main

Microsoft, Best Buy accused of Net scam

malebolgia   on 09 May 2003 - 13:00 · 36 comments & 7646 views

Advertisement (Why?)
The suit, filed Tuesday in Los Angeles Superior Court, claims the alleged scam stemmed from a promotion in which customers at Best Buy, who paid for purchases with credit or debit cards, were given free compact discs that allowed them to try Microsoft's online service, MSN.

Microsoft, the world's largest software maker, and Best Buy, the largest consumer electronics chain, were partners in a pact dating back to 1999 to promote Microsoft's money-losing MSN Internet access service.

"We haven't yet received the complaint and therefore have no comment," a Microsoft spokesman said. Best Buy officials were not immediately available for comment.

Plaintiff Samuel Kim said he unwittingly became a victim in February after making a purchase at a Best Buy store in Los Angeles with his debit card.

News source: CNN


What is Rights Management?
Rights management refers to technologies that protect digital content after it is shared or distributed. Specifically, rights management technologies enable a content owner to stipulate a set of rules, or policy rights, that govern how the content may be used, by whom, for how long, etc. The protection, achieved by encrypting the content, may be provided by software or embedded in the hardware device itself - or some combination of the two.

At Microsoft we began experimenting with such protection for our software as early as the mid-1980s. We learned that no rights management system, no matter how secure, will succeed in the marketplace unless it is both easy to use and flexible. Different levels and kinds of protection are required for an individual's medical records, an attorney's confidential client memo, a recording company's master audio recording, an amateur photographer's images, and a publisher's new bestseller. And because no system can ever be 100 percent secure, protection needs to be easy to update, to address inevitable system breaches.

Microsoft has invested more than $250 million to date in rights management technologies, and we have substantial ongoing efforts to enable a new generation of rights management that will protect a broad range of personal and commercial digital content. We also work closely with many industry partners to advance the development and deployment of rights management systems. We actively participate in several cross-industry initiatives, including efforts to develop industry standards that help ensure the effectiveness, wide availability and interoperability of rights management solutions and the content they protect.

While there is still much work to do, content owners and authors today can choose from an array of flexible solutions tailored to meet customers' specific requirements, cost constraints and business models.

Digital Rights Management
Microsoft's flagship technology for managing the rights to media content is Windows Media Digital Rights Management (DRM), which delivers music, video and other media content online in a secure format. Released in 1999 as the first comprehensive rights management technology for both audio and video, and now in its third generation, Windows Media uses one of the strongest encryption systems available. To raise the protection level still further, a content owner can change the media file encryption keys daily, or even every few hours.

Supporting a broad array of content distribution business models - such as previews, rentals, subscription, purchase and try-before-you-buy - Windows Media DRM is widely used for securely distributing digital media online. Many major music labels are using Windows Media to deliver digital music, and Microsoft has partnered with several companies that use the technology to offer top-quality online audio and video subscription services. Pressplay and MusicNow, for example, provide online access to hundreds of thousands of music tracks. CinemaNow and MovieLink provide high-quality Internet distribution of movies from major studios such as Warner Bros. and Twentieth Century Fox.

Consumers gain the most from the efforts of these pioneering entertainment companies. Online distribution offers a convenient way for people to access their favorite content wherever they are, at any time. But digital piracy is against consumers' long-term interests; it undermines the economic incentives for artists and producers to continue creating and distributing the work we all enjoy. With rights-managed licensing, consumers can help sustain the flow of fresh creative work, confident that they have legitimately acquired rights to content that is authentic, of highest quality, and virus-free.

Rights Management Services
Anyone who uses a personal computer for word processing, email, data analysis or other common purposes is creating digital content - content that if unprotected might be misused by others. One of the touchstones of our Trustworthy Computing initiative is responding to customers' demands for technology that protects the confidentiality and privacy of their information.

