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Panther glitch erases some hard drives

malebolgia   on 31 October 2003 - 16:41 · 35 comments & 2011 views

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A problem is causing some of those who install the new version of Mac OS X to lose the data that's stored on their external hard drives.

Apple Computer said the glitch is limited to external hard drives that use a high-speed FireWire connection and a particular chipset Oxford Semiconductor manufactures. The company encouraged those who have a drive that uses the chip to disconnect their drives from Macs that are being upgraded to Mac OS X version 10.3, or Panther. "Apple has identified an issue with external FireWire hard drives using the Oxford 922 bridge chipset with firmware version 1.02 that can result in the loss of data stored on the disk drive," the company said in a statement provided to CNET News.com. "Apple is working with Oxford Semiconductor and affected drive manufacturers to resolve this issue, which resides in the Oxford 922 chipset."

An Oxford Semiconductor representative declined to comment. Apple recommended that customers do not use drives that have the Oxford chip in question. "To stop using the drive, you should unmount or eject the disk drive before doing anything else," the company said. Among the drives that are affected are the d2 series of FireWire 800 drives from LaCie. The company said the affected products have serial numbers less than "1339xxxxx" or "0339xxxxx". The drives shipped between April and the end of September.

News source: C|Net News.com


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Post a comment · Send to friend Comments · There are 35 additional comments
#1 RauL on 31 Oct 2003 - 16:50
uuuyyy , some Chernobyl incorporated
#2 Destian on 31 Oct 2003 - 17:04
Just read this on wired... ouch.
(2 replies) #3 frod on 31 Oct 2003 - 17:08
wow what a crappy bug, haha. at least it's limited to a very specific type of drive.
#3.1 Dashel on 31 Oct 2003 - 18:22
Thats just it though...It isn't.
#3.2 roadwarrior on 31 Oct 2003 - 18:58
Actually, it is. It's limited to drives using a very specific chipset. And it's not Apple's fault anyway, the bug is in the chip, not in Apple's software.
#4 kairon on 31 Oct 2003 - 17:17
It's safe to say 10.3.1 is on its way very soon...
#5 PseudoRandomDragon on 31 Oct 2003 - 17:27
Lets hope the news spreads to Mac users so nobody loses their data.
(4 replies) #6 Fowen on 31 Oct 2003 - 17:33
ITS THE FIRST MAC VIRUS!!! AHHH!!!!

The sad thing is.... it was created by apple.
#6.1 Shovel on 31 Oct 2003 - 17:46
Can we not have a news post involving the "Apple" word without pig headed advocacy for once?

Go on, you know you want to...

-----

It is, on a more serious note, a massive oversight for Apple - seeing as they are the main computer firm pushing Firewire (and even more exclusivlely Firewire 800). It does seem like a rather big bug to have slipped through.

Is it clear as to whether the bug is related to installation (which I read somewhere), or whether it regards full time drive use even once you're up and running?
#6.2 Fowen on 31 Oct 2003 - 19:21
on a similar note...

Can we not have a post involving the “Microsoft” word without bashing them about how horrible they are?

I ALWAYS see posts about how bad the bugs in Microsoft are, and everybody flaming them, but as soon as someone says something about the beloved Mac, someone gets p****d off.

Sounds like a double standard.


Last edited by 28526 on 31 Oct 2003 - 20:06
#6.3 OptiPlex on 31 Oct 2003 - 20:31
LOL

Ah! So Mac OS does have bugs after all! /sarcasm
#6.4 Jugalator on 02 Nov 2003 - 13:07
QUOTE (#6.1)
Can we not have a news post involving the "Apple" word without pig headed advocacy for once?

Maybe the day the same thing happens in Microsoft articles.
#7 macster on 31 Oct 2003 - 17:49
I really think Apple should start a wider more "public" beta test program so this kind of stupid bugs dont appear
(3 replies) #8 aristotle-dude on 31 Oct 2003 - 18:06
For crying out loud, it's a bug in the chipset that was exposed by updated drivers in Panther.

Yes they will probably release a patch with a work around in the drivers but according to the story, it was a bug in the chipset of a small subset of drives.
#8.1 superfula on 31 Oct 2003 - 19:24
Sorry, but this is Apple's fault. They goofed and missed this bug. Definately not a "bug" in the hardware.
#8.2 roadwarrior on 02 Nov 2003 - 07:57
QUOTE (#8.1)
Definately not a "bug" in the hardware.

That's odd, every article that I read about it disagrees with you. The flaw is in the chipset used in the drives (which by the way, are not made by Apple). How can it be Apple's fault then? The same thing would have happened with Linux, Unix, or even Windows if the driver was written from the same specs. Proof that it's a flaw in the hardware: several of the manufacturers of these drives already had firmware patches out that corrected this BEFORE Panther was released, but of course, few users ever bother to update the firmware on things like this.
#8.3 superfula on 02 Nov 2003 - 22:57
The only reason news places are saying that is because that's what Apple told them. The drives worked fine in Jag. So all of a sudden, Panther is released, the driver doesn't work, and it's the hardware's fault? Yeah right. Apple goofed and blamed someone else.

