main

iTunes for Windows Breaking Older iPods

malebolgia   on 14 November 2003 - 23:53 · 62 comments & 960 views

Advertisement (Why?)
Straight from Slashdot:

"In our office we've been running an older 5gb iPod with both Macs and PC's (using Xplay), but when we installed iTunes for the PC the iPod stopped working. Songs and playlists transfer over fine, and you can see them and play them in iTunes, but you can't listen to them on the iPod, itself. It shows the song details and so forth, but skips through the tracks, playing 0 seconds of each one until it finishes. This only applies to tracks added since iTunes was installed. No amount of reformatting, or rolling back firmware seems to work. When I called Apple, they stated that they simply don't support the use of the older Mac iPods on PC's and are not responsible, even though they admit that it was their own software that caused this."

News source: Slashdot


Features:

  • Multi-Hub connections
  • Minimize to tray
  • /commands
  • Logging
  • Display Joins & Parts
  • Confirm Exit
  • Resume check
  • Notepad
  • Favorites List
  • Sounds
  • No Advertisments
  • Disclude hidden files from share
  • Non-crappy interface
  • Not Visual Basic (!)
  • Menubar
  • Open Source
  • Firewall/Router Support
  • Auto-Connect
  • Search Spy
  • Multi-Kicking
  • Away Message


Post a comment · Send to friend Comments · There are 62 additional comments
(4 replies) #1 jerry on 14 Nov 2003 - 23:58


makes me wonder, why are so many glitches popping up day by day for Apple ?
#1.1 mipra on 15 Nov 2003 - 02:08
haha..that's what they say....
#1.2 chilliadus on 15 Nov 2003 - 09:55
C'mon apple fans, ehh, I mean the objective and intelligent users, where're you when a company needs your defense most? Busy patching your buggy software, sorry I mean the best Windows application ever?
#1.3 jerry on 16 Nov 2003 - 16:42
defend apple's pants ?

see I dont understand exactly that. No big corp needs anybody to come to defend their pants, they should be able to do it themselves or be bold like Microsoft and walk around naked.
#1.4 jasondefaoite on 17 Nov 2003 - 02:51
removed
(2 replies) #2 altermind on 15 Nov 2003 - 00:03
why u wonder.... easy... they are getting more popular... it's called the microsoft syndrome.... the more ppl that use your stuff and don't upgrade constantly... the more stuff that brakes down....
#2.1 jerry on 15 Nov 2003 - 00:52
in case you didnt knew, the Ipod is already popular. And Mac user base is increasing but PC user base is exponential, so in the big picture the % of Mac users is gradually decreasing.
#2.2 dp123 on 16 Nov 2003 - 23:26
In case you didn't notice, your comment is mostly true until this quarter when Apple market share grew in the PC category.

And apparently, everyone is failing to notice tha Apple doesn't support WIndows for first generation iPods.
(1 reply) #3 RauL on 15 Nov 2003 - 00:04
Now thats what I call Customer Support

oopsy

#3.1 mipra on 15 Nov 2003 - 02:08
customer support? ahahaha..yeaahh
(2 replies) #4 ZenPirate on 15 Nov 2003 - 00:05
so... they are complaining because they were using unsupported software to make a mac iPod work on Windows and after itunes windows was released the same mac ipod "broke"? Hahaha
Mac iPods are not now, nor were they ever supposed to be hooked to a Windows machine. That's why you formatted them to a windows format when they came right out of the box, if you own a pc. RTFM.
#4.1 jasondefaoite on 15 Nov 2003 - 06:42
And exactly what IS the difference between a Mac and windows iPod. Wouldn't be firmware would it, as in the firmware you replace when you format the drive? This is NOT the reason. Anyways, I am using a 5G ipod (mac one), formatted to windows version (fat32). Works no problem with itunes.
#4.2 edgrale on 15 Nov 2003 - 10:17
Windows does not read HFS Plus or what ever the mac file format is.
(5 replies) #5 vetvoidunknown on 15 Nov 2003 - 00:12
sounds like apple is becoming a lot like microsoft...
#5.1 bluebsh on 15 Nov 2003 - 00:20
no, they always where... like every other company... bigger user base = more noticed problems
#5.2 jerry on 15 Nov 2003 - 00:50
I dont believe that theory, the Ipod is already popular.

