LG Optimus 7 not getting Windows Phone 7.8 update

When it was announced that Windows Phone 8 would not be available as an update, or piece of software at all, to first and second generation Windows Phone 7 hardware, there was a collective frown from users, especially ones who had just invested in a Nokia Lumia 800 or 900. But that frown was turned upside down when Windows Phone 7.8 was announced for the forsaken hardware.

But if you’re an LG Optimus 7 owner, eagerly awaiting the update, if just to get more real estate on the start screen, you’re going to be very, very disappointed. The handset isn’t getting the Windows Phone 7.8 update.

Although it’s not clear how many Optimus 7 owners are still out there, for the ones that are out there, they’re getting a swift kick in the teeth for their loyalty. Although the device is two years old, handsets like the HTC HD7 and the Samsung Omnia 7 are slated to get the Windows Phone 7.8 update. Could this be LG’s way of distancing themselves from the Windows Phone OS in general? They did recently partner with Google to release the Nexus 4. There are reports that LG have withdrawn support for the Windows Phone hardware they produced (link needs translation).

IT was LG Electronics in Poland that confirmed the news, following an inquisitive Optimus 7 owner’s queries around Windows Phone 7.8. They replied:

Please note that it is not expected to introduce software update for your version of the E900 to 7.8. If you have additional questions, please contact us again.

It was recently announced that Windows Phone 7.8 might not be the final update for the Window Phone 7 range of devices and that both 7.8 and Windows Phone 8 would co-exist for "quite some time".

Do you have an Optimus 7 and do you still use it? It would be nice to know if you were considering sticking with the Windows Phone platform, or has this decision by LG forced your hand to jump ship to another Windows Phone 8 OEM, Android device or other.

Source: news.softpedia.com | Image courtesy of lgblog.co.uk

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Back in the middle of this year I was to understand that windows 7.8 would be deployed to all windows phone devices that had 512 mg of ram or more. So with interest as to how the UI is better or worse than android or iOS, I bought one off Ebay (LG E900). I think WP excels at integrating disparate and similar bits of information in one eye full on the home screen. I like this in some respects better than androids setup. But still I was looking forward to seeing more info (more tiles) in the same screen instead of scrolling to get to what I need, which is counter productive.

Now, not only are we to wait for windows 7.8 (well not me I guess) until spring 2013 (most likely in an effort to ride the WP8 hype as long as possible), but my phone with 512 mb of ram is now not supported.

I like the E900. Too bad if its not being updated. I will no longer support windows phone or LG due to being ****ed off.

1) This doesn't mean that Microsoft won't push the update themselves unless LG restricts Microsoft's ability to do so. If LG forces Microsoft to not allow the update on LG devices, then they are truly just screwing with their customers for technical politics.

2) LG right now has two masters. Apple and Google, and riding the fence between the two has been hard, and Apple hit them hard over producing the LG WP7 device in the first placed. Although I don't agree with LG as they got themselves into the mess they are in, I do understand why they don't have time to juggle the politics of all 3 MFRs when Google and Apple keep forcing exclusivity agreements and punishments when LG isn't doing their bidding.

Who cares? It's an older and lower end device. Why do people think old low end devices should be updated forever or at all?

This is how LG takes care of its customers. It was the same with older android phones, that is why I decided not to buy an LG phone ever again..

In the interest of accuracy in journalism, the response received says NOT EXPECTED, not that it's NOT GETTING like the headline suggests. So it may be, as well.

Since MS does not manufacturer the phones, no way to step in. That is why buying hardware and software from 1 manufacturer is the best way to do.

jay_max said,
There should be a way for Microsoft to step in and push updates to these phones.

NeoPogo said,
Since MS does not manufacturer the phones, no way to step in. That is why buying hardware and software from 1 manufacturer is the best way to do.

Um, wrong.

For example if Dell didn't issue a driver or bios update to allow say an OS like Windows Vista to run, Microsoft could easily add in the driver and code correction to overlook the bios flaw. (Which is something Microsoft DID DO with Vista, and why many updates were to adjust for mainboards with incomplete ACPI features and other drivers and hardware and software that Vista worked around at the driver/service level and through the OS PCA.)

Microsoft could step in and release this, unless LG or the Carriers have a contract that gives them the ability to halt Microsoft from doing this.

So it is possible Microsoft will release this even if LG doesn't officially support it.

subcld said,

its LG fault not MS

Google gets a lot of the blame for the lack of Android updates so MS has to have the same treatment.

thealexweb said,

Google gets a lot of the blame for the lack of Android updates so MS has to have the same treatment.

It's not exactly google's fault, but still, IMO it was a bad decision to let OEMs create their own custom android OSes.
This resulted in a lot of handsets with old OS builds which caused huge fragmentation among android devices.

