.P. On the other hand MS is doing great, as I always say their like a Greek dance they get faster and faster.

The point is that it is an expensive device. The device also claims, by Steve himself, to be life changing. Baring that in mind, i can understand why this guy is getting so worked up.

This is a silly issue that should not be happening with a phone that has been on the market for many years now.

Panacik said,
The point is that it is an expensive device. The device also claims, by Steve himself, to be life changing. Baring that in mind, i can understand why this guy is getting so worked up.

This is a silly issue that should not be happening with a phone that has been on the market for many years now.

Exactly. All the responses I have seen from Apple are as if this device did not cost money? Its a joke it really is, I don't know what to do with my device. Its so sexy why do I have to return it :-(. Stupid damn antenna argh!!!

Hey .. Steve ... , yes it a phone ... but I'm deciding to return it ... an get
a phone that can make calls too.

So, if you have a iPhone 4 ... an have issues ... just return it ... I figure if
40 or 50 thousand get returned he might change it tune on the issue.

GenBlood said,
Hey .. Steve ... , yes it a phone ... but I'm deciding to return it ... an get
a phone that can make calls too.

So, if you have a iPhone 4 ... an have issues ... just return it ... I figure if
40 or 50 thousand get returned he might change it tune on the issue.

Hey....guess what.....you don't need that many periods in a sentence.....it's not needed.....because it sounds like you're having an asthma attack.....while you're typing......and it's really stupid....

Also, it wasn't really funny.

I'm sorry but when you pay in the region of £1000 (over 24 months UK contracts) it's not "just a phone", it's a substantial personal/business investment. I'm not saying everybody who owns one has been saving pennies and this not working is the end of their life, but Apple is engaging in some serious damage control activities and it's just going to come back and bite them on the behind.

To be honest they have done a pretty good job so far, there hasn't been any massive blow-back from the tech community (when there should be, really).

It's a phone, it won't make calls when you hold it. Deal breaker.

Manish said,
You mean "brakes".

It just annoyed me. Don't worry I let the other mistakes slide though.


Well if Jobs was standing right behind you, while you are coding he could say something like that. I mean there a breaks in Objective-C, right?

Irrelevant. He was talking about a hypothetical situation in which Jobs is CEO of Toyota. It was wrong, let's move on.

Tarrant64 said,
"You may be working from bad data." LOL - seriously, what does that even mean?

That the internet is a self-perpetuating FUD machine.

The important thing, and what no one seems to be focusing on, is the last line - they are working on it. It's still very early in the product lifecycle, and like any company, it will take Apple a few weeks to figure out if they can fix it via software, and if they can't, to issue a recall.

Any other company would do the same, don't even consider thinking any differently.

Simon said,
The important thing, and what no one seems to be focusing on, is the last line - they are working on it. It's still very early in the product lifecycle, and like any company, it will take Apple a few weeks to figure out if they can fix it via software, and if they can't, to issue a recall.

Any other company would do the same, don't even consider thinking any differently.

It was good to read something from Steve Jobs that indicated that the company is working on a solution. I just hope that the solution reaches early adopters and not just iPhone 4.1 customers...

Simon said,
The important thing, and what no one seems to be focusing on, is the last line - they are working on it. It's still very early in the product lifecycle, and like any company, it will take Apple a few weeks to figure out if they can fix it via software, and if they can't, to issue a recall.

Any other company would do the same, don't even consider thinking any differently.

It does seem isolated, so far. Everyone that I know that personally has one (~15 people) hasn't experienced this issue. I'm sure Apple will publicly say something about it soon if they are working on a fix. The only reason this is generating so much publicity is just due to the popularity of the phone. It's way overblown.

My iPhone 3GS didn't burn up or melt under the Miami sun last year, and it performed like a champ under the Dominican sun last week. But everyone swore it was a wide spread problem that would happen to anyone having it out under the sun. I don't think this signal problem with the new iPhone is any different.

Simon said,
The important thing, and what no one seems to be focusing on, is the last line - they are working on it. It's still very early in the product lifecycle, and like any company, it will take Apple a few weeks to figure out if they can fix it via software, and if they can't, to issue a recall.

Any other company would do the same, don't even consider thinking any differently.