This year we will release Microsoft Windows Rights Management Services, a security service for Windows Server 2003 that works with applications to help customers protect sensitive Web content, documents and email. The rights protection persists in the data regardless of where the information goes, whether online or offline.

Building on this technology, our forthcoming Office 2003 productivity software suite will enable users to designate who can open a document or email message, and specify the terms of use - for example, whether they can print, copy or forward the data. A rights management add-on for Internet Explorer will extend these protections to Web content. Independent software vendors and application developers also will be able to build on Windows Rights Management, using software development kits that we will make available.

As these technologies become widespread, their protection will help encourage wider sharing of information within and between organizations, improving communication and productivity by assuring information workers of the confidentiality of their documents and data. For example:

o Intranet content. A manager with a toy manufacturing company uses its enterprise information portal to see year-over-year sales data on screen. The company has confidence in posting this sensitive information because specific usage restrictions have been applied to it. The manager gets the information she needs, conveniently, but because she cannot print, copy or paste it, sensitive sales data are protected from inadvertent (or deliberate) sharing with a competitor.

o Documents. Using a simple on-screen dialog prompt built into her word processing application, an advertising copywriter specifies that her document, a draft marketing plan, may be viewed and edited by a selection of the client company's managers for one week. She posts the document to a Web portal to share with them. Based on their feedback, she finalizes the plan and posts it. Managers who downloaded the obsolete draft can no longer open it, which prevents confusion as to which document is current.

o Email communications. A senior partner in an accounting firm needs to send email to his partners with a confidential contract proposal attached. Besides specifying who may read the proposal and that they may not copy, paste or edit the information, he specifies that the email itself cannot be forwarded. The recipients' email and word processing applications transparently enforce these policies. All partners worry less about information leaks that might damage ongoing negotiations.

Similarly for consumers, rights management will help protect the privacy and confidentiality of computer files and email. Rights options will be easy to use, appearing as an extension of familiar menus and commands. Besides protecting personal documents of all sorts, individuals will, just for example, be able to ensure that only family and friends can view or download vacation snapshots or correspondence posted to a personal Web site.

Creating New Opportunities with Rights Management
Rights management technologies alone cannot solve all digital piracy and confidentiality problems, but they are a crucial part of the many efforts Microsoft is making toward Trustworthy Computing. For the technology industry, rights management offers exciting new business prospects. Software and hardware developers can enhance their products and generate new revenues by offering rights management capabilities with their applications, devices and peripherals.

We're excited about partnering with a wide range of content owners, authors and industry vendors on these crucial technologies, particularly as broadband continues to expand the opportunities for delivering digital media content worldwide, and as rights management is recognized by businesses large and small as an opportunity to protect copyrights, confidentiality and personal privacy while promoting innovation, creating opportunity and empowering customers.

Thank you for taking the time to read this. If you would like more information about these and related initiatives, you can find it here.


Steve Ballmer

Post a comment · Send to friend Comments · There are 36 additional comments
#1 Mr. Black on 09 May 2003 - 13:29
[b]This comment was removed because it violated Neowins rules[/b]

