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AOL settles class action lawsuits

malebolgia   on 04 June 2004 - 14:25 · 5 comments & 631 views

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AOL has agreed to settle two class action lawsuits in the US by punters who alleged the giant Internet company continued to bill them even after they cancelled their subscriptions. Although the ISP "vigorously denies any liability in relation to these allegations" it has agreed to settle the claims to avoid the "undue burden and cost of further litigation and to resolve an ongoing matter".

Those behind the legal action allege that when they tried to cancel their subscriptions, either the cancellation request failed or the service was reactivated without their authorisation. As a result, former subscribers say they were improperly billed. Although AOL denies all allegations, it has agreed to refund those affected with payments of up to four months of subscription fees. AOL has also has agreed to make changes in its procedures to prevent post-cancellation charges in the future.

News source: The Register


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#1 Toxikk on 04 Jun 2004 - 14:26
another set of stupid lawsuits.

sheesh what some people will do for money.
#2 chacho on 04 Jun 2004 - 19:31
wouldnt be surprised if AOL really did do this. i mean, they mail you those CDs (ahem, coasters) and when you install it, you start using your x free hours. when the run out, AOL charges you silently, without your knowledge....until you get that nice bill in the mail.
#3 ShiZZa on 04 Jun 2004 - 20:16
They tell you that you will be billed after your free time is up. Also when canceling AOL when you cancel it you can't connect and check your email one last time. If you do you reactivate your account. AOL will prorate you from the time you call in and say im done. When you call in and cancel you can't connect anymore. That includes AIM.
#4 paulhaskew on 04 Jun 2004 - 21:03
they really do follow this practice... it happened to me... had to call to get it fixed... one reason i stopped using AOHEL after v6
#5 Mr. Black on 05 Jun 2004 - 10:10
If AOL agreed to pay settlements, then by doing that alone they are admitting fault. I love the "wer'e not in the wrong but we'll pay those who say we are".

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