Then why bother even spending the time to design and develop it then, when just like bad PC Ported games, you can slop it up and then patch it later... I mean, because, the PHYSICAL issue is to do with the Antenna... early in the life cycle? Its what... the 4th freaking iPhone, I think its pretty safe to say its well into its life cycle.

And you're going to say, "don't even consider thinking any differently" when the iPhone 4 is doing that to the customers anyways.

Aanuun said,

Then why bother even spending the time to design and develop it then, when just like bad PC Ported games, you can slop it up and then patch it later... I mean, because, the PHYSICAL issue is to do with the Antenna... early in the life cycle? Its what... the 4th freaking iPhone, I think its pretty safe to say its well into its life cycle.

And you're going to say, "don't even consider thinking any differently" when the iPhone 4 is doing that to the customers anyways.

Calm down. Some people are reporting that their iPhones are not effected. It could be that they are just in an area with high signal strength. OR it could be that there were some problems with some batches, which happens all the time.

Strange, you guys in the USA seem to be getting it a lot worse then me. If I don't have any 3G reception, I can repro this issue occasionally but not when on a call.

If I have 3G reception, I can not repro this at all.

dave164 said,
Strange, you guys in the USA seem to be getting it a lot worse then me. If I don't have any 3G reception, I can repro this issue occasionally but not when on a call.

If I have 3G reception, I can not repro this at all.

I have not dropped a single call on my i4. I can replicate the bars dropping down when I cover that corner, but it hasn't resulted in drops.

However, I do have the proximity sensor issue.

Yeah it is just a phone - but it is also a large financial commitment, looking at the costs of it. You pay money for a product and you expect it to work at the end of the day. I believe that the customer has every right to get "worked up" about it. I would be gutted too.

After all the years of smugness, constant put downs from the isheep on anything not apple related seems payback is a bitch doesn't it? We saw a similar thing back in 2006 with Sony and the PS3

This is just a perfect example of what apple has become, they are not the underdog scrappy computer company trying to keep microsoft honest they are essentially now even worse than microsoft ever was even at their peak of monopoly.

Hopefully this is just the first dent in the armor to make apple down to reality where making good products and customer service are a company goal.

If isheep still support apple after this disaster they truly do deserve what they get from them.

swanlee said,
Hopefully this is just the first dent in the armor to make apple down to reality where making good products and customer service are a company goal.
Honestly, I hope they dig into to their own massively deep pockets and fix the phones that are affected by replacing them with phones that work. It has been reported that a lot of phones are not affected by the problem (I don't have an iPhone 4 and thus cannot say either way). I hope this of every company, but I do not really expect it from most. Apple, for what it's worth, has had a great customer service system in the past and the tech I know at a computer store constantly praises their willingness to work on things within warranties (now out of warranty is a completely different story).

If they do that, then they can earn a good customer service reputation, which they mostly had prior to this. If they ignore the problem and tell people that have it that in fact it's not a problem, then they will lose it.

swanlee said,

This is just a perfect example of what apple has become, they are not the underdog scrappy computer company trying to keep microsoft honest they are essentially now even worse than microsoft ever was even at their peak of monopoly.

Hopefully this is just the first dent in the armor to make apple down to reality where making good products and customer service are a company goal.

I agree... except that I guess I still have a little bit of faith that maybe they will strive to become that "good" company again and not keep going down this path. There's still time... this whole iPhone 4 fiasco could be a turning point, depending on how they handle it.

Steve is right though. It is just a phone. People make it out to be much more than it is.

100% agree... But... Apple market it as a lifestyle accessory that you need. Charge as such too. So they have to deal with the backlash of that.

For what Apple charges and for requiring users to subscribe to ATT's horrible service, this "just a phone" should at least make a phone call.

AnalogKid82 said,
For what Apple charges and for requiring users to subscribe to ATT's horrible service, this "just a phone" should at least make a phone call.

The iPhone is comming to other carries, most notably Bell and Rogers (in Canada). If people really hate ATT that much, they should have waited a month to sign up with a different carrier... Everyone knows never to buy the first round of a new gadget anyways...

Conjor said,

*snip*
Everyone knows never to buy the first round of a new gadget anyways...