And the whole theory more users = more probs is crap.
#5.3 jagedEdge on 15 Nov 2003 - 01:45
It's true. When you have a larger user base, more environments get tested, and more problems crop up. It why you still see patches even after long periods of beta testing. Those environments are not the only ones out there.
#5.4 slang123 on 15 Nov 2003 - 09:44
If only apple where anything like microsoft. Would be nice to have some competition. But it just will never happen
#5.5 darksoul on 17 Nov 2003 - 16:51
I think the problem they will have, like microsoft, is the longer they stay popular and continue to release new things the more compatibility will become an issue
(1 reply) #6 facted on 15 Nov 2003 - 00:21
The reason stuff like this happens is because Apple's products are finally getting some testing in the real world with a lot more users. When that happens, problems crop up and people start complaining. It's just like the fact that Mac's aren't impervious to virus' or anything else, but yet they somehow get this great reputation. Why's that? Because no one is going to write a hack or virus for an OS that has no penetration in the real world. Apple's products are no better than anyone elses...period. If you want real support for an MP3 player on a windows machine, go buy yourself an archos which a) is cheaper, b) has more features and c) has a much longer battery life. Enough said.
#6.1 RauL on 15 Nov 2003 - 00:29
boin genau!
#7 Cody on 15 Nov 2003 - 00:21
and they said it was the best written software for the pc, I GUESS NOT!
#8 Mav Phoenix on 15 Nov 2003 - 00:33
What's up with the ****ty looking iTunes icon? AA please!
(1 reply) #9 hardgiant on 15 Nov 2003 - 01:20
The best software ever written (blue screen).
#9.1 mipra on 15 Nov 2003 - 02:08
It makes u want to kill the writer hah?
#10 liar2 on 15 Nov 2003 - 01:51
that's odd. i've never had any problems with iTunes transferring music. I've used my 5 gig ipod for over a year. i started out with MMJB, which sucked horribly. I moved up to xplay and used that until iTunes was released. Now, I use iTunes and have never seen such a problem. That's really f00king weird.
(4 replies) #11 frod on 15 Nov 2003 - 01:53
so from your guys' opinions it seems as though it's alright to try to use an agp 8x graphics card in an agp 1x slot and call the company and complain that it doesn't work and expect to have the problem resolved by the company.

oh well. this is why it's always best to check what is actually supported by the software before you use it. /me shrugs.
#11.1 tullkin on 15 Nov 2003 - 08:37
I'm not sure you've got this the right way around. Let's analyze!!!...

agp8x = current agp technology
agp1x = very old.
ipod 5gb DOES NOT EQUAL agp8x, but infact is equal to agp 1x in this example. Therefore, the proper thing to say, frod, would be:

so from your guys' opinions it seems as though it's alright to try to use an agp 1x graphics card in an agp 8x slot and call the company and complain that it doesn't work and expect to have the problem resolved by the company.
#11.2 jasondefaoite on 15 Nov 2003 - 12:07
Ok imagine this scenerio, this agp x8 graphics card vendor releases a BIOS which makes it compatible with agp 1x. Next it releases a software to manage this card, but kills functionality on this agp1x system. They are not at fault?

Regardless, I believe this issue is more a user problem because I don't believe the iPod is "broken". Best guess from reading the thread in the apple discussions is they never reformatted to FAT32 and installed the windows firmware.
#11.3 Corpus on 15 Nov 2003 - 13:04
>Ok imagine this scenerio, this agp x8 graphics card vendor releases a BIOS which makes it compatible with agp 1x. Next it releases a software to manage this card, but kills functionality on this agp1x system. They are not at fault?<

The problem with your scenario is Apple NEVER released software that was supposed to make the 5G iPod work with the Windows version of iTunes....If you have read the comments you will see that some people have had no problems,(In fact this is the first problem I've heard of), but Apple is in no way responsible for it if you are using it in a way it was not designed for.(PERIOD!)
#11.4 Trajik 2600 on 15 Nov 2003 - 23:18
QUOTE (#11.1)
I'm not sure you've got this the right way around. Let's analyze!!!...

agp8x = current agp technology
agp1x = very old.
ipod 5gb DOES NOT EQUAL agp8x, but infact is equal to agp 1x in this example. Therefore, the proper thing to say, frod, would be:

so from your guys' opinions it seems as though it's alright to try to use an agp 1x graphics card in an agp 8x slot and call the company and complain that it doesn't work and expect to have the problem resolved by the company.

Your correction is flawed. tullkin was making a comparison to a configuration that would not work and would be unsupported (an AGP 8x card in an AGP 1x slot). You "corrected" him with a perfectly valid configuration (an AGP 1x card in an AGP 8x card). He wasn't comparing by age, he was comparing by validity.
(5 replies) #12 akuma-x on 15 Nov 2003 - 01:53
10 bucks says they did not format it w/ the windows firmware.
#12.1 JZolloXP on 15 Nov 2003 - 02:26
That's most likely the case...otherwise why would they have to use Xplay?
#12.2 jasondefaoite on 15 Nov 2003 - 06:44
I think they'll owe you that 10 bucks!
#12.3 aaron901 on 15 Nov 2003 - 08:01
20 bucks says those people bitching here don't even have an iPod.
#12.4 BobSmith on 15 Nov 2003 - 10:15
QUOTE (#1.3)
20 bucks says those people bitching here don't even have an iPod.

