SP2 to cause Microsoft support call flood?
Posted by malebolgia on 05 April 2004 - 23:17 · 19 comments & 1444 views
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(1 reply)
#1 Posted by Mav Phoenix on 05 Apr 2004 - 23:19
- Too many less than tech savy people use computers.
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#2 Posted by BigBoy on 05 Apr 2004 - 23:24
- Well, that's what Windows 95 gave us, I guess. Computers to the masses really...
Which is cool. I used to be one of those less than savy users too.
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#3 Posted by Scorbing on 05 Apr 2004 - 23:25
- Excuse me but that link takes you to an Office XP SP2 update page.
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#4 Posted by Slugbait on 05 Apr 2004 - 23:29
- This is almost a no-win situation for MS. They get chastised for "not protecting" their customers, when it's mostly the customer's responsibility to keep their machines secure. So MS releases SP2, and suddenly all these "unsecure" machines will seem to have lost capabilities to do certain things.
On a positive note, SP2 may convince a lot of people to become more aware and knowledgable of their machines. Once they start figuring out how to tweak some things to get "blah" to work, they begin to understand the hows and whys of other issues they run into, and learn to solve certain issues themselves.
It could have a positive cascading effect.
But I digress...if they don't RTFM, I suppose they can handle long hold times on the phone
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#5 Posted by Shibby on 06 Apr 2004 - 00:07
- why not add the options in to the installer, like when installing do you want SP2 to enable XYZ settings(this is highly recomended for the novice user) then they can't really kick em self in the balls.
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#6 Posted by BigBoy on 06 Apr 2004 - 00:23
- Well, the firewall (at least in RC1 SP2 code) does ask you if you want to turn it on after you install SP2 and bounce the machine. It gives you that "highly recommended" speech. My guess is that the firewall will break most of the stuff.
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#7 Posted by lukeamott on 06 Apr 2004 - 00:44
- LOL This is gonna be funny btw ive had no probs with the firewall in RC1
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(3 replies)
#8 Posted by EmuZombie on 06 Apr 2004 - 01:11
- Here's a solution.... rather then having anything turned on or off by default, why not ASK when installing? Along with a summary of what it is to explain to the average "joe" what it is and why they might not need it?... Well, then you'll say it'll be annoying for corperations with multiple computers to install it on, not problem, simply have a command line switch that turns it off....
Some times I wonder why Microsoft thinks their customers can't make their own choices... -
#8.1 Posted by MegaManXcalibur on 06 Apr 2004 - 02:21
- Not to sound like an *** but have you seen some of Microsoft's customers. I know a lot of people using Windows that barly know how to turn their machine on, let along change a setting. If they had all these options they would turn them all on or off and then call Microsoft when something didn't work. You would be suprised how dumb some computer users are. It's really sad now that I think about it.
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#8.2 Posted by ir0nw0lf on 06 Apr 2004 - 03:05
- Amen to that. Everytime I get a phone call from a customer that tells me they installed AOL on their computer and wonders why their computer is now screwed up, I want to go outside and projectile vomit.
I hope Microsoft gets some bigger coffee makers when this all hits the streets!
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#8.3 Posted by nowimnothing on 06 Apr 2004 - 12:09
QUOTE (#8.0) Some times I wonder why Microsoft thinks their customers can't make their own choices...
Because, when it comes to the masses, their customers can't make their own choices.
Give them the option to have any of those security features disabled by default, and alot of people will take that options, alot of people will get screwed over by choosing that option, and alot of people will blame MS for being lax on security because their computer was hacked.
Microsoft is making the smart move here. They can easily weather the support storm that will follow and it will benefit them in the long run for sure.
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#9 Posted by skinnyjm on 06 Apr 2004 - 12:14
QUOTE ...I want to go outside and projectile vomit.
Take your trash can outside with you and make a game of it, then it won't seem so bad.
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#10 Posted by selphj on 06 Apr 2004 - 14:34
- Can we say making up a news story? The security changes in SP2 will not affect the majority of users. Will some be? Sure, a few. Just like every service pack always makes some people decide to call microsoft. If they are stupid enough to install it without reading the docs, it's their own fault. But SP2 is solid and AFAIK a big plus.
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#11 Posted by Mr. Black on 06 Apr 2004 - 14:58
- You can bet on Support Calls increasing tenfold...always happens when Microsoft makes something new or changes things. I think it is more due to user ineptitude - they need to take the time to learn how to use a Computer (beyond the basics).
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#12 Posted by dogmatix on 06 Apr 2004 - 23:42
- The latest beta of SP2 not only tightens things up, it does some very strange things to IE6, removing altogether certain functions.
Too soon to say whether it is the beta at fault, or whether this is by design, but I sure hope SP2 includes a functional uninstall.
On the whole it is better to do the security side of things manually rather than rely on any version of Windows to do things by default.
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(1 reply)
#13 Posted by columbus57 on 07 Apr 2004 - 03:14
- I'm wondering what is going to happen with the firewall that I have already installed on my computer (btw I'm using Norton firewall 2004). I like Norton more than the Win XP bult-in firewall cause Norton has more features and, well...I paid for it.
I also have heard that a lot of software and applications WON'T run in Win XP SP2.
Is that true?
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#13.1 Posted by roadwarrior on 08 Apr 2004 - 02:48
- A. SP2's security center will detect some other firewalls and turn off XP's firewall if you already have one. I'm pretty sure that Norton's is one that is detected.
B. I haven't had any problems running any programs in SP2. Not sure where you heard that, but it's likely very few programs will have problems.
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#14 Posted by V0b0 on 07 Apr 2004 - 09:50
- haha, i've got a friend that works in tech-support, im gonna email him this right now.
The Windows XP security update will turn security options on by default, which means that many users will need to reconfigure their software in order to connect to wireless networks, game servers and even their home networks. Microsoft faced strong criticism for its slack attitude to security until two years ago, when chairman Bill Gates decided to change the company's software development procedures and make security a top priority. The Service Pack 2 (SP2) is designed to completely change the way Windows XP handles security by automatically turning on the firewall and consolidating the operating system's security functions.