WP's situation isn't much different from windows.
Let's say I have a laptop that works fine under windows 7. I decide to install SP1 but there is a known firmware/driver issue that prevents it, yet the manufacturer refuses to provide an update. Who's to blame here?

thealexweb said,

Google gets a lot of the blame for the lack of Android updates so MS has to have the same treatment.


in this case LG doesn't want to release the update to their customers
again its not MS fault
now im 100% sure i will never trust LG

subcld said,

in this case LG doesn't want to release the update to their customers
again its not MS fault
now im 100% sure i will never trust LG

LG's support has always been horrendous... All of the friends I have who have had LG phones (Aside from dumb phones) have had nothing but problems and no support whatsoever. I would never, EVER get an LG anything.

thealexweb said,
So much for guaranteed updates for Windows Phones...

Guaranteed updates for at least 18 months. It has been over 2 years... it's not very nice of LG, but it's not like this phone hasn't seen many updates already.

rfirth said,

Guaranteed updates for at least 18 months. It has been over 2 years... it's not very nice of LG, but it's not like this phone hasn't seen many updates already.

Many updates you say, but for the average user what have they added? (Android may suffer from this too though)

thealexweb said,

Many updates you say, but for the average user what have they added? (Android may suffer from this too though)

Mango update?

thealexweb said,

what features did it actually give users though?

Multitasking, ie 9, custom ringtones, visual voicemail, battery Saver, voice messaging & Threads, Facebook Chat, Linked inboxes, groups, deeper social integration, improved live titles, local scout, bing vision, smart dj, skydrive integration, One note improvements,Internet connection sharing, manage your phone on the web, and more, should I go on?

And there was also Nodo and tango updates.

If that isn't a good update, then I don't know what it is...

oliver182 said,

Multitasking, ie 9, custom ringtones, visual voicemail, battery Saver, voice messaging & Threads, Facebook Chat, Linked inboxes, groups, deeper social integration, improved live titles, local scout, bing vision, smart dj, skydrive integration, One note improvements,Internet connection sharing, manage your phone on the web, and more, should I go on?

And there was also Nodo and tango updates.

If that isn't a good update, then I don't know what it is...

Baffling that some of those weren't baked in from RTM o.0

thealexweb said,
Baffling that some of those weren't baked in from RTM o.0

Kind of the point of updates.. hardly unique to any particular platform. The Android platform for example had some big changes as well in the same time frame. Baffling?

Max Norris said,

Kind of the point of updates.. hardly unique to any particular platform. The Android platform for example had some big changes as well in the same time frame. Baffling?

Well MS launched WP7 missing core features e.g. tethering, no wonder WP7 was a dismal failure.

rfirth said,

Guaranteed updates for at least 18 months. It has been over 2 years... it's not very nice of LG, but it's not like this phone hasn't seen many updates already.

I'm going to take a wild guess here and say that LG has already moved their Windows Phone techs out, assuming they were thinking Microsoft had abandoned existing Windows Phones in favour for WP8.

So, they no longer have the staff with the know how or maybe even access to WP7.x project anymore to update it to 7.8. With the minimal amount of users of the LG Optimus 7, again, I'm guessing they've thought there is so few of us users left in the wild they don't need to pay to re-employ some people to push the 7.8 update out.

thealexweb said,

Well MS launched WP7 missing core features e.g. tethering, no wonder WP7 was a dismal failure.

Exactly, because we all know that this specific feature is why the iPhone was a great success.

Oh wait, it didn't have it, nor about 50 other features available on non-smart free phones when it launched. You know, things people have been doing for over ten years like Bluetooth, Voice dialing, etc...

Android also shipped missing a crap load of features, and to this day still doesn't have them in the latest versions, some of which will never be fixed without breaking compatibility for 80% of the Apps.

Go find something else to troll.

Shrug. Mine will retire into being a mp3 player/wifi device once I move to a WP8 device anyways. Nothing much to see here.

I have never been able to trust LG as they pull the carpet out from under their phones support so quickly and without warning.
The reason I won't by the new Nexus is because its made by LG, even though all the support will come from Google for the OS I just expect LG to **** it all up at some point

Also anyone noticed that the LG logo can easily be made in to packman just by moving part of the G (google it, its true)

dodgetigger said,
I guess that's the last nail in the coffin for the Windows Phone platform for me.

So because LG are lazy, good for nothing ******* who won't support their phones (something they have never done with any platform, including Android), you're going to jump ship from the Windows Phone platform as a whole? You'd be better off switching to a Nokia WP8 device. Besides, the Optimus 7 is two years old anyway! By now, you should be able to get a new phone on contract! Well, unless you're in Canada and stuck in those damn 3-year contracts...

I have a LG Optimus 7. It's actually the second one because the 1st one must've had a temperature threshold of 30°C so rebooted all the time.

I also chose it because it was slim and didn't have tactile buttons. I liked having the hidden MFG menu mainly for the USB tethering and the possibility to tap into the registry. I'm still on mango without wifi tethering or hidden networks thanks to Orange france for not doing an update since.

Had it for 1 1/2 year, disappointed but this one will go to the wife, can I have a Lumia 820 now? :-)

LG: "Even though MS does the heavy lifting here and we just need to update our firmware and drivers for 7.8, we don't give a crap about our customers, so sucks to be you." /S

Their incompetence and laziness in providing OS updates is unmatched. Just look at their stellar timely android updates.