Then why would Apple have confirmed the problem?
#12.5 jasondefaoite on 15 Nov 2003 - 11:57
Not doubting you, but do you have a link showing this? I'd be interesting in reading it. Thanks
#13 pixlnet on 15 Nov 2003 - 02:31
I've seen only one update for the Windows machine for iTunes. The guy that was having problems should've had problems; you should know it's not gonna be compatible and you should know Apple will make sure it's uncompatible. Apple made the mistake by rushing iTunes and Panther out the door in my opinion but hey, what software out there doesn't have updates anyway?
(6 replies) #14 Gary_Player on 15 Nov 2003 - 02:58
So their program murdered one of their products and theyre going to do nothing about it...WTF
#14.1 jagedEdge on 15 Nov 2003 - 03:08
I doubt Apple's program broke it. I'm sure they messed up something in the process, because I've never heard a past case of this.
#14.2 facted on 15 Nov 2003 - 03:51
Of course, Apple never makes mistakes. I'm sure the firewire users who use Panther also screwed up their HD's on their own too...It's always anyone's fault but Apples. After all, Apples "just work".
#14.3 BobSmith on 15 Nov 2003 - 10:17
QUOTE (#1.1)
I doubt Apple's program broke it.

Never heard a past case? Well, duh. iTunes for Windows was just released. And, um, Apple admitted their program broke it.
#14.4 jasondefaoite on 15 Nov 2003 - 12:14
link? Thanks
#14.5 Corpus on 15 Nov 2003 - 13:07
>So their program murdered one of their products and theyre going to do nothing about it...WTF>


What a buncha frickin MORONS!!!

THE 5G iPOD WAS NOT SUPPOSED TO BE USED WITH THE WINDOWS VERSION OF ITUNES EVER!!! PERIOD END OF STORY.

Get a grip on the facts people,please???
#14.6 jagedEdge on 15 Nov 2003 - 13:47
QUOTE
Of course, Apple never makes mistakes. I'm sure the firewire users who use Panther also screwed up their HD's on their own too...It's always anyone's fault but Apples. After all, Apples "just work".

You heard me incorrectly. No past cases probably means that the user end has screwed up, not Apple's end. They probably just acknowledged the fact that they might have broken it so the customer would just be a LITTLE happier.
#15 mac15 on 15 Nov 2003 - 04:11
yeah nothings perfect, Its funny how quickly us mac users jump on a big glitch.
#16 tylerctyler on 15 Nov 2003 - 06:22
I've had one of the old ipods since shortly after their original release and the only program that's worked 100% is J. River's Media Center. In the article, it says they were using the same iPod with both pcs AND macs. I don't think that could cause anything BUT trouble. That's still no excuse for such a response from customer service.
(2 replies) #17 pungkboy on 15 Nov 2003 - 06:46
So these people took an iPod that had the hard drive formatted for a Mac and used it with a PC and expected it to work? It's really surprising that Xplay could get the Mac formatted drive to even mount in Windows. iPods were not meant to be cross platform until the 3rd generation anyway. You format it for either Mac or Windows, not both. Apple clearly states what it's meant to be used with in large bold letters on the box. If you hack something and it breaks, why would you ever expect the manufacturer to fix it? If they used it as intended there wouldn't have been a problem.
#17.1 akuma-x on 15 Nov 2003 - 08:13
All they needed to do was format it w/ the windows firmware and they would have been fine.
And to think this is coming from slash dot. Weak sauce!
#17.2 YaddaMe on 15 Nov 2003 - 09:02
In slashdot's defense on this one... all they did was post a user's question.

The only comment to come sfrom slashdot itself was: "Does anyone have ideas on possible fixes for the afflicted iPods?"
Although, the article's title is very misleading, when indeed it was probably the user himself that cuased the problem.
(2 replies) #18 Dented on 15 Nov 2003 - 10:36
Well isn't this interesting. I have a 3rd gen Ipod that I'm using on my windows PC. I never connect it to any other machine, and I've folloowed the instructions to the letter.

And I'm not sure yet, but I think I've had the same problem. I know I transferred a cd I ripped a few days ago and had this exact result. The thing is that the iPod and related software has been very buggy in general for me, so I didn't think much of it. I just put it down as another glitch. Guess I'll have to look into it now.