BTW, NO manufacturers had firmware patches out before Panther was released. Only in the past couple days have patches been released.
#9 bluebsh on 31 Oct 2003 - 18:12
you know, if that lindows guy got ahold of this story (michael robertson? sp?) i bet he would have a huge story "Mac OSX Panther the worlds biggest VIRUS!" as his stupid news thing like he said about office if Apple was big as a threat to him as microsoft is...
(1 reply) #10 bangbang023 on 31 Oct 2003 - 18:23
This is the second hard drive wiping bug from them in not too long of a time. Anyone remember that Safari fiasco?
#10.1 g33kb0y on 31 Oct 2003 - 19:22
There was also one when upgrading from (if I remember correctly) 8.0 to 8.1. Or was it 7.x to 8.0? I can't remember. That was awhile ago.
(1 reply) #11 DELTA75329 on 31 Oct 2003 - 19:34
QUOTE
Sounds like a double standard.


There is a double-standard. It's ok to bash Microsoft. Only Microsoft. Everyone else is off the hook. It's something I've noticed here over the last year.. It's not really worth getting into most of the time, but other times, you just can't resist. For the most part, I've come to accept it as a condition of visiting Neowin.
#11.1 jerry on 01 Nov 2003 - 16:24
You'll find a lot of "Double standard" people here on Neowin who whine & b*tch all the time at MS, Bill Gates, Xbox, etc.., see a common trend ? Instead I find Apple & Jobs more close headed in comparision.
#12 DELTA75329 on 31 Oct 2003 - 19:39
I'm not happy about this, but it is a reality check. Apple's fault or not, this goes to show that Macs can and do suffer from design flaws just as the PC does today. Come to think of it, if Apple were in Microsoft's place now, as so many people think they should be, Apple would be as reviled as Microsft. I even wonder if they would be more dispised.

#13 aristotle-dude on 31 Oct 2003 - 20:19
But this "flaw" if it is infact a design flaw in the chipset, could potentially affect a linux system (PPC or X86) if they wrote a driver for it that interacted with it in the same way.

It's possible that it might be a flaw in the chipsets implimentation of Firewire 800.
(4 replies) #14 puredeath on 31 Oct 2003 - 23:10
If mac can't support its own hardware properly, why is it always pointing at windows fore being buggy and unstable? Jelousy? Mac sucks!
#14.1 Bling3k12 on 31 Oct 2003 - 23:24
It's not Apple's hardware, it's drives using the Oxford chipset with a certain version of the firmware. Yes, it's an OS problem with how it interacts, but Apple will release a bug fix soon.
#14.2 PeterTHX on 01 Nov 2003 - 02:33
Right.
And how many chipsets does MS XP support?
Lessee...Intel's, BX, TX, VIA's, SiS'....

Apple let this through despite their hardware MONOPOLY. I have no doubt Apple will fix it soon enough, HOWEVER:
It's the MAC faithful who make fun of MS' bug and security problems, yet MS does well with literally millions of hardware and software combinations.

Apple's faithful is learning that the MAC isn't necessarily better, just different. Until they do, expect some Apple crow eating on behalf of PC users.
#14.3 roadwarrior on 02 Nov 2003 - 07:51
QUOTE (#14.2)
Apple let this through despite their hardware MONOPOLY.

Hmmm, last time I checked, Apple didn't make any external firewire drives, so how could they possibly have a monopoly on them?
#14.4 Shovel on 03 Nov 2003 - 00:51
Pedanticism Mr Roadwarrior? How about you calm down and let it go. If you seriously didn't think that the previous comment was referring the way in which Apple operate with regards to hardware then I worry for you.

Since Apple is the sole distributor of Mac hardware, they control everything that goes in. They have total control over limiting the vast majority of supplied hardware to the Apple buyer. OK, Firewire drives are obviously external, but Firewire800 is still 99% exclusively a Mac technology, and Apple really should hvae caught something as chronic as this.

Admittedly, that was the most liberal use of the word Monopoly I've ever seen.
(1 reply) #15 skaife on 01 Nov 2003 - 01:11
Make up your minds!
Clearly this is Apple's fault. If I went and wrote a driver for a hard disk, and it ended up unintentionally wiping it, does that give me right to say it's the drive's fault?
#15.1 tRr on 02 Nov 2003 - 00:51
Of course you can say its the drives fault--- if you wrote a standards compliance driver and this is how the Firewire devices firmware reacted. This is the same type of issue with Mandrake and the LG CD-ROM's firmware.

No one has spoken about the actual specifics of this so you can't blame anyone yet as to who was out of spec, but as it stands it seems like upgrading the drive past 1.02 seems to correct the problem, so I am assuming this is a firmware fault by Oxford, as they are the ones that are even saying that only 1.02 and below are effected. Makes you wonder what they changed when they went above that.

Unfortunate though in the end for all parties involved and I hope everyone comes together to try and work this out as fast as possible.
#16 KiwiNZ on 01 Nov 2003 - 01:47
Who gives a toss who's fault it is ?
As long as its admitted quickly and resolved quickly .
(2 replies) #17 aristotle-dude on 01 Nov 2003 - 04:17
FYI some of the affected HD mfgs have released firmware updates to fix this problem on their units.
#17.1 roadwarrior on 02 Nov 2003 - 07:49
Actually, from what I understand, some of them already had firmware updates available that fixed the issue, but of course, most people hadn't updated their firmware.
#17.2 Shovel on 03 Nov 2003 - 00:59
Hmmm, interesting point. Out of interest, what are the "average Mac users" like when it comes to updating hardware/software? I know they don't have to do it as often as Windows users, that's not my point though.
Windows, despite being so widespread and with patches increasingly public has massive problems persuading people to patch, hence the increasingly dumbed down Windows Update system. Do macs suffer from the same user apathy?

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