See, I THOUGHT everyone knew this. But every time something new comes out, loads of people prove me wrong. I don't buy brand-new hardware, nor do I download software updates the very second they come out. Pouncing on zero-day is just asking for trouble IMHO.

whether this is Steve or just someone in PR, they just need to stop responding to customer emails. They are digging themselves into a massive hole here.
Its a lose lose situation, responding with truth or even lies will hurt them at the moment.

gamestargrinder said,
whether this is Steve or just someone in PR, they just need to stop responding to customer emails. They are digging themselves into a massive hole here.
Its a lose lose situation, responding with truth or even lies will hurt them at the moment.

No. Apple's PR was like this before the iPhone 4 went live too, and iPhone 4 is performing the best ever in sales for Apple.

gamestargrinder said,
whether this is Steve or just someone in PR, they just need to stop responding to customer emails. They are digging themselves into a massive hole here.
Its a lose lose situation, responding with truth or even lies will hurt them at the moment.

Exactly. Nobody will be happy with any response that isn't along the lines of "My bad! Sorry for all the trouble you are having! We'll send you a replacement phone that works perfectly fine right away!"

gamestargrinder said,
whether this is Steve or just someone in PR, they just need to stop responding to customer emails. [...]

I wholeheartedly disagree. I hope they keep displaying their disdain for their customers in such a public manner so people will start thinking twice about purchasing their products. The only way to make a company change is to speak with your wallet, and if Apple's products or customer service are inferior then people should let them know by not buying Apple products.

It's just a phone... well that's just it, it does a lot of things well, but being a phone isn't one of them...

IDK, I haven't met anyone who has a problem with their iPhone 4 yet (excluding the internet or from what you guys say on here).
And that is from people in DC and Florida...

But, if something is wrong, even with a select batch of phones, something needs to be done! And why does he continue to answer these emails... I mean, he has to know that every damn thing he says or replies to is going to end up on the internet... He needs to get a PR app and just stop.

SaltLife said,
But, if something is wrong, even with a select batch of phones, something needs to be done! And why does he continue to answer these emails... I mean, he has to know that every damn thing he says or replies to is going to end up on the internet... He needs to get a PR app and just stop.
There's an app for that?!

pickypg said,
There's an app for that?!

Yeah, it's actually running on his phone now. The truth of the matter is that he just set it to "Negative," hence these silly e-mails.

I am very surprised that Jobs didn't respond with more personally-directed and emotion-driven comments than he did...

Conjor said,
I am very surprised that Jobs didn't respond with more personally-directed and emotion-driven comments than he did...

He probably get tons of those mails per day, for both legit and less legitimate outrages.

Simon said,
So neither is...

https://smartphones.verizonwir...s.com/?lid=//global//phones+and+accessories//smartphone+resource+center#/page|200/products|1000:2098 (Droid Incredible)
http://shop.sprint.com/NASApp/...ayPhones?phoneSKU=APA9292KT (Evo 4G)
and the Nexus One is definitely out of the equation: https://www.google.com/phone/choose?hl=en&gl=CA&s7e=

The iPhone is reasonably priced. There are a lot of things wrong with these phones, the price isn't one of them.

The issue is not that Apple released a phone with issues, every tech company eventually releases a product that has issues.

The problem is Apple is refusing to acknowledge the problem and refusing to offer people having the problem a fix or at least a free bumper. Also add to the fact that Steve is being a complete prick about it simply further highlights why apple is handling this all wrong.

Had apple admitted there was a problem and offered a free solution to fix the problem with out being complete jerks about it the outrage would be alot less.

Simon said,
So neither is...

https://smartphones.verizonwir...s.com/?lid=//global//phones+and+accessories//smartphone+resource+center#/page|200/products|1000:2098 (Droid Incredible)
http://shop.sprint.com/NASApp/...ayPhones?phoneSKU=APA9292KT (Evo 4G)
and the Nexus One is definitely out of the equation: https://www.google.com/phone/choose?hl=en&gl=CA&s7e=

The iPhone is reasonably priced. There are a lot of things wrong with these phones, the price isn't one of them.


I think the issue of a phone not being able to make a call (the main purpose of a phone) is about the worst problem you can have regarding phone issues.

Northgrove said,
"Not your fault. Stay tuned. We are working on it."

It shouldn't take a leaked private email between two people to communicate to the wider customer base that something is being worked on - why doesn't he just come out and state it with the same gusto as he did with his jihad against Flash?

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

like...say... Steve Jobs...during the presentation about how life-changing the iphone 4 was... especially with it's revolutionary amazing antenna that would solve so many problems!

