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NTL Finally sort their Email service...

Daniel Fleshbourne on 18 February 2004 - 16:06 · 11 comments & 712 views

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Dear Customer,

We are about to upgrade and improve our email system. This is a major project and will take several weeks to complete. When we have finished, we hope that you'll notice an improvement to the performance and reliability of email. In order to let us carry out this important work, we will need to stop the email service for short periods of time. We will do this as few times as possible and only during times of lowest use. Over the next 4 weeks, the email service will not be available on Monday night from 11pm until 7am on Tuesday morning. This will start on Monday 16th February.

During these times, you will be unable to send or receive email from your 'customer@ntlworld.com' account. All incoming email received during this period will be delivered to your mailbox after 7am on Tuesday morning. All outgoing email created during this period will be sent when you next log-on to your ntlworld email service after 7am. To keep you up to date on the progress of these improvements to the mail service please visit www.ntlworld.com. In the meantime, we're sorry for the inconvenience and look forward to supplying you with an improved service once this work is completed.

Yours sincerely,
The ntl Home Internet Team

News source: NTL


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    Post a comment · Send to friend Comments · There are 11 additional comments
    #1 Razor_D on 18 Feb 2004 - 16:13
    LOL! I never thought it was so bad to make neowin front page news! I guess not using at my main account i dont see most of the downtime - just trillian "Invalid Password" errors from the pop3 plugin
    #2 glen8 on 18 Feb 2004 - 16:26
    PLEASE PLEASE sort out the SPAM problem. I get at least 50-60 spam emails EVERYDAY.
    #3 njlouch on 18 Feb 2004 - 16:27
    NTL have the be the biggest joke around. Their offering is useless, their customer service is non-existent.

    Thankfully I ripped them off to the tune of £350 when I moved away...
    #4 glen8 on 18 Feb 2004 - 16:29
    My friend just had broadband fitted. Supposed to be last week but NTL got the dates wrong. Poor guy booked a day of work aswell...
    (1 reply) #5 mikemyres on 18 Feb 2004 - 16:37
    I doubt the spam will go tho, aslong as they install some kinda block on it, should be better
    #5.1 glen8 on 18 Feb 2004 - 16:39
    Do you think NTL engineers know how to install spam filtering software?
    #6 vetDazzla on 18 Feb 2004 - 17:05
    I've never had any problems, nor any spam
    (2 replies) #7 MattHillUK on 18 Feb 2004 - 17:59
    all i can say is that its about time they did something about it!

    Last edited by 23661 on 18 Feb 2004 - 19:00
    #7.1 Mystr-.-Ajay on 18 Feb 2004 - 19:07
    i agree....
    #7.2 ZombieFly on 18 Feb 2004 - 20:15
    i found my mailbox keeps going corrupt. the send recieve gets stuck at a certain point and will never progress past that message. i found logging into the superbly rapid webmail system at ntlworld and deleting the messages manually fixed the problem, but then it'll be back a few days later, so i gave up and now use a 3rd party email service!
    #8 sfx-si on 19 Feb 2004 - 19:15
    nay sorry that award goes to blueyonder, biggest pile of ****e around

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