This is the phone I have right now and I thought the 7.8 update would come from MS directly and not have anything to do with the OEMs etc. I suppose now that there has to be some type of firmware update on their part as well which LG wants to be a dick about and not bother to do.

I\ll be getting a new WP8 device in the end but it's a shame this can't get the update, oh well. Last time I get anything LG for mobile, and I doubt the nexus brand will help their market share either.

GP007 said,
This is the phone I have right now and I thought the 7.8 update would come from MS directly and not have anything to do with the OEMs etc. I suppose now that there has to be some type of firmware update on their part as well which LG wants to be a dick about and not bother to do.

I\ll be getting a new WP8 device in the end but it's a shame this can't get the update, oh well. Last time I get anything LG for mobile, and I doubt the nexus brand will help their market share either.


well, firmware update isn't always required for OS updates, so we'll see how it turns out in the end.

Wow, I nearly bought that phone back when WP launched... It and the short-lived Dell Venue Pro were my only desires...
I guess A) I have terrible taste in phones, and B) LG aren't worth the effort. Good luck with that new Nexus device, when they announce they aren't shipping (what I thought was) a mandatory update in two years.

It's a real shame if this is true. I just bought the HTC 8X but I was hoping to sell my Optimus 7, which the former replaced.

Not getting the 7.8 update will really hurt it's value.

I'm sold into the Windows Phone platform for a variety of reasons (mainly WP features and usability). That's why I have bought launch devices twice. Once for the WP7 debut and the 8X for WP8.

I use my LG Optimus 7 as my main phone, although people hate it for its clicky buttons and small screen, both of those were my requirements when I got it. It is still an amazing handset and I'll be sorry to see it go when newer apps that I want to use are no longer supported on 7.5.

I'll be sticking with Windows Phones, as I really do like the platform. However, I won't be buying into LG as a brand from now on as its quite clear if this is the case, that they don't want to support their customers even if the underlining product is being updated in the wild.

I'm not quite sure what my next windows phone will be, they're all quite big and lack tactile feed back on the buttons,, ah well time moves on I guess.


side note: it'll still do everything it does now, phone calls, messages, social networking, web browsing, pictures etc so its not like I'm just going to throw the phone away...

I'll be either donating it to my mother as she only likes to make calls and likes big buttons (ie she's half blind already lol)... or i'll be taking it apart and using it as a GPS tracker hidden somewhere in my car. I guess if its the latter, the real fun comes from the phone. Woo! #brightsideoflife

sagum said,
I use my LG Optimus 7 as my main phone, although people hate it for its clicky buttons and small screen, both of those were my requirements when I got it. It is still an amazing handset and I'll be sorry to see it go when newer apps that I want to use are no longer supported on 7.5.

I'll be sticking with Windows Phones, as I really do like the platform. However, I won't be buying into LG as a brand from now on as its quite clear if this is the case, that they don't want to support their customers even if the underlining product is being updated in the wild.

I'm not quite sure what my next windows phone will be, they're all quite big and lack tactile feed back on the buttons,, ah well time moves on I guess.


side note: it'll still do everything it does now, phone calls, messages, social networking, web browsing, pictures etc so its not like I'm just going to throw the phone away...

I'll be either donating it to my mother as she only likes to make calls and likes big buttons (ie she's half blind already lol)... or i'll be taking it apart and using it as a GPS tracker hidden somewhere in my car. I guess if its the latter, the real fun comes from the phone. Woo! #brightsideoflife

Yeah, the only LG I'll touch is the Nexus 4 (or a dumbphone if I were still in the market for one), as their track record for updates even on Android is terrible. You probably got more updates on your Optimus 7 than most LG Android owners got.

migo said,

Yeah, the only LG I'll touch is the Nexus 4 (or a dumbphone if I were still in the market for one), as their track record for updates even on Android is terrible. You probably got more updates on your Optimus 7 than most LG Android owners got.

That's the weird part, the LG Optimus 7 was usually one of the first to get updates, but yeah, I got all the updates every other handset go so far. Not really shocked after the announcement that older phones wouldn't be supported for WP8 OS, but would have been nice to have a phone that was supported to the end of the OS's actual life.

sagum said,

That's the weird part, the LG Optimus 7 was usually one of the first to get updates, but yeah, I got all the updates every other handset go so far. Not really shocked after the announcement that older phones wouldn't be supported for WP8 OS, but would have been nice to have a phone that was supported to the end of the OS's actual life.

remember LG was the premier partner for Microsoft for windows phone 7.. it was agreed along time ago when WM6.5 was out or something like that.. but I guess its a good thing they left because Microsoft started looking for a new partner (Nokia)..

Lachlan said,

remember LG was the premier partner for Microsoft for windows phone 7.. it was agreed along time ago when WM6.5 was out or something like that.. but I guess its a good thing they left because Microsoft started looking for a new partner (Nokia)..

Samsung, LG and HTC were _all_ premier partners for Windows Phone 7. Unfortunately, none of the three really seemed all too committed to the platform. But LG has never had a good track record of supporting anything electronic. They should stick to home appliances.