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

A phone that has trouble making phone calls.
I'm not trying to start anything, from the standpoint of an iPhone 3GS user, I am disappointed in the iPhone 4, simply because of the reception issue.

I'm due for a phone upgrade in September, and we get the iPhone 4 sometime this month, so right now I am stranded on picking a phone for the next 3 years of use.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

Umm... Phone = ability to make phone calls. Reception issues = problem making phone calls. Maybe Steve should rename it the iPodTouch Pro. It's an iPod Touch, but with a mic and camera. Brilliant!

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

It is more than a phone and Apple is more than a company. It is like a long time parishioner finding out that Jesus was actually really short.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.
its also a $200-$300 phone. that people paid money for, and are now stuck in a contract for.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

Lol this is what I call a silly comment.Are you Steve's lost twin brother? First to speak and bu..t to say???

mokthraka said,
its also a $200-$300 phone. that people paid money for, and are now stuck in a contract for.

Most iPhone 4 owners have no special problems with it. This wasn't even caught in many reviews. Steve also hints that this is somehow fixable, and there are rumors that iOS 4.0.1 will improve the situation in poor reception environments.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

I can't believe the level of fanatism that you must have to say something like this. People paid hundreds of dollars for the phone and hundreds more per year on service. If Ford sold a car that sometimes won't start and Ford CEO tells you 'relax, retire, enjoy your family, is just a car' you would be livid in anger and looking were to sign in for a class action suit. Really, you can be a fan, but don't play stupid.

Charles Keledjian said,

I can't believe the level of fanatism that you must have to say something like this. People paid hundreds of dollars for the phone and hundreds more per year on service. If Ford sold a car that sometimes won't start and Ford CEO tells you 'relax, retire, enjoy your family, is just a car' you would be livid in anger and looking were to sign in for a class action suit. Really, you can be a fan, but don't play stupid.

I have never owned an Apple product. It is just a phone at the end of the day.

AgentGray said,

like...say... Steve Jobs...during the presentation about how life-changing the iphone 4 was... especially with it's revolutionary amazing antenna that would solve so many problems!

Yeah, if that email is really him, he's out of his F-in mind.... He's playing down a major flaw in a phone that he said would be "revolutionary".... The dude just isn't well.... I feel sorry for him, but he needs to face facts that his illness has just left him totally incapable of being fully engaged in his job anymore... He needs to pass the torch and become a "figurehead" like Bill Gates, and stop involving himself in the day to day... He has no business digging the company into such giant PR holes. His company will suffer if they don't gag him soon.

It may be "just a phone," but thats not how he was billing it before it came out. He built up everyone's hopes, then pretended it really wasn't the be-all-end-all of iPhones... He's in a crisis of his own making.

Andrew Lyle said,

A phone that has trouble making phone calls.
I'm not trying to start anything, from the standpoint of an iPhone 3GS user, I am disappointed in the iPhone 4, simply because of the reception issue.

I'm due for a phone upgrade in September, and we get the iPhone 4 sometime this month, so right now I am stranded on picking a phone for the next 3 years of use.

Try Windows Phone 7

Benjamin Rubenstein said,

Umm... Phone = ability to make phone calls. Reception issues = problem making phone calls. Maybe Steve should rename it the iPodTouch Pro. It's an iPod Touch, but with a mic and camera. Brilliant!

Understandable for sure. Consumers should expect much more from something that costs quite a bit when you tally up all the costs. Now take all the angry people who paid all this money and tell them an iPhone 4S is out, and they'll just go out and buy the new one. Where's the real problem? with Apple? or with the blind consumerism?

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

It is a 600€ phone (bought unlocked) with a 24 month contract (do the math, per contract this will work out to 1500€). For a phone with this pricetag and the (so far) reputable brand, I expect more customer care than what you can see now.

Andrew Lyle said,

A phone that has trouble making phone calls.
I'm not trying to start anything, from the standpoint of an iPhone 3GS user, I am disappointed in the iPhone 4, simply because of the reception issue.
I'm due for a phone upgrade in September, and we get the iPhone 4 sometime this month, so right now I am stranded on picking a phone for the next 3 years of use.

