Apple launches iBook Logic Board Repair Program
Posted by malebolgia on 29 January 2004 - 07:36 · 16 comments & 697 views
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(1 reply)
#1 Posted by BTallack on 29 Jan 2004 - 07:40
- Impressive. Now that's customer service. (and don't give me that "it was the petition" BS, it would take them far longer than that petition's been around to implement this.)
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#2 Posted by mr_da3m0n on 29 Jan 2004 - 07:44
- Thank god.
I shall now send my iBook in.
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#3 Posted by Timan on 29 Jan 2004 - 07:45
- Thank god, my ibook's not in the ranging numbers. I can sleep like a baby now.
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(1 reply)
#4 Posted by mipra on 29 Jan 2004 - 08:26
- see? Apple do make mistakes too
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#5 Posted by frod on 29 Jan 2004 - 09:48
- heh, this problem can happen on all laptops. happened to my tibook, but i guess the frequency was a lot higher in those ibooks
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#6 Posted by chilliadus on 29 Jan 2004 - 10:07
- Never mind, Apple has done the right thing.
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(2 replies)
#7 Posted by THEGAMEultra on 29 Jan 2004 - 11:06
- Thank god I dont have a ibook. I dont like stuff I haft to return the next day thats so walmart.
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#7.1 Posted by roadwarrior on 29 Jan 2004 - 12:01
QUOTE manufactured between May 2002 and April 2003
I'd say that's a little more than "the next day". Many of these machines are already out of warranty, and Apple is still going to take care of them.
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#8 Posted by macster on 29 Jan 2004 - 12:32
- very nice of them
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(1 reply)
#9 Posted by g33kb0y on 29 Jan 2004 - 16:25
- Companies don't do this kind of thing out of the kindness of their heart. As much as people love them, Apple is no different. I think there's more to this story than what we're seeing here.
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#9.1 Posted by pixlnet on 29 Jan 2004 - 19:06
- He's right. Logic boards in the iBooks must have a fairly steep failure rate. If they didn't take care of this say goodbye to your loyal users. Plus, most people research on the internet before they buy something so expensive so these failures may turn people away. Same goes for the iPod.
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#10 Posted by isus on 29 Jan 2004 - 16:47
- either way, they are doing a lot of nice stuff that most companies wouldn't...
"Apple will reimburse customers with eligible iBooks for the cost of repairs covered under this program, and will pro-actively contact affected customers where Apple has their contact information."
if you already paid to have it fixed, they will contact you to reimburse you.
on top of that, if you have an affected computer, apple will pick up the shipping BOTH ways.
how many companies go through that trouble?
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#11 Posted by saVe on 29 Jan 2004 - 19:23
- i experienced all of the symptoms above.
damn, i'm a pc user
The component failure covered by the new program includes the following symptoms: Scrambled or distorted video; Appearance of unexpected lines on the screen; Intermittent video image; Video freeze; or the Computer starts up to blank screen. The program is available for iBooks with serial numbers in the following range(s): UV220XXXXXX to UV318XXXXXX, which includes the iBook (16 VRAM); iBook (14.1 LCD 16 VRAM); iBook (Opaque 16 VRAM); iBook (32 VRAM); and the iBook (14.1 LCD 32 VRAM).
Gal Saloman, chief executive of Discretix, told The Register that 12-15 handsets feature its crypto technology. These devices include phones from Sony Ericsson and other manufacturers, some of which will be declared publicly during the forthcoming 3GSM conference.
Over the last year mobile operators have become more interesting in selling content over mobile phones, providing access to corporate calendaring and performing firmware upgrades over the air. This requirement has led to a need to hardware-based security from handset manufacturers.
Without improvements in security the industry risks repeating the cracks to games for Nokia NGage the accompanied the high-profile release of the integrated phone / gaming device last year, Saloman warned. NGage's protection technology was software based and therefore less secure than a hardware-based system, Discretix argues.
Discretix is a member of the Symbian Platinum Program and its technology also supports Linux. Saloman said Discretix is "still waiting for its first Microsoft customer".
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Discretix also provides security technology for PDAs and storage cards. By contrast to mobile phones this is an area where demand for Discretix' security technology for Microsoft-based devices is far more tangible.