Last edited by 2 on 09 May 2003 - 13:34
#2 vettimdorr on 09 May 2003 - 13:34
OMFG! I had this scam happen to me. Some employee there *barely* mentioned something about an MSN subscription, and sure enough, 2 months later, I had a charge on my card for MSN internet service. I just called up MSN to get rid of it, but it's the fact I wasn't notified that I was being charged that sucked...
#3 creamhackered on 09 May 2003 - 13:40
Dodgy :/
#4 longwilli on 09 May 2003 - 14:14
this in my opinion is unforgivable they are braking the law and the courts should come down like a ton of bricks on those how are responsible
(4 replies) #5 psw on 09 May 2003 - 14:23
i had purchased a compaq laptop from BB for my father in law. (it was quickand easy and actually im very impressed with it. price and components) anyway, fortunately the guy did explain this to us and we canceled the MSN activation etc w/out charges. Alot of company's pull stuff like this, magazine subscriptions etc. we the consumer are now [B]MADE[/B] to pay attention or we get charged etc.. they put this out a few months, you forget and BAM, your stuck. cell phone contracts, things like that. now im sure there are times when an employee fails to mention this deal and i have no idea about commisions etc at BB so.. i dont believe this was a scam its just bad business practice. in this day and age, we have to do the work of others to protect ourselves.
#5.1 Neobond on 09 May 2003 - 14:49
Yea but in this case the employee even said "it was for infantry purposes"
#5.2 TheFamousGeoff on 09 May 2003 - 15:12
I hope you mean "inventory" ... unless MSN is building a secret army of some sort oops, there I go being picky again
#5.3 Neobond on 09 May 2003 - 15:43
lol
#5.4 Quick Reply on 10 May 2003 - 04:14
They are building and Army, an army of lawyers that is
#6 timbo3 on 09 May 2003 - 15:07
I got a free computer at best buy with 2 years of msn. that expired last month - but they are doing that thing where they give you an extra month or two to make sure you really want to get rid of it. As soon as that goes away, I'm finally gettin a cable modem. That computer was a pile of crap tho.
#7 Toxikk on 09 May 2003 - 15:18
i knew this would happen. why do you think they signed a contract with aol. they were hoping this would never surface and it did.
#8 ekoostic on 09 May 2003 - 15:19
HAHA I was a Best Buy employee for a year and a half and I know all about this. We are a "non commisioned" store but yet if you don't have good numbers by the end of the month they basically make life a living hell. MSN was a major deal with the numbers and so basically most employees that rang you up with a credit card would throw the MSN on there. Its funny though cause I went to store meetings where they would actually teach us how to get it in the bag and out of the store with as little talking about it as possible. Best Buy is filled with scams once you see it from behind the scenes. Well good to see they finally got caught. -eKoo
#9 Glen on 09 May 2003 - 16:04
- I think I need to go check my receipts now.
(2 replies) #10 skatepawn on 09 May 2003 - 16:34
[SIZE=7][COLOR=purple][QUOTE][IMG]http://[/IMG][/QUOTE][/COLOR][/SIZE]
#10.1 longwilli on 09 May 2003 - 16:51
great post
#10.2 Octol on 09 May 2003 - 20:33
[neoquote=#10.0 by skatepawn] [SIZE=7][COLOR=purple][QUOTE] [/QUOTE][/COLOR][/SIZE][/neoquote] Gee, I don't know if I agree with that!
#11 Knight' on 09 May 2003 - 16:35
Microsoft scam? Gosh, I haven't heard that before....
(2 replies) #12 TC17 on 09 May 2003 - 17:11
CompUSA does this same thing, only using AOL. Its also a real pain to try to cancel/stop once they sign you up.
#12.1 Arch on 09 May 2003 - 20:18
Quick, sue 'em before someone else does!
#12.2 Octol on 09 May 2003 - 20:34
Just wait for the Class Action.
#13 Arch on 09 May 2003 - 20:17
I think you should edit the information on Neowin about this. It makes it sound like the man is sueing them for giving him free MSN access! For people like me who are to lazy to read the article on CNN it can be very confusing. [QUOTE] Alot of company's pull stuff like this, magazine subscriptions etc. we the consumer are now [B]MADE[/B] to pay attention or we get charged etc..[/QUOTE]I'm hoping this comment was sarcastic.. You should be paying attention to what you're spending anyway.
(2 replies) #14 episode on 09 May 2003 - 22:19
You signed the signature pad, you signed up. If you were paying attention, you would know what happened.
#14.1 Iluvatar on 10 May 2003 - 00:06