I don't have any Apple products, but my sister does. She's not much of a technical person, and yet she knows better than to jump on the early adopter train and suffer all the issues. When Rogers brings it here, and hopefully most of the issues are ironed out, then I'll get it for her.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

ITS JUST A PHONE? WHAT!!! iFirst iOf iAll! iIts iA iRip iOFF!!!! And its just a phone i agree, but when you paid a massive price you expect it to work

mokthraka said,
its also a $200-$300 phone. that people paid money for, and are now stuck in a contract for.

Actually, without an AT&T contract, it's a $600 - $700 phone!

AgentGray said,

like...say... Steve Jobs...during the presentation about how life-changing the iphone 4 was... especially with it's revolutionary amazing antenna that would solve so many problems!

How much more life changing can it be to have a phone that isn't a phone? Seems pretty different from the norm to me. I'm sure the iPad would have the same issue if someone could cover up one of its massively nonfunctional corners.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

It's funny that he says "it's just a phone" when people are complaining about the phone but when it comes to the people that mindlessly worship apple, he has no problem with those people treating the product as more than a phone lol. And even if it is just a phone, what kind of reply is that? it's about customer service.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

I currently have a 3GS. I think it's a fantastic toy, but as a phone I'm quite dissappointed. I drank the Apple Kool-Aid and I'm regretting it. It is a beautiful piece of hardware, the software for the most part is fantastic and it just works as an iPod Touch.

I'm not going to blow up like so many others are, but I'll be going back to Blackberry or maybe check out Windows Phone 7 in the next couple of months, and to get my Apple fix maybe an iPad. Sure, the Blackberry is no iPhone -- but maybe for a phone that's a good thing.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

But it's not a phone. A phone that can't make or hold calls is a brick...

mokthraka said,
its also a $200-$300 phone. that people paid money for, and are now stuck in a contract for.

Once they get your money then who cares. [note: sarcasm]

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

Yeah, when people have paid out over £400 for it, then I would expect it to work perfectly.

While Job's statement will most undoubtedly come and bite him at some point, he does have a point. It's just a phone. Everyone knows that there are issues with it, and I'm sure AT&T (well I don't know) has some sort of return policy if you have a bad phone (etc). And Apple will pay via marketshare and/or image/stockprice. However it's not the end of the world for anyone.

Honestly, to you and the guy who the thread is about I only have one other thing to say, which might actually echo what Job's meant to say. "if this the worst problem you have to deal with, then you are indeed a lucky person."

Andrew Lyle said,

I'm due for a phone upgrade in September, and we get the iPhone 4 sometime this month, so right now I am stranded on picking a phone for the next 3 years of use.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

It's a rather expensive phone, and it's the fourth iteration of the phone, so it shouldn't have these issues. It should have been QA'd properly before release...

+MR Spoon
Yeah, when people have paid out over £400 for it, then I would expect it to work perfectly.

Agreed!

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

LOL yeah it's just a phone...until you need to call 911 because someone is dying or you just got in a car accident and need to get help FAST...yeah...it's just a phone.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

It isn't the fact that it is a phone, it is the fact that the cost of the phone is a pretty penny and hardly a throw away device. If Apple were selling the device outright for $50 his point would stand but that isn't the case - if I am shelling out several hundred for a device I expect it to work. Humility unfortunately is something that is non-existant for many large companies; that goes for Apple, Microsoft, Oracle, IBM or what ever you care to name.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

well not when it cost me 1400NZD to buy! after reading up about the issues with this version im not getting one till the problems are sloved!!!!

Benjamin Rubenstein said,

Umm... Phone = ability to make phone calls. Reception issues = problem making phone calls. Maybe Steve should rename it the iPodTouch Pro. It's an iPod Touch, but with a mic and camera. Brilliant!

How about you correct the story. Jobs didn't say "It is just a phone."

Piggy said,

I don't have any Apple products, but my sister does. She's not much of a technical person, and yet she knows better than to jump on the early adopter train and suffer all the issues. When Rogers brings it here, and hopefully most of the issues are ironed out, then I'll get it for her.


it's a 4th generation model... there shouldn't be basic issues like this anymore. there's no "early adopter" for 4th generation.

Piggy said,
Steve is right though. It is just a phone. People make it out to be much more than it is.

Funny... Steve didn't seem to feel that way when Gizmodo had one. Maybe he should've taken his own advice at the time... just retire, relax, and enjoy his family.