Hewlett-Packard on Monday said it has scored yet another huge outsourcing contract to provide technical support to Microsoft. HP said the new global services contract, worth several millions of dollars, covers some 61,000 Microsoft employees, vendors and contractors around the globe.
The agreement, which extends HP's reach to North America, could have HP advising Microsoft people how to get the most out of their own software.
"This agreement with Microsoft is just one example of the newly merged company's ability to provide superior value to our global business partners and to leverage our expanded service offerings in the marketplace," said HP Services executive vice president Ann Livermore.
HP has come to Microsoft's rescue before. For the past two years, 11,000 Microsoft employees, vendors and contractors in 35 countries in Europe, the Middle East and Africa have turned to HP for help desk call center support.
But the new deal is a shot in the arm to HP's recently merged $15 billion services business, in that it beat out both IBM and Dell for the bragging rights to Microsoft's dance card.
At its core, HP Services offers consulting and system integration, customer support and outsourcing services. Comprised of 65,000 professionals around the globe, HP Services is the industry's third largest IT services organization. HP said the new arrangement makes Microsoft one of that division's largest customers.
News source: Internet News
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The agreement, which extends HP's reach to North America, could have HP advising Microsoft people how to get the most out of their own software.
"This agreement with Microsoft is just one example of the newly merged company's ability to provide superior value to our global business partners and to leverage our expanded service offerings in the marketplace," said HP Services executive vice president Ann Livermore.
HP has come to Microsoft's rescue before. For the past two years, 11,000 Microsoft employees, vendors and contractors in 35 countries in Europe, the Middle East and Africa have turned to HP for help desk call center support.
But the new deal is a shot in the arm to HP's recently merged $15 billion services business, in that it beat out both IBM and Dell for the bragging rights to Microsoft's dance card.
At its core, HP Services offers consulting and system integration, customer support and outsourcing services. Comprised of 65,000 professionals around the globe, HP Services is the industry's third largest IT services organization. HP said the new arrangement makes Microsoft one of that division's largest customers.
News source: Internet News View: The entire article
Mark Govan, technical account manager at storage company EMC, warned that even when a disaster recovery plan had been set up, an alarming number of companies did not bother testing it to see whether it would actually work.
"Companies have implemented back-up strategies but have not adapted them to new storage growth," he said. "If they missed out a new volume added to a server then they would find their data corrupted when they tried to restore it."
Krischer recommended that email should now be considered a critical application and enterprises should include this in their recovery plans.
"After 11 September email was the only way for some people to communicate," he explained.
Martin Boyce, head of enterprise systems at Dell, suggested that the attacks have led firms to investigate new avenues in business continuity.
"Companies are looking into using mobile office suites as part of a contingency plan should disaster strike," he concluded.
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