I totally agree with that. A signed contract is the customers own fault, and if they dont read what they are signing then they should shove it. I do agree that BBY shouldnt shove crap like that down the customers throat in the first place but after the fact legally nothing can be done.
#14.2 nacs on 11 May 2003 - 19:12
The problem is, most people aren't buying the subscription at the register. They're actually buying something else which they need to use a credit card (and sign) for. So when they get home and a month later, they see a new charge on their card for an MSN subscription which they [i]didn't ask for[/i] in many cases, they realize they've been deceived.
#15 Mav Phoenix on 09 May 2003 - 23:38
This is crap.
(3 replies) #16 ShiZZa on 10 May 2003 - 02:07
Hello, I do to also work at Best Buy. There is some truth to this and dis-truth. At one time MSN would send the customer a Email confriming around the 5 month mark that if they wish to contiune you must click here to sign up. At one point in time the CC# was just to check your age. When MSN got rid of the 5 month email then our signature pads started to say sign here for MSN and after 6 months you will be billed 21.95. So there is some truth. But if there was no signature then even MSN is at fault for faulty contract. If you use a credit card you sign once if you get msn you sign twice. You should read what your signing always.
#16.1 EmuZombie on 10 May 2003 - 05:24
yes, but debit cards dont require or use signatures, they use a pin number instead to verify your identity
#16.2 YaddaMe on 10 May 2003 - 06:40
While that can be the case, the majority of debit cards are treated just alike a credit card on the retail level... im not 100percent certain, but I think even if use use your pin, you are still required to sign. To my knowledge, the pin is just and added bit of security, if you chose to se it, but still need a sig. I myself have used a debit card(religiously.. lol) over the past 6 years or so, and never once have I been asked for a pin at any place i've ever traveled.... heck, i dont even know my pin number.
#16.3 ir0nw0lf on 10 May 2003 - 13:48
Debit cards by their very nature generally require a pin-number to be entered. When I use my bank-issued Mastercard credit/debit card ANYWHERE as a debit card, I am always asked to enter my pin number, without exception. I like that as I don't have to pen a signature, potentially avoiding this kind of phuckup. Two big thumbs down to both Worst Buy and Microslut for this. I hope they both get what they got coming. Fitting smilie(s) for MS and Best Buy:
(2 replies) #17 JediXAngel on 10 May 2003 - 03:59
I think it is THE Cashier's fault!!!
#17.1 YaddaMe on 10 May 2003 - 06:44
Doubtful. While most are your typical inept 16-18y/o high school students just working at "a job"... i'd guess the majority, probably weren't even fully informed of what exactly there were doing.
#17.2 nacs on 10 May 2003 - 18:12
The employees are pressured to sell those subscriptions. The cashiers probably didn't give a rip what MSN was and just threw in a subscription as many times as possible so as not to lose their job.
(3 replies) #18 MZatko55 on 11 May 2003 - 16:00
This is total bs. Probably just a bunch of those hippy linux zealots again. Microsoft and Best Buy would never do anything like this crap. Even if they did do this, I see it as marketing innovation. We still love you Microsoft!
#18.1 JaggedFlame on 11 May 2003 - 18:14
Trust me, if companies like Lindows started an ISP service or something, the same thing, or worse, would happen.
#18.2 nacs on 11 May 2003 - 19:16
OMG that's funny. Blind, ignorant devotion for Microsoft. "Surely they can't do wrong!" Linux isn't even mentioned in this article so stop trying to divert the blame to Linux somehow and realize how MSN and Best Buy have a sh!tty/deceptive business plan. Oh and take that tinfoil hat off your head.
#18.3 nacs on 11 May 2003 - 19:19
[neoquote=#18.1 by JaggedFlame]Trust me, if companies like Lindows started an ISP service or something, the same thing, or worse, would happen.[/neoquote] [i]Any[/i] company has the [i]possibility[/i] of doing this. The few that don't have decent ethics stoop to things this low. Face the facts--MS and Best Buy have already done it. Stop trying to shift the blame to 'companies like Lindows'.

Commenting has either been disabled on this article or you are not logged in. Click here to login or register, its free!

Note: Anonymous commenting is disabled in order to keep the quality of responses to a high standard.

Advertisement (Why?)