Don't get me wrong, I love my iPod. But it and it's software is pretty buggy by todays standards. Fortunantely, I've been using PC's since DOS 5.something, so I'm pretty used to the idea that software has bugs and crashes. As long as it doesn't hang my machine or make me loose data, I'm pretty patient.
#18.1 Corpus on 15 Nov 2003 - 13:15
>Well isn't this interesting. I have a 3rd gen Ipod that I'm using on my windows PC. I never connect it to any other machine, and I've folloowed the instructions to the letter.

And I'm not sure yet, but I think I've had the same problem.<


Then in your case you would have a legitimate reason to complain, and if you contacted Apple you should get a different response than the idiot that tried to get a Mac only product to work with Windows, and then complained when Apple would not support it.


To all the people complaining try this: Take your brand new Dell and rip the guts out, put in a liquid cooling system, and then contact Dell when you have problems....Gee....I wonder what they would say???
#18.2 jagedEdge on 15 Nov 2003 - 13:54
Yea, the iPod firmware has always been pretty buggy. Never had a better jukebox than iTunes though (I'm running this on a Mac of course; the no-problem version ).
(1 reply) #19 Xenobane on 15 Nov 2003 - 12:00
If that is a firmware problem, then it will be Apple's fault, not the victims. If only the lazy crappy iTune programmers at Apple add a few lines of codes to do firmware checking before actually transfering **** into the iPod, this wont happy does it?
#19.1 jagedEdge on 15 Nov 2003 - 13:56
No, it's not Apple's problem. You don't use a Mac version of the iPod with Windows. It's simple. Big, bold letters on the box clearly state "WIN" or "MAC". Don't start complaining to somebody like Ahead when you can't get Nero 6 working on a Mac.
(2 replies) #20 Bling3k12 on 15 Nov 2003 - 14:56
Yeah, First Generation 5GB iPods weren't made to work on a PC. Only with the Second Generation iPods did they offer two versions of the iPod, a Windows and a Macintosh version. They were separate iPods until the Third Generation, which work on both Windows and Mac in one box.

He was trying to use a first generation in an incompatible environment. I don't think that's Apple fault.
#20.1 kyosuken on 15 Nov 2003 - 20:01
actually i have a second generation Mac one, formated to fat, and using the windows firmware. and even looking at some news both firmware are the very same only the tool provided to format to fat is different (i have the 1.3 firmware update with yet have not been done for 2nd Generation PC ipods).

So i think as the third generation works on both platform it may by default be on fat ? (don't know for this one)
#20.2 the evn show on 15 Nov 2003 - 20:17
The 2G iPods were available in Macintosh and Windows versions - however the hardware was identical. The difference was that the Macintosh were formatted as HFS+ drives and worked with iTunes out of the box and the Windows ones were formatted as FAT32 and worked with MusicMatch.

There is a tool on Apple's site that will tweakup the firmware and format the mac 2G iPod as FAT32 for use on Windows machines and another to convert a Windows one to work with OS X.

The 3G iPods are 'all the same' - there aren't seperate boxes. My understanding is that they ship formmated as HFS+ by default and will automagically configure themselves for Windows use if it detects that it's connected to an x86 machine. The macintosh instruction manual says
step 1: Plug the firewire dock connector end of the cable into the dock (or ipod if you have a 10gb)
step 2: Plug the firewire end of the cable into your mac
step 3: "there is no step 3" (actually it's just wait)

the windows instructions look a lot more complex (though I didn't read them). There are drivers to install, and the ipod has to charge up and there is a bunch of junk you're supposed to do. I imagine somewhere in there the ipod gets formated (by itself or otherwise)

My 3G 30gb iPod is listed as an HFS+ (not journalled) Firewire drive in disk manager.
(1 reply) #21 jasondefaoite on 17 Nov 2003 - 02:53
By the way, it turned out to be the problem guessed by a few people above. He never formatted the drive to FAT32 prior to installing the 1.3 firmware.

With FAT32, and rev1.3 firmware, he got it working with iTunes. So much for "broken". User problem
#21.1 akuma-x on 17 Nov 2003 - 06:00
why are both neowin and slash dot not putting an update stating this?
I guess they are going to let people think this eh?
#22 rhyno on 17 Nov 2003 - 16:06
Just forget the whole iTunes thing and use EphPod!
Works like a gem on my XP/1st Gen iPod.
#23 JoeMacDaddy on 17 Nov 2003 - 23:42
To get you iPOD to work again, you need to update the iPOD's software as stated in the documnetation. Once you update the iPOD to 1.3.1 it will work again for you. Enjoy you tunes and have fun.

Commenting has either been disabled on this article or you are not logged in. Click here to login or register, its free!

Note: Anonymous commenting is disabled in order to keep the quality of responses to a high standard.

Advertisement (Why?)